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Zendesk Explore
Was ist Zendesk Explore?
BIME ist eine Kundenanalyseplattform, mit der Unternehmen die gesamte Kundenerfahrung messen und verstehen können. Sie fasst alle deine Kundendaten zusammen, sodass du aussagekräftigere Analysen durchführen und schöne Dashboards erstellen kannst, um die Ergebnisse zu präsentieren. BIME lässt dich über eine einzige, integrierte Datenbank interaktive Visualisierungen und Dashboards bauen und teilen, die auf Daten aus allen Bereichen des Unternehmens basieren.
Wer verwendet Zendesk Explore?
Ob große Unternehmen, mittelständische Unternehmen, gemeinnützige Organisationen, öffentliche Einrichtungen: BIME verbindet Kundendaten und erleichtert Unternehmen den Überblick.
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Zendesk Explore
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Bewertungen über Zendesk Explore
A real disruptor in the BI dashboard space
Kommentare: I have used Bime for the last few months at my agency. We use it for client reporting, internal reporting, real-time monitoring and insights, and a whole wealth of other stuff. I've used Tableau extensively before, and I have to say that Bime is superior in just about every way. I foresee Bime being a real disruptor in the BI space. The tool is very flexible and capable. Building data connections only takes a few seconds, and there are more options for visualizations, refinements and calculated metrics that I rarely ever come across limitations. The simplicity of Bime's UX has also made it very easy for me to teach non-technical people across other teams how to not only use dashboards, but create their own. Any time I have a question, I get a response within an hour from their customer service team. Overall, I have been extremely satisfied with my decision to use Bime.
Vorteile:
-Very easy to use and teach non-technical people. -Extremely flexible and capable platform -Excellent customer service -Very scalable pricing plans
Nachteile:
-Documentation hasn't caught up to improvements/features with the tool
Great platform
Vorteile:
great and easy navigation on the platform with many options to choose from.
Nachteile:
Sometimes it is slow but it can be due to computer ram
Basic functionality and nothing more
Kommentare: Not worth the time investment - use your time wisely and implement a better BI tool.
Vorteile:
It gets the job done, I guess. Visualizations come out pretty nicely, although it takes a LOT more work than it should to set it up.
Nachteile:
The way it connects to the database and pulls data from databases makes the backend very messy. The tool is not very flexible and cannot do any sort of advanced graphing. It's basic, and good for making dashboards that NO ONE touches, but not very good as a BI tool in my opinion.
hard to export a report from this tool
Vorteile:
The tool gives us an over view of Agent analytics and how they perform with clients hence allowing us to improve service delivery
Nachteile:
I have an issue with creating and exporting a report from this tool
good data visualization tool
Vorteile:
The tool is easy to read and understand, I like the analytic data reporting from each operator which helps us to improve efficiency and customer service delivery
Nachteile:
I have no issue with the software yet besides that the software is expensive but the rest works fine for me
