Wer nutzt diese Software?

The SkyTouch hotel operations platform is suited for hotels of virtually any size or type that needs a Reliable, Intuitive, Simple and Economical hotel management solution for their properties.

Durchschnittliche Bewertung

94 Bewertungen
  • Gesamt 4.3/5
  • Benutzerfreundlichkeit 4.3/5
  • Kundenservice 4.4/5
  • Funktionen 3.9/5
  • Preis-Leistungs-Verhältnis 4.2/5

Produktinformationen

  • Startpreis 5,00 $/Monat
  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • SkyTouch Technology
  • http://www.skytouchtechnology.com/
  • Gegründet 2013

Über SkyTouch Hotel OS

The 100% cloud-based SkyTouch Hotel Operations Platform is for future-thinking Hoteliers who want to have control over their properties. We are a partner to our customers and provide them with easy-to-use solutions so they can efficiently grow their business. Our hotel property management system (PMS) is built by Hoteliers, so we understand the industry and anticipate your needs ahead of time. Learn more at www.skytouchtechnology.com.

SkyTouch Hotel OS Funktionen

  • Angebotsmanagement
  • Inventarverwaltung
  • Management von Beschränkungen
  • Notausschalter
  • Raten-Management
  • Reservierung-Management
  • CRM
  • Catering
  • Einzelne Immobilie
  • For Vacation Rentals
  • GDS-/OTA-Integration
  • Instandhaltungsmanagement
  • Integrierte Buchführung
  • Marketing-Automatisierung
  • Mehrere Immobilien
  • Mitarbeitermanagement
  • Online-Buchung
  • Treueprogramm
  • Verkaufspunkt POS
  • Verlängerter Aufenthalt

Die hilfreichsten Reviews für SkyTouch Hotel OS

They got PMS basics right

Bewertet am 1.2.2019
Dean L.
Hotel Director of Sales
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall experience is very positive from our operations team. As a DOS I look forward to the day that Skytouch ads sales functions so we can have an integrated and interfaced group sales component!

Vorteile: This basic hotel management software is easy to use and reliable.

Nachteile: Skytouch does not have group sales support functions that I have become reliant uponfrom other systems at other properties.

Good, logical product; excellent customer service and support tools! Thank you SkyTouch!

Bewertet am 15.8.2017
Kim U.
Owner/GM/CFO, etc.
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Logical, easy to use, Tech Support is fabulous!

Vorteile: The best thing about the Skytouch HOS varies for me and my staff. For me, it's the Tape Chart, the Community Board (love this communication tool!!!), and the Tech Support team. I also like the variety of ways to access different tools which serves different learning/brain abilities. My staff likes the information accessible in Future Availability, but I'd like the Tape Chart to provide the same information all in one place. It seems it would be easy to incorporate mlos, and room rate into the pop up box for a room.

Nachteile: If I could make only one big change in this software, it would be access to past information. In particular, the Tape Chart, one of the most valuable parts of the software is not visible for the "past." For my Front Desk Staff and Risk Management teams, this makes searching for guests, even in the most recent days, sometimes complicated and much more time consuming than it should be. In addition, I cannot get a "visual" on a time period that includes any past days at all. My previous software, and others that I am aware of, provided that visual tool and access to reservations. As an owner, CFO, and the visionary leader in my company that is a HUGE loss to me. Along the same lines, we cannot acquire statistics for more than a 3 month period either making the past difficult/complicated to access and visualize. In addition, the need to delete cookies so often is frustrating to my staff, the Work Order reports are very limited when you need to keep track of rooms or areas in your building, and the Tape Chart pop up box should perform the same mlos, room rate and other info that the Future Availability does without having to go to two different places.

Great Operating System

Bewertet am 5.12.2019
Verifizierter Rezensent
Director of Revenue Management
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great experience mainly due to the design of the software. It integrated well and most importantly provides updates and training that brings everyone up to speed quickly for a fast & seamless implementation.

Vorteile: The system was built to be easy to use and train new employees quickly. It allows flexible scenarios to be easily accounted for through a great product flow design.

Nachteile: Customer support was at times difficult and the time to resolution longer than you would expect. Although i will fully admit it was rare we had any major system issues or downtime.

Antwort des Softwareanbieters

von SkyTouch Technology an 9.12.2019

Thanks for your review of SkyTouch! If you've ever having a difficult time reaching our support line, please reach out to me anytime at my per my contact info below. We just released a number of new integrations and features, I would also be happy to discuss that if there is any interest.

Aaron Price
Account Manager
O 602-337-2812
M 602-300-1633

SkyTouch Ease

Bewertet am 14.1.2020
Douglas D.
GM
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: So easy and user friendly. I recommend this product to any hotel owner with 40+ rooms.

Vorteile: Very easy and user friendly. Easy to train employees how to use. Customer support has gotten quicker in the last year.

Nachteile: Training courses are too simplified. Still an evolving product. Some categories are useless and others can be expanded.

Antwort des Softwareanbieters

von SkyTouch Technology an 16.1.2020

Hello Douglas,

Thank you for taking the time to provide an online review of SkyTouch Technology. We really appreciate your feedback. One of our initiatives in 2020 is to revamp our training modules. We've gathered survey data from our customers and we are in the process of finalizing our plans. Keep an eye out for our new modules later this year, and let us know what you think. Please don't hesitate to contact us if you have any questions or you feel you aren't getting the level of service you deserve.

SkyTouch Technology
1-855-749-3530

In short, the product was oversold and underdelivered

Bewertet am 13.2.2018
Asia W.
Owner
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
2/5
Gesamt
2/5
Benutzerfreundlichkeit
1/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
2/5
Preis-Leistungs-Verhältnis

Vorteile: I liked that it was a cloud based software, so that I could remotely manage multiple properties from my phone or laptop. During the sales process, I was impressed with its UI because out of most of the other products at this price point, this looked the most current and modern, comparable to other tech interfaces. It seemed it would be the most flexible for accommodating our needs and being flexible, so that if we had a sudden influx of guests, we could have another agent use a tablet to check guests in.

Nachteile: My BIGGEST problem with this system was that this system would authorize an unknown amount of money on a guest's card that WE did not set. Guests would pay for their stay, but an extra amount would also be withheld on their card, that we did not authorize. We were blind to the amount and the settings, and nobody could figure out nor fix the problem. During the sales process, we were told that with this product, we would never have to worry about being offline, because even if our Internet or power went out, it would save and give us access to our reservation information and re-sync whenever the internet or power came back on. There are frequent outages where the system is inaccessible because of an update to their system. Not only that, there is absolutely NO UX design in mind in their product. In terms of navigation, you need to pull up multiple tabs to achieve one objective, even though a basic UX designer could and would design a better process. We thought housekeeping would be easier with Skytouch. However it requires navigating through two different processes in order to produce a single list, and then exiting out of everything to generate a report. We had MANY other issues, that we tried to resolve. We have wasted so much time and money on implementing and using this software, I regret ever using this product. I should have run during the sales process, when they spent more time talking down their competitors rather than talking up their product.

Antwort des Softwareanbieters

von SkyTouch Technology an 14.2.2018

We understand are not a fit for every hotel. We hope that you have found the solution that fits your needs. If we can be assistance to you in the future, please don¿t hesitate to reach out to us.

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