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seit 15 Jahren bei der Softwareauswahl

Was ist ZENOTI?

Zenoti ist eine webbasierte Software, die von mehr als 6.000 Spas, Salons und medizinischen Spas weltweit genutzt wird. Zur Kundschaft von Zenoti gehören sowohl Spas mit nur einem Standort als auch große Ketten mit über 200 Standorten weltweit. Eine ansprechende All-in-one-Lösung, die einfach zu bedienen ist und tatsächliche Geschäftsergebnisse erzielt, z. B.: erhöhte Kundenloyalität, höhere Umsätze und mehr Zeit, um dich auf deine Kundschaft zu konzentrieren. Zenoti ist alles, was du benötigst, um dein Geschäft zu optimieren und auszubauen.

Wer verwendet ZENOTI?

Zenoti ist eine webbasierte Software, die von mehr als 6.000 Spas, Salons und medizinischen Spas, Yoga- und Fitnessstudios weltweit genutzt wird. Zur Kundschaft von Zenoti gehören sowohl Spas mit nur einem Standort als auch große Ketten mit über 200 Standorten weltweit.

ZENOTI Software - 1
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Du bist nicht sicher, ob ZENOTI das Richtige ist? Mit einer beliebten Alternative vergleichen

ZENOTI

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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über ZENOTI

Durchschnittliche Bewertung

Gesamt
4,4
Benutzerfreundlichkeit
4,3
Kundenservice
4,6
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,2

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
63%
4
23%
3
9%
2
3%
1
2%
Chandra
Chandra
Owner in USA
Verifizierter Nutzer auf LinkedIn
Kosmetik, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Goodby Square, Hello Zenoti!

5,0 vor 2 Jahren

Kommentare: The sales, transition, development and support team are PHENOMENAL! At no point in our interactions did I feel dismissed, unheard or misunderstood. I felt confident with them the minute I spoke with their sales team and I have that same confidence post launch. Any issues we had were addressed and resolved the same day!

Vorteile:

Overall the software has many features and capabilities that can be easily customized to fit your business. This software is like the "Amazon" of booking software for salons and spas and a must have if you operate multiple locations. At present I can't and don't use all of the features but I love that I have the opportunity to grow into the use of the software and still expand my business in future. I loved the onboarding process the most as it had in depth training videos and how to articles on virtually every feature offered; and what I couldn't find or didn't understand the 24/7 support team addressed personally.

Nachteile:

So far, I don't have any dislikes about the program. There's a very steep learning curve when it comes to using this software but with daily use, I'll become an old hand at it in due time. The amount of settings this system has is incredible!

Antwort von Zenoti Software

vor 2 Jahren

Thanks for reviewing us on Capterra Chandra! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

Jonathan
Owner in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Zenoti to scale operations

5,0 vor 2 Monaten Neu

Kommentare: I have been thoroughly impressed with my company's Zenoti implementation process, led by [sensitive content hidden]. I was sincerely overwhelmed by the breadth and depth of upgrading from my Acuity-Zapier app patchwork to the comprehensive Zenoti solution. [sensitive content hidden] parsed and paced my deliverables with patience and intelligence. Their conceptual and technical expertise was most welcome and often inspiring as they performed seeming hat-tricks to reproduce my company's tailored membership programs, discount conditions and patient workflows. In moments when I was frustrated or confused, they were reassuring and quick to find workaround solutions for me. Software is only as good as its support. And for someone who has managed health care related information systems for over 20 years, this Zenoti team featuring [sensitive content hidden] blazed an unparalleled, superlative standard in both in terms of their effectiveness and friendliness. Thank you guys, thank you Zenoti.

Vorteile:

Highly customizable supported by a highly engaged implementation team.

Nachteile:

At first, I was confused about how to model my operations in Zenoti until I was assigned to an extraordinary India based implementation team, led by [sensitive content hidden] who helped create order and sense for me.

Lori
Spa CEO in Kanada
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Not for us.

3,0 vor 2 Monaten

Kommentare: It is a beast to maneuver. If you like to micromanage and know coding then this may be the software for you. It has been almost a year and we still have to constantly figure how to input or find information.

Vorteile:

I liked their potential. They have some very helpful people on their teams.

Nachteile:

Everything takes multiple steps. It is not user friendly. Transfer of information was wrong and had to be fixed multiple times. An arbitrary date was placed on all MB gift cards that were transferred over and was never fixed. Their Smart Bot never really worked for us. The software, for us, was very arduous to use.

Warren
Owner in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Implementation Experience with Zenoti

5,0 vor 2 Monaten

Kommentare: Implementation team was awesome. Very technically skilled, very responsive, very polite. The communication has been excellent. We deployed at busiest time of the year (December) and the implementation team went above and beyond the call to support us.

Vorteile:

User interface is easy to use. Logical structure of the system. Very easy to run reports. Dashboards for providers and manager.

Nachteile:

Forms could use some work. It will be great when they enhance how forms can be sent to guests.

Taylor
Creative Director in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A Lot to Take In, But Worth It

5,0 letzten Monat Neu

Kommentare: Overall the experience has been good. Our company has been in the middle of a giant relocation and build-out. Implementing a new system was naturally a chaotic experience due to our circumstances. I think that is what is impressive - the Zenoti team, namely [sensitive content hidden], was incredibly helpful in assisting us and we were able to go live with our system exactly when we hoped. Every time we have run into any kind of question or issue, we are met with prompt assistance.

Vorteile:

The ability to properly track inventory - this was our main reason for changing POS systems. Functionally fantastic and loads of features we were previously lacking.

Nachteile:

There are aspects that are a little clunky as far as administration and client experience goes, and the overall aesthetic leaves a lot to be desired.