--- description: Detaillierte Informationen über HelpOnClick zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpOnClick Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/30797/live-chat/software) > [HelpOnClick](/software/132026/helponclick-live-chat) # HelpOnClick Canonical: https://www.capterra.com.de/software/132026/helponclick-live-chat Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/132026/helponclick-live-chat?page=2) > Richte in nur 5 Minuten einen Live-Chat auf deiner Website ein. Sprich deine Website-Besucher über deinen PC, dein Tablet oder dein Mobiltelefon an. Steigere deine Verkaufszahlen\! > > Bewertung: **4.6/5** von 12 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet HelpOnClick? HelpOnClick Live Chat wird von kleinen und mittelständischen Unternehmen aus aller Welt genutzt. Es ist in über 20 Sprachen lokalisiert und kann in jede Website implementiert werden. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 12 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: HelpOnClick - **Region**: Allen, USA - **Gegründet**: 2004 ## Gewerblicher Kontext - **Startpreis**: 7,20 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Hebräisch, Irisch, Italienisch, Japanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Türkisch, Ungarisch - **Verfügbare Länder**: Australien, Belgien, Bulgarien, China, Deutschland, Dänemark, Finnland, Frankreich, Griechenland, Indien, Irland, Italien, Kanada, Lettland, Liechtenstein, Litauen, Luxemburg, Malta, Neuseeland, Niederlande und 22 weitere ## Funktionen - Alerts/Escalation - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - CRM - Call-Center-Management - Chat / Messaging - Echtzeit-Chat für Kunden - Geotargeting - Kundenspezifisches Branding - Mobiler Zugriff - Offline-Formular - Proaktiver Chat - Self-Service Portal - Service Level Agreement (SLA) Management - Third-Party Integrations - Transfer / Weiterleitung - Transkripte / Chatverlauf - Umfragen & Feedback - Wissensbasis-Management ## Integrationen (26 insgesamt) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - Drupal - Freshdesk - Gmail - Google Analytics 360 - HappyFox Help Desk - Highrise - Joomla - Meta for Business - Mojo Helpdesk - Pinnacle Cart - PrestaShop - Salesforce Sales Cloud ... und 11 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - 24/7 Live-Support - Chat ## Category - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) ## Ähnliche Kategorien - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) ## Alternativen 1. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3409 reviews) 2. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1754 reviews) 3. [Bitrix24](https://www.capterra.com.de/software/113540/bitrix24) — 4.2/5 (984 reviews) 4. [EngageBay CRM](https://www.capterra.com.de/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 5. [LiveChat](https://www.capterra.com.de/software/62194/livechat) — 4.6/5 (1715 reviews) ## Nutzerbewertungen ### "We Love HelpOnClick and Our Customers Do Too\!" — 5.0/5 > **Jarad** | *11. Dezember 2018* | Sicherheit & Untersuchungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use. > > **Nachteile**: Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone. > > We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered. ----- ### "Chatting like the best of them\!" — 4.0/5 > **Verifizierter Rezensent** | *16. April 2019* | Maschinerie | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers. > > **Nachteile**: I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing. ----- ### "Poor Response from all levels" — 5.0/5 > **Ronda** | *17. Mai 2021* | Computer-Software | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: having a Desktop version was great since we don't keep browsers open. > > **Nachteile**: Their customer service is very slow to respond, if they respond at all\! Trying to live chat with them takes forever, which is bad when you are selling a live chat solution\! They updated the software back in March and broke the desktop version, and have been told a fix is coming soon, 3 months later still waiting and still cannot get an email update or live chat connection to anyone. > > The software itself is really nice and easy to use, however their customer service response needs to improve. At this point, we are debating if we even want to continue. Customer Service makes a difference and they don't offer that aspect of their business. ----- ### "My appreciation of HelpOnClick" — 4.0/5 > **Nancy** | *12. April 2019* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart. > > **Nachteile**: It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen). > > I really appreciate this tool and even more when I see that customers love it too ----- ### "Good value for small businesses" — 4.0/5 > **Travis** | *28. Juli 2018* | Freizeit, Reisen & Tourismus | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Affordable compared to other options. Easy to use for basic chat functions. > > **Nachteile**: The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option. > > Overall, this is a good value for small businesses and plan to continue using them. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/132026/helponclick-live-chat?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/132026/helponclick-live-chat) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten