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Was ist Clock PMS?
Clock PMS ist eine neue Generation einer umfassenden Online-Plattform für Hotelmanagement. Es umfasst die größte Auswahl an auf den Gast ausgerichteten Eigenschaften und Engagement-Tools, zusammen mit vollautomatisierter Online-Verteilung, Tarif-Intelligenz, Hotel F & B POS-Lösung. Mit Self-Check-In, Automatischer E-Mail, digitalem Zimmerservice, OTA Verteilung, provisionsfreien direkten Buchungen, MICE, integriert in ein komplettes System und zugänglich mit einem einzigen Login, erhöht Clock PMS die Effizienz der Mitarbeiter und Gästezufriedenheit gleichermaßen.
Wer verwendet Clock PMS?
Clock PMS ist ein Cloud-basiertes Immobilien-Management-System, ideal für unabhängige Übernachtungs-Anbieter, Hotelgruppen, Golf- oder Spa-Resorts, Stadthotels, Apartments, Hostels und ähnliche.
Wo kann Clock PMS bereitgestellt werden?
Über den Anbieter
- Clock Software
- Ansässig in Varna, UK
- 1996 gegründet
Support für Clock PMS
- Telefon-Support
- Chat
Erhältlich in diesen Ländern
Amerikanisch-Samoa, Amerikanische Jungferninseln, Anguilla, Antigua und Barbuda, Aruba und 86 weitere
Sprachen
Englisch, Französisch, Niederländisch
Clock PMS Kosten
Startpreis:
- Ja, kostenloser Test verfügbar
- Keine Gratisversion
Clock PMS bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Clock PMS ist ab 5,00 $/Monat verfügbar.
PreismodelleÜber den Anbieter
- Clock Software
- Ansässig in Varna, UK
- 1996 gegründet
Support für Clock PMS
- Telefon-Support
- Chat
Erhältlich in diesen Ländern
Amerikanisch-Samoa, Amerikanische Jungferninseln, Anguilla, Antigua und Barbuda, Aruba und 86 weitere
Sprachen
Englisch, Französisch, Niederländisch
Clock PMS – Videos und Bilder






Clock PMS Funktionen
Bewertungen über Clock PMS
Overall, my business has had a positive experience with Clock PMS. Highly recommend!
Vorteile:
Clock PMS is a very user-friendly program. It does not take long for my newer employees to learn the system. Another pro is the constant rolling out of updates.
Nachteile:
Clock PMS could improve on the ability to search for multiple rooms at the same time and I would like more options for integration.
GREAT SYSTEM
Kommentare:
Overall, we have had a wonderful experience with CLOCK. I researched many systems and am very happy with my decision. It would take a VERY special system to pry me away.
I don't think you will find a better PMS on the market.
Vorteile:
I love this system for several reasons. We are able to book guest with speed and accuracy. It is also easy to train new employees. We chose CLOCK PMS because of their Self Check-in Kiosk system. We are a Condo/Hotel and our office is open only during the day. Since installed, guests can check in any hour of the day SECURELY. Their "partnerships" with Assa Abloy (door locks and RFID key cards) and Adyen (credit card processing) make for a seamless experience for us and our guests. Also, the Web Reservation System works great with our website. Guests book online, pay their deposit or balance, and everything shows on their booking screen. I almost forgot to mention the support department. Everyone that I have worked with has gone above and beyond my expectations. Even though we are a US property, we still receive prompt response to our inquiries. They are great people!
Nachteile:
Since we converted from a manual Excel based reservation system, we were unable to easily upload the guest information during set-up. Once we had our info in the proper format, the download into Clock was quick and easy. If you are converting from another PMS, you shouldn't experience this issue. The most time consuming part of set-up was setting up rates and rate plans. This was difficult at first, but once I got the hang of it - no problem. (thanks to help from support) Since we are not a conventional hotel , CLOCK PMS does not have every feature that I would have liked. We have 30 individually owned condominiums and to have an "Owner's Portal" where our owner's could access upcoming bookings, financial reports, etc. The way CLOCK continuously updates with their clients in mind, I know it's only a matter of time before this function will be available.
Looks pretty good, but slow to update. Good customer service, when you can reach them
Kommentare: I gave it a trial and it looked promising, until I needed to add extra children at a reduced rate. Some of my room hold 6 people, so they wanted me to set up a rate type for each scenario. ie. 2 adults, 1 child, 2 adults, 2 kids, 2 adults 3 kids, 2 adults 4 kids, 3 adults 1 child, 3 adults 2 children...etc. you get the picture. Very cumbersome, then the for each season there was no default, so I had to spend 45 minutes per season updating the extended rates. They use Amazon servers so they say, so uptime and response time should be fairly good, but I found it a bit slow. Might be my net speed tho'. Good price . Bulgarian product so everyone has a strong accent. Support is Europe based so you have to account for the time difference.
Antwort von Clock Software
vor 10 Jahren
Thank you for your feedback! We admit that Clock PMS was initially developed for traditional high-category hotels rather than for shared-type accommodation properties. Though our rate management system already provides a simple and handy solution that would have solved your problems - the derived rates, based on feedback from you and a few other customers, we are currently working on the closer adaptation of the Clock PMS's functionality to the needs of properties that offer such type of accommodation. We kindly invite you to stay in touch so that we can keep you informed on the new features. Our support team is indeed based in Bulgaria, an emerging IT market chosen for outsourcing by companies like HP or IBM and with good IT specialists that, as you noted, provide excellent service. Finally, as the American market is a top priority for us, we gladly inform you that we have just introduced our new support hours: 2am - 9pm EST and a new North American telephone number.
Best Property Management System that I have used.
Kommentare: Despite the cons I have listed, I really like CLOCK. It has bookmarks for easy access to functions. I love the maintenance feature that allows us to see which rooms have issues and what they are. I don't use the rate features because we use Room Price Genie, so I cannot comment on it.
Vorteile:
Reliability! It rarely has a problem and when it does they fix it quickly. I have used several other PMS programs and they often crashed and had bugs that were not fixed for weeks. Their customer support team is very responsive and helpful. AND the TO DO LIST. It is a huge help not just with the reservations but other things we do in the office. We use it all the time!
Nachteile:
Some of the functions require more clicks than is optimal. I wish that charging to saved credit cards for companies were streamlined. We charge for the fist night at time of booking and it is annoying that CLOCK only tells us the average price of one night instead of the actual price of the first night. CLOCK offers several color flags for reservations, which is helpful, but I wish it allowed for multiple color flags like a different PMS that I have used. It could be accomplished by adding a header and a footer stripe to reservations. And it would be very helpful to be able to place several rooms down at once.
It is a good software. Very Comprehensive
Kommentare: Search from the Internet
Vorteile:
It Integrates with the Channel Manager for seamless bookings. It has a Calender availability and Rooms Plan Availability which allows to check for Status
Nachteile:
I need to ADD In Booking Channel Type (e.g. AGODA, or Expedia or Booking.com) in the Guest Registration Card. I also need to place the Stay dates and the Room number on the Top lines of the Guest Registration Cards, but I cannot do so easily. Please allow for easier Drafting software for such cards. I also need the Housekeeping Report to not have so tiny Fonts. The Font versus empty space ratio should be bigger, because my Housekeepers are senior folk, and the current FONT sizes make it difficult to put the Report on 1 Page (40 rooms only), and even on 2 pages, the Text is much smaller compared to the empty spaces. Please help to allow more options in Text sizes
Top Quality Program Great Technical Support Service
Kommentare:
We are a hotels reservations management company based in Athens, Greece. At the moment, we are in charge of reservations for 4 different properties located in Santorini. When we encountered Clock PMS we knew that it was exactly what we were looking for because it helped the idea on which our company works, which is that we can offer our services to different hotels in different locations without actually being there. Clock PMS made everything easier despite the fact that our back office (reservations and accounting department) was far away from the hotels. We were also able to manage in the same software the reservations of 4 different hotels. Because it is a cloud database, the distance was no longer an issue and we didn't need a different server for each hotel. We can check in real time the check-in and check-out of each of the guests. We can make changes in the dates of reservations and in room allocation and the reception is able to see the changes right away. We can provide at any moment all the vital information regarding reservations, payment methods, rates etc. to the reception department of any of the 4 properties. Our accounting department is also able to check in real time each and every charge and payment. Every night they can see daily reports of each hotel. We were able to connect the POS of the restaurant with the hotel PMS, making it easier to monitor the charges for each room. Their software is always working and we have never encountered any problems.
Their tech support team is really amazing, they respond to any of our problems, questions and inquiries right away and the most important thing is that they listen to our needs and constantly change their software, with updates every 45 days, to adjust to what we, the clients, want. We could not be that efficient in our work if it was not for Clock PMS.
Antwort von Clock Software
vor 8 Jahren
Thank you for the good words and for evaluating our software and support. It has always been our top priority to develop the hotel PMS of the future - one that increases efficiency and profitability of hospitality businesses and solves issues that previous solutions were not capable of dealing with. Your words of appreciation make us proud and give us energy to continue our work with even more enthusiasm.
With Clock PMS Suite, so much has changed
Kommentare: We had up to 8 years ago been using pen and paper. The business was a lot smaller back then. As the business grew busier, we needed a system that comprised a channel manager and a PMS. We wanted to try to eliminate most of the human error involved in data input of the large volumes of bookings we were now getting. Another aspect we wanted was the increased data protection which has even improved in Clock further since we signed up.
Vorteile:
So much has changed! We've saved at least the hours of 1 full time member of staff just by removing most of the manual data entry involved in the day-to-day bookings, alterations and cancellations. We barely ever get a double booking now. Another key reason why we chose Clock was the Guest mailer. We didnt see such a flexible and well-made tool for automatically mailing guests in any of the other systems we looked at.
Nachteile:
A multi room availability search function would be nice too, so for instance you can put in 9 people and the system will pick out multiple rooms for them.
Clock PMS allows us to take advantage of the latest hospitality technology. Easy & friendly setup.
Vorteile:
We wanted a web based solution because it can be accessed easily from anywhere. The Clock PMS has a friendly interface and it can be used on mobile devices. A fully integrated channel manager, automated guest emails, API for connection to external systems, F&B POS.
Nachteile:
Clock PMS works great on any device, saving time and improving customer satisfaction. The team behind are open to ideas for improving the system. There are regular updates and improving the system and usability. Just one thing - it could be an easier process for a suggestion for improvement.
Good PMS platform and easy to use
Vorteile:
The platform is a nice and clean, easy to use the software. It allows you to effectively manage your hotel in all areas and is very effective in the data it provides.
Nachteile:
The reporting is a little less, the PMS has many data points and the reporting can be more advanced. At the moment they work on a voting function but i think they could really benefit from thinking out of the box and just adding more reports.
New to it, very complete, but complex to use
Kommentare: More control
Vorteile:
Complete and well thought program that allows many things to be done for a hotel and restaurant point of view
Nachteile:
Not user friendly , I believe Clock should work more now on making the system more user friendly and accesible
Clock PMS is the right choice
Kommentare: Because we were happy with the Clock Evolution software and choosing Clock's new hotel management cloud solution was the correct move.
Vorteile:
Thanks to the adoption of Clock PMS with its accessibility, adaptability and flexibility, the process of managing the hotel has been simplified significantly.
Nachteile:
It would really ease our day-to-day operations if the fiscal interface has connections to the local fiscal printers.
Scheduled to go live with Clock soon!
Kommentare: Since we have not gone live with Clock, it is difficult to confirm the actual benefits. However, if the PMS does work as well as they suggest and we envision, I believe that it will make our property much more efficient and effective. I am hoping for positive results!
Vorteile:
The software seems fairly intuitive and capable. I appreciated the layout and the integrations, especially with the recent addition of Siteminder connectivity. The support staff seem to try their best to answer our questions and concerns.
Nachteile:
Since they are based in Europe and we are in North America, I do wish they had actual offices or staff based out in North America to deal with emergencies or important timeframes. I believe that implementation would have been more efficient if they were local. To start, 24-7 support (as many of their competitors have) would be great.
Here's how we see Clock PMS by Lighthouse Golf & Spa Hotel
Kommentare: Here's why we use Clock PMS - customer friendly, easy to use and nice design.
Vorteile:
We were using installable software and we needed much more, and not just a PMS. We needed a customer friendly online reservations system. And we chose Clock PMS, because of the solution it offers for online booking.Since our start using Clock Software, we are receiving more Online Bookings.
Nachteile:
There's nothing that we do not like about the software. It gave us everything that was promised and more.
Feature Rich, but confusing to set up and use
Vorteile:
Clock PMS has all the features you would ever want in a PMS software.
Nachteile:
While it has a better design than many other PMS software, it is still a confusing interface. The settings are complicated and not very well organized.
Clock PMS is simply awesome!
Kommentare: We were looking to find an efficient property management system that could be accessed at any time from anywhere.
Vorteile:
I really love the Self Service portal, the options for secure online payments and the accessibility from any device.
Clock PMS brings efficiency to hotel operations
Kommentare: We had old-school installable software, but wanted a modern system that helps our work to be more efficient. Clock PMS turned out to be the solution to perfectly meet our needs.
Vorteile:
The cloud-based property management system gives us more than ever before opportunities to efficiently manage the hotel.
Nachteile:
Sometimes to find the answer to one's question is hard, but here the Helpdesk of Clock Software is really very helpful!
Adoption of Clock Software
Kommentare:
We are an independent collection of 4 hotels, who identified a need to replace a legacy PMS. After asking for RFP submissions from a list of hotel software providers, Clock was chosen as a partner who were willing to work with us in getting the software to work for our business needs.
These were our system requirements:
Easy to use software
Allow central management of guest/company profiles
Allow yield management of room rates/packages
Integrated channel manager
Transparent software pricing
Interfaces to 3rd party systems
Integrated web booking engine
The adoption of this cloud based software, requiring only an internet browser and connection, eased the pressure on our IT budget.
The management of Clock have proven their commitment to the partnership in working closely with us and addressing our concerns by understanding several software enhancements and integrating the booking engine into our website.
The project was further escalated with the adoption of their POS and other modules into our hotels. The backup and support from them has been invaluable and we wish to continue in working with them in the further enhancement and development of the software.
Antwort von Clock Software
vor 10 Jahren
Thank you for your kind words, Neil! We are pleased to have you as our customer and your feedback has always been valuable and highly appreciated.
Clock fulfilled all the requirements
Kommentare: We are running a modern family hotel. We needed a SaaS system with a web reservation system, channel manager, and restaurant module. Being an IT professional myself, I did an extensive research before we chose ClockPMS. It fulfills all the requirements and the interface is very intuitive. Another plus are the regular updates and the interesting new features which are added without the client having to do anything.
Vorteile:
User interface, Cloud/SaaS model, Easy Management
Nachteile:
I miss a good and flexible graphical/chart analysis module
Antwort von Clock Software
vor 8 Jahren
Santiago, Thank you for your kind words and time to tell a few words here. As you know we take every feedback under consideration for our next updates. Best Regards, Clock Software Team
Great for Reservations and Management!
Kommentare: This helps efficiency with guest reservations and allows for accurate and quick customer service. We love this software and it definitely speeds up the process and makes for an overall better experience!
Vorteile:
This software is extremely user-friendly and allows customers and employees to increase satisfaction through making reservations with increased speed and accuracy. This software is simple to use but extremely effective.
Nachteile:
Uploading existing information into the system can be difficult when you first get it since they want it formatted a specific way, but after that it is smooth sailing!
Easy handling, beautiful interface and various functionalities that are saving us a lot of time.
Kommentare: Saving a lot of time, avoiding mistakes, we now have a central system on all the branches of the business.
Vorteile:
Here's why we chose Clock PMS by Clock Software - Attractive interface, easy handling, very complete and powerful.
Nachteile:
We would love to see a stock management for the POS (shop). It is most likely the only thing we are missing.
Clock PMS is a full-featured PMS solution at a very competitive price
Kommentare: We began looking for a new hotel management system that could be fully integrated (PMS and Channel Manager) in order to relieve the workload of our front desk agents.
Vorteile:
Clock PMS has all the features we need (integration, automated emails, revenue reports, etc.) at a very competitive price.
My Satisfying experience with Clock PMS
Kommentare:
When we were looking for PMS there were couple of problems which needed to be solved. 1. To be robust and 2. to be integrated PMS.
Researching for PMS we found Clock PMS and it looked promising and at a good price.
We started using it and now we a bit more organized.
Vorteile:
There are 3 thinks we love about it and they are: 1. Easy to work with; 2. Nice design; 3. Well programmed, meaning it doesn't crush or downtime.
Clock PMS won our trust with its ease of use
Kommentare: We were using custom PMS software and needed software to solve the following issues: bad support, undeclared changes in the APIs without backward compatibility , user requests taking very very long time to be implemented.
Vorteile:
Clock PMS won our trust with its ease of use, the rapid support replies and the customer support as a whole.
Nachteile:
Maybe, it would be a nice idea to change the way Customer Request Polling works.
A dynamic company that develops constantly the software
Kommentare: We are a new-generation hostel and have been using Clock PMS for a few of years now. Initially we chose it because of the good price management tool and the possibility to connect the PMS with external systems (API). As a result, we now have a faster check-in, which is very important in the hostel business, and better data analysis.
Vorteile:
API for connections to other systems
Great PMS !
Vorteile:
Cloud software can be use everywhere. Good security and flexibility, easy to use. no bugs. Very good technical assistance
Nachteile:
Reports are a little confusing. I would like to have some charts. Housekeeping tools can be improved.
Antwort von Clock Software
vor 8 Jahren
Thank you, LEGUIDE, for sharing your experience with our software and services. We are improving our software and such feedback provides us with guidance to what, we should pay more attention. Thank you for choosing Clock PMS, Clock Software Team