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Was ist Five9?
Five9 ist eine All-in-one-Callcenter-Software, die praktische KI verwendet, um die Effektivität deines Teams am Telefon, im Internet, bei E-Mails, im Chat und mehr zu steigern. Verwende intelligente Wählvorrichtungen, um deinen Agent*innen mehr Zeit mit Live-Interessent*innen zu geben. Verwende intelligentes Routing, um deine Kund*innen an die richtigen Agent*innen weiterzuleiten. Verwende Kundendaten, um deinen Agent*innen die nächste empfehlenswerte Aktion vorzuschlagen. Analysiere und berichte in Echtzeit über die Leistung. All das mit 24/7-Kundenbetreuung. Erfahre, warum mehr als 2.000 Kund*innen Five9 vertrauen.
Wer verwendet Five9?
Five9 ist ein führender Anbieter von Cloud-Kontaktcenter-Software, der Tausende von Kund*innen betreut und Unternehmen jeder Größe beim Übergang von interner Software zur Cloud unterstützt.
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Bewertungen über Five9
Five9 Review
Kommentare: When I worked at the call center over the web Fivenine was a quickly learnable calling program. It had minimal need for upkeep on my end aside from making sure to refresh the screen if no calls were coming in, so that the screen did not fall asleep due to being a virtual computer system. Actual program updates were also rare, it was fairly statuc and generally reliable.
Vorteile:
The ability to tell when calls are coming in and going out is critical to a call center. I've worked at call centers before in the insurance enrollment world in both English and Spanish. Call data tracking matters to keep tons of data secure, while giving accountability to a company should the caller divulge data like their social security number or home address. These are strictly confidential and the call program working right is a major factor. Whether someone is using a script or has general guidelines, the most important aspect is the call itself coming through and not dropping, Five9 is able to record audio crystal clear for later playback.
Nachteile:
If your internet is going in and out the program does take a while to boot up. It also doesn't have any in-built noise reduction or increasing features, so the caller audio may change call to call and cause a need for rapid audio changes depending on the call.
Best Product I've ever used
Kommentare: I was one of the trainers on Five 9 for our company and the fact that it just keeps improving all the time, it's very user friendly, and the reporting is spot on and easy to download
Vorteile:
The Five9 University really helped all the users in my company, so when Five9 actually roled out, they were like true pros. I love how you can monitor calls, listen to call recordings & download them.
Nachteile:
Honestly nothing really. Compared to the old phone system we used previously; this is night & day.
In Betracht gezogene Alternativen:
Hard to implement, but robust
Kommentare: It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.
Vorteile:
Once you get it going, which isn't easy at all, it doesn't quit running.
Nachteile:
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Five9
Kommentare: The company uses Five9 as out telephone services. Can received calls and make calls Five9 lets you know about your internet strength.
Vorteile:
If the call drops I have the telephone number to call back. It also give the queue volume which lets you know how long the client is waiting.
Nachteile:
Five9 integrates with Zendesk, If zendesk doesn't work neither does Five9
One of the most call center software that you can find today
Kommentare: Overall experience is very astounding , the software itself is again very easy to use, support is always ready to help you, very recommendable to my friends and I am looking forward to use Five9 in the years to come.
Vorteile:
From the very first day I started using Five9 I was amazed by how this software can do for you, it is very user-friendly and most of all their support team is very helpful. Doing inbound and outbound calls to people is very easy and It makes my job a lot more easier than the usual.
Nachteile:
Everytime that there is an update on the software there will be errors that will pop right after, or giving me a hard time logging in again, I hope that they can do something about this very soon.
Antwort von Five9
vor 5 Jahren
Hello Kevin, Thanks for taking the time to share your feedback. We pride ourselves with having the best customer support team in the industry and it's great to hear you would recommend Five9 to your friends. Please let us know if you ever have any questions - we're here to help you succeed.
