Sprinklr Platform

"My experience with Sprinklr"

Kommentare: We're able to promptly and effectively respond to all social media inquiries across all of the social media websites we utilize for our business. Along with this, we can quickly pull analytical insights to determine what it and is not working for us.

Vorteile: How it combines all social media sites. Rather than having to search through each social media platform, potentially missing key comments by users, Sprinklr brings all of those comments into one, easy to use platform. Additionally, Sprinklr allows you to use tagging, which makes for easy analytical reviews with specific campaigns being currently run as well as comparison to previous campaigns.

Nachteile: Still working out some glitches. Instagram direct messages do not currently pull through and that would be very helpful if that was resolved.

"Awesome social automation platform. Insane amount of features, and plenty of customizable options."

Vorteile: Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed. The product is extremely flexible, and able to meet the needs of a wide array of users on a social team - from designers, who can directly upload assets into a repository, to copywriters, who can upload copy into the posts for approval, etc. Reporting is outstanding, and covers off all major needs of an enterprise social team.

Nachteile: The occasional bug, but nothing a quick refresh can't solve. Biggest issue is some of the less intuitive features or questions are not able to be answered by their reps since they are still learning the product. However, their response time is always exceptional and they continue to work on the issue or education until there is a solve. Finally, we were fortunate enough to shell out for the enterprise solution, but it is on the expensive side. More cost effective credentialing significantly impact the features, which is a bummer for teams who can't afford the top level tiers.

"Soup-to-nuts social CMS tool"

Kommentare: We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.

Vorteile: Sprinklr has every feature a social media marketer could need - in the publishing, listening and reporting categories. Its robust system allows us to publish to 120+ social assets simultaneously - a HUGE time saver for the company.

Nachteile: Sprinklr's system is so thorough that it can feel intimidating or overwhelming to use. There are so many options to accomplish a goal it can be difficult to know where to start.

"Spinklr"

Kommentare: I am on a project at work and have been using Sprinklr for this project. It has been a great tool to store documents and have discussions.

Vorteile: I like how you can have a team discussion and it also saves the discussions and documents to use later.

Nachteile: I don't like how you have to actually have the software up to get the messages. They get emailed, but not for sometime later.

"Sprinklr is trying to be too many things at the same time. "

Vorteile: It's very extensive as a publishing and monitoring platform, but one runs the risk of getting lost in the proverbial forest. Custom dashboards for monitoring, custom dashboards for reporting, it has a steep learning curve. But once you're in, it's one of the most in-depth monitoring platforms available.

Nachteile: Steep learning curve, tries to be too many things at the same time without ever really focusing on one element. Customer support is mediocre at best.