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NetFacilities
Was ist NetFacilities?
NetFacilities ist eine erstklassige CMMS-Lösung für mehrere Standorte und Nutzer*innen für die Anlagen- und Immobilienverwaltung. Die Entwickler*innen der Anwendung haben die Art und Weise revolutioniert, wie Unternehmen mit ihren internen Wartungsteams, beauftragten Anbieter*innen und Produktlieferant*innen zusammenarbeiten, um ihre Immobilien, ihr Personal, ihre Kundschaft, Studierende und Mieter*innen optimal zu bedienen. Eine Integration wie diese ist erforderlich, um stets Spitzenleistung zu den niedrigsten Betriebskosten erbringen zu können. NetFacilities schafft effektive, leicht wiederholbare Prozesse.
Wer verwendet NetFacilities?
Die bereitgestellten Lösungen sind flexibel. Sie eigenen sich u. a. ideal für die Bereiche Immobilienmanagement, Fertigung, Gastgewerbe, Bildung, Gastronomie, Einzelhandel sowie für Behörden, gemeinnützige Organisation und Dienstleistungsunternehmen.
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NetFacilities
Bewertungen über NetFacilities

Lockheed Review
Kommentare: I would recommend netfacilities to anyone who wants to keep track of work orders.
Vorteile:
The customer service is excellent, Patricia Ramirez always has an answer/solution to my questions/concerns.
Nachteile:
None so far
Perfect solution to track and maintain EVERYTHING EVERYWHERE!
Kommentare: I manage everything you see at 9, soon to be 10, facilities across a 50 mile radius. The appearance of buildings, the air temperature and humidity inside all of the buildings, lighting, doors, driveways, etc. If you can see or feel it, it's my responsibility. I was doing alright at managing it all by myself and a few vendors, but at some point the "things-to-do" stopped making it onto the list because the list would never get done. I realized I had reached my limits and needed something else that could keep up with everything going on everywhere, because my brain was just maxed out. In comes NET Facilities. I checked out a few other programs and they didn't have things set up the way I needed them to be done. I manage things and equipment and assign jobs to people. The instant help I received to get everything set up and in the system was invaluable! I was able to go at my pace for the set up and anytime I had a question or wondered how to do something it was great knowing that help was a phone call or email away and I would get to interact with 1.) A REAL LIVE AMERICAN PERSON 2.) THE SAME PERSON I TALKED TO LAST TIME. Every time I talked with my assigned set up person I referred to the system as a "monster-of-a-program" and the set up as "feeding-the-friendly-monster. I and my staff have been using the system for almost a year now and we are all thrilled with how well the system works and the ease of use. At any one time I can see all of the things that need to be done, what is getting done, what is not getting done, who jobs are assigned to, who made the jobs, priority levels for those jobs, etc. I even have vendors who have told me they really like my system because it makes their job easier. They get a detailed email when there is service work to do telling them the following: what facility, where at that facility is the issue, what the problem is, who made the work order, and they can see past work that was done for that item in question. Did I mention the system can create invoices, track repair costs, inventory use, ordering and reordering, track repair times for employees, and on and on it goes. I'm so glad I found NET Facilities! It has only been a year of using it, but it has already paid for itself in effectiveness. I can't believe I didn't find it sooner.
Vorteile:
Super detailed and easy to use. You can track anything anywhere and see ALL history of repairs done to any single item. The real people support was a tremendous benefit to the system and getting it up and going. My employees love it, my vendors love it, my accounts payable department loves it. I can't say enough good about it!
Nachteile:
There is absolutely no cons to the system. Getting set up is challenging but there is a tremendous amount of help with that and you get to put all of the set-up work on the Net Facilities staff, who does it for you.
Over complicated facilities management software
Kommentare: While the software may technically be robust (from a database programmer's point of view), it is cumbersome and inefficient from the user's point of view. For example to add a part to inventory takes required data entry into over 15 separate data fields, most of which should be autofilled by default, or at least on a grid entry system to prevent having to jump to multiple tabs. Running reports is spotty at best, trying to find maintenance history on assets. For our second facility, we have moved to a different platform which is much more robust, yet user friendly. We are only staying with netfacilities for our first location because of the maintenance history.
Vorteile:
It is technically robust
Nachteile:
Difficult to use, cumbersome to add new parts or enter inventory. Reports are complicated and difficult to find required information.
Antwort von MRI Software
vor 8 Jahren
Hi Rich, I sincerely appreciate you taking the time to write a review. I wish it wouldn¿t have been so harsh and gut-wrenching, but none the less it got my immediate attention, and I felt compelled to respond right away. Based on what I¿ve read It doesn¿t seem there is anything I could say that would make any difference in your opinion, so I won¿t try. I just wish you would have let us know how you were feeling so we could at least have had a chance to do something about it. As best I can tell you¿ve never accepted any guidance or complimentary training, yet I see we¿ve made over 10 attempts to reach out and offer. Just based on this alone it would seem probable that you haven¿t properly setup your account and aren¿t using it correctly. Like you said, perhaps it¿s a bit more robust than your small business requires. All the best to you, and your business! Sincerely, Shawn D.
NetFacilities is a full featured work order system that works well for our resort property.
Kommentare: It helps organize our work orders. I love the portability with the phone apps. The inventory system is taking some time to implement, but it will keep important stores on our shelves and our property running more efficiently when done. The PM system is also taking us some time to implement, but we will be able to get rid of our clunky paper system which isn't working that well.
Vorteile:
Cost vs features. The user interface for submitting a work order is very easy and self explanatory. We are still finding new features that are useful to us. The company is responsive to questions and features are morphing into higher utility since the last major upgrade to the software. There are very few you can't get there from here roadblocks and those that I have found seem to be disappearing - if you let them know they are there. It is completely web based - no software to manage here. No user limits. Easy user permission changes. We control most of the setup - I don't have to upload something and wait for it to be formatted. Customer service is helpful.
Nachteile:
The menu interface is a bit clunky and can take awhile to remember where exactly that rarely used menu is. If you are in the middle of a task and you find that you have to add something to a menu, you lose what you are currently working on - that is changing - some menus have add buttons now. The help menu could be more helpful, but it is improving with time for those of us who don't want to pick up the phone.
Antwort von MRI Software
vor 8 Jahren
Thank you Dan for the wonderful review! :) I've noted things you've mentioned in "cons." Please know that if you have ideas, thoughts, or have suggestions for a better way something could work, we listen, and we develop our roadmap based on customer feedback. Sincerely, Shawn Dawson, CEO
DAL Review
Kommentare: We use it for work orders to be entered for our Airport to stay neat, clean and safe operational for everyone from passengers, contractors, vendors, and employees.
Vorteile:
Its easy for me to use and no complaints really from Users that use it more than me such as our Airport Operations Center that operates 24 hours.
Nachteile:
I do not like how NetFacilities auto log off intermittently so it is hard to replicate it in a timely manner to resolve the issue.
Antwort von MRI Software
vor 5 Jahren
Sherice, thank you for the great review! We're so happy you don't get any complaints from your users and that you find NETfacilities easy-to-use. We recently launched a product survey for our customers to provide us feedback on how we can continue to improve our software. I'll make sure to send you the link and pass your feedback regarding the auto log off to our Product Team. Thank you for being a great customer!
Quality = Price
Kommentare: You can track issues from multiple locations which is really what this is used for.
Vorteile:
In terms of user friendly, this is user friendly and people without facilities background can easily log in and make a work order. Cost if you are looking for budget service
Nachteile:
There should be better prompts to ensure if certain trades are selected, then you should have to make sure an asset is tagged before the work order is created. The mobile interface costs more and is not very useful. This was the lowest cost product and you get what you pay for. There needs to be customization reports
Antwort von MRI Software
vor 5 Jahren
Chelsea, thank you so much for your feedback! We're glad to hear you find NETfacilities easy to use. We've recently made some updates to our solution that I think might solve a few of the issues you mentioned. Our Product Manager will be reaching out to you shortly! Again, thank you for taking the time to review our business!
Great experience using the software, customer support is always outstanding.
Kommentare: Netfacilities has helped organize all facility related PM's. Gone are the days of tracking my items using elaborate spreadsheets etc.
Vorteile:
It is very robust. Once configured I've had only occassional, minor issues.
Nachteile:
It would be so nice to have reminder emails sent to assignees when workorders are over due. Maybe somehting the assigner can configure, like send reminder once per day or once per week. Something like that.
Antwort von MRI Software
vor 8 Jahren
Hi Leonard, Thanks for taking time to write a review. Your feedback is important to us. for "Cons" you mentioned wanting to have a report sent once a day to advise you of overdue work orders. I want to let you know that all of our reports can be setup to process on a schedule and emailed to a distribution list of your choice. For example, you could setup the "work orders by status" report to generate a list of overdue work orders and have the system process and send you the report by email on a daily basis. Feel free to contact support to learn more about how you can set this up. Thanks again for your feedback!
Intuitive software with a multitude of tools allowing for highly streamlined maintenance management
Kommentare: Paperless work order system, ease of access and reporting. This system allows us to streamline our company process and better maintain maintenance records on company-wide equipment. We use the system for our various locations to put in supply orders and dispatch from our primary warehouse.
Vorteile:
Netfacilities is extremely intuitive coming with several key features allowing us to better run our companies maintenance processes. It easily organizes our work orders moving us away from a pen & paper system. We now have a much more detailed overview of our operation allowing us to better track company expenses and maintenance turn-around times. Full access to customization options on a per user basis allows us to establish hierarchies for system usage. The customer support is fantastic and CEO personally addresses any concerns we may have. The system is constantly evolving as new and exciting features are added expanding the systems functionality.
Nachteile:
Mobile application while functional and intuitive can at times be a little slow loading. Not a major concern. Currently no offline functionality but am told that is in the works and coming soon.
Net Facilities and the behind the scenes support team
Kommentare: I have been recently setting up a domain for Transwestern in my region for Net Facilities to standardize our operations as it relates to CMMS that will allow regional overview and reporting that is exactly what I want. The Net Facilities program is surprisingly intuitive, very flexible and operates as web based and mobile. The power and flexibility of this program is what originally intrigued me. Having worked with many different CCMS programs through my career, I found Net Facilities through a business partner and quickly realized the potential for realizing my idea of standardization and looking regionally at my operations that allowed us to manage our system, not pay a huge monthly fee for someone else to manage it for us. I contacted the Net Facilities Team and found them to be extremely easy to work with, very understanding and knowledgeable about CMMS operations. When I explained what my vision was, they were easily able to figure out how to make that happen, and make it happen within a reasonable budget range which now allows all my properties to have a CMMS. The real hidden diamond in all this was their support team. I have never once called and not reached a real human. No voice mails, no phone tag, no "have to get back to you on that" ever. What I found is a very pleasant, very knowledgeable team always willing to help. I am a bit challenging because if you give me a tool as powerful as this is, I will exploit it to the fullest level I can. The support team is always willing to help me make that happen. I have particularly enjoyed working with Jessica. I have found her to be amazingly patient, listens to what I am trying to do, and then spends the time with me to make it happen. She makes me do it with my own hands. Certainly she can do it for you and do it quickly, but if you are like me, make me do it and I learn it, do it for me I might learn it. If you are looking for a powerful CMMS, very intuitive, flexible and a support team that can make just about anything happen, I would suggest you take a look at this product.
Antwort von MRI Software
vor 9 Jahren
Thank you Jeff for the review. We enjoy working with you and your team. Continued success! NetFacilities Team
This software is ok but not complete.
Kommentare:
There are several issues/features missing or incomplete with this software.
- Sort by date does not process years correctly under the Reports by Schedule
- Mobile software does not allow you to add "Labor Notes" to work orders.
- No Reports include the "Labor Notes" of work orders.
Overall the system is not intuitive at all and I have not found the "Help" tab helpful in answering any question I had.
Vorteile:
It does combine an Inventory with facility maintenance tracking.
Nachteile:
Not Intuitive. Hard to use.
Antwort von MRI Software
vor 8 Jahren
Hi Rob, Thanks for taking the time to write a review and share some of your frustrations. Someone will be in touch this week to help you with these areas you're finding difficult. You might find the following information helpful in the interim. From the reports page > Technician Time & Labor section > Technician Labor Evaluation Details report. This will provide you with all labor entries for each work order, along with notes that were added along with the time. On the mobile app, while you are adding the tech's time spent, you type notes along with the hours entries. These are the labor notes that will appear on the aforementioned report. NOTE: permissions might need to be modified in order to see certain information. We can help check all of this with you. Thanks again, Rob! Expect someone from hour support group reach out to offer training. We'll have you using the system proficient in no time! Sincerely, Shawn D.
Give Us Database for Class A High Rise Maintenance/Services
Kommentare:
I would rate this type of internet site and how NetFacilities delivers as a overall 9. They are only a phone call away to assist in ANY way. They encourage training with them to best understand the functionality of facilities management set up they have created. It is a very important tool for any manager of day to day operations such as real estate and the like. Highly recommended since we renew our agreement every year. A very happy and satisfied customer for 3 years now.
Thank you NetFacilities!
Vorteile:
The nature of the service reports and available data storage is invaluable. The well thought out screens and usages of appropriate detail creates accuracy and in depth records. Very user friendly with the support to match! Definitely possible to expand to a company's needs and there is nothing they can't accommodate. Always trying to improve the system and keep current. Tracking is marvelous for past and present entries with reporting that is concise. A very relied upon internet based program that delivers! If there is alot of information that can be "pushed" into the system, they offer to do it and thus assist the employee in saving time at their desk.
Nachteile:
Sometimes being able to print the work order hangs up, but there is always another way to do so. The fact time doesn't permit to always make use of all the functions is the deterrant to getting the most out of the system. Perhaps some tidium at information entry to start with, however when set things go smoothly.
Ease of use and functuality
Vorteile:
Great all inclusive program for maintenance of our facility in total. Can customize and truly make it singularly our go to site for everything from construction, maintenance, housekeeping, and special building and property needs.
Nachteile:
Depending on computer it runs on, periodically it will lock up or freeze.
Some room for improvement, but still a good system
Kommentare: For the most part this is a very good and reliable system. It could use more options for customizable fields and customized reporting. It would also be useful to have layers of task types, so we could drill down to the appropriate service type, without having to scroll through the full list. Being able to batch update some of the user or site data would also be useful, such as distributions. Having to edit individual distributions for each service type, since the bulk of our work goes to a single group.
Vorteile:
Consistent uptime and performance. Visually simple and easy to navigate.
Nachteile:
Lack of customization. Multiple steps that confuse new users and require significant training. Inability to upload data or batch edit.
5 Star, Great Company - Very customer oriented, stable website and in tune with the industry needs.
Kommentare: organized data and did away with such heavy dependancy on paper and administrative time searching data....
Vorteile:
Very open to suggestions and implementing updates and changes that benefit the customer needs, Impressive. Extremely attentive to our needs, would and have recommended the service to others!
Nachteile:
app does not yet have the ability to copy persons on new work orders, sometimes a little glitchy/slow on certain phones..
Easy to work with this Program
Kommentare: Really happy with it.
Vorteile:
It is user friendly and anyone can right away grasp on it. Nothing too complicated and love this for all my work orders.
Nachteile:
There's not much to say other than it sometimes when I want to close a work order is not the same process as the others. You just have to pay attention and see what WO is on what criteria.
Satisfied, but not loving the program. Needs to be a more user friendly, as well as tech support.
Kommentare: PM tracking
Vorteile:
Versatile,
Nachteile:
-System will kick you out during work order generation. Have to generate another WO and retype. Program should have an auto save feature. - Allow user to check boxes (i.e - mass update, filing closed WO, etc. in multiple pages before submitting changes
My experience....
Kommentare: Very easy to use, very easy to access, saves time and frustration.
Vorteile:
I love the fact that if I have something at my site that need immediate attention, all I have to do is log on to NetFacilities and place a work order. All the needed information in that work order and I do not have to do any extra work to get things taken care of. I also love that any work that has been completed at my site is tracked and very easily accessible if I need to be able to shown an auditor that the work has indeed been performed.
Nachteile:
I honestly don't have anything negative to say about this software. It is very easy to use.
From Chaos to Order
Kommentare: Over the past year we have used NetFacilities to convert from our paper/voicemail requests to a structured and historical database that allows for review and a proactive way to managing requests. For example, the preventative maintenance section has allowed us to protect our current assets while creating 55+ PMs that were never looked at until things broke or we were out of compliance. This has completely changed the dynamic of the organization and the expectations are now exceeded. The support from the conversion team was top notch allowing for us to bring order to chaos!
Vorteile:
Flexibility and tracking
Nachteile:
Have had trouble with the mobile app working consistently.
Wouldn't run a facility without it!
Vorteile:
I can delegate multiple items to staff without paperwork, phone calls or text. I also can track how productive my staff is at certain tasks.
Nachteile:
I honestly have not found anything. I am very happy with this software
Atlanta Humane Society
Kommentare: good
Vorteile:
I have been using it for a few years now and this has helped me keep up with multiple sites.
Nachteile:
only con that I have is, I wish it had the ability to assign a user to more than one site.
GREAT PRODUCT
Vorteile:
I am fascinated by its flexibility and ease of use as one may b=not need much lessons to get acclimatized to the system. Very easy to manage work order, asset and inventory.
Nachteile:
Not much. More improvement and the ability to customize to your own specific needs. just recommend This product. just Try it and you wouldn't regret it one bit.
Great product!
Kommentare: We have been using Netfacilities for the past 10 years. We find that the ease of use and set up make it one of the best CMMS platforms in the market.
Vorteile:
Easy to set up and create work orders
Nachteile:
Reporting
Kudos on new changes
Kommentare: I've found the support crew very responsive to the glitches I've been finding and feeding to them during this test drive period. So far, most of the things I've found have been fixed. I'm especially appreciating the expanded flexibility to Edit an already created work order. One of the nicest fixes has been the increased font size. I do find myself often accidentally activating the Action field, when I only want the Work Order number sneak preview in Overview. The slow load time for new screens is aggravating, but I know the crew is working on this issue. Like anything new, it takes a little time to become comfortable navigating and I feel confident my crew will catch on within a week of using the new release once it goes 100% live and be as happy as I am. Having access to the entire Help manual would be a plus, so I'd bother the Support team less.
Antwort von MRI Software
vor 9 Jahren
Thank you for the review Cate. We enjoy working with you and the team. Just so you know¿our online help center for the new system will be available within the next couple weeks. Client Services are reviewing it now and putting some final touches on it before we publish it. Support can provide a written user guide for the new desktop application, and the new mobile app.
Tremendous Software for Asset Management
Kommentare: NetFacilities is a really powerful tool for asset management. We originally signed up for this service to utilize it as a work order management tool for our company, but gradually began using the other features. With the amount of tradeshows that we handle, we began implementing the asset management functionality to keep track of our inventory and equipment and now I couldn't imagine still using our old system.
Vorteile:
The software is really intuitive. Our staff relies on technology for nearly every facet of our business and NetFacilities fit right in to our processes.
Antwort von MRI Software
vor 8 Jahren
Thank you Evan for the review. Have a Happy Holidays
This software is easy to use, it makes my job a breeze to remember what's next!
Kommentare: It helps me to remember to do the things that I might normally forget to do!
Vorteile:
That it keeps the Maintenance Staff on track, keeps us accountable to our customers and to ourselves.