Flok

Nice platform - didn't work out well for our type of business

Kommentare: Implementation was a breeze, setting up our accounts was easy, and using the customer and business app is seamless. This product just wasn't a good fit for us in the medical space.

Vorteile:

Ease of use Analytics Punch Card Customer Communication Business App

Nachteile:

Price - a bit steep for a SMB Customer service could improve

FLOK for Customer Loyalty

Kommentare: We want to encourage repeat customer visits, and FLOK enables us to do this easily without the need for our customers to carry another membership card around in their wallet.

Vorteile:

It is a Rewards Program for Customer Loyalty that does not require carrying a card around. It is a very simple phone app, and it allows customers t swipe and track their repeat purchases.

Nachteile:

The app does require our customer to have their phone app read a code at the cash register to register their visit. It would be so much better if it automatically register their visit upon payment of their purchase without this additional step.

Very poor!

Vorteile:

Really nothing! Stopped using it after wasting time on it for months. I spent so much time explaining it to customers.

Nachteile:

WARNING! Be carful of Flok! For one, I bought a years worth of this service and stopped using after 6 months because it was NOT user friendly. As a small business owner it was more work than it ever was worth. I ended up spending so much time coaching my customers on how to use it and it just wasted so much time. Several customers complained about how confusing it was. So, I stopped using it. I figured I was out the money for the year, but oh well, won't do it again. However, the worst was yet to come. Little did I know they keep, without consent, the billing information of their customers on file. Which leaves their customers, most small business owners like me, vulnerable to hackers. They keep it on file because they hope their customers, like me, won't remember when their renewal is up and they can automatically bill them another year. They then will refuse to give a refund citing some fine print buried deep within their website, saying it must be cancelled before being charged. Once you are charged you are stuck with it and they refuse a refund, even if you don't want to use their sub par service. Could they have sent a courtesy email warning you before being charged ! Of course they could have. But do they? Absolutely not. Because they are hoping you won't notice and cancel and they will have an opportunity to steal from your small business. I would NOT recommend this Flok!

FLOK - for repeat customers & loyalty

Kommentare: We use FLOK to reward our loyal customers, and to send out marketing texts.

Vorteile:

Ease of use, adaptable, minimal learning curve, accurate tracking, blasting messages to customers, great for multiple sites, integration with our POS.

Nachteile:

Limited available reporting. Have to contact company when issues arise. Stand alone. lack good marketing material to give customers, have to explain with almost every download & install.

Fantastic company

Kommentare: This is an incredible way to market your business and to get your customers returning. In this day and age, everybody is expecting some sort of reward for doing business with you and this is a fantastic way to reward them. Customer service is incredible I highly recommend this business.

Vorteile:

Ease of use and results.