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Was ist Survicate?
Umfragen zur User Journey für SaaS-, Internet- und mobile Produkte.
Wer verwendet Survicate?
Customer feedback surveys for scaling companies
Wo kann Survicate bereitgestellt werden?
Über den Anbieter
- Survicate
- Ansässig in Warsaw, Polen
- 2013 gegründet
Support für Survicate
- Telefon-Support
- Chat
Erhältlich in diesen Ländern
Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln und 224 weitere
Sprachen
Englisch, Polnisch
Survicate Kosten
Startpreis:
- Ja, kostenloser Test verfügbar
- Ja, Gratisversion verfügbar
Survicate bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Survicate ist ab 99,00 $/Monat verfügbar.
Preismodelle Kostenlose TestversionÜber den Anbieter
- Survicate
- Ansässig in Warsaw, Polen
- 2013 gegründet
Support für Survicate
- Telefon-Support
- Chat
Erhältlich in diesen Ländern
Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln und 224 weitere
Sprachen
Englisch, Polnisch
Survicate – Videos und Bilder






Survicate Funktionen
Bewertungen über Survicate

10/10 for Survicate
Kommentare: We've had a really positive experience and I would highly recommend. The help-centre is informative and when I've needed to contact the support team, they've always been quick to respond and super helpful.
Vorteile:
We've been using Survicate for just over 3 months, and have been overly impressed with the entire platform. It's straightforward to set up and sync/integrate with any CRM. I love the ease of being able to send ad-hoc surveys out at different touchpoints of our Customer Journey. The dashboard is straightforward to navigate, and the reporting tool is ace.
Nachteile:
I haven't come across anything that I've not been happy with or found a workaround for.
In Betracht gezogene Alternativen: SurveySparrow
Gründe für den Wechsel zu Survicate: We were happy with the offering from Survicate
Antwort von Survicate
vor 4 Monaten
Hi Charlotte, Thank you for your amazing review. We're absolutely thrilled to hear about your positive experience with Survicate. Your trust means the world to us, and we'll keep working hard to maintain this level of excellence! ~Paulina from Survicate
Survicate is very cost-effective and meets different survey needs
Kommentare: we've been using Survicate for almost 5 years in the company and so far it's attending our research needs. It's possible to run in-app, widget and link surveys! The customer support and client management are for me the greatest value, they're super close and they work to address any concerns, bugs and feedbacks very fast - they're more a partner than a vendor.
Vorteile:
Survicate is an easy tool to use that suits different research needs in product development!
Nachteile:
Survicate is more limited and question options, quota design and analysis dashboard than similar vendors
In Betracht gezogene Alternativen: Medallia Concierge, QuestionPro und Typeform
Gründe für den Wechsel zu Survicate: better cost-benefit, attended all the feature requirements
Antwort von Survicate
vor 3 Monaten
Hi Bruna, Thank you for sharing your experience with Survicate. We're pleased to hear that our tool meets your research needs and that you've found value in our customer support. Your feedback is important to us, and we'll keep it in mind as we work to improve our platform. ~Paulina from Survicate
Feedback one year later
Vorteile:
Reactivity of support Design to build survey > easy
Nachteile:
No synchronisation with our CRM at the begining Some small bugs
Antwort von Survicate
vor 4 Jahren
Hi, thanks for the feedback and your kind words about our support and how easy it is to make surveys with Survicate. Survicate integrates natively with 19 tools, including CRM and Martech tools, as well as 3000+ other platforms via Zapier. Would you let us know the name of your CRM so we can look into the possibility of integrating it with Survicate? Please contact us at support@survicate.com And as always, feel free to let us know if we can help you in any other way!
Excellent for Teams Needing Robust Survey Automation and Integration Solutions
Kommentare: Our experience has been consistently positive over the past four years, and we couldn’t be happier with the service.
Vorteile:
Survicate effectively solves our survey automation needs. We required a solution that could seamlessly integrate with our ESP and offer in-app survey capabilities, and Survicate delivers perfectly. The integrations are flawless, and the support team is fantastic, responding promptly to any queries. Another standout feature is their tracking system for feature requests. When a feature I suggested goes live, they notify me directly – a thoughtful touch that shows they truly listen to customer feedback.
Nachteile:
Honestly, Survicate meets all our needs, so there isn’t anything I’d critique.
In Betracht gezogene Alternativen: SurveyMonkey
Gründe für den Wechsel zu Survicate: It looked for me like It was more flexible in terms of integrations with the ESP we use.
Antwort von Survicate
vor 3 Monaten
Hi Vladimir, We're grateful for your kind words and pleased to hear that Survicate has been meeting your needs, especially with integrations and support. Thank you for being with us over the past four years. ~Paulina from Survicate
Perfect for support and surveys
Kommentare: My overall experience with Survicate has been excellent. Its seamless integration with Intercom has allowed us to easily collect and analyze customer feedback directly within our communication flow. Setting up surveys is intuitive, and the variety of survey templates helps us quickly gather relevant insights. The real-time data reporting has been invaluable for making data-driven decisions, improving customer satisfaction, and identifying areas for product improvement. Additionally, the ability to target specific user segments ensures we’re collecting feedback from the right audience at the right time. Overall, Survicate has significantly enhanced our feedback collection process
Vorteile:
It's very easy to use, intuitive, dynamic and friendly. With more options time to time.
Nachteile:
Expensive. Sometimes the support is not always online.
In Betracht gezogene Alternativen: Intercom
Warum Survicate gewählt wurde: Integration and friendly product. Price at the beginning.
Zuvor genutzte Software: UserVoice
Gründe für den Wechsel zu Survicate: Integration and friendly product. Support helped at the beginning.
Antwort von Survicate
vor 3 Monaten
Hi Alberto, We appreciate your detailed review and are pleased that Survicate has significantly enhanced your feedback collection process. It's great to know that our integration with Intercom and the ability to target specific user segments are valuable to you. Thank you for your feedback; we're committed to ongoing improvements. ~Paulina from Survicate
Great tool!!
Kommentare: overall, its great!! thy customer support is great , the resources are valuable for quick fixes and questions. our CSM is very helpful as well which makes it easier to fix any issues. The product team at Survicate take customer feedback seriously and incorporate change quickly which is great!
Vorteile:
In-product feedback surveys! very few survey tools out there have this feature at the price point Survicate offers.
Nachteile:
The UI/UX could be better! additionally, having a feature to control what the dashboard of a particular survey should look like is needed.
In Betracht gezogene Alternativen: Hotjar und Pendo
Warum Survicate gewählt wurde: Data laws as per GDPR chaged and the cost was very high
Zuvor genutzte Software: Google Analytics 360
Gründe für den Wechsel zu Survicate: chaep + integratin with smartlook was a crucil factor
Antwort von Survicate
vor 3 Monaten
Hi Tarnika, Thank you for sharing your experience with our in-product feedback surveys and for your kind words about our customer support. We appreciate your feedback on the UI/UX and dashboard features and are always looking to improve. ~Paulina from Survicate
Survicate Review
Vorteile:
They have a great customer service team who is always able to help. Creating and analysing surveys is easy and intuitive
Nachteile:
To be honest, nothing comes to mind right away. I would like if in a workspace I could filter the date range of all my surveys in that workspace at the same time to view and analyse the results instead of one by one.
Antwort von Survicate
vor 3 Monaten
Hi Katie, Thanks for your review! We're really pleased to hear that our customer service team and intuitive survey tools are meeting your needs. Thank you for your feedback; we're always looking to improve. ~Paulina from Survicate
Great tool for collecting feedback both on web and app
Kommentare: At our company, we use Survicate to collect feedback from our users across our different sites, in different languages, both on the web and in the app. We love the versatility of creating segments and showing a specific survey to a specific group of users. Plus, we link these surveys to our screen recording software, so we have the feedback and what the user did in the meantime - a great mix to solve problems.
Vorteile:
Easy of use, pricing, versatility, scalability, support, integration with other tools, "topics" functionality... it was a great discovery for us and offers all we need for our end-user surveys.
Nachteile:
For our necessities I have no complaints about it. Maybe more design options, but they release new features from time to time.
Antwort von Survicate
vor 6 Monaten
Hi Damian, Thanks for the fantastic review. We're thrilled Survicate is working so well for your multilingual, multi-platform feedback needs. Love hearing how you're using our segmentation and integrating with screen recording - that's a powerful combo! We're always working on new design options, so stay tuned. Keep rocking those surveys! Survicate Team
Liezel from Kickon
Kommentare: In general, I think Surivate is a good platform to conduct company's survey and to get feedback from customers and your staff.
Vorteile:
The Survicate support team is very helpful with any of your concern. The team is kind and approachable.
Nachteile:
Time zone might have an impact when you have query/concern
Antwort von Survicate
vor 3 Monaten
Hi Liezel, Thank you for your feedback. It's great to hear that our support team has been helpful and approachable. We value your input and are always working to improve our services. ~Paulina from Survicate
Love the ease of Survicate
Kommentare: I love how easy it is to use and address our B2B product needs.
Vorteile:
how easy it is to use. they think through your use cases and have lots of features to help you with adoption and reporting
Nachteile:
it keeps wanting me to refresh the page too often
Antwort von Survicate
vor 2 Monaten
Hi Lisi, Thank you for your review. We're happy to hear that Survicate is meeting your B2B needs and that you find it professional and easy to use. We appreciate your feedback about the page refresh and are always working to make our platform better. ~Paulina from Survicate
Intuitive and sleek
Vorteile:
Very intuitive to use, possible to create good looking in-product surveys (compared to other providers)
Nachteile:
We had some stuff which needed tech effort where it would've been cool to solve it directly in Survicate (e.g. triggering survey on a specific schedule)
Antwort von Survicate
vor 6 Monaten
Hi Jon, Thanks for the great feedback! Glad you're finding Survicate intuitive and sleek. Noted on the scheduling feature - we'll add that to our idea list. Always aiming to reduce tech effort on your end. Cheers, Survicate Team
Helpful tool, great service
Kommentare: Overall, the experience is good but definitely has room to grow, especially with analysis.
Vorteile:
I like the service! They are very helpful and prompt.
Nachteile:
I want more analysis tools - crosstabs would be extremely helpful.
Antwort von Survicate
vor 4 Monaten
Hi Savannah, Thank you for your thoughtful review! We're delighted to hear you're enjoying our tool. Your feedback is very valuable - we're actively working on expanding our analytics capabilities. We appreciate you choosing Survicate for your research needs and are committed to growing our platform to better serve teams like yours. ~Paulina from Survicate
Great quality for the price
Vorteile:
The tool is easy to set up and pricing is competitive
Nachteile:
Some small issues with integrating with Salesforce
Antwort von Survicate
vor 3 Monaten
Hi Yannick, Thank you for sharing your thoughts. We're happy to hear that you find our tool easy to set up and that our pricing meets your needs. Your feedback is important to us, and we're committed to continuous improvement. ~Paulina from Survicate
Broad feedback after 6 months of use from a buisness developers perspective
Vorteile:
Easy to use interface. Ability to get several different customer insights in one place. Good tools for analyzing results, outcomes and customer feedback. What I would be thinking about in this step is how can we help our clients to package insights in the best way to make it easy to communicate to the organisation? Great customer support. Proactive, helpful and good tools. I get the feeling you have thought through you own customer journey i the help phase. Proactive product development. New and relevant features are released. I believe the step towards using AI to analyze large sets of customer feedback is the right strategic step for you product.
Nachteile:
Not much. Small thing: for some reason I have to log-in every by typing my email manually. A "remember me" function in the log-in step would be nice.
Antwort von Survicate
vor 6 Monaten
Hi Erik, Thanks for the great review! We're thrilled you're finding Survicate useful. Love your idea about packaging insights - we'll definitely look into that. Keep the feedback coming! Survicate Team
Superb experience
Kommentare: Great experience. We will be returning to paid subscription once we figure out our next batch of questions for product development.
Vorteile:
Flexibility, rapid product development and VERY responsive customer care.
Nachteile:
Pricing strategy could be a bit flexible(e.g more granular pay as you go model)
Antwort von Survicate
vor 2 Monaten
Hi, Thank you for your fantastic review. We're glad you appreciate our flexibility and responsive customer care. We take your feedback on pricing seriously and are always looking for ways to better meet your needs. We look forward to supporting your future product development. ~Paulina from Survicate
Very good experience with Survicate
Kommentare:
Overall the customer support with [sensitive content hidden] is very good, quick and he is very reliable.
The took is easy to use, just needs a few features to take it to the next level.
Vorteile:
The tool is very intuitive and flexible.
Nachteile:
Not being able to download the reports as one full PDF report. I have to download one question at a time.
Antwort von Survicate
vor 6 Monaten
Hi Jessica, Thanks for the awesome feedback! We're glad you find Survicate intuitive and flexible. We hear you on the PDF reports - we'll look into offering full report downloads. And it's great to hear our support team is taking good care of you. We're always working on new features, so stay tuned for more improvements. Keep the suggestions coming! Survicate Team
Survicate helps me be closer to my users!
Vorteile:
Survicate makes survey creation and distribution incredibly easy with its intuitive interface and a variety of customizable templates. I love how quickly I can set up feedback surveys and gather actionable insights without any hassle. The integration with other platforms, especially for automated responses, has been a game-changer for us, allowing us to see real-time feedback without switching between multiple tools. Their targeting options are also very precise, ensuring we reach the right audience. The analytics dashboard is clear and insightful, making it simple to understand and act on customer feedback quickly.
Nachteile:
Not very customisable + could leverage AI more.
Antwort von Survicate
vor 3 Monaten
Hi Pranav, Thank you for sharing your experience. It's great to hear that our intuitive interface and integrations have been helpful for you. We appreciate your feedback. ~Paulina from Survicate
Survicate Feedback
Kommentare: All good a part from the Cons that I mentioned
Vorteile:
Easy to use. Support always available. Immediate results.
Nachteile:
If I need to send a survey to a specific group of users (let's say 1000 specific user IDs), I can't enter a bulk of IDs into Survicate. I need to copy and paste each individual ID which is impossible and time consuming. Please solve this issue.
Antwort von Survicate
vor 3 Monaten
Hi Serenella, Thank you for your feedback. We're glad to hear that you find Survicate easy to use with immediate results. We appreciate your input and are continuously working to improve our platform. ~Paulina from Survicate
User Friendly and efficient
Vorteile:
It's a very friendly interface! We can set up many surveys simultaneously and with different publics.
Nachteile:
It is not possible to upload a list of users that will receive a survey on the platform
Antwort von Survicate
vor 3 Monaten
Hi Izabella, Thank you for your positive feedback. We're glad to hear that you find our interface user-friendly and efficient for setting up multiple surveys. We appreciate your input and are continuously working to enhance our platform. ~Paulina from Survicate
Simple to use survey tool with good customer support
Kommentare: Simple to use survey tool with good customer support
Vorteile:
Setting up surveys in multiple formats is simple and intuitive. Great customer support team
Nachteile:
Limited reporting and analysis within the platform. Exporting data requires you export everything
Antwort von Survicate
vor 2 Monaten
Hi Vince, Thank you for your feedback. We're happy to hear that you find Survicate easy to use and appreciate our customer support. We understand your concerns about reporting and data export and are continually working to improve these features. ~Paulina from Survicate
Survicate review
Vorteile:
Easy to set up a survey and easy to share it with respondents with several options. The support is also great.
Nachteile:
Hard to adjust the look of the survey if you do not want to use the standard template. For instance, text color and adding images to the survey.
Antwort von Survicate
vor 4 Monaten
Hi Niklas, Thank you for your feedback. While we're glad you find our survey setup and sharing options easy to use, we hear your concerns about customization flexibility. Is there anything specific you'd like to see in our templates and design options? We'd love to hear your suggestions. ~Paulina from Survicate
satisfactory survey software
Kommentare:
I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info.
Why not just delete him from the user base?
Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly.
Vorteile:
You can integrate contact forms directly onto your website with this software.
Nachteile:
From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range. From a user perspective, pop up surveys are irritating to the user and a dated feature.
Antwort von Survicate
vor 4 Jahren
Hello, thanks for the largely positive feedback! We're happy to address some of your concerns and comments: 1. We've added the date range filter. Feel free to give it a try. 2. We're currently rebuilding the 'Survey analysis' part in Survicate. After we've done it, it will be easier to navigate multiple responses on-screen. 3. We're also planning to add in-line website surveys in addition to the widget website surveys we offer today. 4. Happy to hear we've managed to resolve your issue quickly! Just for the record, we're not allowed to remove user accounts without permission. When it comes to that particular user, we only removed their access to the account at their explicit request. Please let us know if we can help you in any other way!
Easy to use, customisable
Kommentare: It's great to be able to launch website intercept surveys so quickly and easily, user-friendly interface. There are lots of customisation options in terms of who the surveys are displayed to, where and when on the website. The outputs and exports of data are also great, user friendly and detailed. Customer service has been very quick and helpful, functions that are not yet included in the software seem to be taken on board for consideration.
Vorteile:
User friendly set up of surveys Can easily preview surveys before launch Customisation options for survey visualisation and when/ where surveys appear
Nachteile:
Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change
Antwort von Survicate
vor 4 Jahren
Hi Jennifer, thanks for your positive feedback. It means the world to us! We're happy to let you know we've fixed the delay between launching/editing a survey and it appearing on the website. It has been reduced to an absolute minimum and normally takes about 30 seconds to a minute. Feel free to give it a go, and please let us know if we can help in any other way.
Effective conversion optimization tool
Kommentare: Survicate helps us increase conversion rates of our website. We collect users’ feedback and turn it into improvements. Setting up is easy similar to other analytical tools – a few lines of JavaScript code so the marketing team can handle it on its own. We noticed one drawback: no integrations with Unbounce and Optimizely.
Vorteile:
Easy to install and use, customer support, price.
Nachteile:
As mentioned, lack of integrations with Unbounce and Optimizely.
Survicate helps us generate leads
Kommentare: This is a nice tool for collecting leads. Targeting allows to show surveys and leads only to users who are likely to be interested in purchasing. Most of leads forwarded to the sales team was of high quality and many resulted in closed sales. Without Survicate we would not have acquired those customers.
Vorteile:
lots of high quality leads, HubSpot integration
Nachteile:
customization of widgets took us a while