Wer nutzt diese Software?
Für stationäre Händler, die auf wiederkehrende Laufkundschaft angewiesen sind.
Durchschnittliche Bewertung16 Bewertungen
- Gesamt 2.5 / 5
- Benutzerfreundlichkeit 3 / 5
- Kundenservice 2.5 / 5
- Funktionen 3 / 5
- Preis-Leistungs-Verhältnis 2.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2011
Die einzige automatische mobile Loyalitätslösung auf dem Markt. Flok verbindet Kaufleute und ihre Kunden für dauerhafte und lohnende Beziehungen. Mit dem benutzerfreundlichen Online-Dashboard und der einzigartigen mobilen App wird kleinen Unternehmen die Möglichkeit geboten, neue Kunden zu gewinnen und sie immer wiederkommen zu lassen.
- Kundentreuesystem ohne Karten
Die hilfreichsten Reviews für Flok
Bewertet am 3.10.2019
FLOK - for repeat customers & loyalty
Kommentare: We use FLOK to reward our loyal customers, and to send out marketing texts.
Vorteile: Ease of use, adaptable, minimal learning curve, accurate tracking, blasting messages to customers, great for multiple sites, integration with our POS.
Nachteile: Limited available reporting. Have to contact company when issues arise. Stand alone. lack good marketing material to give customers, have to explain with almost every download & install.
Bewertet am 26.6.2018
lies lies and more lies
Vorteile: could have worked well, but for features only to work in money. and the beacon also never worked properly
Nachteile: terrible service was promised features in £, but they never arrived, and as that was the reason for purchase was very upset / disappointed
Bewertet am 28.11.2017
Vorteile: Really nothing! Stopped using it after wasting time on it for months. I spent so much time explaining it to customers.
Nachteile: WARNING! Be carful of Flok! For one, I bought a years worth of this service and stopped using after 6 months because it was NOT user friendly. As a small business owner it was more work than it ever was worth. I ended up spending so much time coaching my customers on how to use it and it just wasted so much time. Several customers complained about how confusing it was. So, I stopped using it. I figured I was out the money for the year, but oh well, won't do it again. However, the worst was yet to come. Little did I know they keep, without consent, the billing information of their customers on file. Which leaves their customers, most small business owners like me, vulnerable to hackers. They keep it on file because they hope their customers, like me, won't remember when their renewal is up and they can automatically bill them another year. They then will refuse to give a refund citing some fine print buried deep within their website, saying it must be cancelled before being charged. Once you are charged you are stuck with it and they refuse a refund, even if you don't want to use their sub par service. Could they have sent a courtesy email warning you before being charged ! Of course they could have. But do they? Absolutely not. Because they are hoping you won't notice and cancel and they will have an opportunity to steal from your small business. I would NOT recommend this Flok!
Bewertet am 4.12.2018
Nice platform - didn't work out well for our type of business
Kommentare: Implementation was a breeze, setting up our accounts was easy, and using the customer and business app is seamless. This product just wasn't a good fit for us in the medical space.
Ease of use
Price - a bit steep for a SMB
Customer service could improve
Bewertet am 5.1.2017
Best rewards program for your $$
Kommentare: Both Flok and FiveStars pursued me for use of their loyalty system. I chose Flok because of their price point. Every business watches their dollar and Flok offers a low annual fee with TONS of features. They send you literature, flyers, cards, and a sensor to put in your business to detect customers. Their dashboard is easy to use and their integration with Facebook is great.
Vorteile: Price. Ease of use. Web interface. The device in store to alert customers. Ability to communicate with customers via SMS. Integration with social media.
Nachteile: Could use some work on their SMS messaging, but that's about it.