Jive Voice

von Jive Communications

4.5 / 5 715 Bewertungen
Kostenlose Demo Preis
Jive Voice

Wer nutzt diese Software?

Jive's Hosted VoIP service is suited for businesses of all sizes, from small insurance agencies to giant corporations. Organizations (K12, Gov, Corp, Higher Ed) benefit from our easy to scale solution

Durchschnittliche Bewertung

715 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 4.5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Startpreis 19,95 $/Monat
    Preisinformationen
  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Jive Communications
  • https://jive.com/
  • Gegründet 2006

Über Jive Voice

**Limited Time Offer** Get GoToMeeting Pro with purchase of a Jive Voice user. Jive's Business Phone System, web soft phone, and contact center products are all cloud-based, freeing you from extra equipment, empowering you and your team to work anywhere while reducing unnecessary expenses. Enjoy Jive's suite of Hosted VoIp features including unlimited voicemail boxes, auto attendants, local and long-distance and more!

Jive Voice Funktionen

  • Anrufaufzeichnung
  • IVR / Spracherkennung
  • SIP-Trunking
  • Syndikat-Gruppen
  • Virtuelle Erweiterungen
  • Webkonferenzen
  • Weiterleitung von Anrufen (Call Routing)
  • Anrufaufzeichnung
  • Audio / Video-Konferenzen
  • Call Center
  • Chat / Messaging
  • Fax-Management
  • Filesharing
  • IVR / Spracherkennung
  • Weiterleitung von Anrufen (Call Routing)
  • Anrufaufzeichnung
  • Anrufprotokoll
  • Anrufüberwachung
  • IVR / Spracherkennung
  • Mitarbeiterverzeichnis
  • Mobiler Zugriff
  • Virtuelles Callcenter
  • Webkonferenzen
  • Weiterleitung von Anrufen (Call Routing)
  • Anrufüberwachung
  • Automatisches Telefonwählgerät
  • Call-Center-Management
  • Eingehende Berichterstattung
  • IVR / Spracherkennung
  • Kontaktmanagement
  • Outbound-Berichterstattung
  • Prädiktive Wähler
  • Stimmen- & Daten-Integration
  • Telemarketing-Management
  • VoIP (IP-Telefonie)
  • Anrufaufzeichnung
  • Audio / Video-Konferenzen
  • Chat / Messaging
  • Fax-Management
  • Filesharing
  • Kalenderverwaltung
  • Kollaboration mehrerer Nutzer
  • Mobiler Zugriff
  • Voice-Mail
  • Weiterleitung von Anrufen (Call Routing)
  • Anruf pausieren
  • Anrufaufzeichnung
  • IVR / Spracherkennung
  • Kontaktmanagement
  • SIP-Trunking
  • Syndikat-Gruppen
  • Verbesserung der Sprachqualität
  • Vereinheitlichte Kommunikation
  • Verschlüsselung

Die hilfreichsten Reviews für Jive Voice

Never Missing A Call

Mit Google übersetzen Bewertet am 2.4.2019
Susan m C.
Office Manager / Senior Tax Preparer
Finanzdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our overall experience with Jive Voice has been an outstanding one. We are a seasonal business and with our prior provider it was a big hassle to turn off lines in the off season. With Jive it was as simple as 1, 2, 3,. We now have a general voicemail box and each desk has its own voicemail box. If one office is extremely busy we can route the calls to another office without having to add another employee which allows us to have better control over our payroll. With Jive you have hold music options without paying for an extra service. Also with Jive we have the ability to answer calls from our cell phones without our private numbers appearing (the customer thinks you are answering from the office). Last but not least Jive's customer service and support team is outstanding. If you have a question or technical issue they are quick to respond and with the response they not only correct the issue they teach you at the same time on how to correct the issue in the future should the problem arise again.

Vorteile: Our Company has been using Jive Voice for 2 years now and everyday we learn something new about the system that has helped to make our customer service more effective. This year we started using Jive's Mobile feature. The mobile feature allows us to never miss a call. With this feature you have total control. you can set for do not disturb, or choose to have instant notifications. The best feature is that when I call back from my cell phone caller ID shows the business number instead of my cell number. I can also send a text message from my phone again not revealing my actual cell number. I no longer need two separate phones.

Nachteile: The only thing I like least about this software is that I have not had the time to explore all of the wonderful options available to our company. I am sure I could request to have a representative come out and explain more in depth about the system. Jive also has great tutorial videos available.

Great Software in the Making

Mit Google übersetzen Bewertet am 28.8.2018
Amber T.
IT Project Specialist
Verbraucherdienste, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's been great. The company seems to be on top of things and they're definitely innovating and taking all the right steps to become one of the leading (well, they already are) communications services available!

Vorteile: Very user-friendly and easy to navigate. Calls are clear (as long as you have enough bandwidth to ensure the packets are getting to their destination properly) and it has various options for being able to log in and use your ext/line (ie. web, mobile, VOIP). Customer service is very good. That's honestly one of the reasons I rated it so high. If there's ever an issue their support staff is knowledgeable and pleasant to work with. I've never had to wait more than 3-5 minutes for my call to be answered. If the issue is out of their experience, they move it up to another tier until it gets resolved. They follow up until everything is completely taken care of.

Nachteile: The mobile app is still finicky at times. Quality has improved a lot over the past several months (and years) and it cuts out the call randomly, but it's not near as bad as it was. Jive also doesn't have a super comprehensive reporting system. Don't get me wrong, it has good reports that are easy to view, but we are needing some more details for our call-tracking and it's difficult to decipher and re-build what reports we have access to in order to get what we need. We have to ask for a separately-emailed list from one our contacts which I feel could get annoying for the agent to have to continue to do that each time we need one. Not very basic issues, but still some things I would like to see. They continue to improve though and take your feedback seriously so I can see them improving some of these functions in the near future.

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