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TrackTik
Was ist TrackTik?
TrackTik ist eine intuitive Sicherheits-Mitarbeiter-Management-Plattform, die umsetzbare Erkenntnisse durch integrierte Außendienst- und Back-Office-Lösungen bietet. Diese leistungsstarke mobile und webbasierte Software verbindet Außendienst-Personal mit dem Management und Kunden durch eine Reihe von unübertroffenen Management-Tools, leistungsstarken Business-Intelligence-Modulen und automatisierten Finanz-Management-Lösungen.
Wer verwendet TrackTik?
TrackTik ist speziell für die Sicherheitsindustrie entwickelt, und konzentriert sich auf die Steigerung von Sichtbarkeit, Produktivität und Wettbewerbsfähigkeit von Sicherheitsunternehmen.
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Bewertungen über TrackTik
Helps me sleep at night!
Kommentare: Many, it controls our entire operations and deployment for the physical security department.
Vorteile:
The design, easy of use and overall integration (schedule, reports, payroll, client portal etc.) Notifications and alerts are a fantastic features.
Nachteile:
Not enough reporting features (HR, Shift/Site Client data). inaccuracies with employee hours in different view modes. Termination and shift removal could be easier.
Great for security management.
Kommentare: Despite the occasional slowdown which I imagine is due to server load, it's overall a useful software package for managing multiple guards across several locations. Would recommend.
Vorteile:
Easy to review edit and submit guard reports for clients. The analytics that are available after setting report categories are helpful. Generally good overall up-time and quick and snappy to move around the dashboard.
Nachteile:
While usually quick, there have been periods of extreme slowdown where report previews would take upwards of 15 seconds or more to generate making editing and review laborious when you're slogging through 100+ of them. Scheduling module could use some work. Our company looked at but ultimately elected not to use it because it had several drawbacks including not letting officer shifts overlap.
Antwort von Trackforce
vor 6 Jahren
Hi Andrew, We're glad that you find our software useful to manage multiple guards across several locations. Thank you for bringing your issues with our software to our attention. As we look to continually improve our product, we will take your comments into consideration. Should you have further concerns, contact us at 1-888-670-9782 or support@tracktik.com Thank you, TrackTik
Have worked in the Security Industry for nearly 20 years and accountability should not put the safety of an Officer or the client's property at risk.
Kommentare: If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.
Vorteile:
This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.
Nachteile:
In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.
Antwort von Trackforce
vor 8 Jahren
We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats. Accountability is a focus of TrackTik’s as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why we’d like to suggest the following workflow to help you achieve as much unpredictability as possible. When you create a tour with multiple checkpoints, these checkpoints can be scanned in any order, the order is not forced. For randomization, TrackTik always proposes to have multiple tours with those checkpoints, varying the order each time. This way you’re able to provide randomization in your tours. We’d love to discuss this further with you so we can help you achieve the level of service you aim to offer. Please email support@tracktik.com and we’ll get back to you right away.
So far, its works as good as you use it.
Vorteile:
I like the history tracks and the ability to modify the program to fit our needs. I also like the fact we can email directly from the program to the client.
Nachteile:
I dont like the way it shows when I try to use it on my smart phone... it never works and I cannot view reports on the phone at all, the screen doesnt change to fit.
Easy to learn
Kommentare: Overall It is a great program.
Vorteile:
It is very easy to learn and teach someone else
Nachteile:
It does glitch from time to time, it is a little complicated but easy to understand
