Yelp Guest Manager

The Top Application for Your Restaurant!

Kommentare: Our small restaurant wants to expand to multiple locations in California. By using Yelp Reservations, we can see how we would manage multiple restaurants as our customer base has continually grown over the past year.

Vorteile:

Yelp Reservations helps me easily handle customers through managing reservations and contacting my customers on the go. Besides working in (online) education, I also help manage a small restaurant in a very populated city. Our soft opening was insane but the experience was amazing thanks to the accessibility of Yelp Reservations. Our team could find where to see who was on the wait-list and who was waiting to be seated for reservations.

Nachteile:

I did not find any problems with using Yelp Reservations in our small restaurant. It is very restaurant and customer friendly.

One stop

Kommentare: Frustration-free experience. Booking is very simple and takes 30 seconds.

Vorteile:

I like that it’s a one stop shop for me, I find the restaurant on yelp and make reservations without having to call. It’s also nice to see current wait times, very convenient,

Nachteile:

I didn’t notice any cons whatsoever. I guess the only thing is if you need a special table like a view or in a specific area of a restaurant you’d have to call.

I've used Yelp Reservations when I've been on Yelp and see reservations are available.

Vorteile:

If I'm already on Yelp looking for a restaurant and I happen upon a restaurant I definitely want to make a reservation at and see reservations are possible to book via Yelp directly, I'll use Yelp Reservations. The user experience is quick and seamless and comparable to reservation competitors like OpenTable and Resy. I like that because it's familiar, it's easy and it's not overcomplicated. The email confirmation follow-up is always good, too. Pretty standard, but good nonetheless.

Nachteile:

I dislike 2 main things about Yelp Reservations. First (on desktop) if you're on Yelp Reservations then decide to change what cuisine or what neighborhood you're looking for in the search bar, the search generates regular Yelp results vs. Yelp Reservation results. You have to click "Make a Reservation" again at the top, which is annoying and makes the experience slightly less seamless. It's not a HUGE issue, but one or two extra steps to a consumer is one too many since the reservation booking alternatives don't have this issue. Second, it's frustrating that the search results generate neighborhoods FAR beyond the neighborhood you're searching for. It makes sense for neighborhoods relatively near the original neighborhood search to pop up but it's just not OK for neighborhoods in different states to pop up. I'd MUCH rather have less search results pop up.

Great for Planning Outings!

Vorteile:

Upon downloading the app, it’s incredibly easy to sign in or create an account. Then, you can filter the types of restaurants or places you were looking for by price, location, hours operating and rating. You can even make appointments or reservations which is a big convenience. My husband and I love to go out to eat so we love looking at the reviews and pictures of dishes to try.

Nachteile:

The old version of this app was difficult to maneuver and wasn’t very user-friendly. However since they have updated it, it is incredibly easy and user-friendly.

Easy to manage search, review and reservations from one app

Kommentare: Yelp is amazing for the reviews; but has room for development when it comes to reservations. Restaurant network needs to be bigger and also communication with the restaurants need improvement for confirmation purpose. In short, requires still some time to be enough - but good as a start.

Vorteile:

Yelp is an amazing app. Not only for the honesty of the reviews but also for the reservation feature as well. The best thing is that online reservation which prevent you to interact with restaurant employees; especially if they speak a different language. This really saves life when you're in abroad and looking for a restaurant. You can list and sort your reservations and also see contact information and address as well. You can also see it in calendar and manage.

Nachteile:

One consequence is that Yelp is not common yet for the reservations. For example, Open Table is much more common. Another issue is that sometimes restaurants does not see the reservation; so you may be surprised when you go to the restaurant and ask for your table. You definitely need to download the app in order to manage reservations, read full reviews or e.g. menu photos to see.