Wer nutzt diese Software?

HLK-, Sanitär- und Elektrounternehmen, die auf anwendungsbasiertes Arbeitsauftragsmanagement umsteigen. Enthält eine umfassende Pauschalpreisdatenbank mit über 30.000 Reparaturen, unterstützt aber jedes Tarifmodell.

Durchschnittliche Bewertung

419 Bewertungen
  • Gesamt 4.3 / 5
  • Benutzerfreundlichkeit 4.2 / 5
  • Kundenservice 4.4 / 5
  • Funktionen 3.9 / 5
  • Preis-Leistungs-Verhältnis 4.3 / 5

Produktinformationen

  • Kostenlose Version Ja
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Coolfront
  • http://www.coolfront.com
  • Gegründet 1999

Über Coolfront

Bist du bereit, dein Servicegeschäft mit Pauschalpreisen und digitalem Auftragsmanagement aufs nächste Level zu heben? Mit Coolfront Mobile können Techniker*innen die häufigste Frage eines/r Hausbesitzers/in leicht beantworten: „Wie viel wird das kosten?“ Die umfangreiche Pauschalpreisdatenbank von Coolfront umfasst mehr als 30.000 Reparaturen und 16.000 Teile. Coolfront ist eine führende Zero-Cost-Pauschalpreis- und Auftragsmanagement-App mit QuickBooks-Integration. Und das Beste von allem? Du kannst Coolfront kostenlos mit 50 Arbeitsaufträgen testen.

Coolfront Funktionen

  • Abrechnung & Rechnungsstellung
  • Bestellungen ändern
  • Gebot-Management
  • Kosten-Datenbank
  • Kundenmanagement
  • Materialforschung
  • Projektmanagement
  • Tarife / Vorschläge
  • Terminplanung
  • Angebote / Schätzungen
  • Arbeitsauftragserstellung
  • Bestandskontrolle
  • Job-Management
  • Kundendatenbank
  • Routing
  • Terminplanung
  • Versandmanagement
  • Vertragsmanagement
  • Vorbeugende Wartung
  • Wiederkehrende Termine
  • Abrechnung & Rechnungsstellung
  • Angebote / Schätzungen
  • Arbeitsauftragsverwaltung
  • Für gewerbliche und/oder industrielle Elektroinstallateure
  • Kundenmanagement
  • Mobiler Zugriff
  • Terminplanung
  • Vertragsmanagement
  • Zeitverfolgung
  • Abrechnung & Rechnungsstellung
  • Angebote / Schätzungen
  • Arbeitsauftragsverwaltung
  • Elektronische Unterschrift
  • Inventarverwaltung
  • Kontakt-Datenbank
  • Kundendienst-Historie-Nachverfolgung
  • Mobiler Zugriff
  • Online Stempeluhr
  • Routing
  • Terminplanung
  • Versenden
  • Vertragsmanagement
  • Zahlungseinzug im Außendienst
  • Abrechnung & Rechnungsstellung
  • Angebote / Vorschläge
  • Arbeitslohntarife
  • Datenimport/-export
  • Finanzierungsmanagement
  • Geräteinstandhaltung
  • Kommerziell / Industriell
  • Kosten-Datenbank
  • Materialforschung
  • Terminplanung
  • Abrechnung & Rechnungsstellung
  • Angebote / Schätzungen
  • Arbeitsauftragsverwaltung
  • Bestandskontrolle
  • Job-Management
  • Kundendatenbank
  • Kundendienst-Historie-Nachverfolgung
  • Mobiler Zugriff
  • Routing
  • Techniker-Management
  • Terminplanung
  • Versand
  • Wartungsplanung

Die hilfreichsten Reviews für Coolfront

perfect solution for field techs (creating work orders, pricing jobs, collecting payments)

Bewertet am 30.4.2019
John W.
Assistant to the Regional Manager
Hausmeisterservice, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The price database has helped us charge more accurately and profitably. Perfect solution for our techs to create professional, digital work orders, price jobs/quote jobs, receive customer authorization, and collect payments in the field; however, does not fully automate office (need to utilize separate software solutions for accounting, CRM, scheduling. email, creating service contracts, etc.)

Vorteile: it's exactly what we needed for the field techs at service calls. it's the perfect solution for family business/ independent contractors to create professional, digital work orders, receive customer authorization and collect payments in the field. The parts database and ability to customize rates/add custom installs makes pricing jobs and quoting customers seamless. Integrates with quickbooks for invoicing/accounting and coordinates with google calendar (what we use for scheduling) Also, it's affordable , it was something we could actually afford to try out with no huge comittment and ended up loving it (no subscription fees/pay per workorder). In addition, the price database has helped us charge more accurately and profitably)

Nachteile: inability to add custom fields to work order template (i.e. there is no field to specify/enter model/sn# for equipment being serviced on the work order; we have to type it into the customer notes section.) also, need a separate CRM. although we LOVE coolfront for the field techs, this software does NOT function like a CRM so do NOT think it's a 1-software solution to automate your office/completely go digital. we still keep a file drawer of paper files and use google contacts/google calendar (which is something we aim to go "fully digital" with, but now that we rely on coolfront for the field service software it's been challenging finding a CRM to add-on that allows us to keep using coolfront for the workorders, payments, and parts/pricing database.) and, small thing, but when emailing a copy of the work order to the customer, it generates an auto email but does not let you type in a custom subject line or message into the actual email message (you have to add any notes into the customer notes section of the work order itself)

Antwort des Softwareanbieters

von Coolfront an 9.5.2019

Hi John - thanks for the thoughtful feedback. We really appreciate you taking the time to write it all out. I'm glad you've reaped the benefits of more profit!! Stay Cool!

Kate @ Coolfront

CoolFront

Bewertet am 30.4.2019
Chris R.
office manager
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I love that we are using less paper. Being able to see, edit, and advise technicians about the pricing and notes when they are in the field and I am in the office (or even running errands!) is great. Having the past history to look at is very helpful. The customer service at CoolFront has been good when we have needed help.

Vorteile: We use the software on iPads with data, so I can keep an eye on the technicians and see real time what they are entering into a service ticket.
We have it linked to Payzer for accepting credit cards, and I can also see that immediately, as well as get an email notification when the payment is processed. We also offer Greensky Financing, and that is linked as well.
The customers appreciate that we are "green" and using less paper.

Nachteile: The search function for older tickets isn't always user friendly.
I wish I had more control over when a ticket is archived.
We have 5 years of back data, and when I tried to integrate with Quickbooks, it created a lot of headaches for us with the past data. It ended up not being worth it and I turned it off.
I don't like that technicians can create different profiles for the same address just by forgetting to capitalize a letter or even entering a wife's name when the last time it may have been the husband's.

Antwort des Softwareanbieters

von Coolfront an 9.5.2019

Thanks for the awesome review, Chris!! We appreciate it and we are so happy you love Coolfront and have reaped all of the benefits.

Stay Cool!
Kate @ Coolfront

Coolfront is way beyond all others in every aspect of their products and services.

Bewertet am 13.4.2019
Mike S.
Owner
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Awesome experiences all around. If feels good to know that I’ll never have to research into any other programs because I’m at home with this one:

Vorteile: Coolfront has been, without exception, has always been way above the top notch in all aspects of their products (Apps, Add-Ons) and their services (Their in house Cutomer Service and all of their ADD-On’s Custom Service Crews). They have all been, every time I’ve had a need, been only a phone call away. It most literally felt like I was the only one calling them, as if I am the only one that has any questions or needs. They have always gone way beyond my expectations. Keeping in mind that I am a very small company- this very small fish has always been treated to swimming in their very big pond. I am looking forward to getting started with other Add-Ons like their mobile payment solutions program.

Nachteile: I’ve got nothing. I have not experienced any thing negative during my 4-5 years experience with Coolfront, To Your Success, and the Maintenance Program

Antwort des Softwareanbieters

von Coolfront an 17.4.2019

Wow, Mike. What an incredible review. We shared your comments with the entire company!! Thanks for being a stellar customer.

Stay Cool!
Kate @ Coolfront

Coolfront in HVAC Applications

Bewertet am 19.4.2019
Jennifer D.
Office Manager
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Coolfront has been a great additional to our company's toolbox. It allows us to get pricing to customers upfront and we collect payments a lot quicker than before we start using this program. We've been using it for several years and we have not had any problems with the software on our desktop or our mobile devices. I highly recommend it to others.

Vorteile: I like how easy it is to input information. I like that it shows past invoices for customers when you create a new work order for them. It helps us keep our pricing consistent between users and uses industry averages to keep our prices in line. I like that I get information about the jobs done right away instead of waiting to get it from the techs. I like that it emails out invoices, estimates, and receipts to customers right away.

Nachteile: I don't like how it syncs with Quickbooks. The difference between taxed items and non-taxed items doesn't transfer over very smoothly so I have to enter everything into QB manually. The search tool could be a little more user friendly.

Antwort des Softwareanbieters

von Coolfront an 5.6.2019

Thank you for the fabulous feedback, Jennifer!! We're so happy to hear how Coolfront is a great addition to your company :)

Stay Cool!
Kate @ Coolfront

The best yet!

Bewertet am 22.10.2019
Julia L.
Service Coordinator
Bau, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Forget paper, Coolfront makes it unnecessary. A tech can easily get to a job, write up a bill and get approval from the customer, even get their signature on the work order, all without a single printed paper. The rep in customer service has been awesome the whole time! She's stayed with us, reaching out over the 2years since we signed up to see how things are going and offer us training.

Vorteile: Coolfront syncs with Google Calendar, enabling our techs to click and go without the messy copy/paste of the job address into their GPS. For dispatching, once the work is on the Calendar, I can quickly hit the address that pops up on the schedule and map job distances, so that work flows well for the tech that day.

Nachteile: Customer notes need to be more visible: We copy and paste checklists into internal/customer notes so the customer see's an outline of work performed and any suggestions the tech has. (Picture the checklist you see on the printout after an oil change) We've had to add extra steps when setting up a work order to make Coolfront work for us. Great we're able to customize, even greater if they decide to add our suggestion so it saves us time.

Lies weitere Bewertungen