von SellerActive4.3/5 29 Bewertungen
Wer nutzt diese Software?
Small to medium sized e-commerce retailers who sell physical products across one or more online marketplaces.
Durchschnittliche Bewertung29 Bewertungen
- Gesamt 4.3/5
- Benutzerfreundlichkeit 4.3/5
- Kundenservice 4.5/5
- Funktionen 4.1/5
- Preis-Leistungs-Verhältnis 4.4/5
- Startpreis 79,00 $/Monat
- Preisinformationen Annual contracts available at a 20% discounted rate, plus two bonus months.
- Kostenlose Version Nein
- Gratis Testen Nein
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2012
SellerActive is a multichannel management platform that helps e-commerce businesses grow their product reach. Easily build a centralized product catalog, bulk upload new listings to multiple channels, and use automated repricing technology to set pricing rules that can help capture the Buy Box an average of 72% of the time. Backed with live support from a team of e-commerce experts, SellerActive can help you automate manual tasks, expand your online presence, and grow your business.
- Alarmfunktion / Benachrichtigungen
- Berichterstattung / Analyse
- Mobiler Zugriff
- Nachbestellungen verwalten
- E-Mail Marketing
- Handel in sozialen Netzwerken
- Mobile Commerce
- Konkurrierende Produktanalyse
- Management mehrerer Geschäfte
Die hilfreichsten Reviews für SellerActive
Bewertet am 7.11.2017
Kommentare: This program streamlined our inventory management needs. It has been amazing to see a company that's so dedicated to helping their customers. There have been so many features that we request that have been implemented not only custom to our account, but also into the base program. It's very responsive and very easy to use.
Vorteile: The overall ease of use. The responsiveness of SellerActive to not just take suggestions, but to actually implement desired features. Very useful features
Nachteile: At times the customer service isn't as responsive. When a feature is requested we never receive notice of it's implementation and end up contacting them again only to find our feature request had been fulfilled. Every so often, maybe for a week every 3-4 months, the upload process speed can be very slow...4+hrs to process 20 lines when normally it would take under 1min.
Bewertet am 7.2.2019
Support Staff and Pricing MAKES this Product
We have had a great first year experience with SA. We have an EXTREMELY convoluted and demanding system to deal with and worked with ChannelAdvisor first. Of course they are the RollsRoyce of this business space and their prices reflect that.
After doing a major search and speaking with many people, we found several things that allowed us to switch over to SellerActive.
First was pricing...extremely attractive and with their newest roll-out, even more so because they broke out the pricing so that you will only pay for the services that you need.
Second...their services met our needs. We have need to make a very large amount of API calls to this type of service. They, and ChannelAdvisor, were the only ones who did not have limits on the calls that could be made within certain time frames.
Third, when discussing the possibilities of working with them, their sales and onboarding personnel were extremely helpful. They are well educated about their product and how it interrelates with other products and marketplaces that you use. I NEVER felt sold on the product...I felt as if we were just in a conversation with people who wanted to understand our needs and see if they could help us.
Lastly, though their product has some limitations, their online support staff has been a tremendous help in coming up with viable work-arounds for us to use. They are quick to answer and help us through any questions we had about their product and other integrations.
The product support staff is incredible. The chat works most of the time which is very unusual for this type of company.
Their pricing was SO reasonable that pretty much anyone can afford it
Product listing efforts must be duplicated on between SA and most Marketplaces
Their Tech Staff is a bit lagging in getting new features completed...but most users will not run into this issue.
Antwort des Softwareanbieters
von SellerActive an 12.2.2019
Hi Deb, thanks so much for the glowing review! You've made our day with this. It's great to hear that our sales, support and implementation staff have been so helpful to you, and that our API model works for your business. Personally I'm glad you like our new pricing model ¿ that's a new rollout for us and we've been eager to get feedback on it.
Thanks again for taking the time to review us on here. Your business and this review mean a lot to us.
¿ Hannah JV (on behalf of all of us here at SellerActive)
Bewertet am 31.8.2017
Extremely valuable and functional.
Vorteile: Being able to sync up quantities and lead times across multiple marketplaces so that if an item sells on 1 marketplace it will deduct automatically from all marketplaces has been huge for our company. That feature has allowed us to significantly increase our sales over the last year. Another big pro for us is being able to bundle individual components to kits and sets.
Nachteile: The processing time when uploading files is inconsistent. Uploads will be processing fast and effectively for a while and then suddenly it will slow down significantly. The development team never seems to know what causes the slowness to occur randomly. Unfortunately, that issue has been an ongoing frustration with still no clear resolution. The only upside is that eventually SellerActive begins to run smoothly again. It seems that SellerActive will go through a slow phase every couple of months and it lasts for about a week.
Antwort des Softwareanbieters
von SellerActive an 5.12.2018
Hi Andrea, we just saw your review at the top of our Most Helpful list and realized we never responded to you. Thanks so much for this great review, we really appreciate it. We also hear your feedback on uploads, and are in the process of upgrading this service as we speak. Look out for a significant upgrade in early 2019, and feel free to get in touch with us if you have any questions. Thanks!
Bewertet am 27.12.2019
Would NOT Reocommend for Ebay Listings with Variations
Kommentare: The only part I like is the support team, but I prefer to not have to have problems. The Support team helps me fix their system problems. This is my personal experience with them.
Vorteile: The support team is very helpful but they are fixing the software's design problem. [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] with Support are amazing.
I continually find more and more issues. Some error messages are not exactly understood why they happen, but we have to do a temp fix within Ebay. One is example is the pricing does not update from SA to Ebay all of a sudden. In order to correct this, I have to remove "Bulk Discounts" offered on Ebay, then "Import" again and then add back the "Bulk Discounts" just to have Selleractive update prices. It continually just overrides what Ebay has so it can't be fixed except through their create methods.
Unfortunately, most of our issues are never clearly defined as to what caused it and a glitch on their side.
It appears that most of our problems we find is new to them. I'm sure I am only one of the few Ebay clients they have but we seem to be the first to find their problems. I'm paying for service, not to find their problems and cost us money. We also sell on Amazon, but when we were promised and sold their services, [SENSITIVE CONTENT HIDDEN] didn't explain their focus wasn't really on Ebay so what they offer is limited for Ebay listings. I've contacted [SENSITIVE CONTENT HIDDEN] in October and also in December and still no reply to him. He is there to sell you the product, but not there to follow up. This is my personal experience with them.
Bewertet am 4.3.2019
Good for some things
Kommentare: Nice guys, but not a match for anything with Shopify or with QBO.
Vorteile: Brings all my channels into one dashboard and easy shipping.
Nachteile: Does not integrate with Shopify well. Orders that are discounted in Shopify, ie 10% off, report at full price in Seller Active, thereby your sales reports are not accurate. Also, POS sales do not report at all, thereby your inventory is not accurate. Does not integrate with Quickbooks Online.
Antwort des Softwareanbieters
von SellerActive an 8.4.2019
Hi Troy, thanks for reviewing us, we appreciate you getting in touch. Sorry it's taken so long to get back to you ¿ we were working with Shopify on the notes from your review. Unfortunately, Shopify doesn't display discount promotions per item. However, since your review posted, we've worked with Shopify to update SellerActive orders reports to account for discount promotions. As for POS Sales, we've taken your feedback on board and are looking into the issue. Thanks again for sending this info through.