Wer nutzt diese Software?

Spidergap ist das Beste für diejenigen, die eine einfache Lösung suchen, die sie selbst verwalten und skalieren können. Typischerweise sind es HR / L & E-Mitarbeiter, Führungskräfte in kleinen Unternehmen und Berater.

Durchschnittliche Bewertung

72 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 5 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Startpreis 12,50 $
    Preisinformationen
  • Kostenlose Version Ja
  • Kostenlose Testversion Ja, Kostenlose Testversion
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Spidergap
  • https://www.spidergap.com
  • Gegründet 2011

Über Spidergap

Am besten bewertetes 360 FEEDBACK TOOL AUF CAPTERRA. Unsere Kunden lieben unsere Mitarbeiterfreundlichen Berichte, einfach zu gestaltende Fragebögen und tollen Kunden-Support. Du kannst uns mit 5 Mitarbeitern GRATIS testen!

Spidergap Funktionen

  • Berichterstattung / Analyse
  • Bewertungsauswahl
  • Dashboard
  • Fortschrittsverfolgung
  • Fragenkatalog
  • Self-Service Portal
  • Umfragen & Feedback
  • Einstellungen (Personalbeschaffung)
  • Entschädigungsmanagement
  • Individuelle Entwicklungspläne
  • Kompetenzmanagement
  • Lebenszyklus-Management für Mitarbeiter
  • Leistungsmanagement
  • Nachfolgeplanung
  • Personalbeschaffungs-Management
  • Trainingsmanagement
  • Zielsetzung

Die hilfreichsten Reviews für Spidergap

Spidergap Bridges the Gap Between Employees and Human Resources

Bewertet am 26.10.2018
Verifizierter Rezensent
Human Resources Specialist
Bankwesen, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I got tired of employees emailing me their feedback and complaints and wanted to work with a program where it strictly functions in receiving these type of issues; that way I can keep my emails separate. I came across this program that looked very useful so I decided to try this software called Spidergap. It allows the employees to fill out a questionnaire which I customize. They can provide their feedback in a secure manner. I gather all the reports and assess them and this is where I can make decisions based on their feedback. The software is very manageable and contains a good price.

Nachteile: Sometimes the stuff I’ve written doesn't automatically save and I’ve lost the information because I accidentally closed the tab. They should have an auto-recovery option.

Antwort des Softwareanbieters

von Spidergap an 14.6.2019

Thank you! We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks!
Looking forward to supporting you and the University even better in 2019 as a result :-)

Alexis
-----
Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

Outclass tool with fantastic customer service and excellent functionality

Bewertet am 10.12.2018
Travis D.
HR Manager
Hochschulbildung, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: If I talk about my overall experience, I would say it is the most useful software for me. It is no doubt the best platform that let employees with easy ways of filling out a questionnaire and furthermore providing them good chance to give their feedback securely.

Vorteile: I have been using this tool for many years, I would say I really love everything about it whether its system or support. It is completely perfect from every angle. I love the high quality of this tool and its quick response that fulfills all the requirements of my questions. Furthermore, it is extremely easy to use. It is the most reliable software that provides comprehensive feedback.

Nachteile: No doubt it is the complete package but one of the drawbacks is that it lacks the option to save information automatically. I would say if its team adds this feature it will look even more helpful but I am sure its efficient team will keep this issue in consideration and overcome it as soon as possible.

Antwort des Softwareanbieters

von Spidergap an 14.6.2019

Thanks Travis. We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks!
Looking forward to supporting you and the University even better in 2019 as a result :-)

Alexis
-----
Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

I have been using Spidergap for 5 years and am very pleased with it. Great system and support!

Bewertet am 17.2.2016
Paul L.
Managing Director
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: From an administrator's perspective, the system is very easy to understand and navigate. Building questionnaires / assessments and amending and copying existing questionnaires / assessments is straightforward. Adjusting rating scale and rater groups is very simple. Options exist in terms of question types - based upon just a single response that rates performance or frequency, or includes a second response that enables raters to specify the level of performance they feel is appropriate for each behaviour being assessed Narrtive can be added as frequently as you specify, enabling raters to provide examples to back up their ratings Rater information can be loaded through Excel spreadsheet, or added directly into the system by the Subjects, which saves administrator time manipulating spreadsheets. Additional raters can be added manually, if required. The email templates are easy to edit, as is issuing emails with links to the questionnaire / assessment and reminders. Reports are clear and informative - summary information at the front, with detailed scores later. From the Subject and Raters' perspectives, it's an easy to access system, just one click, with no need for passwords. The system looks and feels professional to them, so high face vailidity. For reference and training, there is plenty on their site to help you, including videos to walk you through setting things up. For me, it is not just the system that is important. Spidergap provides a great system, no question. It's also about being able to trust and to be able to rely on the guys who run it to respond quickly and effectively when you do need their help, having made a mistake somewhere. Spidergap provide support second to none. Highly recommended system and great support.

Antwort des Softwareanbieters

von Spidergap an 17.2.2016

Thanks Paul, it has been a pleasure working with you, and we look forward to supporting you with running 360s with your clients for many years to come!

All the best,

Alexis

Struggling to find fault - am so used to glitches/issues/poor customer service - not here.

Bewertet am 27.1.2016
Fiona S.
Learning & Development Manager
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: I thought introducing 360 to our small business was going to be costly and complicated. We took advantage of the free trial as we only have 5 Managers across the country. I sat down one Sunday afternoon having watched the tutorial vids and used the chat function to get a couple of queries answered (which they did promptly even though it was late on a Saturday night!) and began to create my project. My real surprise was that everything happened the way it should - the way it had been shown on the vids. It made me realise how often I normally feel let down by systems/software/customer service etc. Not only was it as easy as they said to create the project and load all the necessary information, when I came to the questionnaire itself I realised just how flexible it was. It's a very intuitive system and I was able to figure out very quickly how to amend every title and question so that it almost completely mirrored our own Manager Scorecard. This will make the feedback so much more meaningful to the Managers as it will be in their frame of reference and directly related to objectives and KPIs they're already familiar with. The questionnaires went out and some started to bounce back due to incorrect email addresses - again I expected issues in sorting this out but again it was simple and easy to delete the original questionnaires sent and resend to the new addresses. Just a pretty seamless and trouble free process which, like I say, seems a rarity nowadays. The reports themselves are professional and give the right variety of detail, are easy to read and understand - don't know what else to say really - we will be using again, and will happily endorse with enthusiasm.

Antwort des Softwareanbieters

von Spidergap an 27.1.2016

Thank you so much for your review Fiona, the whole team are genuinely touched by your comments and fired up about how what we are doing is helping you and your managers. If there is anything we can do to help, or improve then do let us know!
All the best,
Alexis

I'm an external career coach using this 360 tool to help my coachee obtain valuable feedback.

Bewertet am 27.3.2018
Cheryl D.
Career Coach
Architektur & Planung, Selbstständig
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: This is my first time using this 360 tool and I'm very impressed with quality of tool and reports; ease of use; ability to customize to suit my needs; super fast response time to my questions (haven't waited more than 3 hours despite being in USA--different time zone); quality of FAQs that have answered 98% of my questions; and clean clear reporting. I also LOVE that I can include the Director of HR as having access to my project to view drafts, etc. but not to all of my account (e.g. other projects that don't involve her firm, since I provide consulting to other companies).

Nachteile: Currently, the tool does not have an auto save feature for participants, so I had to warn them to block out uninterrupted time to complete in one sitting. Spidergap acknowledges that this upgrade is something they are working on. I urge them to do so. Two other improvements that I've suggested: 1) ability to change relationship category without engaging Spidergap directly (although when I did their response was super-duper fast), 2) in email template to participants: offer a prompt for a deadline date so that respondents know how long they have to complete the questionnaire. Otherwise, we can forget to tell them.

Antwort des Softwareanbieters

von Spidergap an 4.4.2018

Hi Cheryl,

Thanks so much for your kind review. I'm so glad you get valuable feedback and that you like Spidergap's reports, ease of use, customization, support, and other features.

We definitely agree with the areas to improve that you highlight and as you say they are on our roadmap for this year. (We'll keep you updated).

Thanks again for taking the time to share your feedback.

All the best,

Alexis

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