Wer nutzt diese Software?

Service-oriented businesses interested in capturing real-time customer feedback - whether online or brick & mortar locations.Opinionmeter survey software supports online and offline survey solutions.

Durchschnittliche Bewertung

2 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 5 / 5
  • Funktionen
  • Preis-Leistungs-Verhältnis

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten

Angaben zum Hersteller

  • Opinionmeter
  • http://www.opinionmeter.com
  • Gegründet 1991

Über TOUCHPOINT MOBILE

Opinionmeter is a leading provider of technology-based customer satisfaction survey tools, with an emphasis on mobile survey solutions (including native survey apps for offline data capture). Opinionmeter's unique multi-mode, cross-platform approach provides the flexibility to author a survey once and distribute it anywhere - either as an online survey, mobile-web, mobile survey app, survey kiosk or paper survey. Opinionmeter's native survey apps support iOS (Apple), Android & Windows devices.

TOUCHPOINT MOBILE Funktionen

  • 360-Grad-Feedback
  • Analytik
  • Berichterstattung über Anrufe
  • Feedback-Sammlung
  • Umfrage-Management
  • Überwachung der Beschwerden

Die hilfreichsten Reviews für TOUCHPOINT MOBILE

The best survey tool on the market

Bewertet am 26.4.2013
Jose G.
Partner
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: We have been working with the software 6 months now with different clients and it has been a good experience. On my research is the best survey tool available on the market.

Vorteile: Manage tablets by location.
You can push surveys to tablets.
Full customization of surveys / interphase.
Use tablets as Digital signage too and manage files centrally.
Online triggers.
Report automation.
Dashboard creation.
Decission tree on questions.
Consolidate reports from different surveys
Option to have server in-house
Combne web surveys / tablet surveys / paper surveys in the same tool
SSL security
Strong password capabilities

Nachteile: When using digital signage funtionality, you can not create a play list. jpegs play a default time of 4 seconds but you can't modify that.

PPMH review

Bewertet am 29.4.2013
Eileen L.
Education Team Manager
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: I highly recommended this product

Vorteile: easy to use, reports are very easy to run. Customer Service is fantastic.

Nachteile: I wish there was an identifying # with open ended questions/comments. That way I could more easily identify which overall survey belongs to that comment. Perhaps there is and I just don't know about it.

Antwort des Softwareanbieters

von Opinionmeter an 1.5.2013

Hi Eileen, Thank you for your feedback! Yes, you can identify open-ended comments and associate them to the survey. This is done through the Respondent Level report. You can view this report online or export to Excel. I recommend Excel, because then you'll see each survey in each row along with each question in each column!

Hope that helps!
Opinionmeter Support

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