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Was ist Yonyx?
Yonyx verbessert den Kundenservice, indem es mithilfe interaktiver Entscheidungsbaumtechnologie strukturierte Schritt-für-Schritt-Anleitungen für die Fehlerbehebung, FAQs und Vertriebsunterstützung bereitstellt. Diese Leitfäden werden von Kundenserviceteams verwendet, um konsistente Schritt-für-Schritt-Kundeninteraktionspfade zu verfolgen. Sie werden auch verwendet, um personalisierte Self-Service-Lösungen anzubieten, die es Kundinnen und Kunden ermöglichen, Probleme unabhängig zu lösen.
Yonyx Anleitungen stellen sicher, dass Kundinnen und Kunden jedes Mal einheitliche, genaue Informationen erhalten. Jeder Anleitungsschritt enthält Multimedia-Elemente wie Bilder, Videos und eingebettete Formulare, die die Übersichtlichkeit und Interaktivität erhöhen. Durch die Verbesserung der First Call Resolution (FCR), der Reduzierung der durchschnittlichen Bearbeitungszeit (AHT), der Steigerung der Kundenzufriedenheit (CSAT) und der Verbesserung der Vertriebsleistung hilft Yonyx Unternehmen, den Kundenservice zu verbessern und gleichzeitig den Umsatz zu steigern und die Kosten zu senken.
Die von Yonyx erfassten Tiefenanalysedaten helfen Fachleuten auch dabei, den Kundenservice ständig zu verbessern.
Wer verwendet Yonyx?
Betriebsteams, die wissensbasierte Entscheidungsunterstützungsanwendungen verwenden, technische Support-Teams, Kundenservice-Teams, Pre-Sales, Telemarketing, IT-Helpdesk und Servicedesk, technische Redakteure
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Bewertungen über Yonyx
happy Customer
Kommentare: This product has made us more resourceful and proficient.
Vorteile:
Very user friendly and efficient to use. The support was very useful and able to always help.
Nachteile:
The process was smooth and no problems. Right now, I don't have any negative thing to say about the company.
Reimbursement Specialist
Kommentare: I am Extremely happy with Yonyx, it helps me in so many ways, I really loves to work with Yonyx day by day, It teaches me so many new things, So I am extremely Happy.
Vorteile:
It helps us identify the exact reason for denials, and the date which we stored earlier, will helps in decision making
Nachteile:
It needs be tie-up with any clearing houses, So that the denials will be Automatically loaded in Yonyx and we can final decision easily, and needs to add some add features like Voice search.
Yonyx Review
Vorteile:
everything is easy to navigate although sometimes it can take some time to load properly
Nachteile:
Script doesn't always populate the correct one. been having to restart 2x a day lately to clear out everything.
Great resource for daily work
Vorteile:
User friendly, Reporting, makes daily work an easy task.
Nachteile:
Could use a little more initial training and tips and tricks but other than that none.
Easy and user friendly!
Kommentare: I enjoy using Yonyx for work, it makes everything in my scirpt run smoothly when talking to patients.
Vorteile:
I love how user friendly and clear the website is. I like how it throws my name into the script
Nachteile:
There i not much i don't enjoy about Yonyx.
Great!! fast and very easy to use
Vorteile:
Everything is in one place, easy to use, no need to have a bunch of tabs open with scripts, love it!
Nachteile:
I don't like that you can't open another lead while using it in another place, it messes up with the other one.
Try Yonxyx
Kommentare: I've enjoyed using Yonyx and would recommend it to others.
Vorteile:
I love that it is a central place where I can review my scripts and the scripts for other departments.
Nachteile:
It is not linked to our phone system, so there have been some issues with that.
ResponseBPO feedback
Kommentare: this has been great, support is amazing. The teachings have been insightful
Vorteile:
the multiple features that allow me to configure the scripts exactly how i imagine them and expect them
Nachteile:
the number of steps taken to complete an action. complexity of setting something up
Best app if you need to use scripts.
Kommentare: We started using Yonyx in our company 2 months ago, we are able to follow our company scripts in a very easy way.
Vorteile:
Yonyx is very easy to use, we use it every single day and it has helped us tremendously.
Nachteile:
Nothing, so far so good. We love this app.
10 out of 10!
Kommentare: Yonyx has made my transitions into new roles flawless. Highly recommend
Vorteile:
The simplicity and user friendly website
Nachteile:
Nothing! Yonyx was very easy to use and navigate
yonyx review
Kommentare: ease interface and also the algorithm flow in good understanding of the knowledge and sharing / found attractive becasue good in maintaining the data
Vorteile:
ease interface and also the algorithm flow in good understanding of the knowledge and sharing
Yonyx Review
Kommentare: Happy with Yonyx, I like most of the features and the only thing is that it is sometimes slow.
Vorteile:
Yonyx is very user friendly and the data it provides is extremely useful as well.
Nachteile:
Speed in which it loads, can be very slow at times
i love i t
Vorteile:
its a life saver all the info i need right at my finger tips
Nachteile:
there really isn't anything I don't like about yonyx
call center
Kommentare: I love using Yonyx for dealing with our customer
Vorteile:
easy to use and toggle between different screens
Nachteile:
need more updates in management. or easier to input new information
Yonyx
Kommentare: It is a very useful tool
Vorteile:
The guidance that it gives and how prompt it is
Nachteile:
Nothing in particular i think it's great
Easy to use
Vorteile:
I like that it is easy to use and to follow.
Nachteile:
It does look a bit outdated with the layout.
yonyx is a site which made our wlork so much easier. it is like a dictionary for us.
Kommentare: a very greatful experience with yonyx. and it has made our life easier. it has made our work easier
Vorteile:
it is like a grammer book for the process where we can learn about our product. we can go to the depth for our product.the best part is we can also search anything
Nachteile:
we dont have many access for this site and but there is not a lot of thing to dislike
Impressive
Kommentare: it is like a great friend to me which guiding me
Vorteile:
whenever i get confused to assisst my customers i will check with yonyx it is like a great friend to me which guiding me
Nachteile:
if there is any update it can be intimated with the email
Easy to analys
Kommentare: Pretty cool.
Vorteile:
I am new to use this software. Very friendly and easy to analyze.
Nachteile:
Need to update the data by daily wise. sometimes the data didn't found has required.
yonyx review
Kommentare: ease interface and management of knowledge sharing. , good to use it on daily day basis for communication with others
Vorteile:
ease interface and management of knowledge sharing.
Nachteile:
limited graphics , it can be made more exciting
Helpful
Kommentare: awesome! , quick learning. software just work perfectly fine
Vorteile:
this makes my daily jobs quick and easy
Nachteile:
easy steps and quick accesses, very user friendly
Great software
Vorteile:
Yonyx is a great scripting resource, I use it daily
Nachteile:
I wish that the back button wouldn't send me back to a previous lead
AMAZING SOFTWARE!
Vorteile:
That helps me to save time, I am more efficient using the troubleshooting tree during difficult calls. Customers are more happy at the end as I can provide faster solutions. the team behind the software always take actions on the suggestions really fast, so the improvement is exponential.
Nachteile:
The esthetic of the software should improve, also is needed some shortcuts for some core information, so you can find faster the information.
Best Tool for a new employee.
Kommentare: Yonyx has saved a lots of time in work flow.The use of Yonyx has mad my job easier and can complete the task within no time.
Vorteile:
It is so useful in understanding the work flow in industry.
Nachteile:
existing features are good andexpecting new features.
Its Nice and easy going, interactive tool
Kommentare: Its nice and user friendly
Vorteile:
The routing and flow of the issue trees is good and its very helpful to users. The best thing is that we can take feed back at end of any tree and and customise the tree easily.
Nachteile:
It occupies less space on screen since its used/merged with other apps
