ZENOTI

Kommentare: We have waited a long time to do this review as we have really taken time to grow into this very robust system. I have done other reviews on this website and when something doesn't work...I am not shy to report it. However, I have really enjoyed the solid staff at Zenoti. I like that we can communicate easily via text and also by phone when in a pinch. We have added various aspects of their system as we have grown. For example, we weren't using the email capabilities to their full capacity nor the text campaigns until this last 9 months. We also began creating memberships over the last year that are an increasing hit here with our patients. I think that if you have a limited number of items in your inventory, then you should definitely use Zenoti. We just had way too many items and we needed one that could hook up to a scale to measure grams, etc. There are a lot of cool features in Zenoti as you dig around. I think just knowing that it will handle all of your basic aspects for services and scheduling quite well is great and then knowing that as you get more familiar...after the onboarding is over, start to explore the other aspects it has to offer. All in all great product and really good people on staff. Makes me want to go to India to meet everyone!

Vorteile: We started using Zenoti before it was even Zenoti...it was called Manage My Spa!
-love the ease of creating services
-robust patient info database with ease for creating reminders for a variety of things related to payment and customer service
- ability to store CC info safely and securely
- reasonably priced text messaging system
- ability to create packages and memberships
- ability to create online purchasing of services and products
- can set up merchant account to accomodate facility as a health/medical facility so patients can use FSA/HSA cards
-ability to create html coded robust email reminders and follow up
-fabulous timely and friendly customer support. Do not let the fact that the customer support is in India steer you away. My experience is that the people of India and those working specifically for Zenoti REALLY understand business and the bottom line. They work hard to get things done in a timely manner.
- On boarding staff was really helpful
-Great marketing options from Text messaging to email campaigns.
-increasing number of good reports for business analysis

Nachteile: - we didn't like using this system for our very large inventory (7,000 PLUS items) - at the time (2 years ago) it took too many clicks to check our patients out and we found that for us we needed to keep our services separate from our retail options as patients were using FSA/HSA cards
- creating the memberships has been a challenge. We find that there are a LOT of options and we have needed to have our hand held a lot on creating them; however, once they are created, they seem to work great.
- creating the online store has taken a lot of hoops to jump through, but again - the customer support was right there assisting us every step of the way.
-it's not HIPPA compliant. So we have had to make certain adjustments in our system to accomodate this.
- For some reason their merchant receipts also state the sex of the individual. We have shared this with the staff and don't know why it's still on there. In the US, people really don't need to see that they are a Female or a Male who has checked out and purchased XYZ services. It just seems weird and irrelevant.

Vorteile: You have a beautiful dashboard to see appointments for the day/week/month, promo performance, inventory status, revenue and real-time online mentions. Dashboard fully customizable to your preferences. Automation is fabulous. It tracks retail products sold and will send how to use email to cliemt as well as reminder that your product is getting low and sends a promo to come back for another service offering discount. 3 apps one for management, employees and clients/public. Send push notifications, get instant feedback, eliminating a bad review reaching the web. Tracking employee performance for upsell, product usage and any internal metrics you want. Employees can see real-time tips, client reviews, performance between colleagues, status if goals or contests are set by managers but best is they can input client data building profiles to personalize their experience or direct market them. Club members? No problem. Automatically discount or whatever membership provides. Client loyalty options are endless. Thats only half.... Zenoti will be the number one software in a year. They have a huge infusion of investor cash for 2017 and will be the biggest display front and center at ISPA 2017. I used booker, spa soft and others. Not even close. Zenoti comes to your spa or salon and sets it all up. But what you put into it that determines what you're success becomes.