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ServiceTrade
Was ist ServiceTrade?
ServiceTrade wurde für kommerzielle Dienstleistungsunternehmen entwickelt und hilft ihnen dabei, einen hervorragenden Kundenservice zu bieten, der ihrem Unternehmen zu einem Mehrwert verhilft. Die Kundenservice-Funktionen ermöglichen Online-Engagement während des gesamten Servicezyklus und schaffen profitable, dauerhafte Beziehungen. ServiceTrade rationalisiert den Betrieb mit Arbeitsauftragsmanagement und -planung, und die Web- und mobilen Apps machen die Servicebereitstellung zu einer digitalen Marketingimpression, die für Kund*innen einprägsam und hilfreich ist.
Wer verwendet ServiceTrade?
Kommerzielle Dienstleistungsunternehmen in Branchen, die wiederkehrende Dienstleistungen anbieten. Brandschutz, Mechanik/HVACR, Hochdruckreinigung, Lüftungskanal-, Küchenabzugsreinigung, Lebensmittelausrüstung, Tür- und medizinische Vorrichtungen.
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Bewertungen über ServiceTrade
In Betracht gezogene Alternativen:
ServiceTrade is our Customer Service Department
Vorteile:
ServiceTrade allows us to integrate our sales and quoting with our implementation and delivery of our services seamlessly to our customers.
Nachteile:
The onboarding could have been a little more clear with how we should set up our assets with our recurring services. We had to make multiple attempts at getting the assets set up correctly in the beginning.
Antwort von ServiceTrade
vor 2 Jahren
Hi Keith, Thanks for leaving a review! It's so valuable to receive feedback, so we appreciate you taking the time. ServiceTrade's goal is to enable our customers to deliver better service to their customers, so love to hear that! Best, Mary Clayton
No need to look at any other software!
Kommentare: I really enjoy working with and in ServiceTrade. It checks all of my bases and makes my life easier.
Vorteile:
We've been using ServiceTrade for a few years now and really love using it. Before we were just using QuickBooks and this has simplified everything. I like how jobs are created, how a technician can create deficiencies (with pictures), the quoting process, monitoring quotes from customer viewing to approvals, the constant checking in from our reps, customer service is quick to respond and assist, how ServiceTrade really takes your input and creates fixes for you, the different scheduling and dispatch tools/windows, I like how I can see the clocking in and out from en-route to on the job to completion status. It really checks all of our boxes and have no need to look at any other software.
Nachteile:
I don't really have anything currently that I do not like. I am still using the old dispatch screen because I feel it is a little more basic and I am used to it. I may use the new screen more if it could sort the jobs in alphabetical order. Right now it is hard to find a particular location because you can't sort alphabetically unless something has changed.
Antwort von ServiceTrade
vor 7 Monaten
Hi Geoff. Thank you for sharing all the ways that ServiceTrade is helping you and your business! Great news: I verified with the product team that you can sort the jobs on the dispatch board in alphabetical order. If you don't see that capability or have questions about it, reach out to support@servicetrade.com and someone there will help. Thanks for trusting ServiceTrade! Shelley
Do not risk your company on this product
Kommentare:
The initial rollout was great however as fast as the program was operational, they became crickets.
Updates & upgrades have caused unexplained data and functionality loss.
Do not trust them.
You will lose customers and employees
Vorteile:
Mobile interface is acceptable Scheduling visibility is adequate
Nachteile:
No follow through from ST Team Very poor integration Data gets 'lost'
We adore Service Trade!
Kommentare: I have been a Service Trade user since 2016 and it has been a great experience. They keep adding features and the features that are there are great for businesses with reoccurring services such as ours in the service industry.
Vorteile:
Service Trade has everything we need for our fire suppression business. We especially love how we can set up reoccurring services and reoccurring jobs.
Nachteile:
I can't think of anything. We absolutely love Service Trade!
Antwort von ServiceTrade
vor 3 Monaten
Hi Heather. It's great to hear how reoccurring services are keeping your business on track -- it's hard to imagine how you keep track of so many inspections without software that can keep track of locations and inspection frequencies for you. Thank you for sharing your great experience -- and thank you for trusting ServiceTrade as your partner. >Shelley
In Betracht gezogene Alternativen:
Service Trade Is Welcome Addition To My Business
Kommentare: Wonderful. Very helpful and responsive. The customer service and technical assistance never disappoint.
Vorteile:
That it allows me to streamline my business
Nachteile:
Not many options for customization. Would like to be able to create my own service types
Antwort von ServiceTrade
vor 7 Monaten
Hi John. Thank you for sharing how ServiceTrade is a welcome addition and blessing to your business. I hear you about the service types. If you get in touch with our support team, they may be able to help out with adding services. I know it's not the same as what you're thinking, but worth exploring if you haven't already. We're proud to be your partner, thank you for choosing ServiceTrade. -- Shelley
