SysTrack Digital Experience Monitoring

SysTrack Digital Experience Monitoring

von Lakeside Software

Durchschnittliche Bewertung

22 Bewertungen
  • Gesamt 4.9/5
  • Benutzerfreundlichkeit 4.7/5
  • Kundenservice 4.9/5
  • Funktionen 4.7/5
  • Preis-Leistungs-Verhältnis 4.9/5

Produktinformationen

  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
  • Training Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)

Angaben zum Hersteller

  • Lakeside Software
  • http://www.lakesidesoftware.com
  • Gegründet 1997

Über SysTrack Digital Experience Monitoring

Endnutzeranalyse zur Optimierung der Endnutzerleistung und zur Beschleunigung von Virtualisierungsprojekten.

SysTrack Digital Experience Monitoring Funktionen

  • Compliance Management
  • Inventarverwaltung
  • Kapazitätsmanagement
  • Korrektur-Management
  • Lizenzmanagement
  • Remote-Zugriff/-Kontrolle
  • Wartungsplanung
  • Zugriffskontrollen/Berechtigungen
  • Überprüfung von Vorfällen

Die hilfreichsten Reviews für SysTrack Digital Experience Monitoring

Improving End-User Experience

Bewertet am 27.5.2019
Dexter H.
Service Improvement and Innovation Manager
Informationstechnologie & -dienste, 10.001+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great experience. The support team are always willing to help and go the extra mile to ensure that the customer is satisfied.

Vorteile: Systrack provides true visibility into the end user experience utilizing data collected from multiple end-points. The data can be utilized to answer core questions about an end-user experience and how to best improve it through service improvement initiatives or through transformation initiatives. The improvements can then be measured to ensure it improves the end -user experience. Utilization of the tool at a L1 support layer can help drive down TTR(Time to Resolve) and increase FCR(First Call Resolution) at the service desk.

Nachteile: The amount of data collected is not always easily understood and does require some time to understand.

Antwort des Softwareanbieters

von Lakeside Software an 29.5.2019

Thank you for your review, Dexter!

Lakeside Systrack - Capacity Management Toolset

Bewertet am 10.6.2019
Jim D.
Capacity Manager
Telekommunikation, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We used Systrack a lot as a data source to allow for modelling of end user resource costs to plan for and size increases in Citrix infrastructure with an expensive technology partner. It gave us the right data to correctly size the solution and avoid excessive spend. We also use it a lot too isolate the root cause of increases in CPU and memory costs introduced by our business areas. This allows us to govern business usage, get irresponsible end users to change behaviour and find possible sources of technical wastage to allow us to stretch our infrastructure out effectively. i.e. removing extensions to the WMI interface which did nothing useful and reduce CPU by 10% across a large silo. Saved us multiple 100's of users worth of CPU and improved end user experience. We also isolated issues with the underlying virtualisation fabric and got a free upgrade from our infrastructure provider. Good for this sort of vendor dispute.

Vorteile: It covers a lot of service experience metrics. It has excellent extensions for seeing what end users are doing when web browsing. The process level toolsets are clever and do allow you to look in a fine grained way at what is happening i.e. rewind the clock and see when resource usage changes. The dashboard mechanism is easy to use. The vendor is very responsive to support queries and really helpful. The professional services people in Lakeside are excellent.

Nachteile: In the version we have the developers removed the capability to export a lot of the graph data. We grumbled because this ruins the toolset a lot. We got a bespoke dashboard from Lakeside which allows us to work around the issue and it's apparently being put back in the newest version. A pain though and a dumb decision. The health metrics are a bit...Opaque. We struggled to really connect many of them to an actual improvable change. Interesting but occasionally the health metrics can produce wasted effort. Use them to maybe set priorities but also use your own technical intuition really.

Antwort des Softwareanbieters

von Lakeside Software an 11.6.2019

Wonderful use cases. Thanks for sharing and for the review, Jim!

One of the industries best!

Bewertet am 7.6.2019
Luke G.
End User Computing Team Leader
Informationstechnologie & -dienste, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: • Trends & reporting (CPU, boot time, memory usage, apps, etc). Proper analysis of poor computer performance can be obtained to determine who to be replaced first on replacement programmes, for example. Trends/reporting is also a useful monitoring tool for troubleshooting devices with performance issues.
• Device reporting by models (amount on estate). Whilst its possible to do this via SCCM, Systrack can do this within a few clicks. It will however need a lookup table to convert Lenovo model numbers into readable model names although Systrack have worked with us to ensure these are converted.
• Web history logging for security purposes
• Dependencies – the ability to see the full chain of what the device is connected to & latencies to identify any performance/network issues with particular servers.
• Application discovery – to quickly identify applications installed on the device – similar function in SCCM but its nice to have this all in one place.
• Accurate last login for users on devices, as well as all devices they have logged into. This data is on SCCM but Systrack makes it much easier to pull this data all together.

Nachteile: There's so much data available and sometimes it's difficult to get exactly what you're after without consulting systrack to assist you... but hands down they have been able to meet pretty much all of our requests to create custom dashboards.
Cost - understandably its an amazing tool but at quite a price tag.
It can be a very proactive tool but this won't suit if the organization if they are not able to make time for using the product.

Antwort des Softwareanbieters

von Lakeside Software an 10.6.2019

Thank you for your review, Luke!

The quantity and quality of data that SysTrack collects has got to be the best I have seen..

Bewertet am 6.6.2019
Verifizierter Rezensent
Digital Workspace Architect - SysTrack Solution Architect
Bankwesen, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Calculating actual user virtual resource requirements for users for a better user experience - Reduction of virtual resource consumption over the course of the year by 80,000 vCPU and 60 Terabytes of memory from 75,000 VDI sessions.
General Troubleshooting of user issues - Troubleshooting causes of user experience and proving that issues sometimes stem from underlying infrastructure.
Identifying unused software - Reducing licencing cost by identifying unused software and removing from users devices.

Vorteile: The quantity and quality of data that SysTrack collects has got to be the best I have seen without putting unnecessary strain on local resources. It's strength lies in the ability to turn this data into actionable and easy to read presentable views for users of all levels. The ability to prove the issues that users are facing are not always the fault of the OS or Applications but sit with underlying infrastructure.

Nachteile: Feature requests are slow to be released.

Antwort des Softwareanbieters

von Lakeside Software an 10.6.2019

Thank you for your review!

SysTrack Review

Bewertet am 25.6.2019
Stephen T.
Senior Sales Engineer
Computer-Software, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: SysTrack solves the problem of not having enough INSIGHT on your environments. This is made even worse when you have an already overstretched IT ops team. SysTrack allows you to get better insight into what's happening, monitor user experience (which is key!) and allow Ops teams to be proactive and resolve issues quickly before they escalate, which saves an organisation both time and money, improves user experience (and NPS scores) and helps de-risk transformation.

Vorteile: Having had previous hands on experience with SysTrack before joining Citrix, I was very pleased with the amount of data and thus insights that SysTrack gives customers. In my role speaking to my customers who struggle to monitor their complex Citrix environments or are looking for a single tool to monitor Citrix as well as their physical desktop estate or are looking for a comprehensive tool for analysis and assessment, it's SysTrack that is always top of the list due to its rich set of features.

Nachteile: It's been a while since I actually used it but it was a little complicated to tune and perhaps some more intuitive dashboards? These may have been addressed though... :-)

Antwort des Softwareanbieters

von Lakeside Software an 26.6.2019

Thank you for your review, Stephen!

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