Wer nutzt diese Software?

HVAC, Plumbing, & Electrical Contractors moving to app-based work order management. Includes a thorough flat-rate pricing database of over 30,000 repairs but supports any pricing model.

Durchschnittliche Bewertung

414 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4 / 5
  • Kundenservice 4.5 / 5
  • Funktionen 4 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Kostenlose Version Ja
  • Kostenlose Testversion Ja, Kostenlose Testversion
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Coolfront
  • http://www.coolfront.com
  • Gegründet 1999

Über Coolfront

Ideal for smaller to mid-size contractors, Coolfront provides you with the tools you need to be more profitable, efficient and consistent. On average, new Coolfront users can see a 25% boost in their overall revenue within the first year! Included in Coolfront is scheduling, dispatching, mobile work orders, flat-rate pricing, integrations to Quickbooks and more! The best part is that it's zero-cost! Test out Coolfront today and get started with your first 50 work orders for free!

Coolfront Funktionen

  • Abrechnung & Rechnungsstellung
  • Bestellungen ändern
  • Gebot-Management
  • Kosten-Datenbank
  • Kundenmanagement
  • Materialforschung
  • Projektmanagement
  • Tarife / Vorschläge
  • Terminplanung
  • Angebote / Schätzungen
  • Aufgabenmanagement
  • Bestandskontrolle
  • Job-Management
  • Kundendatenbank
  • Routing
  • Terminplanung
  • Versandmanagement
  • Vertragsmanagement
  • Vorbeugende Wartung
  • Wiederkehrende Termine
  • Abrechnung & Rechnungsstellung
  • Angebote / Schätzungen
  • Arbeitsauftragsverwaltung
  • Elektronische Unterschrift
  • Kundendatenbank
  • Mobiler Zugriff
  • Terminplanung
  • Vertragsmanagement
  • Zeitverfolgung
  • kommerziell / Industriell
  • Abrechnung & Rechnungsstellung
  • Angebote / Schätzungen
  • Arbeitsauftragsverwaltung
  • Elektronische Unterschrift
  • Inventarverwaltung
  • Kontakt-Datenbank
  • Kundendienst-Historie-Nachverfolgung
  • Mobiler Zugriff
  • Routing
  • Stempeluhr
  • Terminplanung
  • Versenden
  • Vertragsmanagement
  • Zahlungseinzug im Außendienst
  • Abrechnung & Rechnungsstellung
  • Angebote / Vorschläge
  • Arbeitslohntarife
  • Datenimport/-export
  • Finanzierungsmanagement
  • Geräteinstandhaltung
  • Kommerziell / Industriell
  • Kosten-Datenbank
  • Materialforschung
  • Terminplanung
  • Abrechnung & Rechnungsstellung
  • Angebote / Schätzungen
  • Arbeitsauftragsverwaltung
  • Bestandskontrolle
  • Job-Management
  • Kundendatenbank
  • Kundendienst-Historie-Nachverfolgung
  • Mobiler Zugriff
  • Routing
  • Techniker-Management
  • Terminplanung
  • Versandmanagement
  • Wartungsplanung

Die hilfreichsten Reviews für Coolfront

perfect solution for field techs (creating work orders, pricing jobs, collecting payments)

Mit Google übersetzen Bewertet am 30.4.2019
John W.
Assistant to the Regional Manager
Hausmeisterservice, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The price database has helped us charge more accurately and profitably. Perfect solution for our techs to create professional, digital work orders, price jobs/quote jobs, receive customer authorization, and collect payments in the field; however, does not fully automate office (need to utilize separate software solutions for accounting, CRM, scheduling. email, creating service contracts, etc.)

Vorteile: it's exactly what we needed for the field techs at service calls. it's the perfect solution for family business/ independent contractors to create professional, digital work orders, receive customer authorization and collect payments in the field. The parts database and ability to customize rates/add custom installs makes pricing jobs and quoting customers seamless. Integrates with quickbooks for invoicing/accounting and coordinates with google calendar (what we use for scheduling) Also, it's affordable , it was something we could actually afford to try out with no huge comittment and ended up loving it (no subscription fees/pay per workorder). In addition, the price database has helped us charge more accurately and profitably)

Nachteile: inability to add custom fields to work order template (i.e. there is no field to specify/enter model/sn# for equipment being serviced on the work order; we have to type it into the customer notes section.) also, need a separate CRM. although we LOVE coolfront for the field techs, this software does NOT function like a CRM so do NOT think it's a 1-software solution to automate your office/completely go digital. we still keep a file drawer of paper files and use google contacts/google calendar (which is something we aim to go "fully digital" with, but now that we rely on coolfront for the field service software it's been challenging finding a CRM to add-on that allows us to keep using coolfront for the workorders, payments, and parts/pricing database.) and, small thing, but when emailing a copy of the work order to the customer, it generates an auto email but does not let you type in a custom subject line or message into the actual email message (you have to add any notes into the customer notes section of the work order itself)

Antwort des Softwareanbieters

von Coolfront an 9.5.2019

Hi John - thanks for the thoughtful feedback. We really appreciate you taking the time to write it all out. I'm glad you've reaped the benefits of more profit!! Stay Cool!

Kate @ Coolfront

CoolFront

Mit Google übersetzen Bewertet am 30.4.2019
Chris R.
office manager
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I love that we are using less paper. Being able to see, edit, and advise technicians about the pricing and notes when they are in the field and I am in the office (or even running errands!) is great. Having the past history to look at is very helpful. The customer service at CoolFront has been good when we have needed help.

Vorteile: We use the software on iPads with data, so I can keep an eye on the technicians and see real time what they are entering into a service ticket.
We have it linked to Payzer for accepting credit cards, and I can also see that immediately, as well as get an email notification when the payment is processed. We also offer Greensky Financing, and that is linked as well.
The customers appreciate that we are "green" and using less paper.

Nachteile: The search function for older tickets isn't always user friendly.
I wish I had more control over when a ticket is archived.
We have 5 years of back data, and when I tried to integrate with Quickbooks, it created a lot of headaches for us with the past data. It ended up not being worth it and I turned it off.
I don't like that technicians can create different profiles for the same address just by forgetting to capitalize a letter or even entering a wife's name when the last time it may have been the husband's.

Antwort des Softwareanbieters

von Coolfront an 9.5.2019

Thanks for the awesome review, Chris!! We appreciate it and we are so happy you love Coolfront and have reaped all of the benefits.

Stay Cool!
Kate @ Coolfront

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