Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Deskero?

Deskero ist eine solide Helpdesk-Software mit Funktionen wie Multi-Channel-Unterstützung, Wissensdatenbank, Integration in soziale Netzwerke, integrierter Live-Chat, gespeicherte Antworten und bevorzugtes Kundenmanagement. Die Software zielt darauf ab, mit einem innovativen Social Monitor, mit dem Unternehmen alle aussagekräftigen sozialen Konversationen im Auge behalten können, die möglicherweise ihre Marken betreffen, soziales Engagement in die Kundenbetreuung zu integrieren.

Wer verwendet Deskero?

Deskero zielt auf jede Art von Geschäft ab, das Kunden auf eine persönlichere und bedeutungsvollere Weise ansprechen möchte, während es sich auf ein solides Ticketsystem stützen kann.

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Du bist nicht sicher, ob Deskero das Richtige ist? Mit einer beliebten Alternative vergleichen

Deskero

Deskero

4,7 (113)
9,00 $
Monat
Kostenlose Version
Kostenlose Testversion
62
7
4,8 (113)
4,6 (113)
4,7 (113)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
20,00 €
Monat
Kostenlose Version
Kostenlose Testversion
202
70
4,1 (6.726)
4,3 (6.726)
4,1 (6.726)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Deskero

Durchschnittliche Bewertung

Gesamt
4,7
Benutzerfreundlichkeit
4,8
Kundenservice
4,7
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,6

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
69%
4
29%
3
2%
Ray
Ray
USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

Deskero allows you to measure I.T., so that you can manage it.

5,0 vor 7 Jahren

Vorteile:

Overall, I've had a great experience implementing Deskero as our help desk & I.T. project management solution. If you can't measure your I.T. requests/incidents, how can you manage them? Deskero allows you to measure, so that you can manage. I compared several solutions before trying Deskero, and for price vs features, I found Deskero to be our best fit. We have used it for months to manage daily I.T. tickets/incidents, and for requests/projects. We export the data and prepare analytics to identify areas within our infrastructure that could use improvement. During the setup process, I had several questions, and Nicolo was available to answer each question quickly & efficiently.

Nachteile:

A few things weren't laid out in the portal the way I'd do them, the best way I could describe them is that they are a little quirky. However, Deskero support was there to answer my questions and resolve issues.

Andrea
Business Development in Italien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

In Betracht gezogene Alternativen:

Simple, complete, scalable and customizable with API

5,0 vor 4 Jahren

Kommentare: We automatized the creation of new customers and leads with API integration, we provide a self-service portal where customers can find the activation state of their services and any requests. We manage tickets of many types very easy: information, requests, technical help, economics, leads, prospects. We implemented live chat very easy. We can manage many customers with few operators. We are very satisfied.

Vorteile:

The product is perfect for tickets management and live chat implementation. You can manage as many ticket as you want and create as many chat widgets as you want, other competitors have limits on tickets or chats. It offers a simple CRM for basic tasks, but useful to store information to let operators answer customer requests. The API can expand automatization very well and information can be implemented or connected in a more complete CRM. Configuration is very easy, but complete, with e-mail template and workflow automatizations by rules and if-then conditions. There is a useful self-service portal for customers.

Nachteile:

The API documentation is very minimal and sometimes you have to ask for help to use some advanced requests, but the technical team is fast and give you complete answers. There are some bug here and there, like broken search boxes, nothing too serious, but as you write to technical team they fix them in very short time. I wish the CRM part is more complete with the possibility to create customers types and connect each others, more customized field types and the possibility to create group of customized fields to let operators read information very easy. It's not possible to create if-then rules with CRM custom fields. I wish more customizations for self-service portal, like pages creation (outside the knowledge base), top page banners or alerts, customized fields integration into pages.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung
Quelle: GetApp

Good but not cheap

3,0 vor 6 Jahren

Vorteile:

Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems

Nachteile:

The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione...

Antwort von Deskero

vor 6 Jahren

Hello! Thanks for your review. You can have full multilanguage support on Grow plan which is only 9 USD/month, so it's actually pretty cheap :) Kind regards

Marc
President in Kanada
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

In Betracht gezogene Alternativen:

Easy process to onboard ticketing system for our clients

5,0 vor 4 Jahren

Kommentare: We had a lot of request for website maintenance by email and managing these request manually lead to errors and not so happy clients. By implementing Deskero, our clients are well organized, requests and time are also documented and the followup is easy for both project manager (on our end), developer (on our end) and our client team.

Vorteile:

Clean and easy to understand / use interface. Support and implementation went smooth and well documented.

Nachteile:

We are french based company (Quebec) and the french language pack needs a bit of update.

Mark
Mark
Head of Products
Verifizierter Nutzer auf LinkedIn
Buchhaltung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

Used for client support email ticketing help desk

4,0 vor 8 Jahren

Kommentare: We use Deskero daily for incoming emails to our support address which in turn is auto handed out to 3 support desk staff. The system is quick and efficient.
We do not make use of the more advanced features as the functionality in the entry offer was pretty much what we were after.
We used to use our own OTRS system which was not bad but no where near as easy to use and did not look as good as Deskero does.
If you have a support desk and need the auto ticketing options on client queries then Deskero handles this perfectly well without any hassles.
Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents.

Vorteile:

Very easy to use Easy to setup, adding external mail account for incoming mails. Simple efficient layout. This is important when your agents are staring at it all day. Auto allocation of incoming queries is very good. Pricing is great

Nachteile:

None really, we are on the entry package with a few agents and it has been working well for the last few months.