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seit 15 Jahren bei der Softwareauswahl

Deutschland Lokales Produkt

Was ist Userlike?

Userlike ist die führende deutsche Software für Kunden-Messaging und Support-Automatisierung. Im zentralen Posteingang gehen die Nachrichten verschiedener Messaging-Kanäle ein, wie Website-Chat, WhatsApp und SMS, die mit erweiterten Servicefunktionen wie Live-Übersetzungen, File-Sharing und Sprachnachrichten bearbeitet werden können.
Mit dem AI Automation Hub erstellen Sie ohne IT-Kenntnisse selbstlernende KI-Chatbots inklusive GPT-4, intelligente FAQ-Seiten und dynamische Kontaktformulare, so dass der Großteil Ihres Supports von automatisiert abläuft.

Wer verwendet Userlike?

Userlike eignet sich für jede Unternehmensgröße und passt sich flexibel an Ihre Bedürfnisse und Unternehmensziele an. Kleine und mittelständische Firmen sowie große Konzerne wie Toyota und Decathlon vertrauen bereits auf Userlike.

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Du bist nicht sicher, ob Userlike das Richtige ist? Mit einer beliebten Alternative vergleichen

Germany
Userlike

Userlike

4,6 (646)
Lokales Produkt
100,00 €
Monat
Kostenlose Version
Kostenlose Testversion
65
37
4,5 (646)
4,3 (646)
4,6 (646)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
29,00 $
Monat
Kostenlose Version
Kostenlose Testversion
27
30
4,7 (473)
4,4 (473)
4,6 (473)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Userlike

Durchschnittliche Bewertung

Gesamt
4,6
Benutzerfreundlichkeit
4,5
Kundenservice
4,6
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,3

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
65%
4
32%
3
3%
2
1%
1
0%
Matthias
CEO in Schweiz
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Nicht empfehlenswert

1,0 vor 6 Monaten

Kommentare: Kann ich leider wirklich nur abraten - kein Kunden freundliches Verhalten.

Nachteile:

Sehr unflexible Software. Wenig konfigurierbar. Kein korrektes Geschäftsgebahren im Kündigungsfall.

Antwort von Userlike

vor 5 Monaten

Hi Matthias, Thank you for taking the time to share your feedback with us. We would like to know more about your experience with Userlike and learn how we can improve. To do so, please contact us by e-mail at support@userlike.com.

Coty
Coty
CEO in USA
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Absolutely wonderful!

5,0 vor 5 Jahren

Kommentare: Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!

Vorteile:

Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations!

Nachteile:

There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful!

Antwort von Userlike

vor 5 Jahren

Thanks for your review! We're happy to hear that you're enjoying Userlike.

Mohamed Salah
Project Manager in Tunesien
Unternehmensberatung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Amazing Customer Service Experience with Userlike

5,0 letztes Jahr

Kommentare: Overall, my experience with Userlike has been positive. The customer service team is friendly and knowledgeable, and the features are comprehensive and easy to use. I would highly recommend this tool to any customer service team.

Vorteile:

Userlike is a great tool for providing customers with quick and efficient support. Its ease of use and comprehensive features make it a great choice for any customer service team.

Nachteile:

Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team. However, when I do get a response, it is usually helpful and satisfactory.

Antwort von Userlike

letztes Jahr

Hi Mohamed, Thank you for taking the time to leave a review. We're glad to hear that you recommend and enjoying Userlike! We wish you success and have fun chatting!

Pavel
Director in Russland
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Software that almost ruined our business

1,0 vor 3 Jahren

Kommentare: We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox. All our team, including me the director, didn't notice it, because there are other sources of messages on our site (contact page, "ask question" on products pages). But we stopped to receive the "You've received a new offline message from..." offline emails from userlike chat widget!
So we were in the middle of coronavirus pandemic when we suddenly discovered the loss! 240 messages where not delivered to our inbox since December 2019 to July 2020! Just imagine how many clients we lost!
As the support team explained me - your main e-mail address in the system was marked as "invalid". The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator).

Vorteile:

Nice design, widget customisation features

Nachteile:

Critical alert system not working properly. 240 off line messages not delivered to our inbox! Broken chat sessions: every request from the same client creates a new conversation! nonsense! The system stopped to send offline messages, but continued to send monthly invoices to the same main email info@... As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue. A little red dot under the bell icon visible only in the main administrator account was indicating the problem. Me as the admin didn't log in each day in my admin account, and operators didn't have this alert! As a result - more then 240 emails not delivered to our main inbox. However Userlike didn't miss to continue to send us monthly bills to the same email... As compensation they proposed us a free month of subscription (32USD)... But the loss caused by this issue would cost thousands of usd!

Antwort von Userlike

vor 3 Jahren

Hello Pavel, I'm very sorry to hear about your bad experience. It's especially painful to see this has happened with a long-term customer like you. I've checked in with our support team about this issue. They explained me that, unfortunately, they were not able to inform you about the problems with your integration for the same reason that the integration did not work: because the email you provided did not work anymore. They had no way to contact you. We are now looking into whether we can improve our notifications for such edge cases. We of course hope you will give us another shot, but if not, we thank you for your time with us and wish you all the best for the future. Best regards, Francesca

Brayan Agostinho
Brayan Agostinho
Consultor SOA in Venezuela
Verifizierter Nutzer auf LinkedIn
, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

beautiful real-time chat software developed on web and mobile

5,0 vor 6 Jahren

Vorteile:

Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use. You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. . the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time. The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ... It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages.

Nachteile:

It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.