Wer verwendet Front?
Jedes Team, das auf E-Mail angewiesen ist, um sowohl intern als auch extern Arbeit zu erledigen.
Was ist Front?
Front ist die erste E-Mail-Management-Software, die Teams bei der Zusammenarbeit mit mehr Transparenz und Verantwortlichkeit hilft, Hunderte von E-Mails an allgemeine Adressen wie support@ und sales@ zu verwalten. Mit Front kannst du deinen Teamkollegen E-Mails zuweisen, E-Mails intern teilen und über deren Inhalt sprechen, ohne das lästige Weiterleiten, ohne auf „an alle antworten“ klicken und Erinnerungen festlegen zu müssen, um später zu antworten. E-Mail-Vorlagen, Sequenzen, Serienbriefe und Shortcuts automatisieren deinen Arbeitsablauf, um Zeit zu sparen. Teste Front kostenfrei.
Front – Details
Front
http://frontapp.com
Gegründet 2013
Front – Preisübersicht
Preisoptionen anzeigenFront bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Front ist ab 9,00 $/Monat verfügbar.
Startpreis
9,00 $/Monat Preisinformationen
Kostenlose Version
Nein
Gratis Testen
Front – Bereitstellung und Support
Kundenbetreuung
- Support während der Geschäftszeiten
- Online
Einsatz
- Installiert - Mac
- Cloud, SaaS, Web
- Installiert - Windows
- Mobile - iOS Native
- Mobile - Android Native
Training
- Persönlich
- Live Online
- Webinare
- Dokumentation
Front Funktionen
Beschwerdemanagement Software
- Fall-Management
- Feedback-Management
- Formularverwaltung
- Klassifikation der Beschwerden
- Korrekturmaßnahmen (CAPA)
- Kundenreklamations-Tracking
- Problem-Nachverfolgung
- Qualitätssicherungs-Management
- Routing
- Self-Service Portal
- Social Media-Überwachung
- Umfrage-Management
CCM-Software
- Batch-Daten Kommunikation
- Chat / Messaging
- Content-Management
- Druck-Management
- E-Mail-Verteilung
- Multi-Channel-Kommunikation
- On-Demand Kommunikation
- Personalisierung
- Video-Inhalte
- Vorlagen-Management
- interaktive Inhalte
CEM Software (Customer Experience Management)
- Analytik
- Befragungs-/Umfragemanagement
- Dashboard
- Empfindungsanalyse
- Kundensegmentierung
- Multichannel-Datenerfassung
- Negatives Feedback Management
- Prädiktive Analytik
- Textanalyse
- Wissensmanagement
Siehe die vollständige CEM Software (Customer Experience Management) Liste
Collaboration Tools
- Aufgabenmanagement
- Bearbeiten in Echtzeit
- Brainstorming
- Content-Management
- Diskussionsforum
- Dokumentenmanagement
- Kalenderverwaltung
- Kontaktmanagement
- Projektmanagement
- Versionskontrolle
- Videokonferenzen
Customer Success Tools
- Einstellungen (Personalbeschaffung)
- Ertragsmanagement
- Gesundheitswerte
- Gewinn- / Verlust-Analyse
- Kommunikationsmanagement
- Konto-Benachrichtigungen
- Kontoverwaltung
- Kunden-Lebenszyklus-Management
- Kundenbindung
- Nutzungsverfolgung/-analyse
E-Mail-Programme
- Archivierung & Aufbewahrung
- Datenwiederherstellung
- E-Mail-Überwachung
- Gemeinsamer Posteingang
- Reaktions-Management
- Routing
- Spam-Blockierung
- Unterschriften-Management
- Vorformulierte Antworten
- Warteschlangenmanagement
- Whitelist/Blacklist
E-Mail-Tracking-Software
- A/B-Tests
- Ereignisbasierte Benachrichtigungen
- Kampagnenmanagement
- Segmentierung der Audienz
- Standortverfolgung
- Team-Management
Help-Desk-Software
- Automatisiertes Routing
- Berichterstattung / Analyse
- Call-Center-Management
- Dokumentenspeicher
- E-Mail-Integration
- Echtzeit-Chat
- IT-Asset-Management
- Kundenspezifisches Branding
- Makros/Antwortvorlagen
- Management von Dienstgütevereinbarungen (SLA)
- Multi-Channel-Kommunikation
- Netzwerküberwachung
- Remote-Zugriff/-Kontrolle
- Self-Service Portal
- Social-Media-Integration
- Ticket-Management
- Verfolgung von Interaktionen
- Warnungen / Eskalation
- Wissensbasis-Management
- Workflow-Konfiguration
Home Office Software
- Aufgabenmanagement
- Elektronische Unterschrift
- Fernzugriff
- Kollaboration
- Live-Chat
- Meeting-Management
- Remote-Support
- Softphone
- Video-Chat
- Webkonferenzen
- Zeitzonenverfolgung
- Überwachung von Mitarbeiteraktivitäten
Interne Kommunikation Tools
- Aktivitäts-/Newsfeeds
- Befragungs-/Umfragemanagement
- Bildschirm teilen
- Blogs
- Echtzeit-Chat
- Meeting-Management
- Mitarbeiter-Datenbank
- Mitarbeiterfotos
- Newsletter-Management
- Videokonferenzen
Kontaktcenter-Software
- Agenten-Schnittstelle
- Automatisches Telefonwählgerät
- Automatisiertes Routing
- Berichterstattung / Analyse
- Chatbot
- Computergesteuerte Telefonintegration
- Personalmanagement
- Qualitätsmanagement
- Sprachdialogsystem (IVR)
- Warteschlangenmanagement
- Werkzeuge zur Zusammenarbeit
Kundendienst Software
- Call-Center-Management
- E-Mail-Management
- Leistungskennzahlen
- Live-Chat
- Self-Service Portal
- Social-Media-Integration
- Terminverwaltung
- Umfragen & Feedback
- Virtueller Assistent
- Warnungen / Eskalation
- Warteschlangenmanagement
- Wissensdatenbank
- Workflow-Management
Kundenengagement Software
- Abwanderungsraten-Management
- Analytik
- Community-Management
- Feedback-Sammlung
- Gamification
- Inhalt-Syndizierung
- Kommunikationsmanagement
- Live-Chat
- Video-Inhalte
Live Chat Software
- Bildschirm teilen
- Geo-Zielgruppenerfassung
- Integration von Dritten
- Kundenspezifisches Branding
- Offline-Formular
- Proaktiver Chat
- Transfer / Weiterleitung
- Vorformulierte Antworten
- Websitebesucher-Nachverfolgung
Logistik Software
- 3PL-Management
- Auftragsmanagement
- Barcode / RFID
- CRM
- Cross Docking (Kreuzverkupplung)
- Flottenmanagement
- Inventarverwaltung
- Lieferanten-Management
- Transportmanagement
- Versand-Management
Mitarbeiterkommunikation Tools
- Aktivitäts-/Newsfeeds
- Audio / Video-Konferenzen
- Blogs
- Chat / Messaging
- Filesharing
- Mitarbeiterverzeichnis
- Newsletter-Management
- Umfragen & Feedback
- Veranstaltungskalender
- Wissensmanagement
Produktivitätssoftware
- Aufgabenmanagement
- Datenbank-Integration
- Dokumenterstellung
- Filesharing
- Kollaboration
- Notizen verwalten
- Office Suite
- Projektmanagement
- Präsentations-Tools
- Team-Chat
Team-Kommunikation Software
- Aktivitäts-/Newsfeeds
- Alarmfunktion / Benachrichtigungen
- Aufgabenmanagement
- Diskussions-Threads
- Echtzeit-Chat
- Filesharing
- Integration von Dritten
- Mobiler Zugriff
- Sprachanrufe
- Suche
- Umfragen & Feedback
- Videokonferenzen
Unified Communications Software
- Anrufaufzeichnung
- Audio / Video-Konferenzen
- Chat / Messaging
- Fax-Management
- Filesharing
- Kalenderverwaltung
- Kollaboration mehrerer Nutzer
- Mobiler Zugriff
- Voice-Mail
- Weiterleitung von Anrufen (Call Routing)
Siehe die vollständige Unified Communications Software Liste
Werbeagentur Software
- Aufgabenmanagement
- Dokumentenmanagement
- Filesharing
- Kampagnenmanagement
- Kollaboration
- Projektmanagement
- Zeitverfolgung
Workflow Management Systeme
- Anpassbares Dashboard
- Aufgabenmanagement
- Automatisierung von Geschäftsprozessen
- Compliance-Verfolgung
- Dokumentenmanagement
- Drittanbieter-Integration
- Formularverwaltung
- Grafischer Workflow Bearbeiter
- Kalenderverwaltung
- Mobiler Zugriff
- No-Code
- Workflow-Konfiguration
- Zugriffskontrollen/Berechtigungen
Front Alternativen
Mehr Alternativen zu Front
Front – Nutzerbewertungen
Alle Bewertungen lesenGesamtbewertung
Durchschnittliche Bewertung
Marjolaine L.
-
Gesamtbewertung5 /5
-
Benutzerfreundlichkeit5 /5
-
Eigenschaften & Funktionalitäten5 /5
-
Kundenbetreuung5 /5
-
Preis-Leistungs-Verhältnis5 /5
-
Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 12.3.2020
"Best email software ever"
Kommentare: We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation
Vorteile: Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations
Nachteile:
When I need to speak to all the team, I have to create a discussion and add them all, one by one.
I'd rather have the possibility to @team within an email or a discussion to make sure they are all included.
I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.
- Herkunft der Bewertung
- Bewertet am 12.3.2020
Arielle B.
-
Gesamtbewertung5 /5
-
Benutzerfreundlichkeit4 /5
-
Eigenschaften & Funktionalitäten5 /5
-
KundenbetreuungNicht bewertet
-
Preis-Leistungs-Verhältnis5 /5
-
Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 19.8.2020
"Love Front- Would Recommend"
Kommentare: Great experience. Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed.
Vorteile: It is incredibly easy to use. We transitioned to this from HubSpot support and we were concerned about a learning curve, it is about as basic and intuitive as it comes. We budgeted 2 weeks to implement and it took us less than 2 days to transfer everything over and learn how to use it for its core functions.
Nachteile: I may be doing this incorrectly- but the Slack integration doesn't always work correctly. I think it would've been helpful in the integrations section to have a troubleshooting guide if it doesn't work. For us we filled out all fields and appropriate slack channels but the messages were not sent there. (Again could be our error)
- Herkunft der Bewertung
- Bewertet am 19.8.2020
Lauren L.
-
Gesamtbewertung5 /5
-
Benutzerfreundlichkeit5 /5
-
Eigenschaften & Funktionalitäten5 /5
-
Kundenbetreuung3 /5
-
Preis-Leistungs-Verhältnis5 /5
-
Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 25.9.2020
"A Shared Work Model DREAM!"
Vorteile:
My team uses Front daily for our customer communication, as well as internal communication. The ability to tag an internal user and comment on the threads without having to reply to the email is a game-changer when it comes to problem-solving and communication regarding more complex emails.
We used multiple inboxes, separated into different inbox groups, with different permissions. It was easy to track and manage despite having so many inboxes.
In a shared work model, the ability to assign emails to yourself or other members of the team was extremely useful, to ensure we were not doing double-work or responding to emails at the same time. On top of that, you would be able to see when a teammate was replying or typing under the email, which was a good way to know who was working on what.
Nachteile: Front tended to have quite a few outages and crashes that impacted our workflow heavily. Fortunately these were able to be resolved quickly and communication was reliable and fast! However, the number of times we experienced an outage was frustrating.
- Herkunft der Bewertung
- Bewertet am 25.9.2020
Verifizierter Rezensent
-
Gesamtbewertung1 /5
-
Benutzerfreundlichkeit2 /5
-
Eigenschaften & Funktionalitäten1 /5
-
KundenbetreuungNicht bewertet
-
Preis-Leistungs-VerhältnisNicht bewertet
-
Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Quelle: GetApp
- Bewertet am 2.4.2018
"One of the worst email applications I've ever used"
Vorteile: The overall look of Front is simple, which is nice. The snooze function on emails. The support staff were friendly and quick to answer.
Nachteile: My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes. There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. 1. No calendar. Cannot make appointments, set up meetings, etc. 2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below." 3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook. 4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front. 5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller. 6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option. 7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too. 8. No options to make folders. You want to move emails to a folder to refer to later? You cannot. I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.
- Herkunft der Bewertung
- Quelle: GetApp
- Bewertet am 2.4.2018
John F.
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Gesamtbewertung4 /5
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Benutzerfreundlichkeit4 /5
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Eigenschaften & Funktionalitäten4 /5
-
Kundenbetreuung1 /5
-
Preis-Leistungs-Verhältnis2 /5
-
Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 31.7.2020
"Great Software, Terrible Billing and Support Policies"
Vorteile: It has a number of very good features for helping teams work together for sales and support. The abilities to share, assign, comment on, snooze and resurface issues makes zero inbox possible. Keeps clutter down and focus on what is most important at the moment. We really like the 'product'.
Nachteile: -Front's Billing policies are absurd. If one signs up for an annual plan adding a user even if only temporarily for a day or a month while transitioning employees results in a charge for as much as a full year for that seat. -During the sales process, you will experience significant personal, real-time communications. Once the sales process is over, don't hope to EVER be able to have a real-time conversation with anybody. Regardless of the severity or complexity of the issue, the only option is email that often takes days to get a response which can be a real problem when the platform is down since it is the only way to contact them. They had a chat ability for a while but turned it off apparently because customer expectations for a timely response were too high. -Don't bother making suggestions. Although they have what appears to be a strong attitude towards involving customers, suggestions get a pat on the head and swept into a 'we'll pass that on' basket. No methods or interest to surface ideas and suggestions in a way that other end-users can expand upon or upvote/prioritize.
- Herkunft der Bewertung
- Bewertet am 31.7.2020
