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Phreesia
Was ist Phreesia?
Phreesia bietet eine Suite robuster Anwendungen zur Verwaltung des Patientenaufnahmeprozesses. Mit anpassbaren, skalierbaren und kostengünstigen Lösungen bindet Phreesia Patienten bei ihrer Betreuung eine moderne, konsistente Erfahrung. Gesundheitsorganisationen jeder Größe können die Mitarbeiterkapazität erweitern und die klinische Versorgung verbessern.
Wer verwendet Phreesia?
Webbasierte Lösung zur Verwaltung der Patientenaufnahme, mit der die Gesundheitsbranche Termine, Empfehlungen, Gesundheitsrisiken, Krankenversicherungen und Kosten verwalten und nachverfolgen kann.
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Bewertungen über Phreesia
Having used reesia for over a decade this is a wonderful product and is so helpful and so many ways
Kommentare: This product is such a cost saver and Time Saver for the entire practice
Vorteile:
The amount of money that it saves on forms is wonderful. By having them in Frasier and having them uploaded into the EHR is such a Time Saver
Nachteile:
Often patience will be resistant to using it however once someone shows them how or they have done it before they see how it's simple and easy to use it is
Great Product!
Kommentare: Planning prior to launch was good, the product itself is good. We are new so that is all I have for now.
Vorteile:
The layout and functionality of Phreesia is great. I love the payment plan feature and the fact that a medical history is started prior to the visit.
Nachteile:
There are still areas where work is redundant. Hopefully Compulink and Phreesia will continue efforts to merge the workload.
DO NOT RECOMMEND
Kommentare: Extremely frustrating, time consuming, and expensive. Customer support communication was a complete disaster. Management was helpful but very difficult to get in touch with. Despite the product not working, they are not letting me out of my contract early. I absolutely do not recommend.
Vorteile:
Phreesia was easy to set up and implement. This was mostly because I worked with a fantastic representative that made it easy. He was then promoted and my representative from then on was not helpful.
Nachteile:
I used Phreesia for almost 2 years. Within months I was already asking for managers to get involved. For one year, I spoke with representatives in a one hour zoom call every other week, sent multiple emails about issues each week, submitted cases about errors with examples, etc. Despite the amount of detail and examples for each error, the customer support that would respond to submitted cases would respond with an answer that seemed like we were talking about a completely different thing. I have a 7 page word document of the number of cases/examples of errors that we submitted without resolve. After one year and speaking to 3 managers during that time, Phreesia reported that I was having to deal with an excessive amount of issues and because of that, they would start the process over from the ground up. I spent COUNTLESS hours working on Phreesia taking me away from my practice and my patients. After another 8 months of this and spending $17,500, I gave up and asked to terminate the contract early. Even with all of the above, they are not terminating early and are making me pay the additional 4 months, costing another $3,500.
Positive experience with Phreesia
Kommentare: It has been a positive experience. The implementation team is very helpful and has continued with weekly meetings to ensure that everything is running as expected.
Vorteile:
The ability to collect payments, automated eligibility checks, support received during implementation.
Nachteile:
I haven't had any negative experiences with Phreesia in the very short time we have used it.
In Betracht gezogene Alternativen:
Implementation for Stanislaus County
Kommentare: the overall experience has been pleasant and god.
Vorteile:
The prompt response from our account rep and Phreesia support has been very good.
Nachteile:
Nothing noted at this point on something we do not like.
