RingCentral Office

Wer verwendet RingCentral Office?

Unternehmen jeder Größe. 2-1000 + Mitarbeiter.

Was ist RingCentral Office?

RingCentral Office integriert Telefon, Video, Besprechungen und Messaging in einer zuverlässigen, nutzerfreundlichen Lösung. Entwickelt, um dir ein flexibles, mobiles und leistungsstarkes Cloud-Telefonsystem zu bieten. Wähle aus einer Vielzahl verfügbarer Telefonnummern und installiere diese Apps auf deinem Desktop, Smartphone oder Tablet. Erlebe Web, Audio und Video in HD-Qualität sowie One-Click-Funktionen und Webinar-Funktionen mit RingCentral Meetings. Fördere die Kollaboration mit Team-Messaging, unbegrenzten SMS und mehr.

RingCentral Office – Details

RingCentral

http://www.ringcentral.com/

Gegründet 2003

Kundenbetreuung

  • 24/7 (Live Vertreter)
  • Support während der Geschäftszeiten
  • Online

Einsatz

  • Installiert - Mac
  • Cloud, SaaS, Web
  • Installiert - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • Live Online
  • Webinare
  • Dokumentation
Videos zu RingCentral Office
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RingCentral Office – Preisübersicht

RingCentral Office bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von RingCentral Office ist ab 19,99 $/Monat verfügbar.


Startpreis

19,99 $/Monat

Kostenlose Version

Ja

Gratis Testen

Ja

RingCentral Office Funktionen

  • Anruf-Tagging
  • Archivierung
  • Aufnahme- und Wiedergabefunktionen
  • Aufzeichnung bei Bedarf
  • Dateitransfer
  • Ereignisgesteuerte Berichtserstattung
  • Programmierte Aufnahme
  • Verteilte Anrufaufzeichnung

Siehe die vollständige Software zur Anrufaufzeichnung Liste

  • Anrufaufzeichnung
  • Anrufprotokoll
  • Anrufüberwachung
  • IVR / Spracherkennung
  • Mitarbeiterverzeichnis
  • Mobiler Zugriff
  • Virtuelles Callcenter
  • Webkonferenzen
  • Weiterleitung von Anrufen (Call Routing)

Siehe die vollständige Telefonanlage Software Liste

  • Anrufüberwachung
  • Automatisches Telefonwählgerät
  • Berichterstattung / Analyse
  • Call-Center-Management
  • IVR / Spracherkennung
  • Kontaktmanagement
  • Prädiktive Wähler
  • Telemarketing-Management
  • VoIP (IP-Telefonie)

Siehe die vollständige Telefonsoftware Liste

  • Anrufaufzeichnung
  • Audio / Video-Konferenzen
  • Chat / Messaging
  • Fax-Management
  • Filesharing
  • Kalenderverwaltung
  • Kollaboration mehrerer Nutzer
  • Mobiler Zugriff
  • Voice-Mail
  • Weiterleitung von Anrufen (Call Routing)

Siehe die vollständige Unified Communications Software Liste

  • Anrufaufzeichnung
  • IVR / Spracherkennung
  • SIP-Trunking
  • Syndikat-Gruppen
  • Virtuelle Erweiterungen
  • Webkonferenzen
  • Weiterleitung von Anrufen (Call Routing)

Siehe die vollständige Virtuelle Telefonanlagen Liste

  • Anrufaufzeichnung
  • Kontaktmanagement
  • SIP-Trunking
  • Sprachdialogsystem (IVR)
  • Vereinheitlichte Kommunikation
  • Voicemail-Transkription
  • Weiterleitung von Anrufen (Call Routing)
  • Zugriffskontrollen/Berechtigungen

Siehe die vollständige VoIP-Software Liste

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RingCentral Office – Nutzerbewertungen

Zeigt 5 von 854 Nutzerbewertungen

Gesamt
4,2/5
Benutzerfreundlichkeit
4,2/5
Kundenservice
4/5
Funktionen
4,2/5
Preis-Leistungs-Verhältnis
4/5
Max P.
Manager, Professional Services & IT
Computer-Software, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 7.5.2019

"Very Cost Effecient Way to Provide Seamless Phone Service for Local and Remote Employees"

Kommentare: I have had a positive experience with RingCentral. We use it for all remote employees and our local conference rooms. Once the IT team had the process down for adding groups and numbers everything has run smoothly.

Vorteile: RingCentral was very easy to setup for our local office as well as remote employees. We mainly went with RingCentral for this functionality. I could order and ship a phone to a remote employee or set up a phone number for remote employee without them needing a phone and all they would have to do is plug in the phone or log in to RingCentral to get going. Call routing and everything else was seamless to the remote employees.

Nachteile: There is a bit of a learning curve in configuring the different groups. The customer success team is there to help you get started over the phone and generally available to help whenever needed. It was a bit of a pain to get started, but this was in 2015. It was quite a few emails back and forth with an account rep to get the right plan and block of numbers.

  • Quelle des Nutzers 
  • Bewertet am 7.5.2019
Cole R.
Operations Specialist
Konsumgüter, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 12.5.2020

"Convenient Calling Solution"

Kommentare: Overall, we choose to use RingCentral to making completing and receiving phones calls from external partners easier for our employees. It effectively did exactly what we hoped. Made life easier and solidified an appropriate work life balance. No longer did employees need to give out their personal mobile phone numbers but they were able to use their RingCentral line that went to the very same device. The RingCentral app integrated nicely onto iPhones and made the experience quite hassle free.

Vorteile: RingCentral has a handful of pros that make the software great and very ideal for doing business. To begin, RingCentral has a mobile phone app that can easily be downloaded on Apple or Android that completely integrates with the calling system on the device. The software gives you a completely new phone line that we used as work lines but the calls come right through on your existing device. As incoming calls come in, your phone indicates that its a call to the RingCentral line which made deciding when to accept a call very convenient. The software includes all the regular features of a phone, such as voicemail. When voicemail messages were left, I would also receive a notification email to my work email that had the audio message included and could listen right on the computer if I wanted to. Furthermore, the best pro I experienced with RingCentral was the ability to complete International calling and texting, both incoming and outgoing. This was the driving factor in me adopting the software and it worked perfectly. I was able to receive international calls without always needing to arrange a scheduled conference call. This made business very convenient. Discovering that I could text internationally through the RingCentral app was a great bonus!

Nachteile: What I've liked least about RingCentral are more so areas of improvement rather than full blown cons. Most notably, while the mobile app does integrate well and gets the job done, it can often times lag and be a bit clunky. Overall, the app lacks a sense of intuitiveness that proved challenging. Discovering and completing texting through the app, especially internationally, was very much not straightforward or easy to complete and required digging and research on my end. RingCentral even updated their app, creating a new one entirely, but the old app is also still active and both remain on my phone and it's unclear as to which should be used as it appears that both are fully functioning. Ultimately, I suppose the mobile app is the greatest con that RingCentral faces.

  • Quelle des Nutzers 
  • Bewertet am 12.5.2020
Fernando G.
owner
Verbraucherdienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 9.9.2020

"Best VOIP for small biz"

Kommentare: nothing but a great experience with ring central have advocated to other colleagues and most have changed form other incomparable systems and have never left.

Vorteile: I like that the app is real time as well as their desktop app version, very easy to transfer within and outside the phone system. sms messages are instant and pictures come over very quickly. can have multiple lines and can mask your line with the appropriate caller id. good options for multiple office environments, video conferencing is good and allows you to import files to store on cloud and fax out of the app.

Nachteile: i dont really have anything negative to say about this but if i had to come up with a con it would be the price.

  • Quelle des Nutzers 
  • Bewertet am 9.9.2020
Harrison B.
Customer Success
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    3,5/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3,5/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    6/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 29.8.2016

"Moderately easy-to-use Phone Software"

Vorteile: We make frequent use of the RingCentral desktop softphone applet in office. The applet works pretty well! This applet is probably the sole reason I like RingCentral as much as I do. Its easy to navigate, dial phone numbers, set yourself away, and transferring is a breeze.

Nachteile: To name a few:
-Round Robin is really the only scalable phone support option. You can sorta make multiple phones ring at the same time, but only in small groups. Essentially, you cannot set up a "ring everyone at the same time" style of phone. I suppose this isn't a big deal for some, but its definitely a downer for us.
-The actual website. Navigating and dealing with phone settings and administration related tasks is not easy. Unless you read the knowledge center or know how to do it already, it takes a LOT of clicking around to familiarize yourself with where things are or what certain features are or even what those features may be called.
-Not every option is available to change or toggle on the desktop softphone applet, meaning unless you know exactly what needs to be set up and how, it can take a while of clicking and navigating menus until you understand where options live and how to use them.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 29.8.2016
Hayley M.
Project Manager
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 29.5.2020

"Makes remote work simple"

Kommentare: I work from home, and have had exactly zero problems with RingCentral. It has been an optimal program, and even in this COVID-19 world, with all of the classrooms meeting digitally, we had no problems having our systems work.

Vorteile: I love that RingCentral has so many components included. Not only do I have a work number, but I can make and receive calls from any device I have installed it. I don't have to have a physical desk phone to be a professional. I can also take calls on the run, even though the customer dialed my "desk phone". I love that I can set up which number I'm using to call out (direct line, main line, or personal line) and I absolutely love the fact that I can text with this service. It comes in so handy!

Nachteile: I stated in the pros that I love all of the different components. My only complaint would be that they are all seperate apps/programs. We use RingCentral Phone and RingCentral Meetings, but it would be nice if there was a dashboard that had all of that in one screen.

  • Quelle des Nutzers 
  • Bewertet am 29.5.2020