--- description: Detaillierte Informationen über Re:amaze zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Re:amaze Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Re:amaze](/software/132952/reamaze) # Re:amaze Canonical: https://www.capterra.com.de/software/132952/reamaze Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/132952/reamaze?page=2) > Unterstützung, Einbindung und Konvertierung von Kunden auf einer einzigen Plattform. Helpdesk- und Kundenkommunikationssoftware, die genau für dein Unternehmen entwickelt wurde. > > Bewertung: **4.8/5** von 53 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Re:amaze? Re:amaze ist für alle Unternehmen gedacht, von Start-ups mit wachstumsstarken Apps bis hin zu E-Commerce-Unternehmen mit mehreren Online-Shops. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 53 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Reamaze - **Region**: San Jose, USA - **Gegründet**: 2012 ## Gewerblicher Kontext - **Startpreis**: 29,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, China, Deutschland, Indien, Japan, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Alerts/Escalation - Anpassbare Vorlagen - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Call-Center-Management - Catalog Management - Chat / Messaging - Content-Management - Echtzeit-Chat für Kunden - Geotargeting - Inbox-Management - Kundenbetreuung - Kundenspezifisches Branding - Mobiler Zugriff - Multi-Channel-Kommunikation - Offline-Formular - Proaktiver Chat - Self-Service Portal - Supportticket-Management - Third-Party Integrations - Transfer / Weiterleitung - Transkripte / Chatverlauf - Verfolgung von Interaktionen - Volltextsuche - Wissensbasis-Management - Wissensmanagement - Workflow-Management ## Integrationen (16 insgesamt) - Adobe Commerce - BigCommerce - Facebook Business Suite - GitHub - Google Analytics 360 - Instagram - Klaviyo - Mailchimp - ShipStation - Shopify - Slack - Stripe - Twilio - WooCommerce - WordPress ... und 1 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) - [Service Desk Software](https://www.capterra.com.de/directory/31027/service-desk/software) - [Wissensmanagement Tools](https://www.capterra.com.de/directory/30094/knowledge-management/software) - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) ## Alternativen 1. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3396 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.com.de/software/61368/salesforce) — 4.4/5 (18760 reviews) 3. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4066 reviews) 4. [LiveChat](https://www.capterra.com.de/software/62194/livechat) — 4.6/5 (1707 reviews) 5. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1748 reviews) ## Nutzerbewertungen ### "A very modern take on customer support helpdesk, live chat, and customer engagement." — 5.0/5 > **Oliver** | *3. Februar 2018* | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Reamaze is one of those products that you wish you started using years ago. This product has definitely evolved over the years. I first used it back in 2015. I'm back on it now in 2018 and it has matured in many ways. It's much more than a customer service platform. It also helps businesses with conversion optimization and its definitely moving into intercom territory. Customer service is spectacular. Reach out and you'll always hear back from someone. > > **Nachteile**: Reamaze has a very unique design philosophy and it's not everyone's cup of tea. Everything is designed to be centralized and you do need to think a lot about what you want to do before doing it. There's not a lot of handholding which can make it a bit tough on newcomers. > > I manage all my customer service with this product. My marketing team also uses it to run promotional campaigns. Sales people use it to see who's on our website and can initiate sales quickly. ----- ### "A lot of features for a good price" — 5.0/5 > **Ian** | *12. August 2020* | Internet | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Re:amaze had two key features that we needed: customer support case management across multiple channels (email, on-site chat) and a knowledge base. These two features were non-negotiable as they work in combination to solve customer pain points. We interact with customers directly via the chat/email channels and over time, we identify patterns and develop KB articles that handle a greater and greater percentage of cases so that users can get their problems solved on their own. Re:amaze seems like it's constantly getting new features without raising the modest prices. Our small team has just two seats and most small companies can probably get by with just a single seat. The mobile app is also useful if you want to handle some support cases on-the-go. > > **Nachteile**: The only thing I don't love about Re:amaze is the knowledge base system. The editor needs some love\! It does all the main things you need it to do: create categories, manage workflows (draft an article, make it unlisted, publish it) and it even has a few nifty features like letting you embed JS code or even forms created from the form builder feature. But the editor itself just feels like it's a few generation older than it should be. Switching between the editor and the code and the preview is clunky. A live preview pane or just better handling for styling/inline code would be much appreciated. Also, there's no built in code syntax highlighter which is essential for technical products where your customers are developers who need sample code as part of the knowledge base articles. I do expect that Re:amaze will improve this in the near future, though, so I still feel very confident recommending this product (especially over Zendesk and the old guard of support software solutions). > > Re:amaze allows me to do a lot with minimal time and money investment. I can create form letters with merge fields for a user's name, auto-responders, monitor our social media. It's a real Swiss Army Knife of customer engagement. The fact that they update the product so frequently and add new features makes me feel like I've chosen the right product for our company. ----- ### "Not quite there, but REALLY close to being a great support tool" — 3.0/5 > **Matt** | *28. August 2019* | Marketing & Werbung | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: I loved how easy it was to setup and how the knowledge base integrated into the chat widget. everything from the customer end looks and feels great. > > **Nachteile**: The backed interface for the live chat is awful. Ultimately we decided to leave because the chat function wasn't meeting our needs. > > Overall, the onboarding and setup experience was excellent but the live chat was enough of a turn off that we had to bounce. We might be back though if they clean it up\! ----- ### "Great product\!" — 5.0/5 > **Christopher** | *19. Dezember 2019* | Sportartikel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Handling multi channel communication (including social channels) means only one place to log in to see all customer communications. Pulling in info from our Shopify store is a huge plus - you already have background on the customer yo are talking with. Love that I can see who else is actively in a message to a customer so we are not double dipping and wasting time. Plus so much more... > > **Nachteile**: The only con is that I wish it was a bit more sales focused. I know that Reamaze is going there, but while I like the embedded shoutbox, its not always the prettiest for sales. If the shoutbox could work in tandem with some pop-ups that can be creatively designed, I think it would be a great sales piece as well. > > I researched platforms and brought Reamaze on my last job. It was great to work with and extremely efficient at handling multi-channel communications. I liked the product so much, that when I moved into my current position, I immediately suggested bringing Reamaze on board. Prior to Reamaze, they were managing all e-mail channels separately as well as another system for live chat and customer management. Reamaze is a great platform for manging customer communication and live chat - the best hands down\! ----- ### "Powerful All-in-One business software" — 5.0/5 > **George** | *18. Dezember 2019* | Unterhaltungselektronik | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Multiple inboxes allows for 1 email client to be used for our whole business. It is business oriented in that it provide reports and statistics . Integrated live chat features can allow you to easily operate live chat support for your business. > > **Nachteile**: Larger reports take a while to download but its reasonable considering the amount of data in the reports. > > Wonderful all in one client software that we have been using for our company for 2+ years. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/132952/reamaze?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/132952/reamaze) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten