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Was ist Skedda?
Skedda ist eine globale Plattform für die Schreibtischverwaltung und hybride Arbeit, die von 12.000 Kunden und fast zwei Millionen Nutzern eigesetzt wird, darunter IBM, Siemens, Mercedes-Benz und die Harvard University. Die Plattform definiert die Zukunft der Arbeitsplatzerfahrung und hilft Unternehmen, sinnvolle, nahtlose, vollständig integrierte Mitarbeitererfahrungen und -interaktionen am hybriden Arbeitsplatz zu entwerfen. Skedda lässt sich in Microsoft 365, Google Workspace und mehr integrieren und wurde von G2, Capterra und Software Advice ausgezeichnet.
Wer verwendet Skedda?
Büros, Coworking-Projekte, Universitäten, Sportstätten, Studios und Kirchen sind nur einige der Orte, die die Nutzung ihrer Räume, Höfe, Studios, Hallen und anderen Räumlichkeiten mit Skedda verwalten.
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Bewertungen über Skedda
Simple interface, intuitive to use, flexible under the hood and great support.
Kommentare: We use the free version of Skedda to control access to our three counselling rooms in our not-for-profit organisation. It is used by about 30 quite mature and technically challenged personnel who have had very few problems with the simple interface. It did most of what we wanted from day one but Skedda have responded to requests for changes and it now fits all our needs. It has always been reliable and glitch-free and is quite a flexible well thought-out platform. I've been particularly impressed by their helpful and fast response to our enquiries, especially since we are not fee paying customers!
Vorteile:
Reliable, simple interface, but flexible set-up. Perfect support. Has to be the best out there. A very good free service.
Nachteile:
Free or expensive pricing structure. We'd happily pay if there was a low tier pricing step.
Great for booking rooms/spaces. Needs some improvement on functionality
Kommentare: Overall, our center is having a positive experience. As we learn how to use this more we are seeing that it is saving us time and headaches. *Another recommendation that would be useful is to have more ways to send out automatic replies to users. For example, it would be great to have the ability to send out automatic reminders 24 hours in advance to our student users about their event. Being able to attach files to that automatic reminder would also be a boon.
Vorteile:
1. I like that our faculty find it easy to book. I had to do a little training with them on how to book multiple rooms at one time as they were selecting each room separately and were complaining about having to put times/dates/materials needed in over and over again. With that little bit of training they are now quite happy with how easy it is to use. 2. SSO has also been a success, although it did take a while for our IT team to get this up and running. We also like that you can choose certain "views" if you want to see if a certain space is available on the calendar you simply create a "view" for that space and it becomes a filter. Faculty have responded positively to having a graphical representation of the center. It helps them see the space visually. 3. Great options for customization on tag colors, booking conditions, access conditions, tags, and space details that can include adding pictures of your spaces.
Nachteile:
1. What I least like about Skedda is how it's scheduling data is formatted when you copy the feed link for use on an external calendar. It works great for individuals but not for administrators. I use this feed link with my digital sign that is in our center hallway. When you copy the feed link from the integrations tab it does not give you any options on what data is going to be shown. This link shows data that I do not want the public to see, specifically the users name who booked it. That should stay internally. I wish i had the option to not include that information. Skedda does do this on an individual level but not on a administrative level. At least not that I can see. 2. It also won't display (on the digital sign from the feed link) multiple rooms unless they are separate events. For example, I have an event going on that is using multiple rooms at once. If I create a single booking with multiple room selection, the feed link that the digital signs sees will display the event name, the first room number, and the + other. It won't show all of the room numbers unless you make an event for each room. That becomes tedious and time consuming. 3. There also isn't a "Today" button when viewing the schedule to make it easy to get back to the day's date. 4. When viewing the schedule in "List" mode, you cannot increase/decrease the size of the columns. This would be helpful to have when you want to increase the size of a column to see the entirety of the booking. 5. The tag system is helpful but it's a little clunky for initial use. For example, I have our scheduling system to only allow people with tags to book. Once they are in the system and tagged it works great. But this means that I will have some managing to do with my new users as they will be signing on using SSO and when they do that they initially will not have a tag, which means that can't book until i give them one. It's fine if it's only a few people but it becomes problematic with hundreds.
It's Everything We Needed. ...Almost!
Kommentare: Our use of Skedda has been amazing. We've been able to set the system up, create our spaces, add our admins, and set it up (through Zapier) to where only certain events are published to our digital signage system, and posted on our website. Unfortunately, the time granularity is a real problem for us.
Vorteile:
Skedda is amazing, it's interface, ease of use, and customizability for the price-point it comes in at are amazing. The integration with Zapier has been a game-changer for us when it comes to using the software.
Nachteile:
:-( The time granularity. I hate to have to write this part, because this is such a sore spot for us, but I also wanted to echo the other reviewer I saw who talked about this issue. The time granularity really constrains this system for us. We have to over/under schedule a lot of things, just to make the system work for us. I think what makes me a little sore when it comes to this, is that I can't see why it isn't an easy fix. Being able to natively set a type of event would also be great. We are able to create a custom field (and that's what we've done), but I haven't seen that we are able to filter on that custom field in Zapier.
No customer service
Kommentare:
They provided no customer service when I had trouble with the system.
Automatic reply said that they will come back after 1 hour, but they didn't.
So I ask the status. Message was seen but no reply.
Vorteile:
Great system which can use for fee with some limitation.
Nachteile:
They change the system without notification.
Antwort von Skedda
vor 6 Jahren
Hi Satoko, Many thanks for your review. We're sorry that you weren't satisfied with our support on December 20. For reference we've included the response times for your messages over the years below. We're proud to be able to provide non-paying customers with support as well. Our auto-reply message aims to give an estimate for when our team begins to process customer inquiries. If faster responses are critical for your business, we recommend the Pro Pack which includes priority support (https://www.skedda.com/home/pricing). Thanks for highlighting that this was perhaps ambiguous for you. News about system changes are published in-app and at https://updates.skedda.com. Please feel free to reach out to us at info@skedda.com if you have additional feedback. We wish you all the best for the start of 2019! Thanks, Sam at Skedda Email 24/5/2017: 3h 22m Email 18/7/2018: 51m In-app message 10/7/2018: 17m Email 20/12/2018: 47m In-app message 20/12/2018: 2h 43m
In Betracht gezogene Alternativen:
A solid reservation platform with minor quirks
Kommentare: We use Skedda to manage a single collaborative space with a mixture of resident and external users. Skedda was free for this small setup and creating user accounts was so quick that we stayed with it. You can set up appointments easily with just a few clicks and the GUI is clear and makes great use of the screen real estate. our dealings with customer service have been fine, you feel like you're talking to people who understand the product and not a call centre a thousand miles away.
Vorteile:
Intuitive to set up Easy to run Easy to edit changes to user credentials Email notifications Adding reservations is quick and intuitive Each venue or room can have its own dedicated URL
Nachteile:
Could make more use of graphical interface for simple management of appointments Can't drag appointments around calendar GUI to change appointments Doesn't send out links to other calendar systems like Google No keyboard shortcuts to switch calendar between day/month/list views
Antwort von Skedda
vor 2 Jahren
Hi Greg, Thanks so much for taking the time to leave your review of the Skedda system. It's so great to see that we've made for a sufficient booking solution for you and your team! We've just recently released a new feature that allows users to integrate Skedda with their MS365 or Google Workspace tenants and thereby send out calendar invites to people based on Skedda bookings. More information is available at the link below! https://support.skedda.com/en/articles/6125677-direct-integration-with-microsoft-365-and-google-workspace Many thanks for your time, The Skedda Team
