CX Social

von CX Social

4 / 5 9 Bewertungen
CX Social

Durchschnittliche Bewertung

9 Bewertungen
  • Gesamt 4 / 5
  • Benutzerfreundlichkeit 3.5 / 5
  • Kundenservice 4 / 5
  • Funktionen 4 / 5
  • Preis-Leistungs-Verhältnis 3.5 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web

Angaben zum Hersteller

  • CX Social
  • http://cxsocial.clarabridge.com/
  • Gegründet 2011

Über CX Social

Social-Media-Tool, das Kundenengagement, Social-Media-Monitoring und Analysefunktionen für Kundenservice und Marketing kombiniert.

CX Social Funktionen

  • Abwanderungsraten-Management
  • Analytik
  • Community-Management
  • Feedback-Sammlung
  • Gamifikation
  • Inhalt-Syndizierung
  • Kommunikationsmanagement
  • Live-Chat
  • Video-Inhalte
  • 360-Grad-Feedback
  • Analytik
  • Berichterstattung über Anrufe
  • Feedback-Sammlung
  • Umfrage-Management
  • Überwachung der Beschwerden
  • Empfindungsanalyse
  • Gamifikation
  • Kampagnenmanagement
  • Kundenbewertungs-Plattform
  • Reaktions-Management
  • Social Media-Kennzahlen
  • Social Media-Überwachung
  • Überprüfung bewerten
  • Analytik
  • Automatisiertes Veröffentlichen
  • Content-Management
  • Filtern nach Keyword
  • Kontaktmanagement
  • Konversion-Tracking
  • Kunden-Zielgruppenansprache
  • Nachterminierung
  • Verwaltung mehrerer Konten

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Die hilfreichsten Reviews für CX Social

Without any doubts, a top-notch solution for multiple purposes

Mit Google übersetzen Bewertet am 27.3.2019
Ashton S.
Program Manager
Öl & Energie, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: CX Social is really a solution worth being paid attention to. Such an advanced and well-thought-out program is a must-have tool on the list of companies’ products to implement next. We must say, CX Social provides customers with full access to data and the ways to manipulate it.

Vorteile: The first benefit that comes into mind is that beyond just, you know, getting really insightful data, being able to tag it, making sense of it, and being able to disseminate from what we can do to give it to our third external vendors or stakeholders, etc., the solution is also just easy to implement, and to learn the system itself is not a problem at all. Powerful customizing capabilities make this solution our top-notch number 1 because a constant need to train our employees is not a nightmare anymore, for instance. Our last provider had a very heavy footprint. They made too many promises, but, unfortunately, most of them turned to be just words in the air. That is why working on the CX Social platform was definitely refreshing. We got what we asked for, and we have that solid relationship.

Nachteile: On the one hand, a great number of widgets for reporting is one of the features making customers prefer this solution and not any other one. But on the other hand, this wonderful feature may put even an experienced customer out of countenance. We believe it would be better for the vendor to dedicate more their resources to create more detailed descriptions to each their widget. Sometimes what we can get now from those small descriptions is not enough.

LOVE LOVE LOVE This Social Media Management App!

Mit Google übersetzen Bewertet am 30.10.2018
Dina A.
Digital Engagement Producer
Rundfunkmedien, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: CX Social was the best application I have ever used for social media management I used it to manage huge accounts that I have worked on such as IKEA and Burger King in which I used to get thousands of comments, messages and posts a day. What I loved the most that it helped me keep a close eye on my team know exactly their response times and number of inquiries they were attending. Also, I loved the tagging system which was a great addition to the reports for my client, it helped me categorize all the inquiries that we have received across all platforms. Sentiment analysis is a great feature also helped me in understanding my audience better! So if you an international brand or a brand with huge engagement I strongly recommend CX social! P's they now support Whatsapp for Business how cool!

Nachteile: Although CX Social is a great tool it is an expensive tool so unless you are a huge agency with lots of accounts I believe the fee will not be justified. I have never used their reporting system and dashboards because I believe in getting my numbers directly from social media platforms but that's me! you can explore with it.

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