von Clock Software4.7 / 5 79 Bewertungen
Wer nutzt diese Software?
Clock PMS ist ein Cloud-basiertes Immobilien-Management-System, ideal für unabhängige Übernachtungs-Anbieter, Hotelgruppen, Golf- oder Spa-Resorts, Stadthotels, Apartments, Hostels und ähnliche.
Durchschnittliche Bewertung79 Bewertungen
- Gesamt 4.7 / 5
- Benutzerfreundlichkeit 4.6 / 5
- Kundenservice 4.7 / 5
- Funktionen 4.7 / 5
- Preis-Leistungs-Verhältnis 4.7 / 5
- Kostenlose Version Nein
- Gratis Testen Ja, Kostenlose Testversion
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Angaben zum Hersteller
- Clock Software
- Gegründet 1996
Über Clock PMS
Clock PMS ist eine neue Generation einer umfassenden Online-Plattform für Hotelmanagement. Es umfasst die größte Auswahl an auf den Gast ausgerichteten Eigenschaften und Engagement-Tools, zusammen mit vollautomatisierter Online-Verteilung, Tarif-Intelligenz, Hotel F & B POS-Lösung. Mit Self-Check-In, Automatischer E-Mail, digitalem Zimmerservice, OTA Verteilung, provisionsfreien direkten Buchungen, MICE, integriert in ein komplettes System und zugänglich mit einem einzigen Login, erhöht Clock PMS die Effizienz der Mitarbeiter und Gästezufriedenheit gleichermaßen.
Clock PMS Funktionen
- Einzelne Immobilie
- Integrierte Buchführung
- Mehrere Immobilien
- Verkaufspunkt POS
- Verlängerter Aufenthalt
Die hilfreichsten Reviews für Clock PMS
Bewertet am 22.3.2019
Overall, we have had a wonderful experience with CLOCK. I researched many systems and am very happy with my decision. It would take a VERY special system to pry me away.
I don't think you will find a better PMS on the market.
I love this system for several reasons. We are able to book guest with speed and accuracy. It is also easy to train new employees. We chose CLOCK PMS because of their Self Check-in Kiosk system. We are a Condo/Hotel and our office is open only during the day. Since installed, guests can check in any hour of the day SECURELY. Their "partnerships" with Assa Abloy (door locks and RFID key cards) and Adyen (credit card processing) make for a seamless experience for us and our guests.
Also, the Web Reservation System works great with our website. Guests book online, pay their deposit or balance, and everything shows on their booking screen.
I almost forgot to mention the support department. Everyone that I have worked with has gone above and beyond my expectations. Even though we are a US property, we still receive prompt response to our inquiries. They are great people!
Since we converted from a manual Excel based reservation system, we were unable to easily upload the guest information during set-up. Once we had our info in the proper format, the download into Clock was quick and easy. If you are converting from another PMS, you shouldn't experience this issue.
The most time consuming part of set-up was setting up rates and rate plans. This was difficult at first, but once I got the hang of it - no problem. (thanks to help from support)
Since we are not a conventional hotel , CLOCK PMS does not have every feature that I would have liked. We have 30 individually owned condominiums and to have an "Owner's Portal" where our owner's could access upcoming bookings, financial reports, etc. The way CLOCK continuously updates with their clients in mind, I know it's only a matter of time before this function will be available.
Bewertet am 15.12.2016
Top Quality Program Great Technical Support Service
We are a hotels reservations management company based in Athens, Greece. At the moment, we are in charge of reservations for 4 different properties located in Santorini. When we encountered Clock PMS we knew that it was exactly what we were looking for because it helped the idea on which our company works, which is that we can offer our services to different hotels in different locations without actually being there. Clock PMS made everything easier despite the fact that our back office (reservations and accounting department) was far away from the hotels. We were also able to manage in the same software the reservations of 4 different hotels. Because it is a cloud database, the distance was no longer an issue and we didn't need a different server for each hotel. We can check in real time the check-in and check-out of each of the guests. We can make changes in the dates of reservations and in room allocation and the reception is able to see the changes right away. We can provide at any moment all the vital information regarding reservations, payment methods, rates etc. to the reception department of any of the 4 properties. Our accounting department is also able to check in real time each and every charge and payment. Every night they can see daily reports of each hotel. We were able to connect the POS of the restaurant with the hotel PMS, making it easier to monitor the charges for each room. Their software is always working and we have never encountered any problems.
Their tech support team is really amazing, they respond to any of our problems, questions and inquiries right away and the most important thing is that they listen to our needs and constantly change their software, with updates every 45 days, to adjust to what we, the clients, want. We could not be that efficient in our work if it was not for Clock PMS.
Antwort des Softwareanbieters
von Clock Software an 18.1.2017
Thank you for the good words and for evaluating our software and support. It has always been our top priority to develop the hotel PMS of the future - one that increases efficiency and profitability of hospitality businesses and solves issues that previous solutions were not capable of dealing with. Your words of appreciation make us proud and give us energy to continue our work with even more enthusiasm.
Bewertet am 10.10.2019
Great Customer Service and so much better than our last 2 softwares!!!
Kommentare: Again, I have worked with some horrible software and I have been really pleased with CLOCK. They even have a wish list where users can vote on which features we want them to develop next. I am EXTREMELY thankful that they don't rush upgrades causing unforeseen bugs!
Stability- Our last 2 softwares were constantly "upgrading" and causing numerous bugs. There were so many work arounds that training new people was extremely time consuming. CLOCK has many great features:
I can change the rate on one room class and it will change ALL of the rates on other room classes- such a time saver. But a property does not have to set it up that way.
The "To Do List" is incredibly helpful!
It integrates seamlessly with the OTAs like Expedia and Booking.com
Nachteile: I wish that the standard rates for rooms appeared in the room chart and booking was easier from the room chart. But the way we have to do it works fine.
Bewertet am 31.7.2018
It is a good software. Very Comprehensive
Kommentare: Search from the Internet
Vorteile: It Integrates with the Channel Manager for seamless bookings. It has a Calender availability and Rooms Plan Availability which allows to check for Status
I need to ADD In Booking Channel Type (e.g. AGODA, or Expedia or Booking.com) in the Guest Registration Card. I also need to place the Stay dates and the Room number on the Top lines of the Guest Registration Cards, but I cannot do so easily. Please allow for easier Drafting software for such cards.
I also need the Housekeeping Report to not have so tiny Fonts. The Font versus empty space ratio should be bigger, because my Housekeepers are senior folk, and the current FONT sizes make it difficult to put the Report on 1 Page (40 rooms only), and even on 2 pages, the Text is much smaller compared to the empty spaces. Please help to allow more options in Text sizes
Bewertet am 2.2.2018
With Clock PMS Suite, so much has changed
Kommentare: We had up to 8 years ago been using pen and paper. The business was a lot smaller back then. As the business grew busier, we needed a system that comprised a channel manager and a PMS. We wanted to try to eliminate most of the human error involved in data input of the large volumes of bookings we were now getting. Another aspect we wanted was the increased data protection which has even improved in Clock further since we signed up.
Vorteile: So much has changed! We've saved at least the hours of 1 full time member of staff just by removing most of the manual data entry involved in the day-to-day bookings, alterations and cancellations. We barely ever get a double booking now. Another key reason why we chose Clock was the Guest mailer. We didnt see such a flexible and well-made tool for automatically mailing guests in any of the other systems we looked at.
Nachteile: A multi room availability search function would be nice too, so for instance you can put in 9 people and the system will pick out multiple rooms for them.