Was ist ZENOTI?
Zenoti ist eine webbasierte Software, die von mehr als 6.000 Spas, Salons und medizinischen Spas weltweit genutzt wird. Zur Kundschaft von Zenoti gehören sowohl Spas mit nur einem Standort als auch große Ketten mit über 200 Standorten weltweit. Eine ansprechende All-in-one-Lösung, die einfach zu bedienen ist und tatsächliche Geschäftsergebnisse erzielt, z. B.: erhöhte Kundenloyalität, höhere Umsätze und mehr Zeit, um dich auf deine Kundschaft zu konzentrieren. Zenoti ist alles, was du benötigst, um dein Geschäft zu optimieren und auszubauen.
Wer verwendet ZENOTI?
Zenoti ist eine webbasierte Software, die von mehr als 6.000 Spas, Salons und medizinischen Spas, Yoga- und Fitnessstudios weltweit genutzt wird. Zur Kundschaft von Zenoti gehören sowohl Spas mit nur einem Standort als auch große Ketten mit über 200 Standorten weltweit.
Wo kann ZENOTI bereitgestellt werden?
Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil)
Über den Anbieter
- Zenoti Software
- Ansässig in MERCER ISLAND, USA
- 2010 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Sprachen
Englisch
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Über den Anbieter
- Zenoti Software
- Ansässig in MERCER ISLAND, USA
- 2010 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Sprachen
Englisch
ZENOTI – Videos und Bilder
Kosten ähnlicher Produkte wie ZENOTI vergleichen
ZENOTI Funktionen
Alternativen für ZENOTI
Bewertungen über ZENOTI
Manoj S.
In Betracht gezogene Alternativen:
Wellness software that does really well!
Kommentare: Been using this software for over 4 years, it is consistent and supports most operations of the salon. Interacted with many members of the Zenoti and they are always forthcoming with solutions and ideas. We now use Zenoti as the core software and integrating with other software to compliment and support the day to day functions of different departments.
Vorteile:
- Real Time - Easy access & navigation - Setup and implementation is quick - Support and troubleshooting is quick - Mailer on regular updates, testimonials and industry best practices
Nachteile:
Chat support on complex scenarios/ requirements. Sometimes it takes the whole day. Its easier to discuss complex requirements over the phone.
Caren H.
Switching from Mindbody to Zenoti
Kommentare: The experience with the Zenoti team, specifically our Onboarding Specialist, was exceptional. My team felt very supported and while there were some hiccups during the implementation process, there was never panic or stress that an issue would not be resolved. We felt really comfortable and happy with the overall experience. We're looking forward to utilizing Zenoti to its fullest.
Vorteile:
The client interface for booking class and purchasing a membership is a wonderful experience, I find it to be much more straightforward and there are a lot of customizable options. I also find Zenoti's integration with Zoom and Shopify create a better client experience and we're just starting to see the benefits.
Nachteile:
With any software, when you switch from using one to the other, there will always be some things that are missed. But the team at Zenoti has been very accommodating and helpful with finding alternative solutions or even raising opportunities for some of those features that we would want to see. It is a bit of a learning curve and the number of reports available are a lot and overwhelming. So it will take time to understand and learn the ropes.
Antwort von Zenoti Software
vor 7 Monaten
Thanks for reviewing us on Capterra Caren! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!
Viktoriya K.
In Betracht gezogene Alternativen:
Excellent multi location software
Kommentare: I overall loved the onboarding teams process when making sure that everything is working smoothly. [SENSITIVE CONTENT] is a fantastic Zenoti team support. She’s an expert in helping you understand all the aspects of the software.
Vorteile:
I enjoy the ability to manage multiple locations effortlessly and provides for a seamless customer booking process.
Nachteile:
While I can work around it for now I do think that the customization features in email/text notifications could be a bit more customized.
Antwort von Zenoti Software
vor 2 Monaten
Hi Viktoriya! Thank you so much for your review. We are so happy to hear that Zenoti has helped you efficiently manage multiple locations, and has provided a seamless customer booking process. It's always our goal to provide you with the tools and resources to help you and your business continue to thrive. We look forward to our continued partnership!
Mahesh K.
Could work for most, be aware of the issues you'll run into
Kommentare: We thought is was a newer software and cloud based, but it has been a sideways movement for us and the premium we are paying compared our old one is not worth it. Cloud based is good, but keep in mind, not only does their stuff need to work, they can only work as well as the browsers on your PC/Mac. And the customer support are unable to understand the issue and keep sending links for usage tutorials.
Vorteile:
Cloud based, and security that comes with it
Nachteile:
There are a few issues, but it's getting harder to wrap our heads around these: 1. Unable to add a product to a service without interrupting the POS - is an issue in larger salons where people are checking out while another ticket is being edited. 2. Waitlist does not work, even though one chooses a specific stylist, a range of dates and time, software triggers notifications when none of the specified criteria are met. 3. Manual invoices for deposits are not available (be aware of this seemingly trivial issue that could force one to sign up with another credit card merchant) 4 Rebooking a guest that sees different service providers during one visit is NOT possible. 5. Addon services cannot have a time duration if the main service has a duration on it (and what service doesn't?) 6. None of the employees can see weekly reports on their mobile devices - their options are daily or from the beginning of a payroll cycle. If one had to see weekly report, they have to add service totals, product and tip totals from each day manually. For the weekly feature, be prepared to buy a reporting module that has it's own additional monthly subscription fee. 7. Marketing modules bundled with most other software is available for additional monthly subscription 8 Customer support - We had critical issue on one occasion when clients could not book online. After a half hour, a junior tech. from Philippines comes on and had go find a senior engineer who were not available for hours and hours.
Antwort von Zenoti Software
letzten Monat
Thank you for sharing this feedback Mahesh. We are committed to providing our customers the best support possible, and we are very sorry that your experience did not match your expectations. The issue has been communicated to the respective teams, they will look into it immediately and reach out to you regarding this matter. Please provide all details related to this issue for us to find the best possible solution. Your feedback helps us get better and we will improve on our support and services moving forward.
Vijay Z.
Zenoti Use
Kommentare: Good.
Vorteile:
Zenoti is very good software to use for customer appointment.
Nachteile:
The Software is seems Costly in copmarision to the features being used by us
Antwort von Zenoti Software
vor 2 Wochen
Hi Vijay, thank you for taking the time to review your experience with Zenoti! It's our goal to provide you with software and support that will help you and your business continue to thrive, and we couldn't be happier to hear about your experience thus far. We look forward to our continued partnership!
