Wer verwendet WalkMe?
Unternehmen, SMBs, Startups, gemeinnützige Organisationen, Behörden usw.
Was ist WalkMe?
WalkMe ist der Pionier der digitalen Adoptions Plattform (DAP), einer Enterprise-Class-Plattform für Führung, Engagement, Einblicke und Automatisierung. Der kontextintelligente Algorithmus von WalkMe rationalisiert die digitale Akzeptanz intern und extern und gewährleistet, dass die richtigen Benutzer die richtigen Informationen genau im Moment der Anforderung erhalten. Die DAP von WalkMe ermöglicht die Erstellung von interaktiven On-Screen-Sequenzen, die Benutzer in allen digitalen Erfahrungen führen und einbinden.
WalkMe – Details
WalkMe – Preisübersicht
WalkMe bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für WalkMe findest du unten.
WalkMe – Nutzerbewertungen
Zeigt 5 von 49 Nutzerbewertungen
Bewertet am 6.8.2019
WalkMe is great for digital adoption - bringing software end users up to speed
Kommentare: Very happy with this software. The WalkMe support team was also amazing!
Vorteile: My company used this software for a about 8 months to a year. We integrated Walk Me into our proprietary platform in order to help our web design agencies and their end users to better use our software, to become more self sufficient when using the platform, and to help make our platform more intuitive. The WalkMe interactive digital walk throughs made it extremely simple for customers to learn the ins and outs of our platform without our support team getting engaged. This software saved our support team significant time and energy!
Nachteile: Managing the Walk Me software can be difficult in a situation which requires constant updates to the digital walk throughs - during periods in which our platform was undergoing significant changes. However, though the process of updating our library of walk throughs was tedious, it allowed our end users to become familiar with platform updates very quickly with limited engagement from support staff.
Bewertet am 20.12.2018
Extremely robust platform for digital adoption
Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers.
Vorteile: WalkMe has a ton of functionality to allow you to create walk throughs and other types of dynamic user education. I love how easy it is to integrate outside content like videos, help desk articles, webpages, etc. with your custom walk throughs. Probably my favorite thing about walk me is that Customer Success and UX can use the platform to implement super detailed user education without needing to involve engineering much at all. In my experience, user education often gets deprioritized next to new feature development and bug fixes, so things like in-app onboarding and tool tips only get built when there's a bit of extra capacity, and it rarely is able to keep up with the evolution of the product. With WalkMe, the teams focused on customer success and experience can quickly implement the changes they want without involving half the company.
Antwort des Softwareanbieters
von WalkMe an 26.12.2018
Thank you for your thoughtful feedback on your WalkMe experience! We¿re glad to hear that our Digital Adoption Platform has helped scale your customer on-boarding efforts and beyond. It¿s also great to learn that WalkMe has enabled your Customer Success and UX teams to drive the value of your product to your customers. WalkMe is indeed a very robust platform, and for this matter we¿ve designed our Center of Excellence -- University, Community, and Playbooks -- to provide customers with a plethora of resources and templates to maximize the use of our platform and make it easy for our customers to customize content. We'll also continue to simplify our product in 2019. If you¿d like to learn me more about our Center of Excellence, or if you have any questions, please email us at email@example.com. Thanks again!
Bewertet am 1.8.2019
Do anything you can imagine!
Kommentare: We originally purchased WalkMe to use when onboarding new users. We soon discovered we could use it for dozens of other things. For example, we’ve used it to let users know “Hey, we’re aware of this bug,” to avoid a zillion support requests. We’ve used it to run surveys, highlight new features, everything. I can’t imagine working without WalkMe.
Vorteile: It’s amazingly versatile. Need to show users how to do something? Easy. Need to pop up messages about system status? You got it. Want to highlight a new feature? Done. Need to remind someone their fees are overdue? Done. You can do almost anything you can imagine with this system!!
Nachteile: Our only complaint is really our own fault. The system relies on static “tags” that our software doesn’t have. We have been totally able to work around it, though, using visible elements on the screen.
Bewertet am 12.7.2018
Ironically, it's incredibly hard to use their product
Vorteile: This can be very powerful software if set up properly. We were able to do advanced tutorials, though it took professional services to set it up for us. We found it the most powerful in the market from a feature standpoint.
Nachteile: hard to use. WalkMe is a software that makes it easy to show visitors how to use any product. Unfortunately their product is prohibitively hard to use. They have set up a "walkme university" and require 10 hours of training and watching videos just to get started. They typically give you a CSM for 3 months to help you onboard and throw in free professional services because most things are too hard to figure out.
Antwort des Softwareanbieters
von WalkMe an 23.8.2018
Pleasure to meet you, and thank you for sharing your feedback on WalkMe. I'm glad to hear that WalkMe is helping your organization with feature adoption, but disappointed to hear that you're experiencing difficulties using the platform. As this experience is atypical for our customers, I'd love to better understand some of the issues if you'd be open to a discussion. In regards to our Customer Support, the team is available 24/7 and is typically able to solve or escalate most issues fairly quickly. Please email us at firstname.lastname@example.org so we can learn more. Looking forward to discussing with you.
Bewertet am 8.9.2017
Kommentare: WalkMe is a pretty simple and creative tool to use to target your audience. It has benefited us in making it much easier to target our audience to download and use our services! We have received great customer support, which has helped us every bit of the way. WalkMe is definitely worth every cent with all of the feature reach functionality you receive!
WalkMe has a great resource management dashboard . Easy-to-use dashboard.
I can create customized walk-throughs for our customers to utilize to learn different tasks within the software. Overall WalkMe is just a fun and easy product to use.
Connecting with my customers resources feels very rewarding, and is a HUGH Benefit for us. It keeps us connected to our customers and meeting there needs.
Nachteile: Getting implemented was a bit tricky for us. It took longer than expected probably because our business and our process in general are a bit more difficult for others to grasp. You do need to have patience because you do need to build everything from scratch but once you are up and running that is when the fun begins. At least that was the case for us.