Wer nutzt diese Software?
Das Anwendung bedient alle Unternehmen, die Informationen an Kund*innen, Mitarbeiter*innen und andere Gruppen online weitergeben müssen. Das Unternehmen liebt besonders kleine Unternehmen, Start-ups, SaaS-Organisationen, Behörden und gemeinnützige Organisationen.
Durchschnittliche Bewertung208 Bewertungen
- Gesamt 4.7/5
- Benutzerfreundlichkeit 4.7/5
- Kundenservice 4.9/5
- Funktionen 4.8/5
- Preis-Leistungs-Verhältnis 4.9/5
- Startpreis 79,00 $/Monat
- Kostenlose Version Nein
- Gratis Testen Ja
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2015
KnowledgeOwl ist übersichtlich, einfach und intuitiv und ermöglicht einen problemlosen Aufbau und die Pflege einer Wissensdatenbank für deine Kund*innen und Mitarbeiter*innen. Keine Ablenkungen oder umständliche Einrichtung – einfach eine Wissensdatenbanksoftware ohne Spielereien, die die Verwaltung von Wissen sowie die Kundenzufriedenheit verbessert. Und wenn du es brauchst, ist das freundliche Support-Team immer für dich da, um dir dabei zu helfen, das Beste aus deinem KnowledgeOwl-Abonnement herauszuholen.
- Katalogisierung / Kategorisierung
- Self-Service Portal
Die hilfreichsten Reviews für KnowledgeOwl
Bewertet am 20.11.2018
Simple yet robust and OUTSTANDING Customer Service
Kommentare: When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid. Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. Not being the most technical person, I never once felt like I was bothering them. We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout. Being that we built our KO site as private where our customers need to log in to access company-specific information, we also utilize KO's password management. Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform! Great product and Great People! Thank you KO. We look forward to working with you for a VERY long time to come...
- Easy to use
- Customer Service (top notch!)
Nachteile: None that I can think of right now. This company is really doing a great job and from our standpoint is a leader in the knowledge base space.
Antwort des Softwareanbieters
von KnowledgeOwl an 27.11.2018
Thank you so much, Kristen! We super appreciate the awesome review! -Marybeth
Bewertet am 1.4.2016
KnowledgeOwl wins on customer responsiveness & functionality implementation
Bewertet am 29.3.2019
One of the best and most seamless solutions we've implemented
Kommentare: We looked at many vendors before we evaluated Knowledge Owl, and I can't say enough about our experience working with the Knowledge Owl Team. From day one, the team continues to amaze me with the level of service they provide. They worked closely with us throughout the setup and implementation phase of our Help Center launch and continue to assist with our very custom and individual needs. Kudos to the entire team for always being responsive and helpful, but special thanks to the Knowledge Goddess / Chief Executive Owl, for leading the team.
Vorteile: Software out of the box is easy to use and customize and Knowledge Owl's documentation is thorough and nicely organized.
Nachteile: I can't think of anything that stands out as a con.
Antwort des Softwareanbieters
von KnowledgeOwl an 3.4.2019
Yay! Thanks so much for the awesome review!
- Knowledge Goddess / Chief Executive Owl
Bewertet am 29.3.2016
Great customer service, wish there were more capabilities
Kommentare: Overall, the software does what it says. It's a great start to get your product's documentation out there. But some basic wiki capabilities are missing. Tags are still new and have a sort of "Phase 1" usefulness about them right now. There is no way to organize the image library, but I see on their product roadmap that this is on their radar. I'm also looking forward to the Glossary feature that is mentioned on their product roadmap, but not yet a capability of the system. Most importantly, I would LOVE to have a way to link to a specific point in a different article, like you can with some knowledge bases. The initial setup of the knowledge base is incredibly easy - super user-friendly. When trying the product before buying, I had a tiny test knowledge base up and running in minutes. Documentation is a little lacking, but the software is intuitive enough that I find I don't have to refer to the documentation very often anyway. The customer service there is excellent. We have had nothing but the best since day 1. Overall, I'd say our company is happy with Knowledge Owl and are looking forward to the enhancements that will round it out.
Bewertet am 7.11.2018
The way SAS should be
Kommentare: We needed a replacement for Crowdbase which is turning off their platform at the end of the year. After a through search for a replacement, Knowledge Owl came out as the clear winner on every one of our requirements. First and foremost, we needed the ability to mimick the look (to some degree) and interaction behavior that our users had become used to in Crowdbase. KO provided this. The KO feature set is actually overkill for our needs, but very solid and not so granular that a none coder can't get things done without support. However, when you need support, KO REALLY shines. They are a relatively small organization, but growing, so they can really provide personal service. If KO can find that magical balance of growth (which will come just based on how great a platform it is), and continue the quality of service, they will own the knowledge base space.
Vorteile: Simple: Incredible feature set, affordable, and best of all...world class technical support
Nachteile: Nothing to report. We are in the process of establishing our site and as of yet nothing in the onboarding process has been a problem.