Contactability

The support staff at Contactability is another reason for this company's greatness

Kommentare: Great leads, great company

Vorteile:

Leads are great, customer service is very easy to deal with. Rarity in this business. And The support staff has always been responsive and helpful.

Nachteile:

I don't usually rate 5's across the board, but this company is one of my favorite leads company. Always makes me happy when I see their leads come in

Easy to work with!

Kommentare: Contactability helps provide immediate, quality leads. It is great to be able to pick up the phone and quote a live person, vs purchasing an internet lead you may or may not get ahold of.

Vorteile:

I love how easy it is to work with the website, as well as the associates at Contactability! the customer representative is wonderful, and makes sure that I am getting the most out of my money!

Nachteile:

The system automatically will decline some of the returned leads, however a simple phone call will allow them to review it and get you the credit if it is deserved. It would be easier if there was an audit button on the site to request a review of the declined lead returns, but the phone call isn't that painful to make since they answer quickly!

DO NOT GIVE THIS COMPANY YOUR MONEY

Kommentare: I would rather pull my finger nails out with pliers, than give this company another dime.

Vorteile:

Dashboard is simple enough to use, all you will end up doing though is requesting refunds so no need to learn any other parts of it.

Nachteile:

Leads do not meet filters you pay for. In my case over 90% of my leads did not meet my filters I paid for. When you request a refund on a "transfer lead" that does not meet the filters you pay for they tell you they can't control if the insured is honest with them on the phone and deny your refund request. I have sent MVR & CLUE reports showing multiple violations and it does not matter to them.

Super Intuitive to use

Vorteile:

It's visually appealing. I can pause leads. I can change where the leads are coming from. I can adjust the number of leads coming in. I can keep notes on each lead. I can request a refund with one button.

Nachteile:

I don't have any complaints. I would suggest being able to delete leads once a refund has been granted.

EXCELLENT! I really like this lead source!

Vorteile:

Real leads that are affordable and accurate information is provided. System is very user friendly. Leads that are not valid are refunded in a very short time.

Nachteile:

There have been a few times that the customer has already been insured with Allstate or requirements are not met to even qualify with Allstate which means filters are not accurate.

I have been working with Contactability for two months for life insurance leads

Kommentare: Hate cold calling and was hoping it would provide me with enough viable leads to get some additional business. If my ROI had been better I wouldn't have minded paying for the service.

Vorteile:

The software reporting system is really clean and works well and they are good at sending you leads. Their customer service is also willing to work with you and they really tried to help me improve my ROI. The people I worked with with very professional and always helpful

Nachteile:

The leads are terrible... Out of the 50 leads I got only one person said that she had intentionally asked for someone to contact her. Many others said they had never requested information and most said they already had life insurance. What was really concerning is that they say they scrub the leads but I got leads from people that were 80 years old and people that on paper had said they were 5'2" and 190 lbs. There were some other concerns as to the viability of the leads. Really disappointed that it did not work out.

horrible all around

Kommentare: Support team from contactability called me and once I was signed up they didn't care to follow up with me or provide the service that I needed. It's been several months since I cancelled their services and asked to be taken of their call list, through voicemail. I have received several calls from an ohio related to this company based number that won't stop calling.

Vorteile:

horrible leads, they do not take you off their do not call list

Nachteile:

I've left several messages asking they take me of their call list and they keep ignoring it. I've also spoken to my associate who left a five star review here. We happen to work for the same company but he admitted to me to cancelling the services after leaving the review, due to the detonating quality of the leads provided by this company.

User friendly software.

Vorteile:

What I like the most about this software is how easy it is to understand and navigate. I also like the lead volume that this software allows.

Nachteile:

Asking for a refund is easy, however, I would like for the review of refunds to be faster and maybe automatic.

Contactibility Review

Kommentare: My representative, has been very helpful and attentive to my needs. The leads have not been the greatest, but I think they are working on it.

Vorteile:

The software is easy to use. It's easy to look at what you need to.

Nachteile:

Not many. Sometimes I get duplicate leads, but they do credit me.

Amazing Customer Service

Kommentare: Contactability is a good lead source with a steady flow of leads.

Vorteile:

Get a good amount of leads, customer service rep is awesome to deal with

Nachteile:

Wish I could export out info to a excel file.

does have ease of use, the live calls and the internet leads are the best value for pricing.

Vorteile:

software is easy to use - refunds are quick and easy and the recordings come in handy as well. I like that we can see what is gong on in real time and the account manger is super helpful.

Nachteile:

sometimes my refund requests are denied. The software could use some updates for ease of setting up different hours. we have part-time marketer and setting calls for 25 hrs a week requirement does sometimes mess up our schedule.

Website is easy to use for tracking leads, returns, and processing invoices.

Kommentare: I get real time leads with accurate information based on criteria and geography that I created when I signed up. I'm able to track successes and utilize information for future opportunities and x dating.

Vorteile:

Being able to track leads in real time. Returns are easy to process and support from within is excellent.

Nachteile:

I am very happy with the website and services provided within. I cannot think of anything on the con side.

Return Process and staff honesty are both awful.

Kommentare: My experience was awful. The salesmen lie about the quality of leads, the filters and the return process. The customer service reps "forget" and claim they've never been emailed (even when you can show them copies of their own replies). The returns process of bad leads is a joke and a complete waste of time. The customer service reps also LIE about being able to refund your money and say things like "it's never been done before" although clearly from reading other reviews, money has been returned- and I eventually had a portion of my money returned. The level of dishonesty from staff is astounding and you can't get any satisfaction until you find someone in a supervisory role.

Vorteile:

The software was not hard to use. Not much else to say.

Nachteile:

The system of notification of declined leads.

awesome!

Vorteile:

"Contactibility leads" are absolutely the best!!! I have tried them all being a broker for 12 yrs+ ever quote, quote wizard, etc nothing tops "contactibility leads" I would recommend them to any agent or company 6 stars across the board!!

Nachteile:

Sometimes you get a bad lead but thats normal.

Customer Service is Lacking

Kommentare: I am not pleased with it. Really could have been a great experience if the follow through would have been better.

Vorteile:

I love the concept in theory. The idea of sending emails that I design to designated marketing lists is fantastic!

Nachteile:

It’s not the software. It’s the company. The sales team is stellar at the on boarding but they promise to get you set up for your first batch of emails to go out but the follow through is really lacking.

review

Kommentare: The customer service is great.

Vorteile:

Ease of use when transferring the information.

Nachteile:

Cannot complain it is easy to use. I can always call if I have a problem.

Review

Vorteile:

it is easy to use and customize. the support you receive from the company is great.

Nachteile:

nothing stands out. it works great for now

Lead producer

Vorteile:

Easy to manage your settings of the application,

Nachteile:

I have no cons so far, I am pleased them working for me

Customer service 2nd to none

Vorteile:

I have been incredibly impressed with contactability. Their pricing is very competitive, but their service sets them apart. They have the best refund policy I have seen, if a lead is of poor quality or does not match the filters you set, they refund almost same day most times. my account manager is a stud. Several times I have emailed him with a question, and he calls me within minutes to answer or assist me. These guys go above and beyond to ensure the leads are qualified and that you are successful. Cant say enough about these guys!

Nachteile:

I have none., they really do exceed my expectations and it is very easy to use.

By far best lead company

Kommentare: Overall I would recommend this lead source to anyone.

Vorteile:

The dashboard itself was very easy to get around. If we ever need a refund for whatever reason it is just a click of a button.

Nachteile:

Occasionally we will have a bad lead or two but that is normal with any lead source.

Great Leads!

Kommentare: We are seeing great conversion ratios with the leads we receive from Contactability. Also, the customer service has been excellent!

Vorteile:

Very easy to use and particularly easy to navigate.

Nachteile:

Cannot make changes without talking to a customer service rep.

Great Customer Service

Kommentare: It was a pleasure dealing with [SENSITIVE CONTENT HIDDEN]. He was very knowledgeable about his product services and made it very easy to get things moving forward quickly!

Vorteile:

This product is very easy to navigate through and set up was very easy with the walk through help of our advisor, [SENSITIVE CONTENT HIDDEN].

Nachteile:

So far, I haven't found anything that I do not like about this service!

Contactability Keeps Its Promises

Kommentare: A pipeline of new leads is difficult for a small insurance agency. This program has turned my activity from dismal to fantastic. There are more leads than I can efficiently handle. My experience has been nothing but positive. Good leads, good support, great software.

Vorteile:

There is no learning curve. If I can use it, anyone can.

Nachteile:

I've only been using it for a week, and I don't have any criticism.

Quality over quantity makes for an effecient sales funnel

Kommentare: Our account representative has been so fantastic to work with!! We started off slow with just a few categories, and have ramped up with all product lines.

Vorteile:

There are many filter options that allow you to increase the quality of each call/lead. The dashboard is very user friendly and simplifies the analysis of lead follow up. When we need to return a lead, it is very easy to submit and the request is addressed in a very timely fashion.

Nachteile:

It would be ideal to assign users to each lead being worked for accountability purposes.

Great Lead Management Product

Kommentare: Lead management for my insurance agency. There was practically no learning curve.

Vorteile:

Leads pop-up in application and as an email. Very easy to navigage. Extremely user friendly. Good reporting.

Nachteile:

I wish the notes would save in the lead record. Or if it does, I don't know where to find them there.