Wer nutzt diese Software?
Winery tool for wine retailers and wineries which helps with direct-to-consumer (DTC) sales through e-commerce, email address capture, POS, fulfillment, market distribution and more.
Durchschnittliche Bewertung6 Bewertungen
- Gesamt 4.2 / 5
- Benutzerfreundlichkeit 3.7 / 5
- Kundenservice 3.5 / 5
- Funktionen 4 / 5
- Preis-Leistungs-Verhältnis 4.2 / 5
- Kostenlose Version Ja
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Mobile - iOS Native
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2005
WineDirect is the leader in winery direct-to-consumer (DTC) services including ecommerce, point-of-sale, wine club, fulfillment and marketplace distribution solutions. In an era of rapidly increasing consumer expectations, our unique end-to-end platform enables wineries to provide next-level service and create customer relationships that last. WineDirect is headquartered in Napa Valley and serves more than 1,600 wineries worldwide.
Die hilfreichsten Reviews für WineDirect
Bewertet am 4.10.2019
Winery running on Wine Direct
Kommentare: Overall our experience has been ok. It has been quite the learning curve going from our old system to Wine Direct. Overall, the software is usable, it just takes quite a bit of work to figure it out. Additionally, use the Customer service line. We have called them hundreds of times when we are unable to figure something out. For the most part, they are able to assist us rather quickly.
Vorteile: This software is easier to learn than expected, and it integrated with our other systems well.
Nachteile: The software has many restrictions that cause issues from a business standpoint. For example, you can only make 1 return per transaction. After that, the system will not allow any additional returns on that order. This causes problems from an inventory standpoint . Many of the processes are very long and require MANY steps. The old system that we used was much more intuitive. Additionally, there are many issues that Wine Direct creates on their own. The system will randomly formulate new lists that move members from non shipping to shipping. Charges will show as pending on our end, but will go through on the clients end. Every time you click on an order, you have to research the customer name. For example, if you are looking for a particular sale, and have to open multiple orders to find it, you have to re-search the customer name after opening every order. Seems like a very small thing, but we have this issues multiple times a day.
Antwort des Softwareanbieters
von WineDirect an 9.10.2019
Hi Lauren - thank you for your review. We're glad to hear you've had a positive experience with our support team! But sorry to hear about your other frustrations. If you haven't already, I encourage you to vote on this idea in our Ideas forum for multiple returns on a single order: https://ideas.winedirect.com/ideas/MISC-I-84 Our product team uses all the input here to help inform what we build next. I've also passed along your feedback to our team so that they can reach out and try to resolve your outstanding issues with lists and charges.
Bewertet am 10.9.2019
Wonderful POS...lacking back office
Kommentare: I use WineDirect daily, and while it does leave a little to be desired in some locations, it does help me and my team assist our customers, update our website, and control our inventory as we need it to do.
Vorteile: the POS side of this software is really convenient and useful for our tasting room staff. It's easy to set your own layout, include photos, take separate payments, refund/exchange. All things that have helped the functionality of our tasting room.
Nachteile: The reporting is not easy to use and sometimes when I add a modifier to the report (ie. "don't include zero quantity) it will still show up in the report. the tools that are there for the website can be a bit confusing and not always the easiest to work with. I really don't like that we can't change a shipping address because it checks compliance before creating the label.
Antwort des Softwareanbieters
von WineDirect an 11.9.2019
Hi Jason - thank you for sharing your feedback. We're glad to hear you are having a good experience with our Point of Sale! I've shared your comments about our reporting tools with our team. I see you've voted on and commented on our Ideas Forum about editing shipping addresses; it is definitely something we are looking at for future consideration!
Bewertet am 27.3.2019
Wine Direct Pulls it All Together
Kommentare: WineDirect is essential to tie in all the pieces of running a wine club.
Vorteile: Handles functionality across multiple areas: Customer account, email communications, POS system and ties into fulfillment. They are always taking feedback and working on ways to improve the customer experience.
Unable to call for support; although they are very responsive to the email help tickets. Can be difficult to find the desired information when looking at the Documentation site for support.
System will not allow for multiple emails in an account.
Antwort des Softwareanbieters
von WineDirect an 28.3.2019
Hi Becky - thank you for your review! We are so glad to hear WineDirect is working well for you, but sorry that you've had issues reaching our support team. We are constantly striving to improve our service and have recently added staff and extended our support phone hours so we hope you'll see an improvement the next time you need assistance.
Thank you again for your support!
Bewertet am 17.9.2018
Kommentare: Very good. It is simple to use and customers have minimal issues.
Vorteile: After it's update, I find it much easier to navigate, and pull out the information I need. Very easy for customers to navigate on the POS side.
Nachteile: Sometimes navigating the spreadsheet layout can be a little difficult, it would be nice if they would simplify the readouts a little more for when you are looking for a quick glance, and not overall breakdown.
Bewertet am 28.7.2017
Runs every aspect of my online store and wine club with ease.
Vorteile: Customer Service people are always there to answer questions and the designed are adding new features monthly
Nachteile: I would love it if they offered CRM for my wholesale accounts as well, where I could track pending accounts as well as wines sold to existing accounts.