RingCentral Office

RingCentral Office

von RingCentral

Wer verwendet RingCentral Office?

Unternehmen jeder Größe. 2-1000 + Mitarbeiter.

Was ist RingCentral Office?

RingCentral Office integriert Telefon, Video, Besprechungen und Messaging in einer zuverlässigen, nutzerfreundlichen Lösung. Entwickelt, um dir ein flexibles, mobiles und leistungsstarkes Cloud-Telefonsystem zu bieten. Wähle aus einer Vielzahl verfügbarer Telefonnummern und installiere diese Apps auf deinem Desktop, Smartphone oder Tablet. Erlebe Web, Audio und Video in HD-Qualität sowie One-Click-Funktionen und Webinar-Funktionen mit RingCentral Meetings. Fördere die Kollaboration mit Team-Messaging, unbegrenzten SMS und mehr.

RingCentral Office – Details

RingCentral

http://www.ringcentral.com/

Gegründet 2003

RingCentral Office – Preisübersicht

RingCentral Office ist verfügbar ab 19,99 $/Monat. RingCentral Office bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für RingCentral Office findest du unten.

Startpreis

19,99 $/Monat

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

RingCentral Office Funktionen

Telefonanlage Software
Anrufaufzeichnung
Anrufprotokoll
Anrufüberwachung
IVR / Spracherkennung
Mitarbeiterverzeichnis
Mobiler Zugriff
Virtuelles Callcenter
Webkonferenzen
Weiterleitung von Anrufen (Call Routing)
Anrufüberwachung
Automatisches Telefonwählgerät
Berichterstattung / Analyse
Call-Center-Management
IVR / Spracherkennung
Kontaktmanagement
Prädiktive Wähler
Telemarketing-Management
VoIP (IP-Telefonie)
Anrufaufzeichnung
Audio / Video-Konferenzen
Chat / Messaging
Fax-Management
Filesharing
Kalenderverwaltung
Kollaboration mehrerer Nutzer
Mobiler Zugriff
Voice-Mail
Weiterleitung von Anrufen (Call Routing)
Anrufaufzeichnung
IVR / Spracherkennung
SIP-Trunking
Syndikat-Gruppen
Virtuelle Erweiterungen
Webkonferenzen
Weiterleitung von Anrufen (Call Routing)
Anrufaufzeichnung
Kontaktmanagement
SIP-Trunking
Sprachdialogsystem (IVR)
Vereinheitlichte Kommunikation
Weiterleitung von Anrufen (Call Routing)
Zugriffskontrollen/Berechtigungen

RingCentral Office – Nutzerbewertungen

Zeigt 5 von 752 Nutzerbewertungen

Gesamt
4.2/5
Benutzerfreundlichkeit
4.2/5
Kundenservice
4/5
Funktionen
4.3/5
Preis-Leistungs-Verhältnis
4/5
Kim P.
Social Media and Content Development Manager
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 6.10.2017

"Rock Solid VoIP with great features, but on the expensive side"

Kommentare: It's really quite something to have a portable phone system that you can use on any device that can access the internet.

Vorteile: Never had any downtime with RingCentral, which is a big deal to compensate for the fact that we all work remotely. It's important to feel that we can JUST call. We had the occasional weird softrware incompatibility issues withe some USB headsets with the Softphones, but besides that, it felt like it just worked. We have always been able to set up any menu tree, any re-routing option, any special hours of operation we wanted to, in order to suit our occasional business quirks. They have also been quite flexible with our contract, with the occasional downgrade, even when they did not have to. RingCentral also helps us comply with HIPAA standard, which allows us to have health-realted video calls with our clients on a secure platform. The video calls are really quite good, with little to no lag. RingCentral Meetings seems to be another one of their services that seems to just work. The admin portal seems to get better and better, and easier and easier to use. Even though it has a very extensive list of features and options, we seem to be able to manage each individual line ourselves almost all the time and do everything we need to without calling tech support for help.

Nachteile: The only cons I can think of are the price (although not as high as 8x8) and the occasional (quite rare, really) long wait time to call support. It can feel a bit overwhelming at first because of all the options and features, but once the initial setup is done, it should be fine.

  • Quelle des Nutzers 
  • Bewertet am 6.10.2017
Tim C.
owner
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    2/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    5/10
  • Quelle des Nutzers 
  • Bewertet am 14.1.2020

"Great product...terrible cancellation process"

Vorteile: We have used RingCentral for about 10 years...the product has done well. However, when it was time to cancel, the process is painful, laborious and down right ridiculous. The hoops and time I had to waste to cancel a $25/mo subscription was ludicrous. We had already ported our number to Zendesk and just wanted to stop the account....GEEZ!!!!!! Buyer beware.

Nachteile: Cancellation was horrific. the process to terminate an account should be revisited.

  • Quelle des Nutzers 
  • Bewertet am 14.1.2020
Santosh B.
Database Administrator
Rechtsberatung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 4.3.2020

"Ring Central - Review"

Kommentare: - Overall it is a more efficient tool when compared to many other products in market.

Vorteile: - The features provided by Ring Central are more flexible than any product in the market
- It is suitable to any size of org starting from small-large size
- It is easy to customize and use
- End users can easily accustom to the product without any issues

Nachteile: - The pricing can be more affordable when compared to much other similar product in market
- The support can be more helpful
- There is a scope to implement more new features in the product.

  • Quelle des Nutzers 
  • Bewertet am 4.3.2020
Lance S.
Managing Member
Bildungsmanagement, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    2/5
  • Wahrscheinlichkeit der Weiterempfehlung
    5/10
  • Quelle des Nutzers 
  • Bewertet am 11.12.2019

"Equivalent alternatives exist at a significantly lower cost"

Kommentare: Telephone auto attendants have become somewhat commoditized in their pricing. It's beyond understanding then that Ringcentral would undertake a pricing revision that tripled the monthly cost of their SaS to our company. Perhaps they're contemplating a merger/offering and attempting to boost their value short-term. I can't imagine that in the middle to long term many Ringcentral customers will accept the new pricing strategy when so many lower-priced equivalent alternatives exist.

Vorteile: Reliable-- over three years of use the web based system did not have any notable downtime. Ease of use-- easy to implement our telephone map on the Ringcentral system.

Nachteile: Customer service. Our company had three separate Ringcentral accounts. Sadly, after several years of using Ringcentral they changed their "pricing strategy" which doubled, and then tripled our monthly service charge-- although we did not change our business or the way we used the software.

  • Quelle des Nutzers 
  • Bewertet am 11.12.2019
Harrison B.
Customer Success
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    3.5/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3.5/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    6/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 29.8.2016

"Moderately easy-to-use Phone Software"

Vorteile: We make frequent use of the RingCentral desktop softphone applet in office. The applet works pretty well! This applet is probably the sole reason I like RingCentral as much as I do. Its easy to navigate, dial phone numbers, set yourself away, and transferring is a breeze.

Nachteile: To name a few:
-Round Robin is really the only scalable phone support option. You can sorta make multiple phones ring at the same time, but only in small groups. Essentially, you cannot set up a "ring everyone at the same time" style of phone. I suppose this isn't a big deal for some, but its definitely a downer for us.
-The actual website. Navigating and dealing with phone settings and administration related tasks is not easy. Unless you read the knowledge center or know how to do it already, it takes a LOT of clicking around to familiarize yourself with where things are or what certain features are or even what those features may be called.
-Not every option is available to change or toggle on the desktop softphone applet, meaning unless you know exactly what needs to be set up and how, it can take a while of clicking and navigating menus until you understand where options live and how to use them.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 29.8.2016