Wir helfen Unternehmen seit 17 Jahren,
bessere Software zu finden
Was ist Helpjuice?
Helpjuice ist die Wissensbasis-Plattform, von Tausenden von Unternehmen eingesetzt, die sowohl Support reduziert als auch internes Wissen teilt. - Völlig auf die Marke anpassbar, und wir helfen auch, Deine Wissensbasis anzupassen. Verabschiede Dich von KBs, von denen Du nicht das Gefühl hast, dass es Deine sind. - Sofortige Intelligente Suche bringt die richtigen Ergebnisse gleich beim ersten Mal. - Advanced Analytics geben Dir den richtigen Einblick in Dein KB & wie Du sie verbessern kannst - Weitere Features sind Mehrsprachigkeit, SSO, benutzerdefinierte Domain , API
Wer verwendet Helpjuice?
Von kleinen Startups bis hin zu Fortune 500-Unternehmen, Tausende von Kunden vertrauen Helpjuice, um ihre Wissen-Basis zu fördern
Wo kann Helpjuice bereitgestellt werden?
Über den Anbieter
- Helpjuice
- 2011 gegründet
Support für Helpjuice
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Argentinien, Australien, Belgien, Bosnien und Herzegowina, Brasilien und 31 weitere
Sprachen
Englisch
Helpjuice Kosten
Startpreis:
- Ja, kostenloser Test verfügbar
- Keine Gratisversion
Helpjuice bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Helpjuice ist ab 120,00 $/Monat verfügbar.
Preismodelle Kostenlose TestversionÜber den Anbieter
- Helpjuice
- 2011 gegründet
Support für Helpjuice
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Argentinien, Australien, Belgien, Bosnien und Herzegowina, Brasilien und 31 weitere
Sprachen
Englisch
Helpjuice – Videos und Bilder
Helpjuice Funktionen
Bewertungen über Helpjuice
Help Juice is amazing
Kommentare: I think the help juice team is amazing and they are always available with any questions and are so open to feedback. They may be a smaller team but they are brilliant and are customer service oriented. they are open to feedback and its nice that they show their roadmap
Vorteile:
I love the software, it was so easy to implement, the team was available to help at any time. you can get this up in running in under an hour. they offer to import any current documentation you may have already to help with implementation. It is super easy to use and they provide amazing tools to control the look and feel of a knowledge base article. I like that you can relate articles to one another, you can apply keywords. we have a special keyword for new hires that way they can read a bunch of articles during their orientation. love the customizable website they provide to give you a googlish web page that looks like your website.
Nachteile:
really nothing. the software just works and it does the job
Amazing product
Kommentare: My team was impress. No more document all over the network hard to find to share knowledge.
Vorteile:
Easy to use Friendly Interface. The content is indexed so fast
Nachteile:
The editor might gain a few more feature in future Some search option can be optimise
In Betracht gezogene Alternativen: Zendesk Suite
Gründe für den Wechsel zu Helpjuice: I like the fact that we deal with a small team. Amazing service.
HelpJuice is the one solution the fits all sizes
Kommentare: So far so good, love our new help center and love the future I see using HelpJuice here at Pura
Vorteile:
So many features, some we did not even know were possible
Nachteile:
It is kinda clunky on the admin side. They need some more front end engineers and designers to upgrade this part or large companies are not going to use it
Great product overall, but scope for improvement
Kommentare: Using the platform has been a very wholesome experience. It was a great learning experience and we understood lots of things from a product point of view. Most other products we saw didn't appeal as much to us because Helpjuice had been such a good knowledge base!
Vorteile:
Content management at Helpjuice is great. The platform brings out great value in terms of giving user permissions and content creation across different stakeholders within an organisation. The relationship manager was always available one call away, and has been a great value add-on to the product. To top it all, the product is extremely well priced for the features being provided- its a bargain! I would recommend this product 100%! Good job guys.
Nachteile:
Content creation could be more dynamic. Providing references to PDF, PPT, XLS documents within articles could be improved.
In Betracht gezogene Alternativen: Document360 und Confluence
Gründe für den Wechsel zu Helpjuice: Pricing, features and the relationship manager.
What we were looking for
Kommentare: I am very happy with this implementation. It makes it easy to make some corrections and changes and quickly publish them .
Vorteile:
The relationship quality/cost is more than what were expecting. It’s user interface is pretty easy to understand and the easy of deployment as well.
Nachteile:
I miss what I call “variables”, that is, a word than can be replaced for another one if required, ie [productname].
In Betracht gezogene Alternativen: Document360 und ClickUp
Zuvor genutzte Software: ClickHelp