FMX

Look no further

Vorteile:

Easy to set-up. Intuitive. Impeccable customer service.

Nachteile:

Could sport more modular entities. The layout is not very flexible.

Great System A+++

Kommentare: FMX has been a great system and one of the best systems i have ever used.

Vorteile:

GoFMX is an easy-to-use system that you can train someone to use the sytem within minutes. The calendar makes it easy to see what needs done daily, weekly, or monthly so the system makes your schedules or scheduling with no conflicts.

Nachteile:

So the only part i have not liked about the system is when you close out a work order and your adding inventory, all site locations show up, and only FMX part numbers. If your searching with part numbers per oem. You will not be able to find part.

I'm usually the person initiating all facilities requests from our organization.

Kommentare: It makes it very easy for staff at different locations to alert me to facilities issues, and to follow along to know where we stand on resolving the issue.

Vorteile:

It's very easy to use, I don't have to do much education with staff to teach them how to use it. I really like that you're able to add someone as a follower to a request, too.

Nachteile:

I wish I could search requests by the person who put them in, or see the name of the person who put the request in next to the request itself. We also don't really use the cost or hours options, so It would be useful to hide those and better customize the lists of requests.

We love FMX!

Kommentare: Overall, FMX has blessed our campus with a personalized program tailored to our campus's needs and processes. We can't say enough good things about our time spent implementing and utilizing FMX over the past few months.

Vorteile:

Obviously the features and modules stood out to us during the search for a new program, but the customer service has been absolutely unmatched comparatively to any other platform we've experienced. Whether by email, phone call or Zoom, I have yet to be disappointed (and I ask a lot of questions) by response time, helpfulness, and just overall customer service. I also like that their features are always progressing.

Nachteile:

The only problem that we originally had with FMX was the fact that they don't have an app for the program. However, the mobile view is proving to work just as well as any app would and the teams are still able to submit and complete their tasks efficiently and in a timely manner.

Simple Yet Complete - Work order Management Software

Kommentare: We love this software. It has been a critical piece of our success and a great selling point with prospective clients

Vorteile:

Ease of use and ability to customize. FMX team is also great to work with.

Nachteile:

Dashboards are sometimes confusing and difficult to customize.

TOP NOTCH CUSTOMER SERVICE

Kommentare: THEY REALLY TOOK THE TIME TO ASSESS OUR NEEDS AND PROVIDE US WITH A PRODUCT THAT HELPS OUR DISTRICT MANAGE OUR FACILITY RENTALS. THERE IS ALWAYS SOMEONE AVAILABLE TO HELP WITHIN MINUTES IF WE NEED IT.

Vorteile:

THE CUSTOMER SERVICE CAN'T BE BEAT. NOT ONLY DO THEY ANSWER MY QUESTIONS OR HELP ME RESOLVE MY ISSUES, THEY ALSO SHOW ME WAYS TO RESOLVE THEM MYSELF.

Nachteile:

MOST OF THE CONS ARE ABOUT USER ERROR, EITHER MINE OR MY "CUSTOMERS"!

FMX Makes Maintenance and Inventory a breeze

Kommentare: I have had a positive experience all around. Takes some training but well worth it.

Vorteile:

We use it for inventory and work orders for Maintenance. Love most features

Nachteile:

Takes time to enter the inventory, but once it is done it works great.

Happy FMX user.

Kommentare: It's been invaluable to our team. Nice to have everyone on the same page.

Vorteile:

Easy to use design, friendly associates.

Nachteile:

Haven't experienced any major issues. Its working fine.

This is my FMX.

Vorteile:

FMX is a huge asset in managing all of our maintenance and scheduling needs.

Nachteile:

I wish the inventory management was a bit more detailed (granular). I would like to get more precise counts of inventory that comes in cases.

Great product

Kommentare: It has been very pleasant and the people are quick to respond to any questions.

Vorteile:

The ease at which it is to use and understand.

Nachteile:

It is hard to do a report on certain information

Best CMMS product in the business

Kommentare: Fantastic. We went from a competitor's product to FMX with complete transition taking less than a month and complete user familiarity in weeks!

Vorteile:

This is so intuitive, simple and quick to set up (even in complex situations), is comprehensive in scope allowing us to manage our crazy schedule over hundreds of spaces, tech and maintenance requests, PMs, equipment and asset management, etc.

Nachteile:

This was by far the most seamless transition into a new software I have ever seen. The only things that I wish were added are in development, and they are not game-changers.

FMX Review

Vorteile:

The ability to manage all service events and keep track of upcoming service events.

Nachteile:

I can't think of anything I don't like about the FMX platform

FMX Insight

Kommentare: FMX Customer Service is the absolute BEST, they not only assist me with my issues but they also show me how to fix it for future problems.

Vorteile:

I LOVE how user friendly it is even for the most intimidated person; they can easily see their work orders and complete them in a timely manner.

Nachteile:

The wait time it takes to go from one screen to another

Great system for the price.

Vorteile:

Easy to use. User friendly. Mobile access is great.

Nachteile:

Nothing so far.Its been great to use and very user friendly.

Good ticketing system but could use some love

Vorteile:

I like how we can have all our facility work orders and IT work orders on all one platform. I do like how they let you close and review tickets fast

Nachteile:

I really wish they could have priority in the tickets like Low, Normal, High. I have not see a way to turn this on if there is one. I also wish they had a dedicated app not a mobile version for their website. Sometimes the website loads slow and there have been times were the website would be down impacting us as a school

FMX is my daily application to manage my work efficiently

Kommentare: It is helping the church facility deferred maintenance to be kept at a minimum while also having a system for the future personnel to know the condition and account for those assets.

Vorteile:

I value the ability to have a database of the assets that we can manage as I maintain the equipment and facility so it doesn't become a hindrance to our congregation. The system keeps me on top of maintenance needs as they come up and the ability to tackle the preventative service of those also.

Nachteile:

I don't use the calendaring module because of the larger picture of church software out there that is cleaner in its look. It is not a quick process to get a facility fully imported in a short amount of time but if done little by little it can be done. When a question comes up on a system process I have a hard time verbalizing it so look more to the written updates to educate myself.

Three Rivers Community Schools Review of FMX

Kommentare: As stated above, we utilize FMX and have no issues at this time. The reporting feature is a value to show our Board of Education what has been done in the district by PM and WO.

Vorteile:

The features most impactful is the Work Order, PM and Inventory Modules. For the most part the transition from SchoolDude went seamless, with just a few adjustments. I have utilized the bulk import and I do like this feature as well. We also use the reporting to show our Board of Educators how many PM's and Work Orders we've done Monthly and then Yearly to verify the need to keep our department. The ease of the Calendar is also a feature that is great.

Nachteile:

As things arise that I can't seem to figure out, I contact our Support Specialist, Jarod Crocket, or any support specialist to help me, but really no cons.

The essential tool for me...

Kommentare: I manage facilities use/rental/internal scheduling for the 12 buildings in our public school district. Without FMX this would be a much more difficult task. I love that I can have a visual calendar of the entire district and "dummy it down" to just the exact information that I am looking for by using the filters. Being able to reference an event by a specific event number is essential and the online payment tracking is helpful as well, though it does have some limitations. My community members and staff members have found the system very user-friendly and I'm happy to report that even the most stubborn of the group have embraced the scheduling system. Color coding of the calendar view makes it easy to determine what needs your attention ASAP and I have found working on the system on a mobile device easy to take care of things on the run. Overall I give FMX 5 stars for ease of use by all users and I find the features and functionality spot on most of the time. Whenever I do have a support concern I always get a very speedy response. Thank you FMX for helping me stay organized with this very daunting task of mine. I don't know how I would do it without you.

Vorteile:

The color coding of the calendar really helps me stay on top of things. The ability to look things up by event id and the ease of changing events is something I use almost every day. I created a simple one-page tutorial that I send out to all new members and I rarely get a call asking for help on how to use the system.

Nachteile:

I'm not sure what could be improved, but I feel like the billing could use some help. It seems more labor intensive to me than what it should...I feel like I do things twice as I create the bill externally through excel and then translate the billing info into FMX. Similar with accepting payments...I track the payment externally and then transfer payments into FMX. I would also like the ability to email a community member directly from FMX and those communications be trackable via FMX.

Great program. Easy to use.

Kommentare: Implementing FMX was very easy. FMX staff were quick to answer any questions that came up during the process. It's been a powerful tool that has helped us to be more effective and efficient in our work.

Vorteile:

We were able to replace two pieces of expensive software, scheduling and maintenance programs, with one service that was as much as one of the programs alone. And not only was it cheaper, FMX is very user friendly. Some of our less tech-savvy users were able to pick it up quickly, so we didn't experience much if any lag time after a short training session. In addition, the change over to FMX was super easy with the import function, and any changes to make the data fit our campus were easy to do in house with the tools in FMX. Also, the reporting features and the ability to export past data to a spreadsheet let us examine our use over the past year and analyse how we can operate better next year.

Nachteile:

Having the ability to tie into Building Automation Systems (namely HVAC and door control systems) would be very helpful. FMX may be able to do that, but it's not part of the basic program. You'll need a custom module.

FMX has turned out to be a great system so far for us compared to our previous system.

Kommentare: The experience from the initial call to the implementation has been awesome! The FMX Team is very responsive and supportive.

Vorteile:

User-friendly, customizable, you're able to auto-assign tasks, cost-effective, great customer support

Nachteile:

Haven't found any cons to date! So far the system has been great to use.

Ease of Use

Kommentare: Installation and training were very good. Very responsive to set up questions.

Vorteile:

WUS uses a few of the FMX products and the ease of use on both the admin or user side is excellent.

Nachteile:

Nothing that I know of at this time. But I do know that if I find it lacking a customer service rep will assist.

A fantastic asset for our business!

Kommentare: It has taken a lot of the responsibility off of my shoulders as far as entering information myself on behalf of others. Using FMX allows folks to enter their own information, while still allowing myself and my Director to approve or decline any submitted schedule requests as needed.

Vorteile:

There are so many things I like about this software, but narrowing down the list, what I like most are the following features: 1) The capability to be alerted to and foresee conflicts on our scheduling calendar; 2) The capability of multiple schedulers to add, edit and cancel their own information on the schedule (instead of me doing it all); 3) The FMX customer service is outstanding.

Nachteile:

There are a few small things that I think could be improved, but whenever I've contacted FMX to ask "Can the system do XYZ?" or "How do I do ABC?" if the system isn't currently able to handle those requests they tell me so, but they also tell me that they will pass it on to their development team for possible future implementation. That means a lot - to listen to your customers, to value their input, and to work to make your product better.

FMX is Awesome

Kommentare: My overall experience is great. Any time someone needs to talk about the system, I'm happy to go over my experience. Would like to see a page for individual work orders, although the filter system is excellent and can achieve this.

Vorteile:

The entire system is very intuitive. The flexibility in setting up your own criteria is great. Customer support has been outstanding.

Nachteile:

Email overload. With all the email and notifications, it can be difficult for the crew to manage some of the requests.

Great Software

Kommentare: Great customer care and great follow up. They have so far always helped me with whatever I have needed.

Vorteile:

I love the ease of use. How simple it is to custumise everything and how the software keeps track of so much for you. This software makes managing facilities with multiple locations a breeze.

Nachteile:

I honestly think the worst part about FMX is getting started. Figuring how to change from your current software or system and fitting it into FMX for me was the hardest part. Once I figured it out everything was so easy that honestly I wouldnt go back to our old ways for anything.

FMX Review

Kommentare: With my permission, FMX has had potential customers call me for my review and honestly, it really is a great software and service.

Vorteile:

FMX is a collaborative program easy for School and Community to see schedules. It prevents double booking, it's a full-service program for scheduling, price acceptance, invoicing and collecting, it keeps everyone in the know from Administrators to Custodians to Community.

Nachteile:

We have a lot of Community use and the calendar got very busy, making it easy to miss events. However, FMX has Customer Service that could write a book about Customer Service. I reached out to our Rep and was given directions on how to work through the calendar. Anything you need, any questions, or suggestions have been sincerely welcomed by the FMX Staff.