WorkStraight

Great for managing workflow and employee job assignments

Kommentare: A central place to manage all of our workorders. We use it to manage our workflow from client request to invoicing. A great way to keep records of service calls and what was done. Very happy with the service offering as a whole.

Vorteile:

Ease of use, web based interface, configurable user access, access from anywhere and on mobile tablets.

Nachteile:

Would like a bit more granular customization of work order form, ability to sort work orders by client/employee name or employee ID.

Great product to ensure tasks are completed

Vorteile:

It is a great software to ensure tasks are completed within the set out project timeline. Great features are that inventory can be managed to ensure we are not without the products we need to complete the tasks, as well as if we are meeting with a client on site for additional work, it is easy to create a cost estimate to ensure they receive it in a timely manner.

Nachteile:

It would be nice if it was available for a yearly subscription instead of monthly only.

Have been trying to contact the company for a month now and no one responds.

Kommentare: tracking, communication on projects NO CUSTOMER SERVICE. no one responds to calls and issues.

Vorteile:

Easy to use. Works good as a communication tool between staff members and maintenance staff. Extremely poor customer service. Actually no customer service.

Nachteile:

They need to organize items better. Need to make less steps. Once a WO is closed it should drop off the main list. Reporting is very poor Extremely poor customer service, no response. 14 emails (including portal). Tried calling but the number goes to a fax line.

Excellent system for our small business

Kommentare: As I said. We are a small print company so use it to track orders for customers - not I think what the system was built for but we make it work for us and it’s much better than some of the more specific/complicated/pricey systems out there for print shops to use.

Vorteile:

Very happy with workstraight - easy to use and customise and price very affordable for our small business - used for a small print company to keep track of client orders and works very well for us having taken over from a paper based system which mean forms were being passed between office and workshop - workstraight means we can all access the orders and update them accordingly when needed - even out of the office.

Nachteile:

Would love more features - would maybe even be willing to pay a bit more for a some if they worked for us. Ability to mass save PDF copies of work orders and then mass delete would be ideal for archiving. Also a few customisable statuses would be great - as closed and open don’t always fit our needs - a completed status to go in between open and closed would be amazing! Reporting is slightly limited - a report which lists all open orders and can be run by assigned staff member or all would be great. So more features would really be on my wish list to ensure we don’t ever grow out of the software.

Great Work Order Solution for Small Companies

Kommentare: WorkStraight has eliminated our need for lengthy maintenance meetings and constant emails about issues. The work orders are sent directly to the maintenance supervisor on his phone and tracked through the online portal which he updates daily. Maintenance is much more organized, and the administrative office staff is much more efficient now that they don't have to try and 'track down' maintenance. We're very happy with WorkStraight.

Vorteile:

This software is so easy to use. It has streamlined our work order process with minimal intrusion into other daily tasks. Keeping up with maintenance issues and tracking when items are completed is now a snap. We are a small organization and cannot afford many of the other software programs on the market. This has been a game-changer for us.

Nachteile:

We had an issue a while back with the program going offline with no way to get in touch with support. Hopefully, that has been resolved now. Everything is currently working great.