DanceBiz

We Highly Recommend the Software and the Customer Service

Kommentare: Amazing! Amazing!! Amazing!!!Everyone in the team (including [SENSITIVE CONTENT]) is very approachable, knowledgeable, professional and personable. Nothing is too big or too small - and is always resolved or improved. Many ideas are taken on board and developed - which is brilliant as the software is used by many different users who have different business models and experiences.

Vorteile:

The software saves us a great deal of time and money, which means that we can invest more in what really matters - the business and our students. The features are well thought through and continually updated to meet user needs. We have lots of opportunities to feed into the technical development of the software and highly value the availability of the support team to solve problems either through email communications (same day service), telephone calls or specific 121 training sessions. We cannot rate this highly personable and knowledgeable team high enough.

Nachteile:

No major cons. Any issues we may have had have mostly been due to our own lack of knowledge of what the software is capable of. Several 121 online sessions with Ashley, where we completely customised several features made business life so much easier.

No-nonsense software

Kommentare: Pleased with assistance and range of features included.

Vorteile:

Excellent customer service, functional software that covers any needs.

Nachteile:

Some features could be made more user-friendly or customisable, such as messaging, formatting, automation of windows etc. This doesn't however impact the overall quality of the software.

My thoughts

Kommentare: - I had a huge issue with it not linking properly with Xero when I first set it up which caused great stress. Everything seems resolved now.
- Customer service team is excellent with problems particularly the ladies.
- Sometimes you are sent the instructions to 'figure out yourself' which is annoying after paying so much per month

Vorteile:

- Linking registers to invoices to Xero - Incredible customer services - Great to have everything in one place - App is amazing

Nachteile:

- I know it's not all about looks but I look at it every day and every day I think I hate the way it looks. It's like looking at an old computer. - You can't rearrange order of items on the invoices once on - Despite the amazing customer service, I think the service is very costly and I am exploring cheaper options that provide the same service - The register print out is also very ugly. Other software products provide a much nicer register layout. - When invoicing, you can't remove certain people when to a group. For example, resending information about an event but I have to send to everyone including those signed up for it. (You can, but you manually have to go through the email addresses to delete it which is tedious.)

Dancebiz

Kommentare: Getting info out to customers in an emergency ( when a fire alarm has gone off, or snow has meant the building has closed early). Tracking trends. Automation.Communication. Dancebiz is a hugely valued business tool. The Dancebiz team are exceptional.

Vorteile:

Set up was simple. Support is excellent. [SENSITIVE CONTENT] and team provide excellent customer service. Throughout the pandemic they offered really useful free seminars. The software itself is user friendly and saves lots of time. Statistics feature is great for business planning. Integration with Stripe is great. Customer interactions is so useful in following back conversations with individual clients. Invoicing cuts the time spent on invoicing from 4 days to a couple of hours. So many things that I wouldn't want to be without.

Nachteile:

There really aren't any cons, except the additional cost for txt messaging.

ThinkSmart software changed my business and started MAKING me money

Kommentare: A constant problem for a business owner is time - and Dancebiz gives you so much time back!
A one stop place with enrolments, customer files, attendance histories, multiple access (so each staff member can access roles and mark them individually). Automated invoicing - LIFE changing after spending years manually typing up individual invoices and then not knowing if they were ever even paid - DANCEBIZ helps me MAKE money! The added features eg; texting on birthdays, sending clients direct notifications has taken my business to the next level, making us look sharp, on the ball and professional all the while still staying personal with over 600 students. I LOVE that I talk to an Australian on the phone EVERY time I call and also that the software company is continuously evolving and developing the program so I know my services to my own clients just continue to get better and better thanks to their hard work in developing the best program on the market.

Vorteile:

The online enrolment system that then works together with customer profiles to create automated invoices. This saves time and staffing costs that were otherwise being spent on a job that could be automated. People are able to enrol into the chosen class via online website BUT STILL then having personalised human contact immediately from us with a customized email reply. Another fantastic feature is being able to email or text at the click of a button to a filtered/selected audience. The advantage of being able to integrate across to Xero is another timesaver for the business and makes us money in the long run as we are able to have an up to the minute gauge on where the business is sitting financially and what money is owed. The invoice features are easy to use and the ease of being able to add late fees to overdue invoices or additional items (either to an individual invoice or as a bulk to a group) makes it easy to charge clients fast and simply. The integration of the direct debit systems also means less time on the 'books' for our staff trying to chase money when it's all being done at the back end for us. At concert time, the convenience of being able to plan a concert and it's timings and what children are in each dance thru this program once again is another time saver, allowing our staff to easily input their classes and information for all other staff to be able to see. The value for money with this ever growing and developing program is outstanding!

Nachteile:

There is nothing directly negative about Dancebiz's program within the regulations of Australian systems and law. When there is something that Dancebiz "can't do" it is usually because there is a larger rule in place that stops the program from being able to have it. So I focus on all the positives it has to offer and usually find a way to manage the challenges, knowing even if I was using another program I couldn't have that feature anyway.

I couldn't do without DanceBiz

Kommentare: DanceBiz saves me so many hours each month - the ability to email or text either the whole school or a specific class/level is a great feature. Being able to do the register on my phone or iPad is saving me having to print out registers.

Vorteile:

I love everything about DanceBiz - the system and the support you get from the staff who are all lovely. It saves me about 20-30 hours a month in administration it really takes the stress away and lets me concentrate on teaching. I now have online registration integrated through my website which enables customers to enrol at any time without waiting for me to send the registration email. I've just discovered the event planner which is going to be a huge time saver at showtime.

Nachteile:

The only things missing for me is being able to schedule emails and not being able to print labels from the event planner.

Good product other companies out there that are much cheaper for the same thing

Kommentare: I really like the product but as a not tech savvy person I find it very complicated and would love some sort of instruction manual! I can never find the solution in the help section so I contact customer support. The support staff are amazing and so helpful! I feel there are a lot of services in the software that I am unaware of which may be able to assist me but I don't know how to find out about them.

Vorteile:

It has cut my admin hours down so much. Everything is all in one place. This invoicing and registers have really helped my business

Nachteile:

Complicated to use, not many instructions so I need to contact customer support if I am unsure of anything, there are much cheaper options out there that do the same thing.

I wish I'd used DanceBiz years ago!

Kommentare: DanceBiz has consolidated my administration and made the day-to-day running of my business so much smoother and less stressful. I have tried other software, and found danceBiz to be much easier to use and visually a lot clearer. The support team - [SENSITIVE CONTENT HIDDEN] especially - have been AMAZING. I ahve been supported every step of the way and am so grateful for the team's help.

Vorteile:

With a full-time teaching workload and a young family, administration was becoming overwhelming. DanceBiz has allowed me to streamline my administrative tasks and view everything in one place - it is so accessible and easy to use. My company teaches Dance and Drama at 5 venues, and I found it difficult to find software that could adapt to my company's business model, where over 100 students are on a rotating timetable, taking different lessons at different times on different days each week. DanceBiz was the only company who said they could help me with this - their team have supported me brilliantly throughout my integration onto their system, and I am now invoicing with ease and my teachers have easy access to online registers. I cannot recommend DanceBiz highly enough!

Nachteile:

Any problems I have encountered, DanceBiz have been able to help me with. The only things I would change if i could would be to have more choice over my invoice template - I would like more features so I could have a template more bespoke to my company.

Dance Biz

Kommentare: DanceBiz has made managing a large theatre school so much easier and cut down on my admin time.

Vorteile:

Dance Biz is a complete class management software. It is filled with features.

Nachteile:

It is based on a slightly outdated database and could really do with a bit of a facelift to make it more user-friendly. The fees are a little confusing. You get charged for each extra thing you do, such as adding on text message facility, adding extra users. With other systems this is a built in cost.

AMAZING- Dancebiz is nothing short of life changing!

Kommentare: Just brilliant, nothing is too much trouble and I have had to make my previous admin redundant as the software does so much!

Vorteile:

The staff at Dancebiz are nothing short of extraordinary. The time, help and care you receive as a customer is first rate and I would not be without it! [sensitive content hidden] are all brilliant and so helpful. This package has changed the whole way I run my studio!

Nachteile:

I still find the invoice process very hard and still rely on the team to help me with this each quarter.

Dancebiz has allowed us to take Control of our adminitration and spend time focussing on teaching.

Kommentare: Before we started using Dancebiz we were doing everything manually. Our business was growing so fast we struggled to keep up. Once we implemented Dancebiz is really helped gain control of our Administration and we have grown our business using the features of Dancebiz along the way.

Vorteile:

We really like how everything is integrated into one place - emails, text messaging, invoicing, Income reports, recital planner is amazing and the new notifications feature. We also like how fabulous the customer support is and how they are contently upgrading and evolving. The online enrolments and customer portals were a total game changer for us.

Nachteile:

We actually had trouble answering this question because when we have had issues or troubles in the past the ThinkSmart team usually listen and help us resolve them. The unpublished invoice balances showing in Customer Portals.

Software Saviour

Kommentare: I wouldn't be with out DanceBiz as it makes communication with my clients much easier

Vorteile:

This saves lots of admin time. Once it is set up, the software saves times as it creates invoices and you can email classes directly.

Nachteile:

There are lots features and it can be complicated especially to start with. I'm not sure I use all of the features.

Couldn't do without it!

Kommentare: Very good and couldn't keep track of the customers or students without it.

Vorteile:

Invoicing features and seeing what I need at a glance

Nachteile:

would love to have a mid selection for contacting customers from individual registers. At the moment all I am aware of is 'message all' or 'message selected' (individual). Online porthole is confusing to set up and thus haven't.

DanceBiz makes my business admin so easy

Kommentare: As a business, we absolutely love the overall function of DanceBiz, with over 15 staff we can all easily access things we need, and work well as a team to get greater results.

Vorteile:

How it easy it is to keep everything about my business all in on program. I love that I can click onto statistics and see up to date reports and also that it integrates well with XERO which helps with my book keeping systems.

Nachteile:

One tiny feature of the program in amongst many great things is that when clients enrol online, if they enrol in one class, but email separately to enrol in a 2nd class I can't automatically do that in one move, I have to go out of one page and open another.

Love Love Love Dancebiz

Kommentare: It is freeing up my time. I have recently integrated Xero, Go Cardless and Stripe to make my studio cashless. I have everyones details with a touch of a button. I wouldn't go anywhere else

Vorteile:

I absolutely love how much time it has saved me with its automated features and no more carrying around registration forms! I love also that it is constantly evolving and new features being added and the support you receive.

Nachteile:

Sometimes the software has bugs which mean it crashes and it is difficult to get hold of someone as you need to send an email and wait for a call back.

Great time saver!

Vorteile:

DanceBiz is easy to use, and it makes daily admin tasks much easier and quicker E.g. sending out bulk emails to customers where you can select them in bulk rather than individually selecting them, making it a much quicker process. It's also great for enrolling new students into classes really quickly, and sending out bulk invoices at the stat of a new term, again saving lots of time.

Nachteile:

It occasionally crashes on me but this could be my computer rather than dancebiz.

Large Performing Arts School

Kommentare: We experience excellent customer service from Rep and the team. If we have a question or query they are always happy to help and are constantly working to improve the software and implement changes that we suggest to help efficiency. The software has saved us a fortune in man hours!

Vorteile:

We went from almost entirely paperwork to online and the process has made it far easier for multiple office staff to be able to work at the same time and see updated information.

Nachteile:

Sometimes it can freeze for a little while.

Makes Life Easier

Vorteile:

It has made a considerable difference to the running of our Dance School. The customer support is 5 star, always very helpful and prompt to reply.

Nachteile:

One needs to spend time to see how many different ways the software can be used in relation to the pricing structure, this entails a lot of time spent with a customer service representative to learn the details prior to launching.

Dancebiz makes life easier

Kommentare: The sync to Xero application is very difficult. I work at two schools, and both are having huge difficulties with this aspect of Dancebiz.
The administrative side of student records, and concert timetabling are excellent.

Vorteile:

Ease of use in most cases. All of the staff can use the functions they need, often with no instruction.

Nachteile:

Some of the online applications are difficult to comprehend and implement.

Great System

Kommentare: I am more than happy with dance biz I don't think I could run my school without it

Vorteile:

Integrates with my shop POS system, love the event planner its a god send.

Nachteile:

costly, had issues when linking with quickbooks

Making my life a whole lot easier!

Vorteile:

Reduces admin time considerably and it's being able to contact class members quickly and efficiently via text or email.

Nachteile:

Would be easier if there is a way to group invoices and keep notes on them. It can sometimes be a little slow.

DanceBiz is the best!

Kommentare: Amazing! Love the whole set up and the support team are absolutely fantastic - they respond so quickly to any question you have or book you in for a call to go through any problems or learning how to use a certain feature. I cannot recommend highly enough.

Vorteile:

The whole process was so easy to set up with the help of the amazing customer service team. Easy to use and navigate.

Nachteile:

Nothing - I like the whole system and now cannot imagine how I managed without it.

Great system

Vorteile:

I absolutely love Dance Biz! We have used for over 7 years and never looked back. Saves me hours and hours of admin Easy to use. Gives lots of options for class enrolments, payments etc. Fantastic customer service

Nachteile:

nothing really. The service allows us to run how we need to

DanceBiz

Kommentare: DanceBiz are always very quick to respond to any queries & are always updating to make things even easier/better for dance teachers.

Vorteile:

Cuts admin time down & I love the class email function.

Nachteile:

Medical info does not show up next to pupils on registers.

Easy to Navigate

Kommentare: Good.

Vorteile:

I find it very easy to navigate and to learn my way around the software.

Nachteile:

We seem to have a little trouble to changes from term to term not being maintained and few customers not receiving whole school emails, and there is no way of identifying this on our end.