Chargebee

SaaS Billing Tool für Massengeschäft

Kommentare: Top Lösung für Massengeschäft ala Netflix oder Spotify, daher für teilweise individuelles B2B Geschäft nicht optimal. Großer Funktionsumfang der aber auch seinen Preis hat. Mit dem Support sind wir nicht immer zufrieden.

Vorteile:

Die Automatisierung und Integration in Zahlungsabwickler wie Stripe funktioniert gut. Top Auswertemöglichkeit für die gängigen SaaS KPIs.

Nachteile:

Für unser B2B Geschäft ist die Individualisierung der Abos nicht ausreichend. Außerdem sind die Prognosefunktionen für Umsatz etc.nicht gut.

Chargebee saved us a TON of dev time.

Vorteile:

I love that Chargebee allows young startups to get their feet under them before charging them. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it. It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. We use coupons to run promos and Chargebee makes that super easy. We use their hosted page for payments inside of an iframe and that has been helpful as well. Again the biggest thing as a young startup is not having to build all of that ourselves or asking the dev team to make changes every time we need to address an issue. Overall I've been very happy with Chargebee and we plan to continue to use them moving forward.

Nachteile:

I'd love for the reporting dashboard to be a little more robust and user friendly. It's not bad but it could definitely be better. Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up. It makes you change your password every 90 days, which is annoying to me but I guess it's more secure...

easy subscription management software

Kommentare: managing payments on saas product. using for invoicing and planning

Vorteile:

nice options available to flexible pricing options for SaaS. complete suite to manage invoicing and recurring payment. The test site for training prior to using is also very useful. We are able to use it really well due to this feature and we can train new employees on the product as well.

Nachteile:

payment gateway integration can be a little more seamless they always encourage stripe, but a lot of spurious txns get generated on that platform.

Grossly incompentant

Kommentare: If I could do things over again I would have selected a similar provider even if I was forced to pay several hundred dollars per month it would have obviously been worth it. Now I have to make the decision of whether I want to potentially lose over half my subscribers again like the last time I switched billing systems (to Chargebee) or accept that I'm locked in for life.

Vorteile:

Easy to set up and has a good API. Support is good and fast response so long as the issues are simple and don't involve anything technical.

Nachteile:

The backend system is grossly unoptimized to the point many of my customers cannot be billed anymore. I was not informed of these issues when signing up and was promised that the system would be able to handle my very specific usecase. It clearly can't despite me giving them actual numbers. I've already lost over $6000 in charges I can't add to my customers' invoices and a few thousand dollars in invoices that can't be generated. For the past two months I've been unable to add charges for any of my customers and keep getting the runaround by different support agents as to what the cause is. First I was told I was violating a 150 API calls per minute limit despite the fact that not a single call had gone through successfully in the entire time period they were citing but also I'm skeptical of because each API call I make to their service takes between 2 and 10 seconds to complete. Now I'm told I need to batch things weekly because adding charges to my customers is too taxing on their CPUs. Billing line items should scale linearly but it is clear from how quickly their API bogs down that it scales exponentially for them at best and likely even worse. I never had this problem with my previous provider and they aren't even a billing or invoicing company.

Advanced Subscription Billing and Revenue Management

Vorteile:

It automatically handled a customer's plan upgrade, ensuring seamless billing without any manual intervention.

Nachteile:

It took me a while to understand all its features and settings, which delayed its implementation into my billing system.

Helps me run a smooth sales call!

Kommentare: Overall it's been very positive! Have always received help when needed, and as I have things set up, it runs smoothly and efficiently for my day to day workflow.

Vorteile:

I love how easy it is to grab a link to a plan when I'm in the middle of a call and process payment when a buyer is ready on the spot. Having that functionality helps me move sales along faster and more efficiently.

Nachteile:

It is difficult to navigate the setup and customizations when needed.

great product with an even greater support team

Vorteile:

Chargebee has been instrumental in helping our software company's monetization team streamline development resources by automating payment collection, invoicing, email notifications, and subscription management. Additionally, Chargebee's customizable platform and support for 30+ payment gateway integrations have empowered us to experiment and iterate faster, adapting our monetization strategies to meet customer needs. The real-time SaaS metrics and analytics insights provided by Chargebee have been invaluable in understanding our subscription business's unit economics and making data-driven decisions for business growth. Furthermore, Chargebee's seamless integration with popular tools like Shopify, Squarespace, MailChimp, and Google Analytics has significantly enhanced our operational efficiency.

Nachteile:

While Chargebee offers a comprehensive set of features, there is a slight learning curve involved in fully harnessing its capabilities. As a Product Manager, I had to invest some time in understanding the platform and its various functionalities. However, once familiarized, the benefits far outweigh the initial learning investment

Chargebee Impresses Me Due to Its Easy to Use Features

Vorteile:

Chargebee Is a billing tool that has effective features. Chargebee is reliable and simple to implement. It has great customer support team.

Nachteile:

I do not dislike Chargebee at all. Chargebee has been brilliant.

Chargebee: A Brilliant Revenue Growth Management Software

Vorteile:

The impressive capabilities of Chargebee has been making it a reliable revenue growth management software. It has been so impressive.

Nachteile:

I like the impressive features of Chargebee. No dislikes for Chargebee.

Chargebee: A Billing Solution that Has Effective Features

Vorteile:

I like the effective features of Chargebee. Chargebee has been reliable when it comes to billing.

Nachteile:

Chargebee has effective features . No dislikes for Chargebee.

Chargebee: An Easy to Use Payment Processing Solution

Vorteile:

Chargebee is an easy to implement payment processing solution. I enjoy the reliability of Chargebee.

Nachteile:

No dislikes for Chargebee. Chargebee has been the best.

Code quality is terrible. UI is confusing. Full of bugs.

Kommentare: A total disaster. Spent over 2 months trying to get everything working, but I kept hitting bugs and problems.

Vorteile:

The backend code looks nice, but the frontend is a disaster.

Nachteile:

Obviously no one is testing or maintaining the code. It's half baked, buggy and the user interface is bad.

In Betracht gezogene Alternativen: Recurly

Warum Chargebee gewählt wurde: I don't like Wordpress or PHP and wanted something more modern. Unfortunately Chargebee's code is old and crusty and worse than Woocommerce.

Zuvor genutzte Software: WooCommerce

Gründe für den Wechsel zu Chargebee: I should have done more research. Chargebee is a 'unicorn' with 300 million dollars. I don't know what they spent the money on, but obviously not the code. It's all marketing and hype.

To be avoided, it will cost you LT!

Vorteile:

Chargebee started as a good product challenging Recurly but now it's really one of the worst decision we ever took

Nachteile:

Their representative explicitly lied to to us to get us on a higher pricing in order to get his bonus and then you are stuck with another representation trying to get you to pay even to get his bonus aswell for the same feature that were promised earlier by someone else. Their management really needs to train their staff better & decide on a pricing policy that aligns interest (fixed or variable -- you can have it both ways! ) First chance we get, we get away from this scamming company!

In Betracht gezogene Alternativen: Recurly, Odoo, Zuora, Stripe, GoCardless und Zoho Invoice

Account renewal team is a complete disaster : hidden fees

Kommentare: Disaster on the invoicing and billing part in our case because of the overusage and renewal team

Vorteile:

Great integration with Salesforce Great for multi-entities Many useful features and overall ok product

Nachteile:

The renewal team will rip you off : they will charge overusage fees (Over 12K per month on a 3K /month contract) with 0 notification sent, 0 approach from the account manager. Once you try to renegociate, they don't want to use the overusage fees (36K in our case) to pay off the new contract. Never had such an experience with any saas and we consume hundreds of them

Seamless subscriptions and recurring revenue

Vorteile:

Chargebee allows our team to seamlessly manage subscriptions and recurring revenue. UI is simple and clear, with all the features required

Nachteile:

We haven't had major issues with Chargebee in about two years of working with it

In Betracht gezogene Alternativen: Stripe

Easy with many possibilities

Kommentare: Simple to set up and easy to use. Nice support for customers.

Vorteile:

The implementation into our product and Slack. Statistic overview. It is very easy to set up customer and provide them also with info/status mails too.

Nachteile:

To be honest, chargebee gives me more that I expected :D. Billing and subscription service was that what we need. And of course, the different types of mails notifications.

"Very convenient and flexible service"

Kommentare: Exchanges and membership the executives is really simple and coordinating the framework with our CRM was extremely speedy and powerful. The presentation of the organization expanded as it is truly simple to explore between our CRM and chargebee frameworks.

Vorteile:

UI and straightforwardness. Everything is set consistently and regardless of whether you have a past encounter with Chargebee it's exceptionally simple to become acclimated to it. Effortlessness and a speedy expectation to absorb information make it an extraordinary apparatus for all exchange based cycles.

Nachteile:

In some cases we get issues with webhooks and API's on our different member framework that is associated with Chargebee, however I'm certain it is handily fixed. We trust that these reconciliations issues will be settled.

Really ease the pain of implementing payment processing

Vorteile:

Really ease the pain of implementing payment processing. I have tried implementing Braintree without Chargebee and it was a nightmare.

Nachteile:

I have nothing to complain. They are improving all the time and doing its job.

Chargebee is great!

Kommentare: Our small local professional org / non-profit was looking for a newsletter / member management system that was supported and not going to break the bank. During our investigations of MailChimp, we learned about Chargebee. While a relatively new company, we were given confidence by MailChimp's endorsement. We went live a week ago with our new solutions and cannot be happier.

Vorteile:

We've found Krish and his team to be super helpful. They were responsive and informative to our pre-sales questions and have been helpful setting us up with their system. Generally, the product is very easy to use. They are receptive to feedback.

Nachteile:

Since Chargebee is a new company, there are a few rough spots, for example, when using their hosted payment pages, any payment errors are generic. Also, for someone not familiar with payments, some of the configuration took some work.

Enabling Businesses to Monetize their Subscription Models Effectively

Kommentare: Additionally, Chargebee's customer support and documentation are well-regarded, with many users praising the company's responsiveness and helpfulness in resolving any issues or answering questions

Vorteile:

Streamline your subscription management with Chargebee's all-in-one platform,Chargebee's powerful billing and revenue automation features make subscription management a breeze,Get paid faster and grow your business with Chargebee's flexible payment options

Nachteile:

Chargebee's revenue recognition capabilities give you accurate insights into your business's financial health.

Simply Awesome Subscription Billing that JUST WORKS!

Kommentare: I''ve been relying on Chargebee to handle all subscription needs for my online wordpress maintenance service for the last 3 years. They always went above and beyond my expectations in helping me with anything I asked of them. I have never once encountered a problem due to their service! I love their team. I respect their leadership. I highly recommend you check them out!

Vorteile:

Fast and easy setup, Intuitive UI, Rich features, Flexible, Stable, Great support

Nachteile:

None! Never had an issue.

Useful for user tracking

Kommentare: Satisfying and reliable until you try to get it to do more.

Vorteile:

This gives me a better insight into what's happening with our software (with sign-ups, churn etc) than Google Analytics and other tools.

Nachteile:

Some of the data is artificially limited - like you can only view through 1-8 days, 8-30 days, 30-90 days, 90-120 days...it doesn't make sense, and skews the data.

An excellent choice for big businesses

Vorteile:

Simple integration and easy to use features make it excellent choice for any big business. It provides all necessary tools for an ecommerce business and very rigid on data security.

Nachteile:

There are few plans but I must say it is very expensive to run for a small business.

Perfect for Non-tangable service based businesses

Kommentare: Found Chargebee after switching to braintree payments for my credit card processing needs. Super simple setup, and easy to create products and customer subscriptions. Hosted payment pages make collecting payment securely a breeze.

Vorteile:

Inexpensive payment portal and customer database solution

Nachteile:

n/a

Great for startups

Kommentare: I use Chargebee primarily for charging for subscription plans. It's been great for starting up because there aren't any upfront costs

Vorteile:

Their freemium plans is great for startups. You don't have to pay Chargebee for anything until you generate $50000 of revenue on their platform. They also offer a test playground where you can mess around without breaking anything, which is nice.

Nachteile:

Transitioning some of the data from the playground environment to the live environment was a bit confusing.