Wer verwendet Pike13?

Pike13 ist auf kursbasierte Unternehmen wie Fitness-, Yoga- und Pilatesstudios, Musik-, Tanz- und Schwimmschulen, Tagesstätten und mehr ausgelegt.

Was ist Pike13?

Pike13 ist einfach zu bedienen und zu erlernen. Die Anwendung optimiert administrative Aufgaben, sodass du mehr Zeit damit verbringen kannst, dich auf deine Kund*innen zu konzentrieren. Die mobilfreundliche Pike13-Plattform ermöglicht es kursbasierten Unternehmen wie Fitness-, Yoga- und Pilatesstudios, Musik- und Tanzschulen und mehr, alles von Kund*innen und Kursplänen bis hin zur Rechnungsstellung und Gehaltsabrechnung zu verwalten. Intelligente Berichterstattung bietet umsetzbare Erkenntnisse über den Geschäftsstatus und eine Kunden-App erleichtert die Interaktion mit Kund*innen.

Pike13 – Details

Pike13

https://www.pike13.com/

Gegründet 2012

Pike13 – Kostenübersicht

Pike13 bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Pike13 ist ab 129,00 $/Monat verfügbar.

Startpreis

129,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Pike13 Funktionen

Aboverwaltung Software
Abonnementverwaltung
Mahnwesen-Management
Nutzungsverfolgung/-analyse
Produktkatalog
Rabatt-/ Gutscheinmanagement
Registrierungs-Management
Revenue-Recovery-Systeme
Self-Service Portal
Steuermanagement
Stornierungsmanagement
Testversion-Management
Umsatzrealisierung
Wiederkehrende Abrechnung
Abrechnung & Rechnungsstellung
Besuchermanagement
Inventarverwaltung
Marketing-Management
Mitglieder-Portal
Mitgliedschaft-Management
Mobiler Zugriff
Online-Buchungen
Team-Management
Veranstaltungsmanagement
Verfolgen der Teilnahme
Verkaufspunkt POS
Website-Management
Zahlungsabwicklung
Abrechnung & Rechnungsstellung
Inventarverwaltung
Kurs- und Trainingsmanagement
Marketing-Management
Mitarbeitermanagement
Mitgliedschaft-Management
Online-Buchung
Self-Check-in/-Check-out
Veranstaltungsmanagement
Verfolgen der Teilnahme
Vertragsmanagement
Zahlungsabwicklung
Elternportal
Fähigkeiten-Nachverfolgung
Klassenterminplanung
Mitgliedschaft-Management
Online-Anmeldung
Online-Zahlungen
Score-Verfolgung
Team-Management
Veranstaltungsmanagement
Verfolgen der Teilnahme
Wartelisten-Management
Abrechnung & Rechnungsstellung
Elternportal
Immunisierung & Allergieüberwachung
Kalenderverwaltung
Kommunikationsmanagement
Mahlzeiten-Tracking
Mitarbeitermanagement
Mitglieder-Datenbank
Registrierungs-Management
Self-Check-in/-Check-out
Tägliche Protokolle
Wartelisten-Management
Zahlungsabwicklung
Ausschuss-Management
E-Mail Marketing
Gebühren-Management
Mitglieder-Datenbank
Mitglieder-Portal
Mitgliederverzeichnis
Mitgliedschaftsarten
Mitgliedschaftsverlängerung
Veranstaltungsmanagement
Verwalten von Anwendungen
Website-Management
Zahlungsabwicklung
Anwesenheitsmanagement
Klassen-Management
Online-Anmeldung
Praxis-Protokoll
Repertoire-Management
Studenten-Management
Terminplanung
Aufgabenbibliothek
Elektronischer Handel
Ernährungsprogramm
Fitness-Plan
Fitnessbeurteilungen
Verfolgen der Teilnahme
Zahlungsabwicklung
Zertifizierungs-Tracking
Alarmfunktion / Benachrichtigungen
Automatisierte Terminplanung
Echtzeit-Planung
Gruppen-Terminplanung
Klassenterminplanung
Kreditplanung
Mehrere Standorte
Mitarbeitereinsatzplanung
Ressourcen-Planung
Terminplanung
Zimmerbuchungsverwaltung
Elternportal
Fähigkeiten-Nachverfolgung
Klassenterminplanung
Mitarbeiter-Management
Mitglieder-Management
Online-Anmeldung
Online-Zahlungen
Team-Management
Veranstaltungsmanagement
Verfolgen der Teilnahme
Abrechnung & Rechnungsstellung
Berichterstattung
Klassen-Management
Klassenterminplanung
Kostümmanagement
Kundenmanagement
Mitarbeiter-Management
Online-Anmeldung
Online-Zahlungen
Self-Service Portal
Verfolgen der Teilnahme
Verkaufspunkt POS
Angebotsmanagement
Anmeldebestätigung
Erinnerungen
Gruppenanmeldung
Kalenderverwaltung
Marketing-Management
Online-Anmeldung
Registrierung vor Ort
Teilnehmer-Tracking
Umfragen & Feedback
Wartelisten-Management
Zahlungsabwicklung
Automatisierte Terminplanung
Gruppen-Terminplanung
Kalender-Synchronisierung
Kundendatenbank
Mehrere Standorte
Mobiler Zugriff
Online-Buchung
Online-Zahlungen
Termin-Erinnerungen
Wiederkehrende Termine
Zimmerbuchungsverwaltung
Foto-Management
Haustiergeburtstag-Tracking
Haustierpflege
Kalenderverwaltung
Kundenmanagement
Terminverwaltung
Abrechnung & Rechnungsstellung
Auftragsmanagement
CRM
Einkauf
Finanzmanagement
Inventarverwaltung
Leistungskennzahlen
Lieferanten-Management
Marketing-Management
Mitarbeitermanagement
Projektmanagement
Terminplanung
Trainingsmanagement
Zeit & Kosten Verfolgung
Inventarverwaltung
Kreditplanung
Mitarbeiter-Management
Online-Zahlungen

Pike13 – Nutzerbewertungen

Zeigt 5 von 129 Nutzerbewertungen

Gesamt
4,1/5
Benutzerfreundlichkeit
4/5
Kundenservice
4,1/5
Funktionen
3,9/5
Preis-Leistungs-Verhältnis
4/5
Marissa D.
Independent Business Owner
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Bewertet am 4.6.2018

"We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate."

Vorteile: Ease of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time. From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version. And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer.

Nachteile: The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times.
But I cant even call it a complaint. I had to really think of something to answer this question.

Antwort des Softwareanbieters

von Pike13 an 6.6.2018

Hi Marissa,

Thank you so much for the feedback. We truly appreciate knowing what works and what our customers would like to see. As questions come up about reporting, please continue working with our customer care team and your account manager. We are happy to have calls to help you build exactly what you need to see.

Thank you,
Cindy Schneider
Manager, Customer Success

  • Quelle des Nutzers 
  • Bewertet am 4.6.2018
Rebekah L.
business owner
Unterhaltung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 16.8.2019

"Outstanding Software!"

Kommentare: Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.

Vorteile: I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.

Nachteile: The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.

Antwort des Softwareanbieters

von Pike13 an 20.8.2019

Hi Rebekah,

Thank you so much for taking the time to provide a review of our product. We appreciate the comments and the feedback!

Thank you,
Cindy Schneider
Director of Customer Success

  • Quelle des Nutzers 
  • Bewertet am 16.8.2019
Brittnee B.
Artist Development
Musik, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 5.10.2018

"Avoid... You will thank me later!"

Kommentare: I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect for their clients.

Vorteile: Booking Emails: I like the fact that the program sends booking emails on a regular basis. Parents like them for the reminders. Credit Card Processing: It has a nice feature built in that allows credit card processing. They did not tell me upfront that there is a monthly fee associated with it and then said "oh someone should have told you that." Once again, blame game. Documents: The docusign feature is a nice ad on. However, if you want to customize your form, good luck. Pike13 doesn't really want to help you on this and once again try to play the "stupid" card on it. Reports: The reports are nice if you can understand how to use them. They are kinda difficult to get around if your account manager does not explain them in detail.

Nachteile: Customer Service Attitude: They don't care once they have your money. Make sure you put a note on your calendar one year out or your service contact will be renewed. Don't expect to speak with anyone over the phone, everything is done through email. On Boarding: I was indifferent about the on boarding process. The guy belittled me several time about coding and whatnot. I was a graphic and website designer by trade and on numerous occasions he talked in circles to try to confuse me. Basically their software doesn't allow for many custom changes and they would prefer to confuse you instead of being straight forward about it. Text messaging: This is not default on the product. I was told that it was. All clients have to enable the feature. When you are dealing with 200+ clients you don't want to have to go through this process with every single client on how to sign up, sign on, go through all of their individualized settings - just to set up a text message. Interface: The interface is very straight forward. There isn't any real customizations on it. You get what you get.

Antwort des Softwareanbieters

von Pike13 an 9.10.2018

Hi Brittnee,

Thank you for your review and candor. I am sorry that our service has not met your needs. Your account manager will reach out to you shortly to discuss your cancellation request.

Thank you,
Cindy Schneider
Manager, Customer Success

  • Quelle des Nutzers 
  • Bewertet am 5.10.2018
Dan G.
President
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Bewertet am 14.4.2020

"Used Pike13 (formerly FrontDesk) for years"

Kommentare: Overall I was pretty happy the experience, eventually we decided to part ways though.

Vorteile: Very stable platform, app made it easy to access / manage remotely.

Nachteile: I was a grandfathered user on an older plan - I eventually left since I got tired of having limited access to reports and metrics that would be included if I 'upgraded'

Antwort des Softwareanbieters

von Pike13 an 16.4.2020

Hi Dan,

Thank you for taking the time to provide a review even after switching platforms. It is great to hear from all of our customers, past and present. We hope you are doing well.

Thank you,
Cindy Schneider
Director of Customer Success

  • Quelle des Nutzers 
  • Bewertet am 14.4.2020
Mike M.
Treasurer/CIO
Bildungsmanagement, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 23.8.2016

"Best All Around Management Software for our Music School"

Kommentare: We looked at many others, from the low end to the very high end. We actually began deployment of another product and found that "the devil is in the details" - there were significant workarounds and changes to our business practices that would be required, and which we were not willing to make. So we looked again, and found that, while not perfect, Front Desk did meet 100% of our "Must Have"s and the clear majority of our "Nice to Have" items without requiring us to squeeze into a predefined mold. All the products out there have feature lists that sound great, but with most, the further we dug into actual implementation, the harder the task became. With Front Desk, instead I found that several of the business practices that make our school unique were handled very elegantly by the software. This is primarily due to the fact that Financials (payment plans, billing, etc.) are completely decoupled from Enrollments (maintaining Schedules, Attendance, etc). At first this was disorienting, but I soon realized it was the distinctive that provided much of the flexibility we needed.

Vorteile: Very easy to use, modern / clean interface. The site is essentially identical on a Desktop and on Mobile devices. Note that some would say lack of an "App" was a Con (that was my first reaction) but the Mobile friendly website performs very well on all platforms. Lots of flexibility around pricing models - per class as well as per instructor pricing, e.g. Prices, Discounts and Coupons are all clearly delineated in their roles and each is modifiable at time of sale. The Merchant Account Rates were the best we found also. Viewing schedules for a few dozen teachers can be overwhelming; Front Desk has great flexibility in filtering the schedule (by person, activity, location, etc) as well as flexibility in presentation (list, day, week and month formats). Innovative use of colors also helps make attendance status clear at a glance. I am also very pleased with how flexible the Customer view of the website is. The presentation of our "Course Catalog" can be very customizable, including defining what navigation tabs are available in the interface, etc.... not just what colors and icons are used! (We have yet to integrate the Front Desk website with our main site, but will do so next quarter.)

Nachteile: The Payroll functionality appears good with one glaring exception, which is that it does not support hourly pay; instead, you use either commission rates or pay per task (as opposed to per hour). In other words, an instructor earning $20/hour must be separately configured to earn $15 for a 45 minute class and $10 for a 30 minute class. This makes payroll setup (and maintenance with changing rates) quite a bit more labor intensive. So, the system is flexible, but not very efficient. In our case, we've opted to use the reporting functionality to generate all payroll statistics we need, and roll them up in a spreadsheet, rather than take on the multiple Pay Rates per Instructor overhead. We can always adopt their Payroll tools later if we wish. The Reporting function has apparently recently been revamped; the Interface has "Classic" and "New" Reports sections. So, my hope is that the New Reports functionality will be enhanced soon. The data content, and its filtering are very robust - however, right now there are still significant shortcomings; Column order/width cannot be adjusted, for instance. Reports can be grouped only at one level (by Instructor, or by ClassType, but not both). These problems can all be worked around by using the Export to CSV or Excel to handle those requirements offline. Hard copy printouts are also not very impressive for the schedules and reports, although they're functional.

Antwort des Softwareanbieters

von Front Desk an 26.8.2016

Hi Mike,

Thank you so much for your review! I'm happy you're enjoying Front Desk so far and we really appreciate your feedback.

We plan to discontinue Classic reporting soon and are working on some updates to our New Reporting that will allow to you gain deeper insights into the performance of your business.

We'll share more info with you as soon as it's available to share.

In the meantime, please feel free to reach out to our Customer Care team at support@frontdeskhq.com.

Best,
Kris and the Front Desk team

  • Quelle des Nutzers 
  • Bewertet am 23.8.2016