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bike.rent Manager
Was ist bike.rent Manager?
BRM wird jeden Aspekt deines Fahrrad-Verleih-Unternehmens verwalten, alles an einem Ort. Für Fahrrad-Shops mit Flotten von 10 bis 5.000 Bikes. (In der Tat nutzen es einige kleinere Geschäfte mit rund 5 bis 20 Fahrrädern für das erstaunliche Online-Buchungssystem) Durch die Verwaltung deiner Kunden, deinen Miet-Tickets, der Verfügbarkeit, der Wartung und deiner Transaktionen an einem Ort sparst du enorm viel Zeit und Mühe. Optional kannst du auch Online-Buchungen aus deinem Live-Inventar entgegennehmen.
Wer verwendet bike.rent Manager?
Für Fahrradvermietungs-Unternehmen. Flottengröße von 10 bis 5.000.
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bike.rent Manager
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Bewertungen über bike.rent Manager
Very good software, essential to our business
Kommentare: I spent a great deal of time researching POS/Asset allocation systems and came accross BRM a few years ago. [SENSITIVE CONTENT HIDDEN] sorted us out and we have used it ever since. It seems to have grown much larger which is great too see. Great for small firm and larger fleets. We have 50-100 bikes dependent on season and works well, they have scope for larger fleets 1000+ too I understand.
Vorteile:
So much customization and features available, we use only a small amount of the functionality. Online Booking, Digital Waivers, Mechanics records, Rental Bike Allocation- its all there. It is integral to how our systems operate and we love it. We can accurately see how many rental bikes we have available, or hired out (and to who). Reports with statistics great too- as well as customers signing in on Tablets. We have recently moved our Online Booking to Bike Rental Manager (was with Rezdy before) but have made it work with BRM and it is great, can highly recommend. We also link it with Lightspeed POS system which is helpful.
Nachteile:
Not a huge amount. New features sometimes take a bit of getting used to for the staff, but it is all there to make the system better so we lean to roll with it (and of course it is actually better than the older version)
Antwort von Taste Provence
vor 4 Jahren
Many thanks, Jonny, plenty of exciting new things on the BRM horizon too! I'd like to add that you've always been a pleasure to work with. Best of luck for season ahead.
In Betracht gezogene Alternativen:
Super helpful for our bike reservations
Kommentare: Customer service is very responsive and helpful. The system also has a lot of step-by-step explanations and tutorials for common issues and questions.
Vorteile:
BRM has been really helpful at helping me manage last minute bike reservations, which used to be the most stressful part of my job. Now setting up reservations and charging people is quick and easy.
Nachteile:
I wish there were more flexibility for complicated reservations, like if a person switches bikes partway through a rental I actually have to create two separate reservations for each set of dates, and that gets tricky if the person is part of a family with other bikes in the reservation. Sometimes BRM can't accommodate weird but common situations like that.
Find another rental software company
Kommentare:
We paid for the service. There were issues in communication. Both parties were trying to contact each other but things weren't coming together. Likely due to the big time difference. By the time we were actually getting somewhere communication wise we were already in our busy season and didn't have time to implement the system. We were assured (in writing) that we could start the system where we left off when we got around to doing it. By the time this happened it was the next off season. By then they said we had waited too long and they were keeping our money. They used some lame excuse to explain the promises made in text. In the end it wasn't enough money from half way across the world to do anything about, but they certainly will not get any help with other future customers if it were up to me. Its a shame given we a HUGE fans of Lightspeed and got onto that platform way back in the day when they first started. I haven't ran into a bad software company that plugs into Lightspeed other than BikeRentalManager.com
Its a shame...
Vorteile:
It seemed like it was going to be an affordable, quality product. It seemed to have all the functionality we were looking for. Additionally, there are not many other plug-in bike rental software companies for Lightspeed, but Im sure that is changing quickly.
Nachteile:
The people behind it. The [SENSITIVE CONTENT HIDDEN] was unfriendly and unyielding in his pursuit to make a buck and not follow through with promises one of his employees made to us.
Antwort von Taste Provence
vor 4 Jahren
I am very sorry to see that you felt it necessary to leave a second review despite not being a customer of BRM since April. As mentioned in response to your last review, we have received overwhelming positivity from our customers regarding the training and onboarding options available. In this instance, we believe we went above and beyond offering dedicated 1-1 time to set up your store, countless emails from us to answer your questions, and even an offer of a discount. Unfortunately, this did not meet your expectations and I am sorry for that. To address your comment regarding timezone issues. We have always had dedicated staff based on the US, of which you had many engagements with throughout your time with BRM. Once again we are very sorry you continue to be dissatisfied, and we wish you the very best in the future.
In Betracht gezogene Alternativen:
Essential addition
Kommentare: Overall my experience has been excellent, [SENSITIVE CONTENT] has either helped where required or directed me to the appropriate person or link. Any tickets raised have been resolved in very good time.
Vorteile:
The accurate usage data was lacking before, we can accurately price bikes at the end of their use on our fleet. Maintenance records mean no more paper or excel! A massive reduction in man hours. Online booking has transformed our hire business.
Nachteile:
For want of a better way of saying it, a grasp of tech makes the setup easier. All covered in help topics and with support. Its easy to get going and navigate but if you are capable with tech and back office of various software you would be much quicker. Nothing off putting but an honest reflection from someone that's about a 6/10 on the tech capability.
Antwort von Taste Provence
vor 3 Jahren
Hi Matt, many thanks for your kind words and feedback. We will continue to make improvements to functionality and usability and have some very exciting changes coming soon.
In Betracht gezogene Alternativen:
So far, so good.
Kommentare: We are very new to Bike Rental Manager, but we are very excited about it. We know other business owners who use and love it, so we are very much looking forward to how much this will help us as a business.
Vorteile:
Ease of use, organization, lay out, features are not limited to your package, excellent support and follow up.
Nachteile:
Adding users was easy, but our users did have a difficult time actually resetting passwords and getting logged in the first time.
Antwort von Taste Provence
vor 4 Jahren
Hi Lindsey, many thanks for your kind words! Yours is the kind of business we love, multi-faceted and serious about your customer service. We really look forward to working with you to make your business an even greater success. We view each customer as a partner who can help us constantly improve our platform. best, the BRM team.
