Elite EXTRA

Elite EXTRA Deployment

Kommentare: We are pleased we made the decision to go with Elite EXTRA. It's a solid platform with more features and a large install base of automotive parts delivery companies like APH. The implementation and training team were very helpful getting us live at so many stores in such a short period of time, they were great to work with.

Vorteile:

The Elite EXTRA product is robust, feature-rich and an excellent fit to the automotive parts delivery business. The staff at Elite EXTRA also know our business inside and out and were very helpful in showing us proven best-practices for getting the most out of the service.

Nachteile:

We have not been able to deploy the "Driver Self-Dispatching" feature yet because it requires our paper invoices to have bar codes on them which we are waiting on our software development team to implement.

Always improving

Kommentare: Great vendor to deal with. Willing to work with customer to fit specific needs.

Vorteile:

Ease of use and integration into our POS system. Support staff is responsive and always great to deal with.

Nachteile:

Bummed i have not invited to ping pong tourney.

DELIVERY MANAGEMENT

Vorteile:

TRACKING DELIVERIES AND DRIVER ROUTES IS A GREAT FEATURE THAT HAS COME IN HANDY SEVERAL TIMES

Nachteile:

DIFFICULT TO NAVIGATE THE PROGRAM SOMETIMES AND TO TRAIN NEW PEOPLE

Best dispatching software we have used so far

Kommentare: We have had a good experience with elite extra and the integration it provides.

Vorteile:

Love the tracking, routing, and features

Nachteile:

We do not have any cons. If i had to choose the reporting takes some getting used to so we can find what we need

elite review

Kommentare: its been great but would like for elite to offer classes on learning how to use elite to its full potential

Vorteile:

I like that its very simple. I wish it offered more features.

Nachteile:

sometimes the editing routes take forever, my location has alot of orders so I dont know why sometimes it lags

Dispatching for Healthcare Company

Vorteile:

Elite offers us real time tracking and optimized routing options to deliver blood products across the state expediently. Personally i find elite to be user friendly and probably haven't even scratched the surface on all of its features. Easy history search functions allow me to revisit any jobs that need further data or to resolve a discrepancy easily. Elite takes a lot of stress out of dispatching emergent life saving products on a daily basis for me.

Nachteile:

Not many complaints to come up with for this software. Minor bugs have been a nuisance at times, but easy to reach tech support has helped to either solve issues in real time, or put on the radar for future updates. Once i gained a working knowledge of this product, it has been easy to use and there have been minimal deficiencies. The most common issue i have had has been stops not closing out in real time but seems to almost exclusively be a cellular reception issue as we are in the bowels of hospitals rather than a software issue.

Elite Extra is a game changer.

Kommentare: Elite is exceptional. I can’t praise enough on how this program has helped our company over the years. Our drivers coordinate their routes and help save us money from saying they didn’t get delivered and we have proof of delivery and pictures.

Vorteile:

This program is very easy to use, and it helps coordinate our routes and save our company money. It’s a safety blanket for when customers have questions about deliveries being dropped off and ETA times of deliveries when we will be showing up.

Nachteile:

Nothing comes to mind no issues here and don’t have anything that comes to mind.

Good Product

Kommentare: So far the system is very good for it's intended purpose. It allows to the sales person and the delivery to plan the route together. The real time tracking and the route tracking of each driver is very good and helps to plan the day and the up coming days. Having a dot on the map showing where something needs to be delivered is also another way to create the best route for each driver. Overall it is a good product once you figure out all the little icons.

Vorteile:

Being able to have both their route drawn on the map and there current location allows for estimating the drivers return time and if they will have time for another delivery. Additionally, building routes for multiple drivers helps to make deliveries more efficient and helps to limit overlapping delivery areas. The easy of building routes and customizing the order makes the system very user friendly.

Nachteile:

One draw back is that the system does not update the shipping address when it is changed in the ERP system it is tied to. The color scheme needs to have some options so that the dispatch screens can been seen better. Currently, the white and the light grey our close to the same color so it's hard to tell what is highlighted and what's not. Especially, when project the software on to a large screen TV.

Love some of the Features

Kommentare: My experience for the most part has been positive. There have been times where our systems updated and orders haven't auto loaded however so far every time that's happened its been fixed within a couple of hours.

Vorteile:

That you were able to add picture taking. That I can call and request something be added and it usually happens within a day or two.

Nachteile:

It's auto routing. It would be nice for the system to remember the history of the way we route and start optimizing based on that.

GREAT PRODUCT

Vorteile:

DRIVER TRACKING AND PICTURE TAKING OF THE DELIVERY AT THE CUSTOMER

Nachteile:

THE INABILITY TO RESIZE THE MAP IN SMALLER INCREMENTS AS WELL AS NOT BEING ABLE TO REORDER THE COLUMNS IN THE ORDER GRID

Delivery driver tracking and route manifest

Kommentare: Overall it is a great program and fairly easy to learn and use. There are lots of tools and reports you can use to get monthly data as well.

Vorteile:

The fact I can track and see ETA of deliveries so I don't have to try and call the driver and play phone tag.

Nachteile:

How it loses connections and also the optimization is hit or miss on being right. For a new driver who don't know the area it can really goof them up.

Great delivery system!

Kommentare: Love it. Must have in all my locations, and we use it daily!

Vorteile:

Locating where drivers are in real time.

Nachteile:

Was a lot of information to get use to on one screen.

Happy Organization!

Vorteile:

The ease of use and the broad range of functionality it has.

Nachteile:

From my perspective I don't have any complaints. It does everything our organization needs it to do

NAPA Autopart Tracking - Fisher and Father

Kommentare: It is a useful tool for tracking route profitability and route management

Vorteile:

It is important for our business to be able to monitor deliveries and track proof of sales. I like to see where my employees are at and when they will be back to the store so that we can plan future deliveries.

Nachteile:

The scheduled routes feature is messed up. In regards to the process for returning parts, we need to put in the part number and the line code. i would like to be able to input the part number and for the the possible line codes to automatically populate.

A user friendly and very useful tool

Kommentare: My experience has been positive and it has proven in helping us maximize delivery efficiency.

Vorteile:

The ability to track delivery timing and provide the customers with accurate arrival time.

Nachteile:

Occasional improper mapping of customer locations

Super helpful dispatching and delivery software

Kommentare: Overall good experience, definitely worth the investment in the software to make sure deliveries are accurately tracked.

Vorteile:

Ease of use, accuracy of the gps with the trucks that the phones are on. Making routes is easy and it helps you figure out which driver has what orders on their trucks at all times.

Nachteile:

Sometimes the gps signal gets lost so it doesn't always update for a little bit.

Just get it!

Kommentare: We were told when we were first talking about using elite EXTRA to just get it and I would mirror that sentiment. If you are on the fence DO IT.

Vorteile:

Having proof of delivery including GPS points and photos has helped us to not lose money when a customer claims to have not gotten a delivery.

Nachteile:

Elite EXTRA has so many capabilities that have to be "turned on" and sometime we were not even aware that it was available. This is becoming less common because all the videos and emails are great.

TCI - Foristell

Vorteile:

The program allows us to visually organize and route our drivers efficiently. We can see where they are at all times and can easily add additional pickups or reroute them depending on where they are.

Nachteile:

Driver ETAs and total route time can often differ up to an hour difference over the total route.

The one software anybody doing deliveries should use

Kommentare: From start to finish setting up this service was a breeze. Their customer support is always ready to help, and setup was simple with almost no hiccups. It took our team 1 week to get used to the new procedure but they have been in love with it ever since.

Vorteile:

Elite EXTRA is easy to use and provides our drivers with critical information to plan out their day. Our dispatchers also enjoy the ease of use, and how simple it is to change paths on the fly.

Nachteile:

We wish the return system was automatically included in the price we pay each month. Returns included would be great.

Essential Tool

Vorteile:

Ease of use, real time tracking, ability to use geo code function when we don't a complete address.

Nachteile:

Having to log back in sometimes when we haven't used the app in a couple of hours.

One of the single best tools for your parts dept, hands down.

Vorteile:

Literally everything Elite Extra offers is phenomenal. My favorite part of it are the automated feature set ups. Takes all the work out of using it.

Nachteile:

I literally don’t have anything to say bad about this software.

Elite has Helped scale our business

Kommentare: Overall a great tool that has helped scale our business and grow a lot!

Vorteile:

It has allowed our clients to have a new forum in which they can view and track their customers orders. It has allowed us to modernize our systems and market ourselves better.

Nachteile:

The driver tracking and GPS systems on the app are not the best and sometimes take our drivers to the wrong locations. It also allows drivers to get off the app so we can no longer track them

Elite Extra A+ APP

Kommentare: I like and will continue to use the App. Easy to use and operate.

Vorteile:

All features that come with the App, makes tracking and deliveries on time

Nachteile:

I wish the return parts feature was less expensive to add and utilize the feature.

Parts Delivery

Vorteile:

We love the live tracking and proof of delivery options. Being able to take photos that are automatically saved under the invoice number allows for a secondary check system to ensure the correct parts and quantities got delivered if a discrepancy arises, allowing us to better take care of our customers and dealership.

Nachteile:

There are lots of options with reporting that we love. But they are set reports with only a few filter options. When reporting our profit, with driver mileage with customer info etc. I have to pull a few reports and combine them in excel. Would like to see more filter or include options.

Elite Extra Review

Kommentare: The overall experience with Elite Extra has been great.

Vorteile:

Helps assure my driver is in the right geofence.

Nachteile:

The updates and glitching that the mobile does.