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seit 15 Jahren bei der Softwareauswahl
Was ist Yonyx?
Yonyx ist eine cloudbasierte Plattform zur Erstellung von interaktiven Entscheidungsbaum-gesteuerten Leitfäden, die sich in die meisten CRM-Systeme integrieren lassen. Yonyx-Anleitungen helfen Nutzern, Geschäftsprozesse auf interaktive Weise zu verfolgen – sei es für Fehlerbehebung, Kundenservice, Telemarketing oder für den Kunden-Self-Service.
Yonyx verbessert die Qualität und die Servicekonsistenz, die von einer Organisation bereitgestellt wird, was zu einer verbesserten CSAT, reduzierten Kosten und höherer Einnahmen durch bessere Kundenbindung und zu einer schnelleren Akquisition führt.
Wer verwendet Yonyx?
Betriebsteams, die wissensbasierte Entscheidungsunterstützungsanwendungen verwenden, technische Support-Teams, Kundenservice-Teams, Pre-Sales, Telemarketing, IT-Helpdesk und Servicedesk, technische Redakteure
Wo kann Yonyx bereitgestellt werden?
Über den Anbieter
- Yonyx
- Ansässig in Sunnyvale, USA
- 2012 gegründet
Support für Yonyx
- Telefon-Support
- 24/7 Live-Support
- Chat
Yonyx Kosten
Startpreis:
- Ja, kostenloser Test verfügbar
- Ja, Gratisversion verfügbar
Yonyx bietet eine Gratisversion und eine kostenlose Testversion.
Über den Anbieter
- Yonyx
- Ansässig in Sunnyvale, USA
- 2012 gegründet
Support für Yonyx
- Telefon-Support
- 24/7 Live-Support
- Chat
Yonyx – Videos und Bilder
Yonyx Funktionen
Alternativen für Yonyx
Bewertungen über Yonyx
happy Customer
Kommentare: This product has made us more resourceful and proficient.
Vorteile:
Very user friendly and efficient to use. The support was very useful and able to always help.
Nachteile:
The process was smooth and no problems. Right now, I don't have any negative thing to say about the company.
Must have side-arm to reduce variation across thousands of decisions
Kommentare: The team is supportive and knowledgeable, they have always helped in times of need.
Vorteile:
- Easy to setup and customize - User friendly authoring and change options - Standard reports are quickly available
Nachteile:
- Advanced reporting needed some customization work
In Betracht gezogene Alternativen: Zingtree
Gründe für den Wechsel zu Yonyx: - Flexibility and customization features of the product - Reliable support from the support team
Reimbursement Specialist
Kommentare: I am Extremely happy with Yonyx, it helps me in so many ways, I really loves to work with Yonyx day by day, It teaches me so many new things, So I am extremely Happy.
Vorteile:
It helps us identify the exact reason for denials, and the date which we stored earlier, will helps in decision making
Nachteile:
It needs be tie-up with any clearing houses, So that the denials will be Automatically loaded in Yonyx and we can final decision easily, and needs to add some add features like Voice search.
Scripting for Call Center
Vorteile:
easy to modify and visually appealing. My favorite feature is the name and industry autofill to the customer
Nachteile:
it needs to be more fool proof. I tend to get lost in the scripting. Also wish it was integrated with our dialing system/crm
Happy to share my amazing experience with Yonyx
Kommentare: Industrious, simple and easy to use.
Vorteile:
Yonyx is a friend in deed. I have has enough time with it performing my duties. Very flexible and intuitive. The amazing features are focused on giving quality and consistent outcomes. I have all the love for Yonyx.
Nachteile:
True to their words, Yonyx has delivered flawless assistance. I have not experienced any downside.
