KnowledgeOwl

Simple yet robust and OUTSTANDING Customer Service

Kommentare: When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid. Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. Not being the most technical person, I never once felt like I was bothering them. We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout. Being that we built our KO site as private where our customers need to log in to access company-specific information, we also utilize KO's password management. Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform! Great product and Great People! Thank you KO. We look forward to working with you for a VERY long time to come...

Vorteile:

- Robust - Easy to use - Customer Service (top notch!)

Nachteile:

None that I can think of right now. This company is really doing a great job and from our standpoint is a leader in the knowledge base space.

A simple and easy to understand software, makes things easier for Knowledge Management professionals

Kommentare: Overall it has been a great journey. Customer support team is very nimble and quick in response.

Vorteile:

Its ease to use and its simplicity. Its is quite intuitive also and has a great Customer support team, always willing to extend support.

Nachteile:

perhaps simultaneous editing of document is something they have to look into

Love the Finished Product, Back-End Lacking

Kommentare: I like the way everything looks on the front-end and think the search feature is awesome (could populate options a little faster though). The finished product looks polished and is really effective in helping to make organizational info widely available. I also like the "suggest an article" feature and the rating/feedback option for other articles. The overall layout/look is intuitive and easy to navigate. On the back-end, the format for writing articles could be way better. For example, when editing articles, it's hard to tell what the font is. The roundabout way to add pictures is also inconvenient. Copy/Pasting from another source is also difficult. When you've been inactive for a period of time, Knowledge Owl will kick you out without saving your work which can be very detrimental. The addition of Auto-Save would be amazing!

Efficient and Comprehensive Knowledge base tool for an affordable price.

Kommentare: It's a one-stop shop for our customer experience. KnowledgeOwl affords us the ability to provide onboarding guidance, support, release updates, continuing education and more to our clients all in one place.

Vorteile:

KnowledgeOwl provides complete customization from look and feel to the organization and presentation of article content. Their support staff are readily available and willing to provide guidance and expedient assistance. Not to mention, the service is extremely affordable, considering the ROI it provides our company in onboarding, support, and customer education.

Nachteile:

I wouldn't necessarily say it's a downside but more so the inherent nature of knowledge base creation and maintenance - you need to create the content and write the articles with their various teaching elements, which can take time.

Excellent Customer Support

Vorteile:

KnowledgeOwl is a fantastic knowledge-based software with an intuitive interface and extensive customization options. The excellent customer support further enhances the user experience, making it highly recommended for businesses of all sizes.

Nachteile:

While KnowledgeOwl is a robust and user-friendly knowledge base software, one potential drawback is its limited out-of-the-box integrations compared to some competitors. This might require additional development work for businesses that rely heavily on multiple third-party tools and need seamless integration without extensive customization.