Wer nutzt diese Software?

Automotive manufacturers, dealerships and online advertisers, Real Estate brokers, builders and online advertisers, multifamily property management companies.

Durchschnittliche Bewertung

85 Bewertungen
  • Gesamt 4.8/5
  • Benutzerfreundlichkeit 4.8/5
  • Kundenservice 4.9/5
  • Funktionen 4.7/5
  • Preis-Leistungs-Verhältnis 4.7/5

Produktinformationen

  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Contact At Once!
  • http://www.autodealerchat.com
  • Gegründet 2005

Über Contact At Once!

Faster than a phone call, more powerful than an email, able to set appointments and send videos in a single text...yes, were talking about Contact At Once! Our all-in-one messaging platform works across devices, so you can initiate chat and text conversations with consumers and sell more. From the widest software deployment options to the only truly complete conversation management solution, come see why our customers rate us #1 in satisfaction.

Contact At Once! Funktionen

  • Buy-Here Pay-Here Händler
  • Dokumentenmanagement
  • Finanzierungsmanagement
  • Gebrauchtwagenverkäufer
  • Inkasso-Management
  • Kontakt-Datenbank
  • Kundendienst
  • Mietvertragsverfolgung
  • Neuwagenverkäufer
  • Rechnungsführung
  • Webseitenintegration
  • Bildschirm teilen
  • Geo-Zielgruppenerfassung
  • Integration von Dritten
  • Kundenspezifisches Branding
  • Offline-Formular
  • Proaktiver Chat
  • Transfer / Weiterleitung
  • Vorformulierte Antworten
  • Websitebesucher-Nachverfolgung

Die hilfreichsten Reviews für Contact At Once!

In use across 3 different dealerships, and working like a charm.

Bewertet am 24.7.2018
Tim M.
IT Manager/Systems Administrator
Immobilien
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis

Vorteile: The world doesn't use the telephone much anymore for getting in touch with an auto dealership. They would prefer to text or chat from their mobile device from where ever they may be. ContactAtOnce is a great tool for getting a chat about a specific vehicle on a dealer website. It includes the ability to customize the dealer side of the application so that instead of typing out a long response, you can pick from some preconfigured responses, therefore allowing a salesperson to respond more promptly to questions.

Nachteile: Some of our sales team wish that there was an integration with something like Grammarly or another spell check/grammar check software so that they are alerted to misspellings or bad grammar.

Fast communication with clients

Bewertet am 11.12.2019
Mike L.
Salesman
Automotive, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We used it to integrate web chat into our existing website, which allows us to respond to customers very quickly either by computer or cell phone. The software is very customizable to suit different uses, including offering profiles, canned responses, and round-robin chat support.

Vorteile: They offer a very quick and responsive chat product. Responding to clients that engage in web chat is very simple, just click on the pop-up window from the task-bar. Commonly used replies or answers to customer questions can be preprogrammed , so you can use them to respond near instantly. Great cross-platform support too.

Nachteile: Some knowledge of the product is needed to properly set it up for the most efficient usage. The user interface could be cleaned up to be less cluttered.

The new update brings it to a totally new level

Bewertet am 14.4.2019
Verifizierter Rezensent
Founder
Automotive, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This is a really good option, especially if you are in automotive space.

Vorteile: It works and it works great. Their operators reply really fast. Price is probably both good and bad... It is really good if you are looking to a "managed" chat solution (includes operators that communicate with your website visitors).
The new updated version of this software has great UX/UI, as well as functionality.
Reliable provider. Kia Canada trusts them, since this is the only chat provider that they recommend to their dealerships (as well as they coop a part of your cost if you are a Kia dealership).

Nachteile: The price is not the best if you do not need operators (don't quote me on this one... by now you could probably get a cheaper package without operators...)

Talk to possible leads

Bewertet am 5.12.2019
Holly L.
Internet Manager
Automotive, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I highly recommend this company. It is not expensive and every lead the transcript is saved so you can read it before calling the customer.

Vorteile: So we use this company to chat and text on our website. When a customer goes on our website and looks at a vehicle someone is able to help them. Someone on there team engages with the customer either through text or chat. Then that lead comes through our CRM so we contact them.

Nachteile: The only con is the people answering is not someone from our store so they don’t always have the answer the customer is looking for.

ContactatOnce is a simple solution for Dealer's chat services

Bewertet am 9.7.2018
Jack B.
Internet Sales Director
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We were able to effectively and efficiently communicate with our customers in real time.

Vorteile: The ability to set up individual account is relatively simple. The price is very cost effective. ContactatOnce has great integration with our website and 3rd party vendors.

Nachteile: The programming seems very dated, the interface included. It is difficult to remove or switch accounts on a computer once a user has left.

Lies weitere Bewertungen