Sprinklr

My experience with Sprinklr

Kommentare: We're able to promptly and effectively respond to all social media inquiries across all of the social media websites we utilize for our business. Along with this, we can quickly pull analytical insights to determine what it and is not working for us.

Vorteile:

How it combines all social media sites. Rather than having to search through each social media platform, potentially missing key comments by users, Sprinklr brings all of those comments into one, easy to use platform. Additionally, Sprinklr allows you to use tagging, which makes for easy analytical reviews with specific campaigns being currently run as well as comparison to previous campaigns.

Nachteile:

Still working out some glitches. Instagram direct messages do not currently pull through and that would be very helpful if that was resolved.

the world's best enterprise customer experience management solutions.

Kommentare: Sprinklr allows me to create and manage my advertisements in my company, and to finally generate the turnover.

Vorteile:

With the Sprinklr app, we can manage our social, marketing, advertising, research, commerce, and healthcare functions right from your phone. in addition it is easy to use

Nachteile:

Sometimes the app bugs and does not support all carousel images. the integration process with the application was easy

I don't like it

Kommentare: I don't usually have to use the software but there are absolutely zero times that I have used 100% correct. Very complex but at the same time does not have all tools I need.

Vorteile:

The only thing I like is that I can see all social media account from the company I work for in the same software.

Nachteile:

I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.

A great product with poor customer support

Vorteile:

Sprinklr can fetch real time comments, messages, posts from social media channels into dashboards which help advisors to reply to customer queries and/or concerns. It has extensive reporting and does social listening as well across social media channels where you can fetch posts using particular keywords.

Nachteile:

Sprinklr can do almost everything but there are sometime few misses. It misses to fetch comments or the numbers in the reporting are sometimes different from actual channel analytics. Their support is a major miss. If something needs extensive troubleshooting, the support will always try to brush it under the carpet and push back.

Sprinklr is game - All in one social media platform

Kommentare: It was an amazing experience using Sprinklr and i personally recommend it to have it if not yet in 2022

Vorteile:

It is fast, accurate & effcient. It understands the current marketing needs

Nachteile:

Granular permissions level. You have to go through a lot of process if you want to turn on a small option/feature