Wer verwendet Spidergap?

Spidergap ist das Beste für diejenigen, die eine einfache Lösung suchen, die sie selbst verwalten und skalieren können. Typischerweise sind es HR / L & E-Mitarbeiter, Führungskräfte in kleinen Unternehmen und Berater.

Was ist Spidergap?

Am besten bewertetes 360 FEEDBACK TOOL AUF CAPTERRA. Unsere Kunden lieben unsere Mitarbeiterfreundlichen Berichte, einfach zu gestaltende Fragebögen und tollen Kunden-Support. Du kannst uns mit 5 Mitarbeitern GRATIS testen!

Spidergap – Details

Spidergap

https://www.spidergap.com

Gegründet 2011

Spidergap – Kostenübersicht

Spidergap bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Spidergap ist ab 12,50 $ verfügbar.

Startpreis

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

Spidergap Funktionen

360-Grad-Feedback Software
Berichterstattung / Analyse
Bewertungsauswahl
Dashboard
Fortschrittsverfolgung
Fragenkatalog
Self-Service Portal
Umfragen & Feedback
Einstellungen (Personalbeschaffung)
Entschädigungsmanagement
Individuelle Entwicklungspläne
Kompetenzmanagement
Lebenszyklus-Management für Mitarbeiter
Leistungsmanagement
Nachfolgeplanung
Personalbeschaffungs-Management
Trainingsmanagement
Zielsetzung

Spidergap – Nutzerbewertungen

Zeigt 5 von 78 Nutzerbewertungen

Gesamt
4,8/5
Benutzerfreundlichkeit
4,8/5
Kundenservice
4,9/5
Funktionen
4,6/5
Preis-Leistungs-Verhältnis
4,6/5
Ian C.
Director
Personalwesen, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 27.3.2020

"Spidergap Rocks"

Kommentare: Love the system, the outputs and the excellent, responsive support from the Spidergap Team

Vorteile: Very simple to use and setup.
Does what it’s meant to do without any complicated configuration.

Nachteile: The Spidergap team are launching new functionality - in particular an impact survey for people who have received a 360 report and feedback. This is still in Beta phase and still needs a bit of work.

  • Quelle des Nutzers 
  • Bewertet am 27.3.2020
Robin E.
President
Personalwesen, Selbstständig
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 27.1.2020

"Highly Recommend!"

Kommentare: Exceptional product! I will be using them again.

Vorteile: Setting up the questionnaire was intuitive and the Customer Service was exceptional! The reports are user-friendly and my client was very pleased with the results.

Nachteile: From an administrator's point of view, I wish there was an option to maintain complete confidentiality of the results. Yes, I'm the only person who can see who said what about whom, but I'd prefer that even I couldn't see that. We're in the US and privacy laws don't require someone on the project to have this level of access.

  • Quelle des Nutzers 
  • Bewertet am 27.1.2020
Joe P.
VP, Design
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    2/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Bewertet am 19.1.2018

"Spidergap is a decent, middle-of-the-road 360 software that gets the job done"

Vorteile: Easy to use if you only have one or two people to review. The relationship between quantitative ratings and comments is clear.

Nachteile: Missing a lot of basic features such as saving a draft (I can't tell you how many reviews I've lost due to accidentally closing a tab, submission errors, etc.). The way the software visualizes feedback can be terribly misleading. It paints a very bleak picture for areas for improvement, and doesn't take into account that the feedback is relative to all other feedback. For example, if my lowest rating is a 4/5 in three areas, those three areas will be visualized in a dark red and called out as weaknesses, despite the fact that I scored high on them.

Antwort des Softwareanbieters

von Spidergap an 14.6.2019

Hi Joe,

Thanks for your feedback!

We really appreciate feedback that helps us to improve, even if it's not always as flattering as we'd like.

As you've identified a few issues, I'm really keen to help you address these and to get further feedback to understand where else we need to improve. However, I'm limited to 1,000 characters here so I have sent you an email directly.

In summary:
- I'm pleased to say that we have a new feature that we'll be releasing soon to address accidentally closing tabs
- We can support you in changing the Red/Amber/Green boundaries in the report
- We aim to be world-leading (not middle of road), so I would love to connect with you directly via a call to learn more about what else you'd like to see from us to reach that level

All the best,

Alexis

-----
Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

  • Quelle des Nutzers 
  • Bewertet am 19.1.2018
Travis D.
HR Manager
Hochschulbildung, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 10.12.2018

"Outclass tool with fantastic customer service and excellent functionality"

Kommentare: If I talk about my overall experience, I would say it is the most useful software for me. It is no doubt the best platform that let employees with easy ways of filling out a questionnaire and furthermore providing them good chance to give their feedback securely.

Vorteile: I have been using this tool for many years, I would say I really love everything about it whether its system or support. It is completely perfect from every angle. I love the high quality of this tool and its quick response that fulfills all the requirements of my questions. Furthermore, it is extremely easy to use. It is the most reliable software that provides comprehensive feedback.

Nachteile: No doubt it is the complete package but one of the drawbacks is that it lacks the option to save information automatically. I would say if its team adds this feature it will look even more helpful but I am sure its efficient team will keep this issue in consideration and overcome it as soon as possible.

Antwort des Softwareanbieters

von Spidergap an 14.6.2019

Thanks Travis. We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks!
Looking forward to supporting you and the University even better in 2019 as a result :-)

Alexis
-----
Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

  • Quelle des Nutzers 
  • Bewertet am 10.12.2018
Brian O.
Sr. Manager, Organizational Effectiveness
Personalwesen, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 23.7.2019

"Unmatched Product and Service"

Kommentare: I needed a 360 solution that was dynamic, configurable, and flexible enough to meet our needs. Working with Spidergap through the initial demo process was what sold me. The follow up conversations, quick responses to questions, and thoroughness of the answers were among the best I have seen. The product speaks for itself but it was a no-brainer to move forward with the customer experience I had. Administration of the solution is very simple and reporting functionality is exactly what I was looking for. With the way this company operates, I would benefit tremendously if they built out a talent management suite to include performance reviews, succession planning, etc. Yes, the solution is that good and easy to use and manage.

Vorteile: Simple to understand, ease of use on back-end and for raters, support and quick responses, configuration possibilities, templates for everything (rater emails - initial and reminders, competencies, etc.) that can be configured, simple flow and ease of use with reporting, rater manageability, reminder functionality, etc.

Nachteile: The only thing I did not like was having a minimum of 10 credit order for the first purchase. I was able to sample the product with the 1 free credit they provide which was great, but jumping up to a 10 credit order was a bit more than most smaller companies can do. Perhaps provide an option to start with 5 with a slightly higher price point.

  • Quelle des Nutzers 
  • Bewertet am 23.7.2019