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Was ist RingEX?
RingEX bietet umfassende Geschäftsunterstützung, indem es sich einfach an all deinen Standorten einrichten lässt, alle deine Nutzer einbindet, verschiedene Anrufoptionen enthält und dein bevorzugtes Zubehör oder Gerät reibungslos integriert.
Wer verwendet RingEX?
RingEX ist eine flexible cloudbasierte Lösung, die sich ideal für Unternehmen jeder Größe eignet.
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Bewertungen über RingEX
Ring Central is a solid small business phone service
Kommentare: Overall we really liked Ring Central. The only reason we switched away was because a friend started their own VOIP phone service and we got to support them and use it for cheap. I really like Ring Central and have recommended it to several friends over the years.
Vorteile:
We used Ring Central for about a year and it was always pretty good. I really liked the mobile app because it allowed us to work remotely and not have to pay for phone service at our employees homes.
Nachteile:
The phone service only ever had a problem when the internet went down on our office or in my neighborhood. Ring Central was great, the internet was not reliable enough.
Great platform for VOIP
Kommentare: Overall we have enjoyed using this new platform and it meets our company compliance needs for phone calls in the insurance industry.
Vorteile:
Auto call recording, the phone app for desktop and mobile as well as being able to see in real time call status of colleagues is a key to this program. The message feature is a must as well.
Nachteile:
Would like better instruction/direction on the MPV integration with Microsoft Dynamics CRM
Antwort von RingCentral
letztes Jahr
The Review Team appreciates you for taking the time to provide us with your valuable feedback. We are happy to hear that our product supports your business' performance and is easy for individuals on your team to use. Here is a link regarding your request for instruction/direction on the Microsoft Dynamics integration: https://ringcentr.al/48JRz3g. If you have any questions or need assistance, please connect with our Support Team via call, chat, or by submitting an online case here: https://support.ringcentral.com/contact-support.html or you can always email the Review Team at review@ringcentral.com. Thank you!
In Betracht gezogene Alternativen:
Overall works really well but they WILL NOT STOP PESTERING for reviews/feedback
Kommentare: Their platform is solid. The features are extensive. The call quality is good. The configuration backend is a bit wonky. They simply beg for feedback way way WAY too often. This has been going on for years.To everyone at RingCentral reading this. You DO NOT have consent to contact me or our company about this feedback. It's disgusting I now have to write this every time I leave feedback to not get a followup call.
Vorteile:
Features and functionality is great. Very extensive and works reliably. Apps are available for desktop, mobile, and tablet that all work pretty well (once you get past the takeover-popups)
Nachteile:
THEY. WILL. NOT. STOP. PESTERING. FOR. FEEDBACK. I cannot go 24 hours without a popup/takeover/email/phone call from RingCentral BEGGING me to tell them what I think of the software and to announce whatever new feature they released. Just this week, 3 different phone calls begging for feedback. This morning I get "Desktop app refresh" begging me to turn on the new interface which showed a dozen different "what this button does" "what that button does" popups. The tablet did the same thing yesterday and it took 5 minutes to get past all the "new feature" popups... every last one of them pointed to buttons and functions that have been there for years.The icing on the cake was a few months back I left them feedback about this very problem. I specifically selected that they MAY NOT contact me further about the issue. Not even an hour later they call me on the phone, interrupting me at work, to get more details... Had to block the number. A few days later they try calling my number 6 times in a row. When that didn't work they then called my boss to ask if he was the person to contact about the feedback. Meanwhile they emailed me about it twice with #NOCONSENT clearly written in the subject field.We use maybe a dozen different software packages/platforms for our business. RingCentral single handedly accounts for 80%+ of the "please leave feedback" and "check out this new feature" popups/emails.
In Betracht gezogene Alternativen:
Affordable and Intuitive Option for Small Business
Kommentare: We were looking for an affordable, integrated platform that can be used for both internal collaboration and as an external calling solution. Our staff is grateful to no longer give out their cell numbers for calls, but to be able to get calls forwarded through the app. Overall, RingCentral MVP was easy to implement and we're satisfied.
Vorteile:
RingCentral is convenient and easy to use, especially where we need it most- that is, making calls and sending texts to our clients and external partners from our app or desktop. Even for staff members who don't have extensions, it's easy to forward Voice Messages via email, since they come in as an attachment. Our team was moving from a dial-only system and had reservations about transitioning to a feature-rich cloud based phone line- but everything is easy to use and straightforward, from integrations to scheduling to sharing files. We weren't expecting that we'd use the reporting feature, but that also comes in handy as we can collect data on who is making calls and sending texts at what durations and who is successful in connecting, all which supports time management for our caseworkers.
Nachteile:
Periodically, customer support will have you waiting for a long time. When there's a technical glitch, this can be an issue. However, it's only happened an handful of times, and we're overall satisfied.
In Betracht gezogene Alternativen:
Call, text, fax and conference from anywhere
Kommentare: The overall experience with RingCentral is very positive. The sales and implementation cycle was smooth. Users got used to RingCentral very quickly and were excited for a different system of communication. The future needs of our company will be met with RingCentral. Using RingCentral now, we are able to reduce number of contracts, home grown systems, other vendors' system and unsupported systems in favor of cloud-based telephony. I am, and my company is, pleased with RingCentral.
Vorteile:
RingCentral is a unified communication system. All types of communications stay in a single software. It's great to give a business partner your office number that they could call, text or fax. Video conferencing is easy. RingCentral can be used from a web browser, desktop application, tablet app or a phone app. The unification of all these communication in one spot makes it easy for business partners and customers to work with us.
Nachteile:
RingCentral's video conferencing software and company chat system has opportunities for improvement. Video conference quality is not at par with Zoom. Company chat system is great but not as smooth and elegant as Slack. Those are two areas for improvement.