Wer verwendet Deskero?
Deskero zielt auf jede Art von Geschäft ab, das Kunden auf eine persönlichere und bedeutungsvollere Weise ansprechen möchte, während es sich auf ein solides Ticketsystem stützen kann.
Was ist Deskero?
Deskero ist eine solide Helpdesk-Software mit Funktionen wie Multi-Channel-Unterstützung, Wissensdatenbank, Integration in soziale Netzwerke, integrierter Live-Chat, gespeicherte Antworten und bevorzugtes Kundenmanagement. Die Software zielt darauf ab, mit einem innovativen Social Monitor, mit dem Unternehmen alle aussagekräftigen sozialen Konversationen im Auge behalten können, die möglicherweise ihre Marken betreffen, soziales Engagement in die Kundenbetreuung zu integrieren.
Deskero – Details
Deskero – Preisübersicht
Deskero ist verfügbar ab 9,00 $/Monat. Deskero bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Deskero findest du unten.
Deskero – Nutzerbewertungen
Zeigt 5 von 97 Nutzerbewertungen
Bewertet am 5.2.2020
Easy process to onboard ticketing system for our clients
Kommentare: We had a lot of request for website maintenance by email and managing these request manually lead to errors and not so happy clients. By implementing Deskero, our clients are well organized, requests and time are also documented and the followup is easy for both project manager (on our end), developer (on our end) and our client team.
Vorteile: Clean and easy to understand / use interface. Support and implementation went smooth and well documented.
Nachteile: We are french based company (Quebec) and the french language pack needs a bit of update.
Bewertet am 12.9.2016
Used for client support email ticketing help desk
We use Deskero daily for incoming emails to our support address which in turn is auto handed out to 3 support desk staff.
The system is quick and efficient.
We do not make use of the more advanced features as the functionality in the entry offer was pretty much what we were after.
We used to use our own OTRS system which was not bad but no where near as easy to use and did not look as good as Deskero does. If you have a support desk and need the auto ticketing options on client queries then Deskero handles this perfectly well without any hassles.
Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents.
Very easy to use
Easy to setup, adding external mail account for incoming mails.
Simple efficient layout. This is important when your agents are staring at it all day.
Auto allocation of incoming queries is very good.
Pricing is great
Nachteile: None really, we are on the entry package with a few agents and it has been working well for the last few months.
Bewertet am 18.7.2019
Great App for the Price
Kommentare: We are still in the process of rolling this out company-wide, but the best thing about implementing a tracking system like this is having the ability to streamline, track, respond and organize all of the inbound requests from our employees. It also forces them to use the forms and provide the required information before sending a request and eliminates the back and forth that often occurs in trying to get everything we need to begin providing them with the support/requests they have.
Vorteile: I like a lot about this program, the ability to track tickets and respond from them as well as the ability to customize the portal. I've worked with several ticketing systems in the past and this app offers the same support to the people handling the tickets (agents) as any other ticketing system out there but for a fraction of the price (and far less backend coding!)
Nachteile: The software itself is very easy to use. The one challenge I have is not having a quick reference for FAQ or 1st line troubleshooting during installation. With that being said, I never had to wait more than an hour for someone to email me back. I know there is a lot more there that can make it more powerful but it's difficult to figure out what everything does without toggling between their webpage and your portal (vs. having the ability to hover over and see information or having a support portal embedded in the company portal for agents to use.
Bewertet am 5.2.2018
Good but not cheap
Vorteile: Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems
Nachteile: The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione...
Antwort des Softwareanbieters
von Deskero (Nabra Ltd) an 8.3.2018
Hello! Thanks for your review. You can have full multilanguage support on Grow plan which is only 9 USD/month, so it's actually pretty cheap :) Kind regards
Bewertet am 20.2.2019
At last, a product that understand the importance of multilanguage customer service
As a Canadian, I have customers who speak English and French. It's important to be able to communicate properly. Even if you live in the United States, you should focus on helping and service your customers in their primary language. Most similar services will have the multi-language option in higher, more expensive price tiers.
- Very affordable first tier pricing
- Generous free tier
- Excellent multi-language features
- Fairly simple and robust Knowledge Base
- Lots of settings and options
- Excellent customer support from the developers and help staff
- Mobile App
- API Deskero staff was helpful and understanding of our needs. They were also super quick at fixing a few odd french translation in their portal.
Nachteile: -Email integration is difficult if you don't have a dedicated address for incoming help requests from customers. Developers confirmed they are in the process of making this bit a little easier. -Very limited text formatting options when creating Knowledge Base or News article. You could paste HTML code but otherwise, it's mostly bold, italic and underline. -Branding and customizing options could be a little better with custom colours and not just a few pre-defined themes. Overall: After trying and looking around for alternatives, we are currently happy to settle with Deskero as our Help desk and Knowledge Base service. Fair pricing, great options for the first pricing tier and excellent communication with the staff.