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Was ist Five9?
Five9 bringt die Leistungsfähigkeit der praktischen KI in das Kontaktcenter, um intelligentes, personalisiertes Omnichannel CX über Telefon, Internet, Chat, E-Mail, Mobiltelefon und soziale Netzwerke zu ermöglichen. Sage den Grund für die Anfrage anhand der Kundendaten voraus. Verwende intelligentes Routing, um deine Kund*innen an die richtigen Mitarbeiter*innen weiterzuleiten. Biete deinen Kund*innen intuitive Self-Service-Optionen. Synchronisiere Interaktionen automatisch mit deinem CRM. Überwache, coache und berichte in Echtzeit über die Leistung. Erfahre, warum mehr als 2.000 Kund*innen Five9 vertrauen.
Wer verwendet Five9?
Five9 ist ein führender Anbieter von Cloud-Kontaktcenter-Software, der Tausende von Kund*innen betreut und Unternehmen jeder Größe beim Übergang von interner Software zur Cloud unterstützt.
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Bewertungen über Five9
Five9 - One-Stop CCaaS Call Center Platform
Kommentare: Overall a great experience, multiple critical call center functions bundled into one easy to use, user friendly platform
Vorteile:
I like multiple inter-connected functions bundled together within the CCaaS Five9 platform including call center UI/UX, call routing, recording, logging and analytics
Nachteile:
It is on the costly side and took some time to implement, the setup configuration guides could be a bit more intuitive
If you want the best...
Kommentare: The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.
Vorteile:
After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.
Nachteile:
The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.
Antwort von Five9
vor 5 Jahren
Hi Kimber, thank you for taking the time to share your review here on Capterra. We are so happy to hear that you are having a great user experience, thank you for being part of the Five9 family. Please do not hesitate to reach out to us if we can be of any further service. Best Regards, Cindy Seto Customer Advocacy Manager
Customer Interaction software
Kommentare: We are using this as a point of contact for our customers, it helps us to make the process smoother by contacting them directly. Making calls, receiving calls, putting our profile on busy, maintaining contact list are some things which help us a lot.
Vorteile:
1. Very reliable software to use. 2. Very clear with the profile options to put as active and inactive. 3. No lag or issues came in between the discussions. 4. Voice mail by customers, messages are all just great features to deal.
Nachteile:
1. Issues come with deployment and number of errors. 2, There is no notification or option to receive the call, it directly auto receives the call, and the customer starts saying hello. 3. Difficulty in understanding the call history records.
Jenelyn Review
Kommentare: Its very convenient to taking contacts and manage the all contacts
Vorteile:
It easy to get an survey or feedback to the customer and also to monitoring the all contacts and posted a notes to the conversation
Nachteile:
There's a some of bug there's having a lagging and sometimes late a response to the customer
In Betracht gezogene Alternativen:
Cloud Contact Center Solution for Ever Changing Business Need
Kommentare: Ease of deployment and expansion based on ever changing business need.
Vorteile:
Flexibility to expand and downsize the capacity
Nachteile:
Lack of Coverage and Support in certain region and countries outside US.
