Shortcuts

A vendor that is there for you every step of the way....

Kommentare: I have been with Shortcuts since the inception of my salon 9 years ago. It is scary enough as it is opening a salon, let alone looking for a software scheduling program. I came from using a paperbook for years, and knew that I needed to be in the NOW with a digital software program. There were soooo many to choose from. So confusing. But what made Shortcuts stand out from the rest was there personal one on one approach. The initial online presentation was even conducted by the sales rep and the CEO at that time. The CEO!! Like who does that?! I am one to ask many questions, and they were all answered with ease and confidence. To this day, Shortcuts still operates in that manner. I make it a point to only deal with vendors that I can actually have a business relationship with and not just be a number on a sales call list. Shortcuts treats you like a true business partner. Whenever I call the Helpdesk, they always remember who I am and give me the best undivided attention, always. Any question, big or small, is treated as a priority to them. That in itself is priceless. For this, I can truly say that I will be a client forever. We have a solid business relationship. One that cannot be purchased but only forged through years of dealing with each other. And isn't that what a true business partner is all about....

Vorteile:

- Online Booking - Client Booking App. - Cloud Appointment Book - Staff Anywhere Schedule Access - Remote Access - Visually Appealing - Touch Screen Friendly - Easy to Use - Always Innovative - Consistent Training Available through Webinars, Email Articles, & You Tube Videos - Helpdesk is always willing to help

Nachteile:

Maybe the wait time on the Help Desk, but that is to be expected during peak hours. They recently added a call back feature if you don't want to wait on hold. That sure is a plus.

one of the better softwares for spa and salons

Kommentare: I enjoyed shortcuts and am grateful to have used it as a first time hair stylist it set the bar and allowed me to learn salon software .

Vorteile:

I enjoyed the ease of use as well as the different functionalities . It was easy to learn for new stylist .

Nachteile:

The customer support was iffy sometimes and the software would fail very rarely.

Salon Manager

Kommentare: Not good at all

Vorteile:

It support is prompt and answers the concern as best they can

Nachteile:

Too many steps for operating system in a fast pace salon

Best Salon Software Ever

Vorteile:

I feel that this is THE most easiest software to learn, use + train others to use. It’s so user friendly and simple and we have never had any one of our staff have a problem using it. The business reports, marketing, inventory + online appointment sections are incredible and keep our business running smoothly and effectively. I also love the 24/7 customer care that’s available at any time if you need them.

Nachteile:

There is nothing that I don’t like, It’s always been a pleasure even after all these years of using shortcuts.

3 Year contract of frustration.

Kommentare: I am appalled that a customer can spend thousands of dollars to get a programme to work for me rather than the programme doing what it promises and that Shortcuts are willing to fob me off. After being a loyal customer for 6 years running and have put in so much effort to have a great Spa software, this is the thanks I get from Shortcuts. Do your research, there is other software out there that works in a much easier way and doesn't cost as much. Be careful of software that wants to lock you into a 3 year contract. Upgrades are also another 3 year contract added onto your current contract. Bizarre!

Vorteile:

The technical support are quote knowable and mostly friendly.

Nachteile:

There is no social media integration. Average wait time on the phone for tech support is at least 20 minutes, in a busy salon that loses money. Their system is very old school based, not very intuitive. The Gift voucher system is so counter intuitive, really hard to find old gift voucher numbers. They lock you into a 3 year contract and I believe that is the only way they keep customers. Their pricing for features that you can't use properly are extra costing. Overall I paid for the extra services so that I could use the software to it's best and after signing the contract there only some features available. The confirmation text messages are very short and their online marketing system to create marketing emails (when it works as it rarely does) looks like its from the 80's. I had a MAC pc and had to install other software with a technician that cost me over $1400 to get sorted out to be able to use Shortcuts on a MAC, it gave us so much trouble I eventually bought a Windows computer from Shortcuts that cost me $2500 plus. I have spent so much time and countless hours working "for" shortcuts instead of it working for me. I have asked to be released from my contract for Shortcuts and they would prefer to have a customer that will never return than lose 12 months of something that doesn't and has never worked for me. When I have asked for education to that on my part I know I am using it to it's fullest ability, I have been quoted a few hundred dollars each time.

Avoid at all costs if you're looking for a modern salon software

Kommentare: The staff are always pleasant and helpful however they have a policy of trying to tie you in to long contracts without being clear about it.

Vorteile:

Shortcuts is an out of date and overly expensive salon software which doesn't have the capabilities that it advertises. The reporting feature is useless and makes it impossible to know how your business is performing. They don't even have a good client retention report that is easily accessible, which we consider our most important KPI. There is no option to use the full features of the software remotely which is really hard if you run a business with multiple locations (I cant be in two places at once). They tie you into long contracts and conveniently don't mention that when you upgrade to a new feature the contract starts again. I believe that this is because they know that if they offered rolling contracts they wouldn't have any customers. If you read the google reviews you will notice I'm not the only person with this complaint. After years of being a customer of Shortcuts I feel that I've been treated appallingly. I don't want the hassle of moving I just want software that works for me, but after promise after promise of 'new features' which are always 'coming soon', I'm tied into paying for something that still doesn't suit my needs. So I'd really prefer to try something else. But they make it impossible for you to leave. Due to it's failure to adapt quick enough and improve the software so that it is suitable for a modern salon owners, you'll be better of choosing a different software that does. Avoid at all costs.

Nachteile:

Lack of remote capabilities, poor reporting, poor online booking system & app. Not great for use on an iPad. It's just outdated and doesn't evolve quick enough.

Shortcuts isn't a good choice for my salon

Kommentare: I wouldn't recommend shortcuts to any salon and Ive made this clearly obvious to shortcuts. this software is not right for any non basic salon business. After spending numerous hours/days/years on extra extra extra training, encountering daily and constant system errors and issues. I managed to get help from someone who was efficient and she spent over and hour reprogramming our software after it had been set up incorrectly (by shortcuts). Then everything she spent her time doing was wasted because the system that is shortcuts managed to not save any of her updates. So suffice to say our next 3 training sessions revolved around reprogramming it again.
Please please please do your research before signing up to a shortcuts contract. Perhaps do a trial with them first. Because I am signed to a 3 year contract and would honestly have been better off using a paper and pen system.
Shortcuts is awkward, cluncky and constantly times out. When id had it over a year i was told extra training would require payment and i even paid for my receptionist to do a course which didnt even touch on the system and turned out to be nothing related to shortcuts at all. The help desk is impossible to get through to. Their systems constantly goes offline. Its very sticky and cluncky. Its not user friendly and it duplicates clients contacts and if you ask shortcuts to fix most issue they will charge you unless you nearly have a nervous breakdown.
The marketing tool requires a degree in software programming to be able to use as its completely random and not user friendly.
Before i bought S/C I couldn't have been clearer about my needs before I agreed to this system and ive lived to regret it. It was supposed to make booking easier for me and my clients but its been a complete nightmare. Other software companies were honest about what their systems couldn't do but shortcuts promised theirs could do everything on my list and more. And the truth is its not right for some. But it's not even capable of managing my stock which is extensions and Ive given up. I hate leaving reviews like this but after they fasley used a feedback they asked me to do after a training session I feel its my duty to be honest about this system and prevent others from being duped.

Vorteile:

It looks nice

Nachteile:

Its useless, not user friendly, over priced and very basic

Not user friendly

Kommentare: Shortcuts also has a unique system set up for credit card processing which limits the amount of companies that can work with it so expect to pay a premium from their processor.

Vorteile:

When the cloud functionality is working where I can access the software from a remote location.

Nachteile:

The software itself feels very antiquated. It is my no means a user friendly interface. My stylists and staff complain about using this product on a daily basis. Support from Shortcuts has been an issue as well. Being an east coast based salon, their non-emergency tech support doesn't open until 9 am Pacific which has presented problems if I need assistance or have an issue. Training on the product was less than stellar as well and was condensed because the trainer was going on vacation and wanted to have things wrapped up before he left. Unfortunately I am forced to use this overpriced, hard to use software because my franchisor has made it mandatory and I have no choice. There are so many other options available that are easier to use and less expensive.

Terrible service and very expensive experience

Kommentare: Terrible, unhappy, disgusting service

Vorteile:

The marketing and reports and the promise of better customer service when using their hardware too that has turned out to be a complete joke!

Nachteile:

It has been a very costly experience as we started having issues with our system after about 12 months and they continually passed the buck giving minor solutions but never really fixing our issues. Eventually our computer completely crashed and then we were told it wasn’t their problem and we had to pay for our own technician costing us $500 only to be told that shortcuts had actually put very outdated software on our system originally. Now our hardware is 12 months out of warranty and the screen is crashing. Seriously I’ve had computers for 10+ years before that have never had the amount of issues as this computer has had and they really don’t care about trying to fix anything or offering any solutions besides buying another one off them. Would seriously never buy anything from them again!!

Easy to learn and use

Kommentare: It was simply to use and easier to get staff to use it quicker. Training was minimal.

Vorteile:

Features are not as robust as other POS systems, so manuevering around is quite simple. It is easy to learn.

Nachteile:

Features are limited, therefore we cannot get everything running the way we wanted. We had to do some workarounds to get the software where we wanted it to be. Some reports we wanted are not available.

Too expensive

Kommentare: Too expensive

Vorteile:

Don’t like it And too expensive Very complicated to remember steps Long wait times for help

Nachteile:

They want you to watch videos It is too complicated And for the price they should do what ever you ask Extremely long wait time for help Too expensive

Excellent software with amazing support

Kommentare: We been using shortcuts going on to six years and it's been a blessing to have such a powerful operating system to support our business growth. I have researched other point-of-sale systems including salon biz, salon Iris, mind body, millennium - hands down Shortcuts remains the best for the following reasons. 1) simple user interface
The touch option and visual layout is easy on the eyes. This works with our barbers as our staff are spatially and visually oriented. The icons are self explanatory and predictable. 2) shared credit among staff
As a team-based environment an important feature was for us to be able to give credit to multiple team members for one ticket. 3) benchmarking
A great feature is that shortcuts allows us to benchmark ourselves against other businesses operating within the same threshold. This helps us gauge the health of our business. 4) built-in marketing
Shortcuts also has a built in marketing tool in which we can compile customer information based on a variety of demographics and variables. This information can be exported into an email campaign and sent directly to the customer at no additional cost. Comparatively other softwares outsources this feature thus resulting in added cost/each campaign. 5) genuine and enthusiastic
The truth is, just with all other technology- bugs and hiccups do happen from time to time. What is important is that we are confident that someone at helpdesk is always there to resolve the problem. We just ranked top 200 salons in North America by Salon Today under growth category. We couldn't have done it without a strong management system. Thanks Shortcuts! Keep up the great work. Lets continue to grow together!

Shortcuts Software Review

Kommentare: We love this program/ clients can book on line. saves us time. check out and inventory very easy.

Vorteile:

Easy to use. Support is great, anytime we have a question or problem someone helps. able to log in from home and girls can see schedule on phone.

Nachteile:

Need to be able to color code clients. we have clients that have special prices and time we need. would be nice if they would be color coded so we can see that when they come up to pay.

Shortcuts

Kommentare: Client complaints.
Past/future business.
Stylist performance.

Vorteile:

Reletively easy to use. Secuity levels. Reports. Friendly contacts. Remote access. History log. Email and texting abilities. Daily auto backup. Client history.

Nachteile:

The below need work before we can use them. Waitlist use. Walkin manager. Online booking.

Shortcuts Software review

Kommentare: Very professional, reliable & friendly

Vorteile:

Well organized & personalized for what I needed

Nachteile:

As a sole proprietor, wish there was a price break. Also think for the overall price remote access should be included. Think if computer qlitches occur, should not be charged to temporarily place on another computer

Shortcuts Software Review.

Kommentare: Is good to have available to contact Shortcuts when apear a problem. Some times it take a little longer but finaly you reach us.

Vorteile:

What I like most is that I feel that is Adapted to my kind of bussines.

Nachteile:

What I like least is that there are No support in spanish lenguaje. It will be more easy to comunicate if you can offer this service.

So far so good

Vorteile:

It's easy to use. The customer service is great no matter what time of day you call. I've called over the weekend thinking that i would have to wait till next business day and i was able to speak to someone right away.

Nachteile:

The only issue i have is that the cost is based on how many employees you have.

Satisfied

Vorteile:

That its user friendly. I also love that I can log in on my cell phone and see my book anywhere.

Nachteile:

That I can't have more then one Bar code on products. Company change packaging and Bar codes all the time so there are lots of times I have the same product with different Bar codes

booking software

Kommentare: Fine for the way I use it.

Vorteile:

It is a point of sale system so it keeps track of inventory as well as if pateints have packages.

Nachteile:

It does not enable me to use it like my dental software where I can have an actual pateint ledger and I can write us notes i more detail.

Shortcuts Software Review

Kommentare: Overall pleased with service. The ability to login and see appointments and have online booking has been very beneficial.

Vorteile:

I like being able to login and see appointments and point of sale from home. I like the reports I am able to access. I like the online booking that is available for our customers.

Nachteile:

I wish customers could book 2 or more appointments at same time in an easier fashion.

Great service

Kommentare: Amazing

Vorteile:

All of new updates , except for the texting when you move clients from one stylist to another need

Nachteile:

Need to work on the texting part, has a few problems

Good software

Kommentare: Not bad but it has room for improvement.

Vorteile:

The graphic interface and the way the info is presented

Nachteile:

The reporting feature is limited, scheduling employees can be confusing.

Shortcuts Software Review

Kommentare: Wry happy

Vorteile:

Simplicity of the software even my older employees find it easy

Nachteile:

I need to update my system monitor and software updates . Don’t know

The Worst Company to do business with

Kommentare: I wish I didn't have to fill in any stars. In all my years of working with software companies Shortcuts is the worst in customer service. All they were interested in was to get my business at the risk of not being truthful about supporting my operations. It wasn't until I got my training did I learn that they could not configure the software to meet my needs, after the sales team and the scheduler promised they could take care of my request. The hours I wasted on the phone for problems running the software, adding information, ConnectMe (was the worst) failed online booking cost me considerable time and money. No matter how much I complained it was the same story, "I'm so sorry, we will do our best to help you resolve your problem" Updated to Windows 10, then it got worse. ConnectMe could not function without error messages popping up. Their tech group could not figure out how to fix it.

Simple and easy to use great for everyday running of salon appointment bookings

Vorteile:

once you have it set up you can almost forget about it, the program runs itself without having to work at it daily

Nachteile:

I would like a little more business reports especially on staff performance and product usage. Some of the function for online do not work here in Canada