Bright Pattern

We hit a homerun by switching to BrightPattern

Vorteile:

The fact that out of the box it cover such a wide range of needs and very simply can have customizations built/created to further enhance what the software delivers. The sales and build team are SO EASY to work with and with minimal back and forth, they created exactly what we we wanted and expected plus trained us and a staff of 100 without any issue

Nachteile:

There is nothin to like least - everything was a positive experience from start to finish and we are certainly not an easy client (lots of needs and demands around HIPAA and PCI compliancy.

Great Product and Great Partner

Kommentare: Bright Pattern has been a great partner in helping us use the product to meet our needs.

Vorteile:

This software has been really easy for our users to adopt, and easy for our team to manage. We have seen a significant reduction in issues submitted from the field and when we do have issues the Bright Pattern team is fantastic in helping us get to a resolution quickly

Nachteile:

I wish they had a cleaner integration with Salesforce

Bright Pattern Review

Vorteile:

I can honestly say I do not really like anything about the software. It functions ok for what we need it to do, but it has more problems than anything.

Nachteile:

There is a lot that can be improved about this software. The order an email thread shows is confusing. There is no option to set different signatures as we can in outlook. It automatically kicks me out daily. If I am on a phone call when it kicks me out I cannot get the phone number back to call the person back so they just assume they were hung up on. There is no way to easily search for a previously sent email. It would be nice if I could go to a place where the previous emails I worked on would be listed in case I needed to add to it or needed some kind of information from it. It is just a very frustrating platform to use.

Simple to Use

Kommentare: We have found a powerful tool easy to setup and to configured. Same as the main features we need for a modern customer contact center.

Vorteile:

Having access to all functionalities via web based is great for remote over the top agents supervisor and administrators.

Nachteile:

Consuming software from the Cloud is challenge when we need to integrate our on promises applications like reporting and compliance (Bulk export) storage for recordings

Truly omnichannel platform with powerful outbound engine

Vorteile:

BrightPattern has very innovative solution which provides truly omnichannel platform. Among inbound, email, chat, video, SMS it has powerful outbound engine. With 4 dialler modes companies could be more productive than on any other platform. Specially designed supervisor desktop gives full campaign control: from lists to operators. Highly recommend to all companies looking for fast, solid and professional outbound platform.

Nachteile:

nothing special that could not be improved, slightly outdated interface – but it should be updated in new version))