Wer verwendet Userlike?

Online-Shops, Software-Anbieter, Online-Dienstleister (z.B. Finanzwesen). Live-Chat funktioniert gut für alle Online-Unternehmen, die komplexe Produkte oder Dienstleistungen über ihre Website verkaufen.

Was ist Userlike?

Userlike kombiniert Website-Chat mit mobiler Nachrichtenübermittlung.

Wechsle zu einer besseren Methode der Kundenkommunikation. Für deine Kunden, Supportagenten, Vertriebsangestellten und Manager.

Chatte mit deinen Kunden über deine Website, Facebook Messenger, WhatsApp, Telegramm und SMS. Verbinde deinen Chatbot und automatisiere Teile deiner Kundeninteraktionen.

Entwickelt und gehostet in Deutschland. Userlike schützt deine Daten und die deiner Kunden mit einer vollständig DSGVO-konformen Kommunikationslösung.

Userlike – Details

Userlike

http://www.userlike.com

Gegründet 2011

Userlike – Kostenübersicht

Userlike bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Userlike ist ab 29,00 $/Monat verfügbar.

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Userlike video
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Startpreis

29,00 $/Monat
Preisinformationen

Kostenlose Version

Ja

Gratis Testen

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

Userlike Funktionen

CCM-Software
Batch-Daten Kommunikation
Chat / Messaging
Content-Management
Druck-Management
E-Mail-Verteilung
Multi-Channel-Kommunikation
On-Demand Kommunikation
Personalisierung
Video-Inhalte
Vorlagen-Management
interaktive Inhalte
Analytik
Befragungs-/Umfragemanagement
Dashboard
Empfindungsanalyse
Kundensegmentierung
Multichannel-Datenerfassung
Negatives Feedback Management
Prädiktive Analytik
Textanalyse
Wissensmanagement
Chatbot
Email-Automatisierung
Gruppen-Messenger
Human Handover
Lead-Distribution
Lead-Qualifizierung
Mobiles Nachrichtensenden
Multi-Channel-Kommunikation
Produktempfehlungen
Segmentierung der Audienz
Terminplanung
Video-Chat
Automatisiertes Routing
Dokumentenspeicher
E-Mail-Integration
Echtzeit-Chat
IT-Asset-Management
Kundenspezifisches Branding
Management von Dienstgütevereinbarungen (SLA)
Multi-Channel-Kommunikation
Netzwerküberwachung
Self-Service Portal
Ticket-Management
Verfolgung von Interaktionen
Warnungen / Eskalation
Wissensbasis-Management
Call-Center-Management
E-Mail-Management
Leistungskennzahlen
Live-Chat
Self-Service Portal
Social-Media-Integration
Terminverwaltung
Umfragen & Feedback
Virtueller Assistent
Warnungen / Eskalation
Warteschlangenmanagement
Wissensdatenbank
Workflow-Management
Abwanderungsraten-Management
Analytik
Community-Management
Feedback-Sammlung
Gamification
Inhalt-Syndizierung
Kommunikationsmanagement
Live-Chat
Video-Inhalte
360-Grad-Feedback
Analytik
Berichterstattung über Anrufe
Feedback-Sammlung
Umfrage-Management
Überwachung der Beschwerden
Bildschirm teilen
Geo-Zielgruppenerfassung
Integration von Dritten
Kundenspezifisches Branding
Offline-Formular
Proaktiver Chat
Transfer / Weiterleitung
Vorformulierte Antworten
Websitebesucher-Nachverfolgung
E-Mail-Antworten-Kontrolle
Katalogisieren/ Kategorisierung
Kundenbetreuung-Tracking
Kundendienst-Analyse
Leistungskennzahlen
Live-Chat
Self-Service Portal
Suche
Wissensmanagement

Userlike – Nutzerbewertungen

Zeigt 5 von 632 Nutzerbewertungen

Gesamt
4,6/5
Benutzerfreundlichkeit
4,5/5
Kundenservice
4,6/5
Funktionen
4,5/5
Preis-Leistungs-Verhältnis
4,4/5
Coty T.
CEO
Einzelhandel, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 12.9.2019

"Absolutely wonderful!"

Kommentare: Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!

Vorteile: Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations!

Nachteile: There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful!

Antwort des Softwareanbieters

von Userlike an 16.9.2019

Thanks for your review! We're happy to hear that you're enjoying Userlike.

  • Quelle des Nutzers 
  • Bewertet am 12.9.2019
Kevin R.
Franchise Marketing Manager/PR Coordinator
Bau, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 23.2.2017

"Hard To Pass Up On"

Kommentare: Userlike has a lot of "likeable" attributes. The first most likeable feature is the amount of features for the monthly cost. Unlike other SaaS apps and programs, Userlike has a very generous user allotment and feature set for the price. As the marketing manager of our company, I use many of the features to gauge the effectiveness of chats, wordsmith chat scripts, push pages, set topics, and have a very transparent view of chats. The biggest initial draw of Userlike, for me, was the ability to white label the chat window, customize the appearance, preset chat scripts, tie it into Google Analytics, and have an offline chat feature. Overall, Userlike is the best solution for us.

Vorteile: Features are the biggest pros with Userlike. Here is the list of features we use on a daily basis. • Offline Chat Message
• Pre-set Scripted Chats
• Google Analytics Connection - Set Up Goals
• Custom Appearance
• White Label Chat
• No Per Operator Cost
• Chat Monitoring

Nachteile: The only cons I have with Userlike are minor but sometimes can be the more annoying parts of the software. The biggest con is support. Because the service is hosted in Germany, there is never anyone online to answer some of the simplest questions. Getting the answers requires waiting until the next day or persevering through countless web searches to find a solution. Two other cons are the ability to make changes. Recently we enacted the registration chat, however if you have proactive also enabled, the proactive skips registration. After talking with support, they were going to suggest it to their development team. That doesn't instill a lot of confidence like a voted feature list would. The other con is the recent reduction to chat window appearance. Before the recent update, the chat window could be more controlled in size, color, and a lot other appearance features. Now, an occasional customer cannot chat with us because the window is too large for their screen and they can't close it, forcing them to leave our site.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 23.2.2017
Verifizierter Rezensent
Casting
Unterhaltung, 2-10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 24.6.2020

"Easy to use solution"

Kommentare: We did end up finding a more affordable option for our company, but would still recommend Userlike to others. We are a small business and found that the people who visited our website were rarely utilizing it, so we had to find a more affordable option.

Vorteile: It was easy to integrate Userlike onto our website, which I build and run myself. The tutorials were terrific and made setting up a breeze.

Nachteile: I wish that the free trial offered more customization options, but understand that they need to make money, and operate on a tier, so we did have to upgrade in order to get what we were looking for.

Antwort des Softwareanbieters

von Userlike an 1.7.2020

Hi there,

Thanks for taking the time to leave a review. We wish you all the success in the future.

  • Quelle des Nutzers 
  • Bewertet am 24.6.2020
Verifizierter Rezensent
President/CEO
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    5/10
  • Quelle des Nutzers 
  • Bewertet am 25.3.2018

"Chat with your site visitors"

Vorteile: It was easy to set-up on our website as there is a WordPress plugin available in the repository, and the chat window gave good information.

Nachteile: The mantra of "Decisions not options" for software development has not made it yet to UserLike team. The number of decisions you need to make before you can set-up your chat successfully is to high to get to 'instant gratification'. What made it very awkward was that you as a support rep actually have to physically be logged in on the UserLike website to be able to be 'available' for a chat and respond to chats. A browser extension for Firefox or Chrome would take care of that issue. We would have wanted a few more settings available on our site to modify, and stay on our site. We opted for a on-site installation of another system at the end.

  • Quelle des Nutzers 
  • Bewertet am 25.3.2018
Brayan agostinho D.
Consultor SOA
501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 24.5.2018

"beautiful real-time chat software developed on web and mobile"

Vorteile: Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use.
You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. .
the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time.
The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ...
It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages.

Nachteile: It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.

  • Quelle des Nutzers 
  • Bewertet am 24.5.2018