Shortcuts Software

Kommentare: I have been with Shortcuts since the inception of my salon 9 years ago. It is scary enough as it is opening a salon, let alone looking for a software scheduling program. I came from using a paperbook for years, and knew that I needed to be in the NOW with a digital software program. There were soooo many to choose from. So confusing. But what made Shortcuts stand out from the rest was there personal one on one approach. The initial online presentation was even conducted by the sales rep and the CEO at that time. The CEO!! Like who does that?! I am one to ask many questions, and they were all answered with ease and confidence. To this day, Shortcuts still operates in that manner. I make it a point to only deal with vendors that I can actually have a business relationship with and not just be a number on a sales call list. Shortcuts treats you like a true business partner. Whenever I call the Helpdesk, they always remember who I am and give me the best undivided attention, always. Any question, big or small, is treated as a priority to them. That in itself is priceless. For this, I can truly say that I will be a client forever. We have a solid business relationship. One that cannot be purchased but only forged through years of dealing with each other. And isn't that what a true business partner is all about....

Vorteile: - Online Booking
- Client Booking App.
- Cloud Appointment Book
- Staff Anywhere Schedule Access
- Remote Access
- Visually Appealing
- Touch Screen Friendly
- Easy to Use
- Always Innovative
- Consistent Training Available through Webinars, Email Articles, & You Tube Videos
- Helpdesk is always willing to help

Nachteile: Maybe the wait time on the Help Desk, but that is to be expected during peak hours. They recently added a call back feature if you don't want to wait on hold. That sure is a plus.

Kommentare: Overall shortcuts is mainly used for scheduling and then simple employee reports. We do not exploit it as much as we could. There are many unused features that would bring great value to other businesses.

Vorteile: Shortcuts is easy to use and logical to navigate. It is easy to teach new employees how to use the system.
Been using the software for over 10 years and am still very satisfied with it.

Nachteile: I wish that had a better option for remote access to the system when away from the spa or after hours.
Wish I could customize the color of an appointment on the books so certain services stood out (maybe to alert of additional prep time or because we only have 1 machine and to assure we do not overlap bookings, etc)

Kommentare: We are very pleased with Shortcuts in our salon. The 24/7 support has been great.

Vorteile: This salon software is so user friendly. It is easy to train my staff to use this. We use Shortcuts to schedule clients appointments and for point of sale. The variety of reports and marketing lists is great.

Nachteile: We really have not had any problems with Shortcuts. If we could not figure something out, the support is outstanding.

Kommentare: Overall I love how responsive the shortcuts help desk is! They always take time to answer all of my questions and make sure I am taken care of. If I do not know how to do something they are always there to help!

Vorteile: I love the clean and professional look of shortcuts. I like that there are so many things you can do from booking appointments, marketing to clients, and even auto scheduling reminder or no show texts and emails.

Nachteile: The two things I would like to add to shortcuts is the ability to keep card information on file to charge no show or cancellation fees as well as a way to be able to txt clients and have them respond. Right now we have to use a third party for each of those features.

Kommentare: Through Shortcuts we have been able to take our bookings online through their online booking portal resulting in a reduction of front desk staff labor!

Vorteile: Shortcuts software is extremely user friendly in our salons. They have an expansive educational library on their website that make training new staff a breeze.

Nachteile: The only downfall we have with Shortcuts is its not a true shared database. We have multiple sites so having one pool of client data would be ideal. They have work arounds like global clients but it creates duplication in the files and data per site.