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Carbonite
Was ist Carbonite?
Bietet ein webbasiertes administratives Dashboard, automatisches Back-up, Back-up-Scheduling (für Windows) und Versionierungsfunktionen.
Wer verwendet Carbonite?
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Carbonite
Bewertungen über Carbonite
Für Backups nicht zu gebrauchen
Vorteile:
Leider kann ich keine positiven Aspekte finden, da es für mich den Zweck nicht erfüllt.
Nachteile:
Nach fast drei Jahren Nutzung kam es nun zu einem Daten-GAU und ich musste ca. 1,5TB an Daten wiederherstellen. Zu meiner Überaschung läuft die Wiederherstellung nur mit ca. 2Mbit/s was natürlich viel zu langsam ist. Also habe ich mich für die Zusendung eines Backup-Mediens per Courier für knapp 100 USD entschieden. Nun kam aber die Überaschung. Carbonite versendet NUR an US-Bürger. Jegliche Postfächer können NICHT benutzt werden. Ich komme also nicht zeitnah an meine Daten. Es droht also der totale Datenverlust. Danke Carbonite !!!

249,576 Files Are Safe from Natural Diaster
Kommentare: Since it runs in the background and I don't need to do anything with it - my experience is awesome! I love seeing the reports pop on the screen saying my system just backed up XXXXXXX number of files. And at any time, I can open the software and see the files and view my backup on the Cloud. I am using Carbonite Safe CE 22.2 -- I have clients that say they have a backup to Google or other service, and quite frankly they don't understand the complexity they will go through to try to retrieve their data. I highly recommend Carbonite not only for business but also personal home computers.
Vorteile:
Peace of mind. At any point in time, I know if my hard drive system were to be compromised, by disaster or stolen or other calamity--I could be back in business with all documents and files uploaded into a new computer hard drive system. I have stored in my system at this moment in time 249,577 files - work from over 10 years is compiled here for my marketing clients. My invoices and accounting are backed up. My IRS files are backed up.
Nachteile:
As I was recommended to Carbonite by my IT guy, he is the one installed the software and also uploaded all of the docs and files when I purchase new hardware. So if I were to lose my data I would need to figure out how to do it and/or pay him to help me. I trust experts when it comes to my data and security, so this is not a huge issue for me.
Antwort von OpenText
vor 3 Jahren
Glad you're seeing the benefit of our product! Thanks so much for leaving us a positive and detailed review!
In Betracht gezogene Alternativen:
Information and file redundancy is key
Kommentare: My experience with Carbonite has been entirely positive. The few times that I have had to restore a file or several files were just a minor inconvenience compare to recreating the information from scratch. I would definitely recommend using this backup platform.
Vorteile:
After a small learning curve the platform's UI is easy to configure and is intuitive. I can retrieve a backup copy of a lost file through the software's pop up in a matter of minutes and continue on with the project.
Nachteile:
Unfortunately, any older files which are in my back up must be restored by a Carbonite representative. This involves a phone call and some time with the representative. Not a bad experience, just a minor inconvenience compared to the do-it-yourself newer backed up files.
After being a customer for 15 years, service fails constantly - ultimately a waste of time and money
Kommentare: After being a customer for fifteen years, I am thoroughly disappointed with Carbonite's product and their complete unwillingness to refund anything for the time my PC spent not being backed up last year.
Vorteile:
It backs up my files some of the time. It's relatively easy to get your files back, the files it actually backs up.
Nachteile:
* It rarely backs up my files. The backup is usually more than 60 days old.* Service fails constantly* A tool that is supposed to save me time and money is now costing me hours and hours of troubleshooting and support calls
Great tool for backing up your computer files
Kommentare: You can choose which files/folders I want to include. A few times, I have needed to do either a file restore or a complete system restore and you are happy you have Carbonite since restoring is also easy.
Vorteile:
It works automatically in the background.. I have mine set up auto-backup daily at 4pm. Nice that it does its thing in the background and you don't have to manage it.
Nachteile:
Nothing really bad to say.. the interface is basic and pretty easy to understand. There is nothing I would chance.
Industry standard tool, with good encryption options
Vorteile:
Able to encrypt with higher-level encryption keys than alternatives like Backblaze, which was a requirement for the business. Continuous background tool is one of the smoothest-operating I've worked with - files backup on a regular basis without user interaction, and tracks version history for easy rollback for 30 days.
Nachteile:
The online portal is very slow, and doesn't add much value to the tool.
Antwort von OpenText
vor 2 Jahren
Thanks for leaving us a review - Appreciate the feedback about the online portal.
In Betracht gezogene Alternativen:
Carbonite backup solution
Kommentare: Overall this software runs well. Again after a few adjustments with the policy, the backup solution runs at full throttle uploading data based on your specifications. The restore options are also wonderful and take less time than other backup solutions.
Vorteile:
Carbonite endpoint backup solution has ease of deployment and policy settings. Once you set it up correctly based on your companies values, carbonite does the rest.
Nachteile:
Coming off of the trial and into production it seemed that policy settings where missed. It would have been beneficial for carbonite to explain more in depth about restrictions within their policy settings. After a few phone calls back and forth everything seems to be running well. Communication to the customer is key
Always on backup with Carbonite
Vorteile:
- Recover files instantly - Can easily restore files even when infected with viruses - Mobile-enabled
Nachteile:
More expensive as compare to its counterparts

Reliable Software that provides piece of mind
Kommentare: I really liked it until they implemented the HUGE price increase. Perhaps it was a problem with just that one employee but they definitely need to get better at communicating changes to their customers. I'll be switching to a more cost effective product once our subscription is up.
Vorteile:
Ease of install - It is extremely easy to deploy Carbonite. I have installed it on our Windows 10 workstations as well as our server VMs running Windows Server 2012. Each time the process is quick and simple. I also like the custom updates it provides on backup status. It also lets you customize backup policies for each individual device to optimize utilization.
Nachteile:
They wanted to increase our yearly cost by more than 50% with minimal account upgrades. Our account was set to renew automatically at this increased price with no warning. An account rep reached out to me a 6-8 weeks ahead of our renewal date but wouldn't respond until we were about 2 weeks out. At that time he informed me our price was going up. The strange thing was that under billing it still showed the price we had been paying for the past six years, and showed we would be charged the same amount again on our renewal date. If he hadn't mentioned it on the call they would have charged us the new price without informing us until we received the receipt. I really did not like that their system was showing one price but they planned to spring another on us.

Do Not Use
Kommentare: Carbonite worked but their business philosophy is seriously lacking. I prepaid for for years, but when they changed the service package by discontinuing boot disk and application software mirroring, they refused to refund the payment for the prepaid year.
Vorteile:
Carbonite was easy to install and use, but over the years required re-installation on several occasions to resume back up.
Nachteile:
When Carbonite discontinued their mirroring back-up, I cancelled my many years' subscription with a year of service remaining. Carbonite refused to refund the prepaid year. So not only did they change the services I paid for, they refused to refund the payment for the mirroring service I pay for. I strongly discourage anyone from using Carbonite.

Set it and forget it while having peace of mind
Kommentare: I've had them for over 10 years in my personal computer and I've been very happy. I didn't care for the business version so chose not to use it for my business as there are other products that offer a better value.
Vorteile:
Once you configure your initial backup, Carbonite will take care of everything for you on auto pilot. New files and changed files will automatically be backed up without you having to remember to. Restoring files after a catastrophic hard drive failure took a while due to the size of the backup but worked well.
Nachteile:
Price has been increasing steadily over the years without adding value, other providers are now more competitive price wise.
Use Carbonite if you don't want to risk losing your data on your computer
Vorteile:
I have used Carbonite in the past when I was running a company with 10 employees. One of my worst fears in the world would be having a computer corrupt or damaged and not able to access the files. It is better to be prepared than kick yourself later for not doing it. It was easy to set up carbonite on all of the computer and synced the backup on changes that were made within the computer. You select what folders that carbonite will consistently backup, such as my documents or customer invoices folder etc. The plan did not have any data limits on the amount of data you can backup. Carbonite really saved us when one of the disgruntled employees was trying to maliciously delete important documents and negatively hurt the company. It was about as simple as can be to retrieve the documents that were deleted and so nothing bad happened in result of this individuals actions. I never noticed any computer performance when running this software on a computer. I was surprised because I thought it would affect the computer in a negative way. I would recommend Carbonite for anybody dealing with important documents on a computer that cannot lose the information.
Nachteile:
The least of what I liked about this is probably pricing. I feel like it should be a little lower for a backup system. There are quite a few plans to choose from but think the pricing for all of them should be a little lower. Other than that everything is perfect!
Dependable service
Kommentare: Have not had to use at work because no problems. However, several years ago at home I did lose my files and it was easy to access and download what I anted. I truly wish they had not increased their annual fee but I am using a freebie. I don't have the money at home to have Sea Gate to backup everything but we do have at work along with Carbonite. However, when the contract expires we will be leaving Carbonite because they charge too much.
Vorteile:
Carbonite works behind the scenes and I have used here at work and at home. You can be confident your files are available if they are lost on your computer
Nachteile:
The increase in the yearly fee. There are other systems that do similar saving like in cloud that are free. You would still need something like Sea Gate to back up the external and that would cost more in Carbonite but it would make more sense paying for. However, Sea Gate is a one time purchase.
Peace of mind for all your files...
Kommentare: Overall experience has been great. Peace of mind with your data is a great thing!
Vorteile:
The peace of mind knowing that all your critical files have been backed up in the Carbonite Cloud. With the amount of digital files one stores over time, it is critical to know that they are safe and in one location.
Nachteile:
The only drag is the amount of time it takes to get all your data back.
Antwort von OpenText
vor 3 Jahren
Hey there Antonio - Thanks so much for leaving us a review! I'm glad that your switch to Carbonite has given you some peace of mind that your files are safe and ready to be retrieved if anything bad happens!
Great product for all kinds of backups
Kommentare: Overall it continues to be a great experience. Support has been great. its saved my clients bacon a number of times when it comes to local restores. highly recommend
Vorteile:
Ease of setup, ease of use. backup types and styles, and the ability to customize. Solid interface. Customer service and support.
Nachteile:
When they updated to version 6, they changed the software interface quiet a bit, it feels restricted in terms of the ability to administer tasks. I much prefer that older classic look and feel for those of us who know their way about backup software. Price point is a little high, especially for small offices who only have 2-3 servers vs bigger clients who could have 6-10 or more.
Best cloud backup
Vorteile:
I love Carbonite for backing up my files on my computer. The thing I love best about it is that I literally don't have to do anything. My files are backed up every day on their own. The files are also accessible from any computer if you sign into your account.
Nachteile:
Only drawback I would say is that sometimes it takes a little while for the files to download onto the cloud.
Great Customer Support
Kommentare: My employees are not IT people, so when we have a backup problem we get on the phone with Carbonite. They take over the computer and find the problems. It's as simple as that. They are so respectful to my team when there are issues and they have taught us how to do simple problem solving checks that can solve the problem! We are very happy with Carbonite.
Vorteile:
We use Carbonite as our backup program for our computer system. On occasion when our computers update it will change settings on the computer. Carbonite has the ability to let you know via email if it backed up successfully or not. This way we can catch a problem as soon as it arises.
Nachteile:
On occasion there are issues with the computers backing up because of new computer updates. This is solved by alerting us via email when our server does not backup properly.
Used for years without a problem
Kommentare: Carbonite was a fairly reliable product. Sometimes it had glitches which required that I had to uninstall and reinstall product to get it working again.
Vorteile:
I felt safe having Carbonite in place to securely backup my data on a daily basis.
Nachteile:
I did not like not having the ability to file share. The initial set up to backup all our files took forever to complete and it affected the use of the computer while it was transferring data.
Antwort von OpenText
vor 3 Jahren
Thanks for leaving us a review and some productive feedback!
100% back up... but not for your videos...
Kommentare: Backed up most of my files, but not my videos.
Vorteile:
Price was reasonable and setting it up was pretty easy. This service worked great for most of my files. This is an update to my previous review.
Nachteile:
They don't backup 100% of your computer as advertised. I learned this the hard way. I set up my computer to back up everything with Carbonite. When my hard drive failed I was happy I had this cloud service... but when restoring my files it was a pain restoring my wife's saved fonts and family pictures. To my horror I couldn't find my ripped classic movie collection nor most of my family videos. All of these were saved in my iTunes library and after speaking with customer service I learned that Carbonite does not automatically back up any videos not found in the Photos app. They will back up videos, but you have to manually do it, I am still mad to this day!
Worth the Money
Kommentare: Carbonite is definitely worth the money. Yes, it may be a little pricey; however, the cost is relative if you ever need to recover information/data from several PCs.
Vorteile:
We use Carbonite in our office and it is a great program to have. The software runs in the background and doesn't slow your computer down. I also appreciate the friendly reminders of when we're either running out of space or didn't backup a computer during the week.
Nachteile:
Make sure each machine has a specific profile name because the system will get confused. Also, please don't attempt to duplicate machine names (i.e. if your computer is completing an IT replacement) as this also confusing the system.
Excellent Back-up Software
Kommentare: We have been with Carbonite since they started. The offer Peace of mind. If you have ever crashed without back-up you would know what a disaster that is. We back up all our PC and our NAS continuously.
Vorteile:
Carbonite is easy to set up on each machine. We can select what we want backed up. Restore can be done in a couple ways.
Nachteile:
Occasionally it will give you a message that something is not being backed up and 99% of the time if you check you will find it was being backed up anyway. Just little glitches like that.
Backup software
Vorteile:
High value for money. Great back up schedule. Ease to restore files.
Nachteile:
Challenge to remove backed up files you delete from machine. Some times too many files are restored.
Antwort von OpenText
vor 3 Jahren
Hey there - Thanks so much for leaving us some feedback! Have you tried working with our support team regarding the challenges you're facing to remove backed up files?
Perfect backup software!
Vorteile:
The tool does exactly what you need it to do - back up your hard drive to the cloud with ease!
Nachteile:
None - software is fantastic and has saved me once during a hard drive failure!
I can get support to help me
Kommentare: it a saturday so i asume the level 3 tech are not working and no one can hepl me reinstall the sofware...so right now my last back up was 10/31/18 and its 3/23/19 ...ouch
Vorteile:
that it backs up my files on my computer?
Nachteile:
its does not work, the software stops working and does not back up my computer. the last time it backed up my computer was Oct 31 and it March 23. so I call support spend an hour trying to get them to reinstall the software. and the said i need a level 3 tech to do so. so they are going to call me back in the mean time the software is off line right now ... this is crazy.

Non-intrusive backup software.
Kommentare: The software was quick and easy to install, and the first backup doesn't take too long. Once you have it set up, there's a small green dot beside everything to let you know it's safely backed up by Carbonite. Wonderful software.
Vorteile:
By far - what I most like about Carbonite is once it's installed, you pretty much forget about it. Lots of backup software requires frequent attention, but Carbonite just does its thing without bothering you.
Nachteile:
There's nothing negative to say about Carbonite.