Deutschland Lokales Produkt

Was ist Userlike?

Userlike ist die beliebteste deutsche Software für Live-Chat und Kunden-Messaging. Generieren Sie mehr Leads auf Ihrer Website und bauen Sie über mobile Messaging-Apps langfristige Kundenbeziehungen auf.

Chatten Sie mit Ihren Kunden über Ihre Website, WhatsApp Business, Facebook Messenger, Telegram, Threema und SMS. Verbinden Sie einen Chatbot und automatisieren Sie Teile Ihrer Kundeninteraktionen.

Userlike ist ein deutsches Unternehmen und bietet Ihnen eine DSGVO-konforme Software. Alle Chat-Daten werden auf Servern hier in Deutschland gespeichert.

Wer verwendet Userlike?

Ob im E-Commerce, der Finanzbranche, NGOs oder für B2B – Userlike ist für Unternehmen jeder Größe und Branche geeignet.

Wo kann Userlike bereitgestellt werden?

Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil)

Über den Anbieter

  • Userlike
  • Ansässig in Cologne, Deutschland
  • 2011 gegründet
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln und 225 weitere

Sprachen

Deutsch, Dänisch, Englisch, Finnisch, Französisch und 11 weitere

Userlike Kosten

Startpreis:

0,00 €/Monat
  • Ja, kostenloser Test verfügbar
  • Ja, Gratisversion verfügbar

Userlike bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Userlike ist ab 0,00 €/Monat verfügbar.

Preismodelle Kostenlose Testversion

Über den Anbieter

  • Userlike
  • Ansässig in Cologne, Deutschland
  • 2011 gegründet
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln und 225 weitere

Sprachen

Deutsch, Dänisch, Englisch, Finnisch, Französisch und 11 weitere

Userlike – Videos und Bilder

Userlike Software - 1
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Userlike Software - 5
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Videos zu Userlike
Userlike Software - 1
Userlike Software - 2
Userlike Software - 3
Userlike Software - 4
Userlike Software - 5

Userlike Funktionen

  • Alarmfunktion / Benachrichtigungen
  • Anpassbare Vorlagen
  • Automatische Antworten
  • Befragungs-/Umfragemanagement
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • Chat / Messaging
  • Chatbot
  • Dashboard
  • Datenvisualisierung
  • Drittanbieter-Integration
  • E-Mail-Management
  • Echtzeit-Chat für Kunden
  • Echtzeit-Gespräche
  • Feedback-Management
  • Geotargeting
  • Human Handover
  • KI/Maschinelles Lernen
  • Kommunikationsmanagement
  • Kundendatenbank
  • Kundenerlebnis-Management
  • Kundenhistorie
  • Kundenspezifisches Branding
  • Leistungskennzahlen
  • Live-Chat
  • Mehrsprachig
  • Mobiler Zugriff
  • Multi-Channel-Kommunikation
  • Multichannel-Datenerfassung
  • Negatives Feedback Management
  • Offline-Formular
  • Personalisierung
  • Persönliche Nachrichten
  • Proaktiver Chat
  • SMS-Nachrichtenversand
  • Supportticket-Management
  • Transfer / Weiterleitung
  • Transkripte / Chatverlauf
  • Umfragen & Feedback
  • Vorlagen-Management
  • Warnungen / Eskalation
  • Warteschlangenmanagement
  • Websitebesucher-Nachverfolgung
  • Wissensbasis-Management

Alternativen für Userlike

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Die weltweit erste Kundenmessaging-Plattform für das Unternehmenswachstum
HubSpot CRM ist die 100% kostenlose, flexible und intuitive CRM, die dein Verkaufsteam lieben wird. Erfahre mehr über HubSpot CRM
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Drift hilft deinem Team, mehr Leads zu generieren und Meetings per Messaging schneller zu buchen.
SnapEngage Live-Chat-Software ermöglicht es Vertriebs- und Support-Teams, ihre Website-Besucher besser zu binden, zu unterstützen und zu konvertieren.
3rd party integration for Slack that uses Slack as a chat client to chat with site visitors directly.

Bewertungen über Userlike

Durchschnittliche Bewertung

Gesamt
4,6
Benutzerfreundlichkeit
4,5
Kundenservice
4,6
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,4

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
65%
4
31%
3
3%
2
1%
1
0%
Coty T.
Coty T.
CEO in USA
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Absolutely wonderful!

5 vor 3 Jahren

Kommentare: Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!

Vorteile:

Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations!

Nachteile:

There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful!

Antwort von Userlike

vor 3 Jahren

Thanks for your review! We're happy to hear that you're enjoying Userlike.

Brayan agostinho D.
Brayan agostinho D.
Consultor SOA in Venezuela
Verifizierter Nutzer auf LinkedIn
501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

beautiful real-time chat software developed on web and mobile

5 vor 4 Jahren

Vorteile:

Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use. You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. . the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time. The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ... It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages.

Nachteile:

It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.

Pavel A.
Director in Russland
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Software that almost ruined our business

1 letztes Jahr

Kommentare: We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox. All our team, including me the director, didn't notice it, because there are other sources of messages on our site (contact page, "ask question" on products pages). But we stopped to receive the "You've received a new offline message from..." offline emails from userlike chat widget!
So we were in the middle of coronavirus pandemic when we suddenly discovered the loss! 240 messages where not delivered to our inbox since December 2019 to July 2020! Just imagine how many clients we lost!
As the support team explained me - your main e-mail address in the system was marked as "invalid". The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator).

Vorteile:

Nice design, widget customisation features

Nachteile:

Critical alert system not working properly. 240 off line messages not delivered to our inbox! Broken chat sessions: every request from the same client creates a new conversation! nonsense! The system stopped to send offline messages, but continued to send monthly invoices to the same main email info@... As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue. A little red dot under the bell icon visible only in the main administrator account was indicating the problem. Me as the admin didn't log in each day in my admin account, and operators didn't have this alert! As a result - more then 240 emails not delivered to our main inbox. However Userlike didn't miss to continue to send us monthly bills to the same email... As compensation they proposed us a free month of subscription (32USD)... But the loss caused by this issue would cost thousands of usd!

Antwort von Userlike

letztes Jahr

Hello Pavel, I'm very sorry to hear about your bad experience. It's especially painful to see this has happened with a long-term customer like you. I've checked in with our support team about this issue. They explained me that, unfortunately, they were not able to inform you about the problems with your integration for the same reason that the integration did not work: because the email you provided did not work anymore. They had no way to contact you. We are now looking into whether we can improve our notifications for such edge cases. We of course hope you will give us another shot, but if not, we thank you for your time with us and wish you all the best for the future. Best regards, Francesca

Pratik K.
Pratik K.
Software Development Engineer in Indien
Verifizierter Nutzer auf LinkedIn
Rundfunkmedien, 201-500 Mitarbeiter
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp

User friendly | Supports offline messaging | Supports sending custom data for user identification

5 vor 5 Jahren

Kommentare: I have been using Userlike since a few months. It is very user-friendly to use. I am from a software background and found it pretty easy to integrate the APIs, in the application.

Vorteile:

- Identification of users is very accurate. Email, mobile and name are the default keys that help in identifying the keys. You can also store custom data through session. - APIs are well documented to help set it up - Support provided by the team is also very good. Just message them and they get back asap. - The best part, they promote startups! - If you are offline and if someone needs support and messages through the app, you are notified via email.

Nachteile:

- Email received for offline messages, is sometimes delayed, though never missed. - On closing a chat window, the operator cannot send a message back to the user. So you need to be careful to not close the window until the chat is over. Multiple users chat is supported, though. You can keep switching chats as and when you want.

Bukola S.
Bukola S.
Data scientist in Nigeria
Verifizierter Nutzer auf LinkedIn
51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Affordable and effective.

5 vor 4 Jahren

Vorteile:

Userlike is easy to install,and has got a dependable customer care team ; who are always of positive assistance anytime we have needed to liaise with them to resolve complaints and bugs. We are provided with good analytical stats. about visitors who access our websites or app ; and that has been useful for the marketing team to tweak our marketing plans and strategy towards acquiring more users.

Nachteile:

Userlike does not provide a smartphone app. for customer care teams,to be able to access the Userlike chat program without a pc. In this day and age , this is a letdown.