Bloomerang

Excellent for Most Non-Profits

Kommentare: At a prior non-profit, I switched them from Raiser's Edge (desktop) to Bloomerang. I gained a ton of features and saved quite a bit. The conversion was painless. I've only had to contact support a few times and they have always been extremely helpful.
In my current role, I set them up with Bloomerang as their first database.
I have also recommended it on multiple occasions.

Vorteile:

Bloomerang is intuitive and easy to use. Creating and reporting with custom field has never been easier and really allows you to customize it to your needs rather than using a standard field for something else. The ability to create embedded forms is a lifesaver. The integrated email capabilities save me from having to purchase another solution like Constant Contact. Plus, these interactions are automatically recorded in the donor/prospects data file. The integrated DonorSearch option is convenient, useful and cost-effective.

Nachteile:

If my organization ran a ton of events, I'm not sure this would be my optimal solution. Currently, there is only one level of access - so I can't let a Board Member in to look around because any accidental changes they make would be permanent. I know that Bloomerang is working on this though.

Bloomerang is Wonderful

Kommentare: My overall experience with Bloomerang has been wonderful. The functionality has been smooth, a time saver, and a wiz as helping my team and I interact with donors. I was thrilled that the software is so easy to use that I did not have to invest a bunch of time into teaching our new head of development when they were hired--they easily figured everything out on their own with very minimal coaching. Not only that, when a problem was encountered, the support staff has been some of the best support staff I have called--they have fixed our issues every time.

Vorteile:

The features that have been most impactful to our small organization has been the seamless functionality of the Bloomerang Software. Drop down menus and easy to navigate dashboard has made the donor interactions easy and shorter on time than other software we have used.

Nachteile:

Of the great things I have encountered using this software, one downside has been the amount of customization included in giving forms. I have mild experience with CSS and coding--so I don't feel confident creating my own, but it would be nice to at least manage the font or bolding of event sponsorships so they stand out. As they are now, every level of sponsorship for my event is a paragraph of text with the amount smushed into the description of that they get at that sponsorship level.

Bloomerang (proceed with caution)

Kommentare: I think there were a few things in the demo process they could have shared with us, especially about the form.

Vorteile:

This review comes from someone very new to Bloomerang, but not new to the implementation process of databases. This product is very intuitive and easy to use on the back end. It has some great features and I'm excited to fully implement it for our organization. There team has been great to respond to requests and they offer some excellent webinars and education for fundraisers.

Nachteile:

This was not said at all in our demo process, and I failed to ask, so I wanted to share the information with those going through the selection process. They only have one donation form and it is not very pleasing to the eye. If you want to make any changes to it (font, setup, changing it to monthly only form) you must have experience with HTML code. Something I do not have experience doing. The best practice for monthly giving is to have it's only form, and unfortunately this is something we won't be able to implement because of the HTML coding requirement. Also, their email service is great but not automated in any way. So if you're planning to have a new donor welcome series of emails you must do it manually they do not have any email automation. We're now looking into MailChimp to possibly use for email automation.

Very satisfied customer! I would recommend 100% to any nonprofit!

Kommentare: Transitioning to new donor management software is always a bit scary because of how valuable donor information is to any nonprofit, but the customer service/transition team was excellent and communicated incredibly well throughout the whole process. Everything from pricing to the timeline was laid out and explained very well. Overall the process could not have gone any better, now two + years in we are still very happy.

Vorteile:

This software is very user friendly. I have used three other donor management platforms in my career and all were more complicated than they needed to be concerning donor management and reporting - Bloomerang has been great on these fronts. Training new staff and interns on the software has been super easy as well.

Nachteile:

There really is not a feature that we do not like or anything that has caused us any real concern in using.

Highly Recommended Program

Vorteile:

We switched to Bloomerang as an organization around a year ago. This program is intuitive and user friendly. The transition between programs was flawless and simple on our end. The data is well organized and easy to access. Our previous program required chatting with a representative every time we needed to create a report - however this program is easy to use and we've rarely had to use the chat feature! The times we've used the customer service chat have been fabulous. The people are friendly and very helpful! The training is excellent. We love how it tracks our fundraising goals and how simple the online donation form was to create. I also enjoy using the email blast feature - this has helped us reach out to our supporters in a new, easy way!

Nachteile:

I honestly don't have any suggestions at this point. This program is better than we hoped for.