Wer verwendet Survicate?
Kleine und mittelständische Unternehmen, die es als möglichen Wettbewerbsvorteil betrachten, Kunden genau zuzuhören.
Was ist Survicate?
Survicate ist eine umfassende Kundenfeedback-Plattform für KMUs. Sie beinhaltet fünf Lösungen für gezielte Website-Umfragen, von Benutzern initiierte Feedback-Widgets, In-Message-Umfragen, NPS-E-Mail-Umfragen und Fragebögen. Mit nur einem Tool kannst du Kundenfeedback an allen digitalen Touchpoints sammeln. Nutze diese Informationen, um die Kundenabwanderung zu verringern, die Kundenbindung zu stärken und Bedürfnisse von Kunden besser zu berücksichtigen. Survicate lässt sich direkt in verbreitete Marketingautomatisierungsplattformen und CRM-Systeme einbinden.
Survicate – Details
Survicate – Preisübersicht
Survicate ist verfügbar ab 79,00 $/Monat. Survicate bietet eine Gratisversion, aber keine kostenlose Testversion. Weitere Preisinformationen für Survicate findest du unten.
Survicate – Nutzerbewertungen
Zeigt 5 von 25 Nutzerbewertungen
Bewertet am 17.2.2019
Good to have Survicate in your toolbox
Vorteile: I think surveys are underestimated for many reasons - and Survicate debunks myths that surveys are out-of-date and hard to manage. I've created a lot of surveys there with my clients, from conception to completion, and we were always over the moon with the whole experience.
Nachteile: I would change Pricing. Survicate has a nice free option, but obviously, it is not enough, then it is a huge leap to a big amount of money.
Bewertet am 4.10.2019
Great product , great price point
Kommentare: Really great, plenty of support with setup and unlike competitors doesn't charge a fortune for CRM integration.
Vorteile: We use Survicate to run surveys from Hubspot. It was easy to setup and came in at a much lower price point that competitive products we looked at.
Nachteile: Literally nothing, on the professional plan you pretty much get access to everything you need at a great price. Setup and management is easy even allowing our marketing team to manage it.
Bewertet am 20.11.2018
Easy to use, customisable
Kommentare: It's great to be able to launch website intercept surveys so quickly and easily, user-friendly interface. There are lots of customisation options in terms of who the surveys are displayed to, where and when on the website. The outputs and exports of data are also great, user friendly and detailed. Customer service has been very quick and helpful, functions that are not yet included in the software seem to be taken on board for consideration.
User friendly set up of surveys
Can easily preview surveys before launch
Customisation options for survey visualisation and when/ where surveys appear
Nachteile: Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change
Bewertet am 18.4.2019
Horrible customer service and misleading company
Vorteile: I like the email integration with HTML. However, the Zapier Connection did not work with infusionsoft.
Nachteile: This company mislead me by saying that my essential plan would get me access to excel export features. Long behold when I tried to use it they said I had to upgrade my plan even though I had a screenshot that clearly says "your plan" has access to " export features". I showed this to the support team and they simply said not our problem you will have to upload to get access to this feature. I feel like this was a misleading bait and switch by survicate. One of the worst customer service experiences I have ever had with a company.
Bewertet am 16.10.2018
satisfactory survey software
I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info.
Why not just delete him from the user base? Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly.
Vorteile: You can integrate contact forms directly onto your website with this software.
From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range.
From a user perspective, pop up surveys are irritating to the user and a dated feature.