Wer nutzt diese Software?

Reward management solution for small and medium-sized enterprises which helps with customer loyalty programs.

Durchschnittliche Bewertung

15 Bewertungen
  • Gesamt 5 / 5
  • Benutzerfreundlichkeit 5 / 5
  • Kundenservice 5 / 5
  • Funktionen
  • Preis-Leistungs-Verhältnis

Produktdetails

  • Startpreis 20,00 $/Monat
  • Preisinformationen $20 per user per month
  • Kostenlose Version Nein
  • Kostenlose Testversion Nein
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten

Angaben zum Hersteller

  • ZOOZ Solutions
  • http://www.petfoodfrequentbuyerprogram.com/
  • Gegründet 2007

Über Pet Food Frequent Buyer Program

Customer loyalty tool which enables reward management through purchases tracking and redemption reporting tools.

Pet Food Frequent Buyer Program Funktionen

  • Aktivitäts-Verfolgung
  • Bonus-Verwaltung
  • CRM
  • Geschenkkarten-Management
  • Kundenkarten
  • Mitglieder-Portal
  • Mitgliedschaft-Management
  • Treueprogramm
  • Zugriffsquellen-Verfolgung

Die hilfreichsten Reviews für Pet Food Frequent Buyer Program

Don't know how we lived without it!

Bewertet am 4.2.2015
Melanie W.
Owner
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: We were working with boxes and boxes of frequent buyer cards, which were by far the worst part of our jobs. We hated them. Clients not knowing which brand they use, or which name it was under, or both...or the card just being mis-filed, spending minutes just looking for a single card could be sooo frustrating.
Someone mentioned Zooz to me and I immediately looked into and purchased. What a blessing! The transition over was quite a feat since we transferred thousands of cards over in batches, working from home at night to get it done. That was the hard part...but SO worth it.
Being able to search by name or phone number, see every brand a customer has purchased and when, being able to put all vendor rules in one place...it's priceless.
It looks neat and orderly and is easy to use.
Staff need to be trained on use for sure since it's not completely foolproof (you need to make sure to select the correct product and size from drop down menus), but it's not rocket science. You just need to pay attention to details. We had our staff use the buddy system for a while so that mistakes were very limited until everyone had a good understanding of the system.
Cons: not able to really delete entries that were made in error, instead they are "hidden". We get around this by renaming the entry so we know where to find it and then overwrite it with a new customers info . Only problem with that is it's a bit over the staffs ability when in the middle of adding new clients so it rarely gets done. Would like to have an option in the Level 1 area to actually delete unwanted cards.
Pros: Everything else! And, the service and response I've received to my inquiries, additions, and suggestions is out of this world. Like REALLY great, REALLY fast service.
We LOVE Zooz! I have no regrets about moving the Frequent Buyer system over to Zooz and actually don't know that we would have been able to continue doing FB at all had this not come to us.

Excellent program

Bewertet am 30.1.2015
Gloria C.
Bookkeeper/co-owner
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: We have used this program for several years now, and have found it very useful, easy to use and great for our customers to know how many bags they have bought. Whenever we have had a question about something we have had instant answers and suggestions that we have used. In the 'old days', we would have a box for each Vendor with a card for each customer. If they forgot what they were using, we would have to go through each box. Very time consuming!! Now they just give us their phone number, and their card comes up immediately. We use it for pet food, but it could be used for any product where people are repeat customers.

Zooz is the Bomb!

Bewertet am 28.2.2015
Cameron D.
Owner/CEO
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: This extremely easy to understand program has streamlined our frequent buyers card program immensely. Instead of fumbling through cards or getting the customer to carry them and cut out their UPC's we now can just ask for a last name or a phone number and add the bags like that! Then we can just as easily create a .pdf report to send to the sales rep to get our credits back. It was the logical solution for a growing small business that was increasing sales and adding staff in the fourth year of service. Worth the monthly fee!

ZooZ

Bewertet am 2.2.2015
Trish E.
Manager
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Very easy to use, customer service is wonderful, if their was a way to have free bag submissions done electronically through the program it would be almost perfect.
I would like the ability to delete, and to edit when their are errors made by employees.

Antwort des Softwareanbieters

von ZOOZ Solutions an 3.2.2015

Hi Trish,

Thank you for the review! You can email redemption reports to vendors, but we can look at making it part of the program if it would make it faster or easier. I'll contact you regarding deleting and editing, not sure what you mean there. :)

Pet Food Frequent Buyer Program Review

Bewertet am 3.2.2015
Marissa P.
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: I have never had a problem with the Pet Food Frequent Buyer Program. Our customers are always on the site. They always inform us of any updates to brands of foods. Having the option to look up by both phone number and name is much easier than having to flip through physical cards for the frequent buyer program and losing cards. All of our store chains are listed so people can buy at any location and still get credit for their purchase. It is a fantastic program and saves us a lot of time.

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