MyRouteOnline

Saved the day

Vorteile:

We were running a fundraiser for our school. We used to manually figure out delivery routes. Using My Routes Online saved us hours and hours of time. We simply uploaded our spreadsheet of addresses and choose the amount of driving routes and the software did the rest.

Nachteile:

No cons. In a school setting we only need routes a few times a year.... Now if it could grade papers... Then we would be talking:-)

Great tool and great company

Kommentare: Our experience with MyRouteOnline has been exceptional. When COVID-19 pandemic struck, our nonprofit food pantry needed to quickly switch our service model and we decided door-to-door delivery would be the safest and most convenient for our clients, many of whom us public transportation in normal circumstances. MyRouteOnline is easy to use for our administrators and our drivers, while making the process of reaching hundreds of clients much more efficient. What impresses us most, however, is their customer service. The team at MyRouteOnline has gone above and beyond to help meet our needs as a nonprofit and have been incredibly quick in responding to our questions.

Vorteile:

The address upload process is incredibly easy and the software makes it simple to complete the inevitable data cleanup needed with street addresses. Perhaps the most helpful features are the user friendly route customization options. Because our nonprofit receives help from volunteer drivers, the number of routes we need varies from day to day. MyRouteOnline makes it simple to optimize our routes based on changing needs. Finally, the app makes it easy for us to transfer routes to our drivers and for them to navigate.

Nachteile:

We have been very satisfied with the software. One feature that would be helpful in our work specifically is the ability to split the stops unevenly among our drivers, since volunteers have varying vehicle capacity and time availability.

A solid route planner

Kommentare: Please don't take the what I like least section to heart because I genuinely love this program and its a real life saver for me even with copy and pasting hundreds of addresses each week. I love the sleek new update and I hope you guys don't stop improving it. I genuinely think an interactive tour for new users would be beyond helpful. Like I mentioned before I find the guides that are currently available not helpful and some sections just mention the fact that you can do something without actually explaining it to a point where its useful.

Vorteile:

I loved loved loved the fact that I could title each stop. Every address corresponds to a dog we pick up which I then set a pick-up time for in our software. This feature hands down won me over. At first it was really nice to just put the dogs name and address then have a route. As I became more confident with the software I was able to explore other options for automatically optimizing our routes for efficiency. The new update is so much cleaner and user friendly. As soon as I noticed the Beta option, I used that going forward. I like having the ability to save routes which is a huge time saver for me! I don't have to leave the routes open anymore; if a client requests a service that needs to go in one of the existing routes, it's so easy to load up the route and add it in last minute since importing addresses isn't an option for me... at least I don't think so lol

Nachteile:

There is a serious lack of information on how to use the program. Personally I find the information that is available hard to navigate, all over the place and dysfunctional. The videos that are suppose to help you get started look like they were from the 90's, very dry content and not overly helpful. Popups that you could enable or disable would be neat. It could guide you along the way when starting to help you get the most out of the software. Or even little hint buttons beside items that explain how to use it and what it actually does. How does performing a specific action effect the outcome? For example: mixing territories... I haven't the life of me what that is for. I would love to be able to manage multiple routes without having to open several tabs on my computer... I think this is already an option but I'm unable to figure it out and that's a huge dissapointment. The algorithm doesn't always setup routes efficiently and lots of times I can rearrange it to make it shorter. Thats not an issue but what would be nice is when using the drag and drop to rearrange you could select multiple stops instead of waiting for it load a new route with each adjustment.

The Best Routing Software and Customer Service on the Market

Kommentare: Unlike other routing options out there, and we look at everyone we could find, My RouteOnline is focused on businesses other than trucking. It has all the features a non-trucking business would need and the classic version of the program is well done and streamlined. The new version has some added features that some may need but the downside is a lot of the features in the classic version have gotten more convoluted requiring more user input to complete the same task. The nice thing is you have options to use whichever version you prefer “for me it’s classic version all the way”.
For my colleagues and I, My RouteOnline has been brought down to us by the routing gods in the sky. None of us can go back to the stress of not knowing if we are going to make our appointment times, not to mention all the hours saved from not having to manually enter in all the addresses into a GPS and, the list goes on! My business relies on this product and I trust the developer, as such we are not interested in looking at any other products and we will be using this product indefinitely.
If you have a business where you have multiple stops each day with or without appointments you are spinning your wheels and burning valuable time if you’re not using this product.

Vorteile:

Some years back my colleagues and I were looking for a routing solution and we had a clear idea of what we were looking for. Our service requires us to drive all over the county and be on time for all of our appointment windows. My RouteOnline is simple to use, we can easily upload the routes to our Garmin GPS’s in our trucks, we know well in advance if we’re not going to be able to make an appointment window and can make adjustments with the customer in advance in a relaxed and timely fashion.

Nachteile:

Love the classic version, dislike the new version because the new version has gotten more convoluted requiring more clicks and consuming more time to complete the same task then in the classic version. New features in the new version are fantastic but for me not worth the added headache and hassle of dealing with unnecessary drop-down windows. Time is money and efficiency is a top priority for me.

Best mapping program and personal service

Kommentare: This software has made routing less of a chore and being able to see all several hundred addresses mapped out at once gives a better overall picture of our service area. This allows us to do our best at being more efficient. I have been using this program for many years for our seasonal service business and I will continue using it for many years to come!

Vorteile:

Best features: ease of bulk entering and importing data. I appreciate that it keeps previous saved routes I don't think I will need but inevitably do. Each time I've contacted them about a struggle I had, they QUICKLY showed me easy ways to do the things I needed to do; they talked me through one over the phone and emailed me a short video - both for features I did not know existed and have made this portion of my job incredibly easier.

Nachteile:

I don't have any cons at this time. All the hiccups I had were things I did not know the program could already accommodate.