Gusto

Great beginner HR software

Kommentare: My company used Gusto to manage most HR functions including benefit selection, payroll, and savings account management

Vorteile:

I liked Gusto's user-friendly interface.

Nachteile:

I didn't experience anything negative using Gusto!

Mucho gusto, Gusto

Kommentare: Super ease of use with Gusto. Very clean UI with great hand drawn art before the days of A.I. art. Managing paystubs and requesting time off was very easy and enjoyable. I had a really good experience with using Gusto, until my company moved to a competitor provider.

Vorteile:

I loved Gusto's simplified and easy to use GUI. It also had very nice minimalist art that was very cute and appealing. I enjoyed using it to track my paystubs and submit request to take paid time off.

Nachteile:

I didn't have much I didn't like about Gusto, except when my company moved to a competitor and I could no longer use it.

Payroll yes FSA no

Kommentare: For payroll and basic benefits for SMB it is adequate. They should get out of the FSA business.

Vorteile:

UI is failrly intuitive. Website is responsive.

Nachteile:

Specifically the FSA support is terrible. Requires additional documentation everytime which is tracked in separate system which requires unique login. Seems to be managed almost exclusively by bots.

Setup and payroll processing works well. Just don't try to talk to a caring, intelligent human.

Kommentare: Other than the horrible incident with trying to reach someone who could help me, the setup and bi-weekly processing is going well. It would be nice if the payroll journal entries could be electronically entered (via an email and import??) into our companies bookkeeping software. I believe that might be possible for QuickBooks and maybe others, but don't quote me on that. I know that some payroll companies have that "auto-journal entry" capability. That would be a very nice feature to look for when researching payroll service providers.

Vorteile:

I like the quirky personality and fun images. Finance and Payroll is a very serious area of business. It is refreshing to have a program like Gusto add a little spice to things. They have a decorated, prancing pig as a logo. :)

Nachteile:

I came very close to damaging my vocal cords at the end of our first year. The State of Wisconsin sent me a letter directly saying that we owed $16,000 in back payroll taxes plus over a thousand dollars in interest and penalites. I called Wisconsin myself and quickly determined what the problem was. It was a simple error Gusto made when filling out our annual gross pay and withholding report. The first 3 months were compliled by me. We started with Gusto in November. The 4th quarter number Gusto sent to the State was a total of all 3 of my quarters PLUS the total for the 4th quarter. We had approx. $4,000 in taxes due to the State each quarter. All money was paid, by myself for 3 quarters and Gusto for the 4th quarter. However, the man who signed the form at Gusto entered $20,000 for the 4th quarter and $32,000 (3 qtrs X $4,000 plus $20,000) for the annual total. We had paid $16,000. This created a shortage of $16,000 according to the automated computer at the Wisconsin Department of Revenue. Hence, the letter filled with interest and penalties. The lady Wisconsin DOR was very helpful and much to my surprise, I was able to correct the annual filing myself online with her help on the phone. The $16,000 was no longer due. However, everyone in the entire State of Wisconsin system was powerless to eliminate the interest and penalties. I had to make well over 10 phone calls and emails just to talk to someone at Gusto who could help me. I explained that the immediate problem was cleared up by me. However, Gusto was responsible, per how ALL payroll companies sell their services, for the interest and penalties since Gusto was entirely to blame. It was SO FRUSTRATING that the first people answering the phone acted as though they had NO IDEA that Gusto even processed government payroll reports. Once, while ON HOLD, and intermittently talking to a live person for 45 minutes, I asked this entry level phone answerer which office they were in: east coast or west coast? They said that they COULDN'T ANSWER!!! We went round and round with excuse after excuse why he couldn't answer. Starting with "I don't know" and ending up with "I'm afraid that you may buy an airplane ticket to my city, hunt me down and violently attack me." I was livid. But that wasn't why I screamed at the top of my lungs. Finally, after 10 contacts and many failed promises to have a manager contact me, a top woman manager in the appropriate department came to the phone after another half-hour plus wait. We reviewed the situation. Again, this was a VERY SIMPLE SITUATION. An honest mistake that anyone who has ever filled out a government form, or a middle school math test, could easily have done and in hindsight would be able to see their error and admit that they made a mistake. The Gusto manager said several times, which I remember like it happened yesterday: "I will get back to you after reviewing this situation, and IF Gusto made an error, we will remedy the situation." IF IF? IF GUSTO MADE AN ERROR?!?!?!?!?! IF I lost my cool demeanor. I am mild mannered and like to laugh and joke. Be a nice guy. Hence, wondering what the weather was like and which sports teams the man on hold would like to talk about. Except that he thought that I could possibly be a violent threat even though, east coast or west coast I was a long airplane flight away!! This manager said "IF" one too many times. I SCREAMED THE OBVIOUS! "GUSTO WAS UNDER CONTRACT TO FILE THE PAPERWORK. GUSTO PERSONNEL SIGNED THE PAPERWORK. I HAD NOTHING TO DO WITH IT OTHER THAN I CLEANED UP THE MESS GUSTO CREATED. NOW GUSTO NEEDS TO PUT ON THEIR BIG GIRL PANTS AND TAKE RESPONSIBILITY FOR THEIR ERROR. THERE IS NO IF INVOLVED." {How can I make the word IF twice the size and bold so it stands out more? Standard text doesn't come close to how furious I was. First over 10 contacts I initiated. Then being told...'IF Gusto made a mistake" when the mistake was obvious.

Ensures all payroll related items are organized to meet due dates

Vorteile:

The best thing about Gusto is that it ensures that salaries are always paid on time, without any errors in calculating taxes or overtime hours. I love the employee interface, it gives a detailed breakdown of actual hours worked and amounts due, with statistics that enhance transparency. The real-time order documentation is excellent, and it’s great that it allows us to track orders with ease.

Nachteile:

I couldn’t find anything I didn’t like, it’s great that Gusto’s mobile notifications are not delayed, which reinforces our commitment to fulfilling orders on time.

Gusto is your New Piggy Bank!

Kommentare: I have greatly enjoyed using Gusto for my company's payroll. As an employee, they make it so easy to access my documents as well as make any changes/updates instantaneously.

Vorteile:

I LOVE the user interface for Gusto, they make HR so easy for the employee. I have enjoyed the ability to clock-in/out as well as see all of my HR benefits documents in one central location.

Nachteile:

Nothing, even their debit card aspects are not pushed onto the user, it is simply there as an added bonus/ease of use.

Great Service and Features for the Price

Kommentare: I looked at Gusto back when they were Zen Payroll and chose a different software when it became time to use a payroll/HR system. I switched to Gusto during COVID and haven't looked back. They take care of all the tax filings throughout the year for all types of employees and I just started taking advantage of the employee benefits features this past year. It's a bit of "pay to play" for some features (such as next-day payroll) but for all the benefits, it's worth it.

Vorteile:

Super easy to navigate and plenty of options to operate small business benefits and payroll

Nachteile:

A little bit complicated to set up specific payroll features but customer support is very helpful

User friendly.

Kommentare: Great app. Super user friendly, most jobs should use it this is the future of time management apps and even HR level things needed for employees. You can add or decline insurance it’s all such a breeze and delight to use.

Vorteile:

Easily most user friendly app. I’m able to do everything on my phone. Submit sick time & PTO. I also am a lead over 2 reps and can improve their payroll as well. You can fix timesheets and deletes shifts with ease and only have to leave a note in most cases.

Nachteile:

I only can approve time sheets from web not the app. It’s slightly annoying but not the worst.

Gusto: For your easy Payrolls

Kommentare: I have had an awesome experience so far because Gusto has made my HR/Administration roles very easy. With this I can set up payroll without stress. The employees too can access their portal and update some information without any stress. My highlight is the automatic direct payments, compliance and even tax filing. Gusto is just a time saver.

Vorteile:

What I love the most is the fact that it helps you to handle direct deposits and is very easy to use. You do not need to be so tech-savvy to use it.

Nachteile:

I think that all benefits should be equal. What I mean is that there should be no restrictions on certain states.

Streamline payroll and HR duties with Gusto

Vorteile:

I like how it makes payroll effortless and paying taxes a breeze. Has amazing customer support.

Nachteile:

Haven’t thought of any since it serves me right

Great Experience- Easy to Use

Kommentare: Great Experience! Have not had many issues phone app and usage. Has let every person on my team manage their time clock and vacation time

Vorteile:

The ease of time clock, company calendar and tax info all in one place

Nachteile:

Wish it would give reminders of important dates on the calendar

Support Severely Lacking

Kommentare: If you don't run into any problems, it's fine. However, I'd give their support a failing grade. I'll give them that it's better than Quickbooks Online payroll but that bar is underground it's so low. I was assured by the salesperson that sold me on Gusto that I would speak to a US-based real person if ever I should need support - that was a false assertion. I rarely, if ever, speak to a US-based person. Getting a hold of a person at all is not easy. There's no number to call. I don't have a contact person at the company. There's often no response on support tickets that I submit. It's inexcusable. Payroll affects people's lives and livelihoods. For a payroll company to expect their software to just work bug-free 100% of the time and thus never put resources into customer support is arrogant and short-sighted.

Vorteile:

In general, the payroll features are easy to set-up and use.

Nachteile:

I don't like that their payroll journal entries can only map to main accounts and not sub-accounts. I don't like that they don't seem to understand that Group Term Life Insurance premiums paid by the employer are taxable benefits to the employee, but no cash is exchanged between employer and employee. They set up the journal entries to reflect a cash payment to the employee and I haven't found a way to disable that. Finally, I have had repeated support issues, most notably, all of my employees that were employed during 2022 were notified of a "Draft" W-2c for the 2022 tax year uploaded to their employee accounts on 12/4/2023. Those "Draft" W-2cs for the prior year were erroneous. After spending hours upon hours reviewing each employee's payroll totals for the 2022 tax year and ensuring there was no such error that needed correcting, I reached out to Gusto through the only feature possible when you need to provide attachments which is an online form. I submitted one for every, single employee. I received a single reply email saying "not to worry" they would address it. I never received a follow-up until I insisted that they call me back. On follow-up, I was told that it was a "company-wide internal error." Furthermore, they couldn't remove the erroneous "Draft" 2022 W-2cs from my employees' accounts and they couldn't provide any official documentation to provide to my employees that the error was theirs and theirs alone. I demanded some sort of compensation at the very least to which they offered a 25% discount for 2 months which amounts to roughly $130 which barely covers 2 hours of my time spent dealing with the mess that they created. Furthermore, when my January bill came, they had not provided the discount. I'm assured that it will appear on my "next" bill but I'm not holding my breath. They should have reached out to their clients pre-emptively about this problem. They should have been responsive to my 16 support tickets about this problem. They should have offered multiple months of free service to compensate for this problem. They offered nothing voluntarily. Nothing. This is absolutely unacceptable handling of a "company-wide error." Oh, and I ran into a different tax compliance issue with city-wide occupational tax with which they should be intimately familiar since their headquarters are located in an adjacent city with an identical occupational tax and yet their own employees didn't seem to understand the nuance of this tax to which their own employees are subject. What kind of payroll company doesn't understand the payroll taxes in their own jurisdiction?

The Gusto onboarding process is really simple

Kommentare: The ease of use is unrivaled, regardless of whether I'm using my phone or my PC. The degree of protection that Gusto offers is truly remarkable. I can log in with confidence every time because my information is protected.

Vorteile:

The onboarding process has been very easy and clear, and I love it. As an added bonus, they offered us the first three months free of charge as a promotional offer. This is a huge advantage, especially when testing new software.

Nachteile:

I see myself depending to a certain extent on the platform, which will limit my future possibilities, because that is the only drawback of any type of platform: that they are usually proprietary.

Very user friendly

Kommentare: Navigation is easy and it is simple to switch between Admin and Employee platforms for review.

Vorteile:

Very user friendly/easy to learn and utilize even for a non HR/payroll professional.

Nachteile:

Nothing - we have been very happy with using Gusto after having used two different payroll services in the past.

Gusto-Review

Kommentare: Overall, I have had a positive experience using Gusto. It has really simplified a lot of the HR elements for me and has allowed us to remain organized throughout. All in all, I like the product.

Vorteile:

As a startup business executive, Gusto has been excellent in simplifying the payroll and HR processes. It has made payroll effortless, handling taxes, benefits, and employee payments in a way that's easy to manage. I also want to share another highlight of Gusto, and that is its onboarding experience. New hires can enter their information and sign documents digitally, which saves time and keeps everything organized from day one.

Nachteile:

Perhaps one of the bigger challenges with Gusto is its limited customization options. While it does cover the basics well, if your organization has unique payroll or benefit requirements, it can be difficult to tailor the platform to meet those needs.

Gusto- Handle Payroll like a Pro

Kommentare: Overal, it's a fantastic and easy to use system with great referral opportunities. For a smaller business or start up, it's incredibly simple to get started and they will handle the majority of the concerns around taxes and reporting, which is crucial to ensure is done correctly, as payroll can quickly become your biggest expense AND your biggest headache if you aren't set up for success.

Vorteile:

Gusto is incredibly easy to utilize as both a user and payroll processor. I can quickly navigate my benefits, paycheck history, edit direct deposit and review my performances and help track my teams expenses for the month and quarter. It's incredibly efficient compared to some of the legacy companies, than can be complex. While we don't have an overly complex payroll, we've found no real issues.

Nachteile:

Deposit time. Some of our users report not receiving direct deposits until later in that afternoon, vs the day before, or the morning of payday.

Small business payroll for dummies

Kommentare: Perfect for what I needed small business employer with multiple hats to play, and this made payroll, more accurate and less stressful

Vorteile:

How easy and straightforward the system is not complicated and identifying errors so that payroll can be completed

Nachteile:

Very simplistic unfortunately it doesn’t have all the data categories. You’re larger more expensive systems will have however, if you have the time that they worked, and you use a application that integrates it the most bang for your buck.

The Gasto tool offers insightful expense tracking with a unique, user-friendly interface. Efficient and effective.

Kommentare: Gusto offers an easy-to-use platform for handling HR, benefits, and payroll administration duties. Its user-friendly interface streamlines complicated procedures, enabling small and mid-sized firms to manage employees more effectively. Streamlining administrative tasks and increasing productivity are two benefits of integrating many HR services under a single system.

Vorteile:

I liked Gusto's easy-to-use UI and extensive payroll management capabilities. Managing HR activities was made simple by its smooth connection with compliance and benefits administration technologies. Both small and growing enterprises found the software's scalability to be advantageous, and the customer assistance was competent and responsive.

Nachteile:

The payroll and HR software Gusto has limitations. Its user interface, which some find complicated and challenging to use, is one frequent problem. Furthermore, there may be irregularities in the customer service, which causes delays in the resolution of problems. For new users, the learning curve can be quite severe.

Good choice for payroll & benefits for small companies

Kommentare: We used them as a payroll & benefits provider for a company with about a dozen employees and contractors.

Vorteile:

It was pretty easy to make payroll adjustments for both W2 employees and contractors. The health benefits offering is very helpful for small companies.

Nachteile:

When onboarding a new employee, they don't handle any of the paperwork- meaning a lot of manual time has to be spent working on that.

Intuitive onboarding platform-takes a lot of work out my hands

Vorteile:

Onboarding new employees takes no time at all.With a few clicks Gusto sends the online form to your candidates and alerts you once it is ready for approval.Its like having a full HR team at your fingertips but literally for a fraction of cost.

Nachteile:

As the time grows it can be slightly expensive.

General Mangaer and Gusto Fan!

Kommentare: Gusto provides a simple end to end hiring proccess, a seamless payroll experience, and is user friendly for all members of the organization.

Vorteile:

Gusto offers a user friendly platform that allows you to achieve all of HR/Payroll tasks in a timley manner.

Nachteile:

It feels like thier is a constant push to use their features that we are not taking advantage of. Advertising that I could do without.

Gusto: Great interface and tools!

Kommentare: My overall experience with gusto was above average. They were my companies first ever payroll application and I’m glad we experienced them first. The interface was easy to use and to understand for a first time business owner. I struggled with maintaining the pricing model and had to switch to a cheaper competitor for bottom line purposes.

Vorteile:

What I liked most about the product probably had to be the all inclusive packages for businesses. They handled pay memos, 1099 fillings and even communicated with the IRS on my behalf as my financial institution. Very good product. I also loved that gusto covered onboarding and HR paper work.

Nachteile:

The pricing model is a bit expensive and can be intimidating to new businesses. They also don’t really have a good sales team that communicates features productively to ensure transparency.

Gusto Review

Kommentare: We've been able to streamline our payroll process significantly.

Vorteile:

Simplified and automated payroll for our small business.

Nachteile:

We want people to be able to clock in/out for a paid lunch break just to track time, but this isn't possible.

Gusto is super great for Small Employers

Kommentare: Great experience, I would use them again if I go to a super small company and their customer service is great also.

Vorteile:

Easy to use for administrators and employees.

Nachteile:

Not user friendly for companies over 50 employees.

Seamless payroll support

Kommentare: It has been a transformative tool for our monthly payroll tasks, cutting them down to a mere minute.

Vorteile:

Very clear and concise interface for payroll, benefits and reporting, and the customer support is always there when we need them.

Nachteile:

I wish the time tracking was more detailed.