Was ist Front?
Front ist die erste E-Mail-Management-Software, die Teams bei der Zusammenarbeit mit mehr Transparenz und Verantwortlichkeit hilft, Hunderte von E-Mails an allgemeine Adressen wie support@ und sales@ zu verwalten. Mit Front kannst du deinen Teamkollegen E-Mails zuweisen, E-Mails intern teilen und über deren Inhalt sprechen, ohne das lästige Weiterleiten, ohne auf „an alle antworten“ klicken und Erinnerungen festlegen zu müssen, um später zu antworten. E-Mail-Vorlagen, Sequenzen, Serienbriefe und Shortcuts automatisieren deinen Arbeitsablauf, um Zeit zu sparen. Teste Front kostenfrei.
Wer verwendet Front?
Jedes Team, das auf E-Mail angewiesen ist, um sowohl intern als auch extern Arbeit zu erledigen.
Wo kann Front bereitgestellt werden?
Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
Front – Videos und Bilder
- Alarmfunktion / Benachrichtigungen
- Anpassbare Berichte
- Anpassbare Vorlagen
- Archivierung & Aufbewahrung
- Automatische Antworten
- Automatisiertes Routing
- Automatisierung von Geschäftsprozessen
- Bearbeiten in Echtzeit
- Berichterstattung / Analyse
- Berichterstattung und Statistik
- Chat / Messaging
- Computer Telephony Integration
- Daten-Import / -Export
- Diskussionen / Foren
- Echtzeit-Chat für Kunden
- Einmalige Anmeldung
- Einstellungen (Personalbeschaffung)
- Ereignisgesteuerte Aktionen
- Gemeinsamer Posteingang
- Kollaboration mehrerer Nutzer
- Kommentare / Notizen
- Mobiler Zugriff
- Negatives Feedback Management
- Notizen verwalten
- Self-Service Portal
- Service Level Agreement (SLA) Management
- Sichere Datenspeicherung
- Suchen / filtern
- Transkripte / Chatverlauf
- Umfragen & Feedback
- Vorformulierte Antworten
- Warnungen / Eskalation
- Wechselseitige Audio & Video
- Werkzeuge zur Zusammenarbeit
Alternativen für Front
Bewertungen über Front
Best email software ever
Kommentare: We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation
Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations
When I need to speak to all the team, I have to create a discussion and add them all, one by one. I'd rather have the possibility to @team within an email or a discussion to make sure they are all included. I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.
Great Experience with Front
Kommentare: I love Front. It's a great tool, very easy to implement, teach and use. The communication between teams is great and we can track and talk to our customers in a great way.
The interface and how is easy to teammates collaborate and organize conversations with customers.
Language only in English Some features were thought exclusive for emails and we use a lot WhatsApp and Chat channels (custom channels) that not might work that great API Rate Limit for custom channels that we always talked that would be our main channel and after purchasing, we discovered this "limitation"
Warum Front gewählt wurde: We didn't like Zendesk layout and support
Zuvor genutzte Software: Zendesk
Gründe für den Wechsel zu Front: Layout, features, support, sales proccess, pricing.
One of the worst email applications I've ever used
The overall look of Front is simple, which is nice. The snooze function on emails. The support staff were friendly and quick to answer.
My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes. There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. 1. No calendar. Cannot make appointments, set up meetings, etc. 2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below." 3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook. 4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front. 5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller. 6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option. 7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too. 8. No options to make folders. You want to move emails to a folder to refer to later? You cannot. I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.
Front helps keep us organized
Kommentare: I love using Front!
I love that I can communicate with my team about an email where the client cannot see. It helps us tackle tasks efficiently.
My least favorite feature is that the merging and unmerging of tasks isn't as robust as I would like. I have many emails with the same names that end up being merged and I would like more control over how to merge or unmerge them.
Front is the best Shared Inbox for collaborative customer support
Kommentare: Front truly is a dynamic tool for teams looking to improve their internal workflows for external-facing communications. There is some fantastic automation that is built into the platform that has helped streamline and build in consistency for external client-facing communication.
My favorite functionality would be the collaborative chat tools amongst team members for email threads. Its an amazing tool.
The thing I struggled the most to adapt to was the Tags functionality. It is not something we use daily but had a slight learning curve for me and my team.