clixifix- Customer Care, simplified.
Wer nutzt diese Software?
House builders , Commercial Projects Contractors and Principal Contractors delivering new homes and projects that require a secure collaborative platform to manage Defects and Repairs.
Durchschnittliche Bewertung5 Bewertungen
- Gesamt 5 / 5
- Benutzerfreundlichkeit 5 / 5
- Kundenservice 5 / 5
- Funktionen 5 / 5
- Preis-Leistungs-Verhältnis 5 / 5
- Startpreis $110/Monat
- Preisinformationen Monthly charge calculated on no. of new homes / projects on your account.
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2012
Über clixifix- Customer Care, simplified.
clixifix Defect and repair resolution software that will deliver lower costs and high customer satisfaction. If you are a House builder or Commercial Projects Contractor struggling with your Customer Care approach, here's the solution.
Customers are the only reason that your business exists. Handling customer complaints is something that many businesses struggle with; however it costs much more time, money and effort to gain new customers than it does to retain existing ones.
clixifix- Customer Care, simplified. Funktionen
Die hilfreichsten Reviews für clixifix- Customer Care, simplified.
Bewertet am 29.11.2016
I'd wholeheartedly recommend clixifix to other property developers and householders
Kommentare: Pocket provides affordable homes for 'city makers', in other words those who don't earn a huge salary but contribute a huge amount socially, economically and culturally to London. Out website attracts almost all of our sales enquiries so it made sense for us to continue an IT-centred approach to care after purchasing. Our buyers are fairly (but not always!) young and tech-savvy, so we've long known that we needed to go down the self-service route for after sales and we were confident our customers would engage with it. The clixifix platform was a natural fit for this requirement and when I discovered it we had a real 'eureka' moment. Our city makers have really taken to clixifix and they were impressed with the transparency and level of control the system offers. As all of our owners are first-time buyers, clixifix is very useful in that it reassures them that their issues are organised appropriately, being dealt with and they are kept in the loop throughout. Users have raised very few queries on operating the system, which is testament to how intuitive the system is and how comprehensive the user guides are. They have also used the photo upload facility extensively which has assisted our assessment and handling of defects greatly. I would wholeheartedly recommend clixifix to other property developers and housebuilders. As a manager, being able to log into the system and quickly and easily see the position with regards to defects, spot patterns and measure contractor responsiveness is a huge improvement in our previous methods. Even more importantly, it has drastically reduced the resources my sales team are deploying on non-sales activities! clixifix has enabled us to take a much more structured approach to defect management and the comments section is really useful in that it is an open forum to update the several parties involved. The strong referencing of each defect leaves no room for ambiguity as to what stage each issue is at which has definitely reduced the amount of calls from owners. The reporting function of the system also allows us to recognise trends which relate to design, developments, contractors and sub-contractors and enables us to reduce and hopefully eliminate these issues in future. The team took to the system straight away with very little training required; clearly a logical brain has designed the structure.
Vorteile: It's super easy to use and offers a modern solution to an industry that's still tied to paper, email and phone calls. Also the required level of investment makes it very cost effective.
Nachteile: To be honest, we've not had any issues with the platform as yet.
Bewertet am 9.11.2016
Easy to use and simple to set up
Kommentare: Before the demo of clixifix I was unsure as to what to expect. I have some experience with overly complex software and I have to say that I was pleasantly surprised. The software is very easy to understand and it's developed specifically for Customer care. It has simplified out approach here with little or no training required for our team and contractors. clixifix has a sound understanding of our business: what we're trying to achieve with aftercare, where we're going with customer satisfaction. So when it comes to commissioning some specific features for our clixifix account, they were best places to deliver. We enjoy working with the clixifix team and I would recommend them without hesitation because of their ability to listen and to work closely alongside you to tailor solutions to meet your needs. I know if I need any help or advice their speed of response to any queries is excellent. It's obvious from the start that the team behind clixifix understands what's required when working in customer care. Prior to clixifix, we had few methods of measuring our customer care performance. That's all changed now. With the clixifix reports feature we can analyse our KPI data instantly, create bespoke illustrative reports and circulate them to decision makers in our organisation. We want full accountability and ownership for customer care at Argent from land, build, sales and through to aftercare. This drives the message home, focuses everybody on customer care and in turn leads to improvement. Nothing to install and no capital costs. This was a key element in our decision making when evaluating the product. clixifix is web based, so we had no software to download it install, once we decided to push the button on our plan, we were up and running in a matter of days.
Ease of use
Nothing to download it install
Tailored solutions to our specific needs
Nachteile: Nothing really... clixifix has revolutionised our customer care program.