Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Gusto?

Gusto ist eine moderne Online-Plattform für Menschen, die kleinen Unternehmen dabei hilft, sich um ihre Teams zu kümmern. Gusto bietet neben Full-Service-Gehaltsabrechnungs-Tools auch Tools für die Krankenversicherung, 401(k)-Pläne, hervorragendes Personalwesen und Teammanagement. Heute betreuen Gusto-Niederlassungen in Denver, San Francisco und New York landesweit mehr als 100.000 Unternehmen.

Wer verwendet Gusto?

Gusto ist für moderne Arbeitgeber*innen gedacht. Nutzerfreundliche, cloudbasierte HR-Software, die von fachkundigem Support unterstützt wird. Outsourcing ist nicht erforderlich: Gusto hilft dir dabei, dein Team wie ein Profi in Rekordzeit zu betreuen.

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Du bist nicht sicher, ob Gusto das Richtige ist? Mit einer beliebten Alternative vergleichen

Gusto

Gusto

4,6 (3.853)
6,00 $
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Kostenlose Testversion
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4,6 (3.853)
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VS.
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Funktionen
Integrationen
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Gusto

Durchschnittliche Bewertung

Gesamt
4,6
Benutzerfreundlichkeit
4,6
Kundenservice
4,4
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
73%
4
21%
3
4%
2
1%
1
1%
Stephen
Stephen
Founder
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Gusto is the iPhone of Payroll

5,0 vor 2 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Ellenore
Ellenore
Administrative Assistant in USA
Verifizierter Nutzer auf LinkedIn
Maschinerie, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great tool for mid-size business

5,0 vor 2 Wochen Neu

Vorteile:

I like the ability to keep track of many employees and their pay information.

Nachteile:

Nothing that I’d change. Great product, no complaints!

Juli
Chief Accountant in USA
Biotechnologie, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Support Severely Lacking

4,0 vor 2 Monaten Neu

Kommentare: If you don't run into any problems, it's fine. However, I'd give their support a failing grade. I'll give them that it's better than Quickbooks Online payroll but that bar is underground it's so low. I was assured by the salesperson that sold me on Gusto that I would speak to a US-based real person if ever I should need support - that was a false assertion. I rarely, if ever, speak to a US-based person. Getting a hold of a person at all is not easy. There's no number to call. I don't have a contact person at the company. There's often no response on support tickets that I submit. It's inexcusable. Payroll affects people's lives and livelihoods. For a payroll company to expect their software to just work bug-free 100% of the time and thus never put resources into customer support is arrogant and short-sighted.

Vorteile:

In general, the payroll features are easy to set-up and use.

Nachteile:

I don't like that their payroll journal entries can only map to main accounts and not sub-accounts. I don't like that they don't seem to understand that Group Term Life Insurance premiums paid by the employer are taxable benefits to the employee, but no cash is exchanged between employer and employee. They set up the journal entries to reflect a cash payment to the employee and I haven't found a way to disable that. Finally, I have had repeated support issues, most notably, all of my employees that were employed during 2022 were notified of a "Draft" W-2c for the 2022 tax year uploaded to their employee accounts on 12/4/2023. Those "Draft" W-2cs for the prior year were erroneous. After spending hours upon hours reviewing each employee's payroll totals for the 2022 tax year and ensuring there was no such error that needed correcting, I reached out to Gusto through the only feature possible when you need to provide attachments which is an online form. I submitted one for every, single employee. I received a single reply email saying "not to worry" they would address it. I never received a follow-up until I insisted that they call me back. On follow-up, I was told that it was a "company-wide internal error." Furthermore, they couldn't remove the erroneous "Draft" 2022 W-2cs from my employees' accounts and they couldn't provide any official documentation to provide to my employees that the error was theirs and theirs alone. I demanded some sort of compensation at the very least to which they offered a 25% discount for 2 months which amounts to roughly $130 which barely covers 2 hours of my time spent dealing with the mess that they created. Furthermore, when my January bill came, they had not provided the discount. I'm assured that it will appear on my "next" bill but I'm not holding my breath. They should have reached out to their clients pre-emptively about this problem. They should have been responsive to my 16 support tickets about this problem. They should have offered multiple months of free service to compensate for this problem. They offered nothing voluntarily. Nothing. This is absolutely unacceptable handling of a "company-wide error." Oh, and I ran into a different tax compliance issue with city-wide occupational tax with which they should be intimately familiar since their headquarters are located in an adjacent city with an identical occupational tax and yet their own employees didn't seem to understand the nuance of this tax to which their own employees are subject. What kind of payroll company doesn't understand the payroll taxes in their own jurisdiction?

Jessica
Jessica
Owner in USA
Verifizierter Nutzer auf LinkedIn
Psychische Gesundheitsfürsorge, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Ok until its not...just say NO

1,0 vor 4 Wochen Neu

Kommentare: Their customer service is the absolute worst. Seriously, if you ever need help, it takes days to get a response and then you will get multiple people. If you call in, you will wait, and then the person you get won't know the answer and will pass you to the "correct department" who will then have multiple people "help" you via email. They will say they will call you; they won't. They don't care about their customers. They don't care about loyalty. They don't care if they overdraw your bank account multiple times. Its sad, their interface and feature set are nice, but the problems that come when any little thing goes wrong- its a nightmare- go read through other reviews, those who have had problems have all left their platform. I thought it was just "those people" as I had minimal issues for 2 years. Then I finally had the big issue. Had their customer service been responsive, accepted responsibility, or made any attempt to keep me as a customer, I might have stayed. They didn't.

Vorteile:

User interface for employees is ok. It looks nice.

Nachteile:

For those searching if Gusto is a good choice...its not...I thought it was...had a few hiccups, nothing major...and then they overdrew my account, cool fixed it quickly, then I switched our benefits to them. They messed up the withdrawl dates, blamed me and then [sensitive content hidden] clearly stated they made the change), and then took no responsibility for it. Worst than that, then they penalized me bc the change they made overdrew my bank account bc it pulled two months of benefit premiums and then wouldn't change my processing time back. After SEVEN different people "helping" and "responding" to my issue, I switched. While I like their feature set, its not worth the massive headache that comes when any little thing goes wrong- steer clear!!!

Kira
Executive Assistant in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Product at a Minimal Cost

4,0 vor 3 Monaten

Kommentare: Overall I am currently happy with Gusto as our payroll and onboarding solution. However if we continue to have issues with taxes, then we might change our mind in the future.

Vorteile:

I really like utilizing Gusto for payroll, onboarding, and tax management. The system is really easy to use and it streamlines processes very well. The payroll calculation is so easy and it only takes about 5 minutes to run payroll which is great.

Nachteile:

A few things I do not like about Gusto is the glitches, accountability, and response time from their support team. The system seems to glitch quite frequently which needs to be rebooted. We have had some issues with Gusto completing our taxes incorrectly or late which caused us to pay late fees and it was quite frustrating. Their response time on support tickets can be multiple days which is frustrating when it comes to urgent notices.

Wayne
Wayne
CEO in USA
Verifizierter Nutzer auf LinkedIn
Sportartikel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Online HR platform

4,0 vor 2 Monaten

Kommentare: Utilized a 3P administrator to establish & set-up a structure for our org. Need a long learning curve to understand.

Vorteile:

Online all the time when you need it…easy to search & reference simple items & documents used regularly.

Nachteile:

Wish there was more intuitive interface on tax compliance & other non regular tasks.